Furniture is shabby, check-in was “unwelcoming” to say the least… this hotel was absolutely not worth $100/night… including tax. I paid more than twice that. I’ve been a Hilton Honors Member for 25 years… not the worst place but in the bottom 5. Come on Hilton, you can do so much better.
Great service. Food excellent and amazing free snacks for happy hour. Breakfast great and room and bed very comfortable. Will definitely stay again!
Shuttle from the airport
Great stay at embassy suites, nice staff friendly professional good breakfast and happy hour easy walking nice pool and gym all fantastic
Breakfast was amazing. Pool area was less than expected. Pool was only 3ft deep throughout and hot tub was so over chlorinated that the funds burned our eyes
They need to improve the airport pick up at Logan. Too many times drivers have just gone on by without stopping long enough to see if folks are waiting. Also, a/c and heating room units are far too noisy.
Overall great customer service. A lot of options on the breakfast buffet. Clean/spacious rooms.
Easy access with shuttle from airport.
Very unhappy with quality of breakfast options and late setup of omelet station. No coffee available in lobby until breakfast. Bed was uncomfortable as was sleeper sofa. Very over-rated for price paid. Only plus was proximity to airport.
Lobby staff were very welcoming and pleasant. We all enjoyed the evening reception which was welcome after a long day. The eating area was nice and cool.
The airport shuttle picked us up after we called the front desk and was very prompt. Checking in was an easy process and getting to our room took no time at all. The room was unique in that it was a square with two doors in the bathroom: one leading to the kitchenette/sitting area, and one to the bedroom. The bedroom opened to the bathroom and the sitting room. This unique design made the hotel room feel much larger and allowed more movability within the room. We walked to the blue line T-stop each day to travel to the city. It took less than 10 minutes to walk and the walk was through a park (lit with lights at night). Breakfast had many options we always ate something different during our three-night stay. Very happy with this property!
Located in East Boston, Embassy Suites Boston Logan Airport is within 2 miles (3 km) of popular attractions such as Faneuil Hall Marketplace and New England Aquarium. This 282-room, 3.5-star hotel has conveniences like an indoor pool, a free airport shuttle, and a gym.
Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/cafe.
Guests can expect WiFi and 50-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include MP3 docks, refrigerators, and microwaves.
Guests staying at Embassy Suites Boston Logan Airport enjoy an indoor pool, a gym, and WiFi in public areas. Valet parking is USD 60 per day if you plan to drive, or hop aboard the free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, conference space, and a 24-hour business center.
Furniture is shabby, check-in was “unwelcoming” to say the least… this hotel was absolutely not worth $100/night… including tax. I paid more than twice that. I’ve been a Hilton Honors Member for 25 years… not the worst place but in the bottom 5. Come on Hilton, you can do so much better.
Thank you for sharing, Joanne.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
Great service. Food excellent and amazing free snacks for happy hour. Breakfast great and room and bed very comfortable. Will definitely stay again!
Cameron, it's delightful to read that you had an outstanding experience at the Embassy Suites by Hilton Boston at Logan Airport. We're thrilled to learn that you savored the cuisine, enjoyed our complimentary treats during happy hour, and found comfort in our rooms and bedding. Rest assured, we're eager to have the pleasure of your company again!
Cassia, we're thrilled to hear you had a fantastic stay at Embassy Suites by Hilton Boston at Logan Airport. Thank you for giving us top marks! Our team members look forward to your next visit. Safe travels until we meet again!
Shuttle from the airport
Maria, we're thrilled to know you found our shuttle service from the airport convenient. At Embassy Suites by Hilton Boston at Logan Airport, our aim is to ensure smooth and hassle-free travel for our guests. We appreciate your feedback and look forward to seeing you again in the future.
Great stay at embassy suites, nice staff friendly professional good breakfast and happy hour easy walking nice pool and gym all fantastic
Eva, it's wonderful to hear you've had a great stay at Embassy Suites by Hilton Boston at Logan Airport. We're absolutely thrilled our team provided you with professional and friendly service during your visit. It's great that you enjoyed our breakfast offer and happy hour, along with our fitness and pool facilities. Thank you for sharing your experience with us. We're looking forward to welcoming you back!
Breakfast was amazing. Pool area was less than expected. Pool was only 3ft deep throughout and hot tub was so over chlorinated that the funds burned our eyes
Charlene, it's great to hear that you had an enjoyable breakfast at Embassy Suites by Hilton Boston at Logan Airport. We appreciate your feedback about the pool area; ensuring a pleasurable experience for all areas of our hotel is a top priority. We note your comments about the depth of the pool and the chlorine levels in the hot tub, as it gives us an opportunity to look into these areas for possible adjustments. We hope to have you back with us for another stay to experience our continued improvements.
We appreciate the feedback, Robert.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
They need to improve the airport pick up at Logan. Too many times drivers have just gone on by without stopping long enough to see if folks are waiting. Also, a/c and heating room units are far too noisy.
Peter, thank you for sharing your thoughts. We note your observations regarding our airport pick-up service. Please know that our primary concern is to provide smooth and efficient transportation for our guests, and your feedback will help to refine our system. Regarding the noise from the HVAC units, we regret to hear about your less-than-perfect experience and assure you that we continuously strive to enhance our guest's comfort concerning all aspects of their stay at Embassy Suites by Hilton Boston at Logan Airport. We look forward to having the chance to exceed your expectations on your next visit.
Sarah, it's regrettable to learn about your recent experience. We would appreciate hearing more about it to understand how we can enhance our service to provide better stays in the future. Your feedback matters to us and can help us improve.
William, we take your feedback seriously and regret to hear about the aspects of your stay that did not meet your expectations. We strive to provide a welcoming atmosphere from check-in onward and it appears we did not achieve that this time. We also aim to deliver value for the rates we offer. We acknowledge the points you've raised as a long-standing Hilton Honors Member, and they will drive us to constantly improve. We hope for another chance to better your experience in the future.