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Hotel Hacienda Cancun

2.5 star property
Hotel with an outdoor pool, 4-minute walk to Las Palapas Park

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Photo gallery for Hotel Hacienda Cancun

TV
TV
Standard Room | Soundproofing, iron/ironing board, bed sheets
Outdoor pool, sun loungers
TV

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509
  • Place, Las Palapas Park
    ‪3 min walk‬
  • Place, Plaza 28
    ‪8 min walk‬
  • Place, Cancun Mall
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room

Standard Room | Soundproofing, iron/ironing board, bed sheets

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 161 sq ft
  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Cancun

Located in Downtown Cancun within a 5-minute walk of Las Palapas Park, Hotel Hacienda Cancun is within 2 miles (3 km) of other popular sights like Kabah Urban Park. This 38-room hotel welcomes guests with conveniences like an outdoor pool, concierge services, and a terrace.

What's nearby

  • Las Palapas Park - 3 min walk - 0.2 miles
  • Plaza 28 - 8 min walk - 0.5 miles
  • Plaza Las Americas - 6 min drive - 1.4 miles
  • Cancun Mall - 10 min drive - 1.8 miles
  • Puerto Cancun Marina Town Center - 11 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪La Parrilla - ‬3 min walk
  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪Bao Vegan - ‬2 min walk
  • ‪La Casona - ‬4 min walk
  • ‪Los Pescaditos - ‬2 min walk

About this property

Hotel Hacienda Cancun

Hotel with an outdoor pool, 4-minute walk to Las Palapas Park
Guests of Hotel Hacienda Cancun enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Additional amenities include a garden and a vending machine.
Guests can expect to find TVs with cable channels. Ceiling fans and free toiletries are other standard amenities.
Recreational amenities at the hotel include an outdoor pool.

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Hotel Xbalamque and Spa Cancun
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The price is $41
Dec 2 - Dec 3
Total with taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
  • Check-in: 3 PM—-6:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Hacienda Cancun
Hacienda Cancun
Radisson Cancun
Cancun Radisson Hacienda
Hotel Hacienda Cancun Hotel
Hotel Hacienda Cancun Cancun
Hotel Hacienda Cancun Hotel Cancun

Frequently asked questions

Are free cancellation options available at Hotel Hacienda Cancun?

Hotel Hacienda Cancun provides free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What can I see within easy reach of Hotel Hacienda Cancun?

This hotel is situated in Downtown Cancun within a 10-minute walk of Las Palapas Park and Mercado 28. You'll also find Plaza Las Americas and Puerto Cancun Marina Town Center within a short drive.

Is parking available on site at Hotel Hacienda Cancun?

No, there isn't parking available at the hotel.

Does Hotel Hacienda Cancun feature a casino at the property?

No, Hotel Hacienda Cancun doesn't have a casino.

Will I find an indoor pool at Hotel Hacienda Cancun?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Hotel Hacienda Cancun?

Couples will appreciate amenities like an outdoor pool, concierge services, and a terrace at this hotel.

Are there hot tubs at Hotel Hacienda Cancun?

No, this hotel doesn't have a spa tub.

Does Hotel Hacienda Cancun have a restaurant with a breakfast menu?

No, Hotel Hacienda Cancun doesn't have a restaurant that serves breakfast.

Will Hotel Hacienda Cancun allow pets to stay for free?

No, pets aren't allowed at Hotel Hacienda Cancun though service animals are welcome.

Are there connecting rooms at Hotel Hacienda Cancun?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Hacienda Cancun?

The closest major airport to Hotel Hacienda Cancun is Cancun Intl. Airport (CUN), which is 11.6 mi away (21 minutes by car).

Can I book a room with a balcony at Hotel Hacienda Cancun?

No, there aren't any guestrooms with balconies at Hotel Hacienda Cancun.

