Casa Cielo Cancun

Guesthouse with an outdoor pool, a short walk to Plaza Las Americas

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Overview
Rooms
Location
Policies

Popular amenities

Pool
Kitchen
Laundry
Air conditioning
Free WiFi

Explore the area

Calle Cielo, Cancun, QROO, 77500

Plaza Las Americas
‪8 min walk‬
Plaza 28
‪17 min walk‬
Puerto Cancun Marina Town Center
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪19 min drive‬

Room options

Standard Room, 1 Double Bed, Private Bathroom

Sleeps 2
1 Double Bed

1 bedroom, hypo-allergenic bedding, individually decorated

Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View

Sleeps 2
1 Queen Bed and 1 Twin Sofa Bed

Room, 1 King Bed, Pool Access

Sleeps 2
1 King Bed

Standard Room, 1 Double Bed, Ensuite

Sleeps 2
1 Double Bed

About the neighborhood

Cancun

Located in Downtown Cancun, Casa Cielo Cancun is within a 10-minute stroll of sights such as Plaza Las Americas and Chopo Medical Laboratory. This 8-room, 3-star guesthouse has private in-room pools along with an outdoor pool and free in-room WiFi.

View more Guest Houses in Cancun

What's nearby

Plaza Las Americas - 8 min walk - 0.5 miles
Las Palapas Park - 14 min walk - 0.8 miles
Plaza 28 - 17 min walk - 0.9 miles
Puerto Cancun Marina Town Center - 4 min drive - 1.6 miles
Playa Tortugas - 8 min drive - 4.0 miles

Getting around

Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

‪La Casa de los Abuelos - ‬4 min walk
‪Los Tarascos - ‬8 min walk
‪Patravali - ‬6 min walk
‪Chila y Quil - ‬15 min walk
‪Mr. Pampas Cancún - ‬4 min walk

About this property

Casa Cielo Cancun

Guesthouse with an outdoor pool, a short walk to Plaza Las Americas

At Casa Cielo Cancun, guests have access to an outdoor pool, free WiFi in public areas, and microwave in a common area. You can take advantage of free offsite parking, along with an airport shuttle (available on request) for USD 32 per room one-way. Helpful staff can provide tour or ticket assistance and luggage storage. Additional amenities include a refrigerator in a common area, a terrace, and laundry facilities.

Guests can expect free WiFi and 45-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers and hair dryers. Private pools, dryers, and dining areas are also available. Weekly housekeeping is available.

Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

Pool
Kitchen
Parking included
Free WiFi

$62 nightly

Aug 12 - Aug 13

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free offsite parking
Street parking available
Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
Beach shuttle (surcharge)

Things to do

Outdoor pool

Family friendly

Dining table
In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool
Private pool
Separate in-room dining area

Conveniences

Laundry facilities
Luggage storage
Shared microwave
Shared refrigerator
Virtual front desk

Guest services

Housekeeping (weekly)
Tour and ticket assistance

Business services

Coworking space

Outdoors

Garden
Terrace

Accessibility

No elevator

Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Hypo-allergenic bedding

Bathroom

Bathtub or shower
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

45-inch flat-screen TV with digital channels
Private pool

Food and drink

Blender
Cookware, dishware, and utensils
Dining table
Freezer
Griddle
Microwave
Refrigerator
Separate dining area
Shared kitchen access
Toaster
Toaster oven

Air conditioning
Dryer
Individual decor
Individual furnishings
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out fee: USD 15

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

There is no front desk at this property

Guests must contact the property in advance for check-in instructions; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

A virtual front desk provides assistance to guests

Access methods

Private entrance

Pets

This property doesn't allow pets or service animals

Children and extra beds

One child 3 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 32 per room (one-way)
Airport shuttle fee per child: USD 32 (one-way)
Late check-out fee: USD 15

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Check-in: 3 PM—-anytime
Check-out: noon
Minimum check-in age: 18

For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

Pool access available from 7:00 AM to 11:00 PM.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Casa Cielo Cancun Guesthouse

Casa Cielo Cancun Cancun

Casa Cielo Cancun Guesthouse

Casa Cielo Cancun Guesthouse Cancun

Frequently asked questions

What is there to do around Casa Cielo Cancun?

This guesthouse is situated in Downtown Cancun within a short 9-minute walk of Plaza Las Americas and also 16 minutes on foot from Royal Yak Casino and Sports Book. You'll also find Puerto Cancun Marina Town Center and Ultramar Ferry Puerto Juárez within a short drive.

Is parking available on site at Casa Cielo Cancun?

No, there isn't parking at the guesthouse but you'll find free parking nearby.

Does Casa Cielo Cancun feature a casino?

No, Casa Cielo Cancun doesn't have a casino.

Will I find an indoor pool at Casa Cielo Cancun?

