6/10 Okay
Orval
Traveled with family
Jul 25, 2025
Liked: Cleanliness
Disliked: Amenities
When I arrived at the hotel, I was processed by a front desk clerk who did not greet me. I say processed because he did not say hello. I said hello to him. In fact, he did not greet me in any way until later on that day when I came back and I said hello to him again and he finally said hello back to me. I felt like I was being processed, the way we might be processed at the Department of Motor Vehicles. When I was handed my room key cards they were wrapped in a sticky note with my room number written on it. The air conditioning in my room was insufficient. By that, I mean, it went out twice in two days. Once around 5 o’clock in the afternoon on the second day I was there. And then again around 4 o’clock in the morning on my departure. Not pleasant.Fortunately, the outages were intermittent and eventually, the air conditioning came back. By, outages, I mean the air conditioner was blowing out air that was not cold at that time, and, thusly, the room was hot and muggy. Also, I did not appreciate the opportunity to only have Internet access if I were willing to fill out a questionnaire that, again, using the DMV analogy, required me to fill out a form that asked a lot of questions prior to gaining access to the free WiFi. This is not what I expected coming into this hotel. Fortunately, I have a phone with built-in hotspot capabilities. I used that. This was not a pleasant stay.
Orval
Stayed 2 nights in Jul 2025