Hotel Hacienda Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 357 reviews
Rating 8 - Good. 104 out of 357 reviews
Rating 6 - Okay. 91 out of 357 reviews
Rating 4 - Poor. 42 out of 357 reviews
Rating 2 - Terrible. 36 out of 357 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Bronagh

Disliked: Cleanliness, property conditions & facilities, room comfort

Truly grim

Wanted a place for a brief stay before an early morning flight. Welcome desk staff were very friendly but the hotel was not a nice place . Horrendous smell in the room & corridor, no hot water or WiFi and overall very very grimy feel. Earwigs in the bathroom.
Stayed 1 night in Jul 2025

6/10 Okay

Daniel E

Liked: Staff & service

Hotel centrico no es para vacaciones

Es un hotel viejo. Pero bien ubicado en la parte central de cancun. No es recomendable para vacaciones
Stayed 1 night in Jul 2025

6/10 Okay

Margarita Guerra

Traveled with family
Liked: Staff & service
No WiFi 😔 we only stayed 1night service was great at front desk. And lost of little spots to eat around. Our bed did have a couple of stains on it. But it was an easy quick and cheap stay.
Stayed 1 night in Jun 2025

8/10 Good

Alexis adan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel, if you want to go in Cancun and close to downtown it's the best one
Stayed 7 nights in Mar 2025

6/10 Okay

Shelline

Traveled with family and small children
Disliked: Amenities
Other customers was very noisy,slamming doors etc.Especially late at night when you are trying to rest.The rooms are not sound proof. If you are someone who has a low tolerance for noise while resting this is a definite no no.
Stayed 5 nights in Mar 2025

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
The staff were very helpful and polite even when i locked myself out of my a few times 😃
Stayed 3 nights in Aug 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good and clean and tidy and were really helpful
Stayed 1 night in Aug 2024

2/10 Terrible

Miguel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Stayed 1 night in Jul 2024

8/10 Good

Angelica

Stayed 1 night in Jul 2024

10/10 Excellent

Misa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay for one night :)
Stayed 1 night in Apr 2024

2/10 Terrible

yuridia

Stayed 1 night in Mar 2024

10/10 Excellent

Kemeil

Stayed 2 nights in Mar 2024

8/10 Good

David, Mt Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

2/10 Terrible

Americo, Anaheim

Traveled with family
Disliked: Amenities, property conditions & facilities
Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up. We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week.
Stayed 4 nights in Mar 2023

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building
Stayed 1 night in Jan 2023

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities

Economy room is decent enough near Park

It's a decent enough room for the money except they don't really have any place to put your items except for one spot
Stayed 1 night in Jan 2023

2/10 Terrible

Jose

Stayed 1 night in Jan 2023

8/10 Good

RAUL

Traveled with family
Liked: Cleanliness, property conditions & facilities

Basic hotel with a pool

The hotel is very basic with a pool. there is not internet service in the rooms, you have to walk to the lobby to get connection. We stay in the hotel for a night.
Stayed 2 nights in Jan 2022

6/10 Okay

ROBERT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
STEP TO ENTRANCE HIGHER THAN NORMAL AS A HANDICAPPED PERSON IT WAS DIFFICULT FOR ME TO GET UP THE FIRST STEP WITHOUT ASSISTANCE
Stayed 11 nights in Dec 2021

8/10 Good

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRONT DESK VERY PLEASANT AND HOUSEKEEPING VERY WELCOMING
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
This hotel GG as always been a very
Stayed 5 nights in May 2021

6/10 Okay

Logan

Disliked: Staff & service

Not bad if you like old cigarettes

The room smelled like cigarettes. I complained and no one cared. One night people were so loud i couln’t sleep at 2am. It was convient to walk to the ADO station 6-10 minutes and walmart and 2 grocery stores close by
Stayed 2 nights in May 2021

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Martha C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent option for travelers in transit, plenty options near for eating, markets.
Stayed 3 nights in Apr 2021

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