No, this guesthouse doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 11:00 PM.

What will couples enjoy most about a stay at Casa Cielo Cancun?

Couples staying at this guesthouse will appreciate amenities like a private pool and a rainfall showerhead as well as an outdoor pool.

Does Casa Cielo Cancun have a hot tub?

No, this guesthouse doesn't have a spa tub.

Does Casa Cielo Cancun have a restaurant with a breakfast menu?

No, Casa Cielo Cancun doesn't have a restaurant that serves breakfast.

Will Casa Cielo Cancun allow pets to stay free of charge?

No, pets and service animals aren't allowed at Casa Cielo Cancun.

Are there connecting rooms at Casa Cielo Cancun?

No, this guesthouse doesn't feature connecting guestrooms.

Where is the closest airport to Casa Cielo Cancun?

The closest major airport to Casa Cielo Cancun is Cancun Intl. Airport (CUN), which is 10.7 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Casa Cielo Cancun?

No, there aren't any accommodations with balconies at Casa Cielo Cancun.

Casa Cielo Cancun Reviews

6.4

7.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

8/10 Good

Joy

Traveled with family and small children

Jan 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Does not allow eating in room but kitchen space was not clean/unusable, out of the way and inconvenient (almost dangerous stair access) to get to from room especially in the rain. No filtered water available. Shower pressure needed to be turned up; it was basically a heavy drip. Our room was #4 outside of main entrance and reception area, so we heard everyone coming and going all hours of the day and night.

Stayed 3 nights in Dec 2024

2/10 Terrible

Tulay

Dec 23, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

After a delayed flight. I make it to Casa Cielo in the evening to find out that the property wants me to pay the hotel stay in cash even though I had paid it in full to Expedia. I explained that it has already been paid in full and didn’t have cash on me. The property even offered to drive me to an atm. So inconvenient I had to book a hotel last minute.

Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Nov 4, 2024

Disliked: Amenities

It was $50/night and we got what we paid for. Dingy/cracked walls where there had been leaks, rusty shower head, had to call someone to check us in, which felt a bit sketchy. This is more a hostel than a hotel.

Stayed 2 nights in Oct 2024

2/10 Terrible

Joaquin

Nov 28, 2023

I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Mar 9, 2023

Liked: Staff & service, property conditions & facilities

I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.

Stayed 7 nights in Mar 2023

6/10 Okay

Danilo

Feb 4, 2023

Stayed 4 nights in Jan 2023

10/10 Excellent

Abhinava

Dec 29, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2021

10/10 Excellent

Azucena

Traveled with family

Oct 7, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2020

8/10 Good

Valentina

Traveled with family

Oct 7, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family.

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler

Jul 10, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great owner, nice rooms, we had 3 rooms, close to everything!

Stayed 4 nights in Jul 2019

4/10 Poor

Josefa, Netherlands

May 19, 2019

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Since I traveled by myself I switched to another place.

Stayed 3 nights in May 2019

4/10 Poor

Anonymous, Mexico

May 18, 2019

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Despite pleasant, clean and modern-style facilities

Stayed 3 nights in May 2019

10/10 Excellent

douglas

Apr 21, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was excellent but it would have been more comfortable with a/c in the tv room. I would return again

Stayed 3 nights in Apr 2019

4/10 Poor

Tania Libertad

Traveled with partner

May 9, 2025

Disliked: Cleanliness, property conditions & facilities

El wc ni tenía agua y el wifi se fue toda el día queríamos ver una peli y no pudimls

Stayed 1 night in May 2025

2/10 Terrible

Miguel

Jan 6, 2025

Stayed 1 night in Dec 2024

10/10 Excellent

Omar Manuel

Mar 27, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bonito y seguro el lugar

10/10 Excellent

Milan

Mar 1, 2024

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Feb 2024

6/10 Okay

Sandra

Jul 24, 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2023

2/10 Terrible

juan

Mar 12, 2023

Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio

Stayed 1 night in Mar 2023

6/10 Okay

Gerardo

Traveled with partner

Jan 23, 2023

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.

Stayed 3 nights in Jan 2023

2/10 Terrible

Gildardo García

Traveled with family

Dec 24, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

N respetaron la reservación de las dos habitaciones

Stayed 1 night in Dec 2022

10/10 Excellent

Krista

Traveled with partner

Sep 19, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Un lugar muy tranquilo

Stayed 3 nights in Sep 2022

8/10 Good

Emanuel

Traveled with group

Oct 2, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay in a central area of Cancun

The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!!

Stayed 3 nights in Sep 2021

2/10 Terrible

Cliente

Traveled with partner

Jan 31, 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo !

Stayed 1 night in Jan 2020

4/10 Poor

NICOLAS

Oct 10, 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Pesimo

Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior.

Stayed 2 nights in Oct 2019