Tru By Hilton Albany Crossgates Mall

2.5 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Albany

Choose dates to view prices

Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Terrace/patio
Premium bedding, blackout drapes, iron/ironing board
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Laundry
  • Gym
  • Parking included

Explore the area

View in a map
1651 Western Avenue, Albany, NY, 12203
  • Place, Crossgates Mall
    ‪3 min walk‬
  • Place, Albany NanoTech Complex
    ‪5 min drive‬
  • Place, University at Albany
    ‪5 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪10 min drive‬

Room options

Room, 1 King Bed

9.2 out of 10
Wonderful
(30 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(36 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(1 review)
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

King Studio Suite-Hearing Accessible-Non-Smoking

  • Sleeps 4

Studio with 2 Queen Beds-Non-Smoking

  • Sleeps 6

One Bedroom Suite with 2 Queen Beds-Non-Smoking

  • Sleeps 6

King Suite-Hearing Accessible-Non-Smoking

  • Sleeps 4

Suite With 2 Queen Beds-Hearing Accessible-Non Smoking

  • Sleeps 6

Suite With 2 Queen Beds And Bathtub-Mobility Accessible Non-Smoking

  • Sleeps 6

1 King Mobilty/Hearing Access Tub Suite Nosmk

  • Sleeps 5

One-Bedroom King Suite-Non-Smoking

  • Sleeps 4

1 King Accessible Bathtub Studio Suite Nosmok

  • Sleeps 4

One-Bedroom King Suite with Roll-in Shower

  • Sleeps 4

King Studio Suite-Non-Smoking

  • Sleeps 4

You may also like

About the neighborhood

Albany

Located within a 5-minute walk of Crossgates Mall, Tru By Hilton Albany Crossgates Mall is within 2 miles (3 km) of Bob Ford Field at Tom & Mary Casey Stadium. This 96-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. It's connected to a shopping center in central Albany and also close to University at Albany and Colonie Center Mall.

What's nearby

  • Crossgates Mall - 3 min walk - 0.2 miles
  • Regal Crossgates - 8 min walk - 0.5 miles
  • Albany NanoTech Complex - 5 min drive - 2.0 miles
  • University at Albany - 5 min drive - 1.6 miles
  • Bob Ford Field at Tom & Mary Casey Stadium - 6 min drive - 1.8 miles

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪The Standard Restaurant & Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪Maggie McFly’s - ‬6 min walk
  • ‪Wendy's - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Pet-friendly hotel with free breakfast connected to a shopping center in Albany
At Tru By Hilton Albany Crossgates Mall, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include meeting rooms, a 24-hour business center, and coffee/tea in a common area.
Smart TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Microwaves, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 150 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:00 PM.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Is a free cancellation option available at Tru By Hilton Albany Crossgates Mall?

Tru By Hilton Albany Crossgates Mall provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of Dec 4, 2025, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on Dec 14, 2025 start from $129.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Tru By Hilton Albany Crossgates Mall?

This hotel is located in Albany within a short 5-minute walk of Crossgates Mall. You'll also find Colonie Center Mall and Washington Park within a short drive.

Is parking available on site at Tru By Hilton Albany Crossgates Mall?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Tru By Hilton Albany Crossgates Mall feature a casino?

No, Tru By Hilton Albany Crossgates Mall doesn't have a casino.

Will I find an indoor pool at Tru By Hilton Albany Crossgates Mall?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 11:00 PM.

What do couples enjoy most about Tru By Hilton Albany Crossgates Mall?

Amenities that appeal to couples at this hotel include premium bedding, a smart TV, and free Internet access.

Does Tru By Hilton Albany Crossgates Mall have a hot tub?

No, this hotel doesn't have a spa tub.

Does Tru By Hilton Albany Crossgates Mall have a restaurant with a breakfast menu?

Yes, Tru By Hilton Albany Crossgates Mall serves free buffet breakfast each morning from its snack bar.

Will Tru By Hilton Albany Crossgates Mall allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Tru By Hilton Albany Crossgates Mall for a fee of USD 75 per accommodation, per stay.

Are there connecting rooms at Tru By Hilton Albany Crossgates Mall?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Tru By Hilton Albany Crossgates Mall?

The closest major airport to Tru By Hilton Albany Crossgates Mall is Albany Intl. Airport (ALB), which is 6.3 mi away (9 minutes by car). Another top airport is Schenectady, NY (SCH-Schenectady County), which is located 16.7 mi away (22-minute drive).

Are there rooms with balconies at Tru By Hilton Albany Crossgates Mall?

No, there aren't any guestrooms with balconies at Tru By Hilton Albany Crossgates Mall.

Reviews

Tru By Hilton Albany Crossgates Mall Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 556 out of 1001 reviews
Rating 8 - Good. 257 out of 1001 reviews
Rating 6 - Okay. 95 out of 1001 reviews
Rating 4 - Poor. 47 out of 1001 reviews
Rating 2 - Terrible. 46 out of 1001 reviews

Reviews

10/10 Excellent

Mark

Stayed 2 nights in Aug 2025

6/10 Okay

Jamie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Shower and floors in the room were dirty
Stayed 1 night in Aug 2025

10/10 Excellent

courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Rochelle

Stayed 1 night in Aug 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaning more often bedrooms
Stayed 4 nights in Aug 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
m
Stayed 1 night in Aug 2025

10/10 Excellent

YU, Vaughan

Stayed 1 night in Jul 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Excellent, friendly, attentive staff, clean comfortable room
Stayed 3 nights in Aug 2025

10/10 Excellent

Shaelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Gary

Stayed 1 night in Jul 2025

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alexis

Stayed 1 night in Jul 2025

8/10 Good

Jeff

Stayed 3 nights in Jul 2025

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Staff are nice too
Stayed 1 night in Jul 2025

6/10 Okay

Dohyun

Business traveler
Stayed 2 nights in Jul 2025

10/10 Excellent

Ron

Stayed 1 night in Jun 2025

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Chin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kfir, Framingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there about 5 - 6 times and I keeping returning. Very comfortable
Stayed 2 nights in Apr 2025

8/10 Good

Laura

Stayed 1 night in Jun 2025

8/10 Good

Janet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Lots of variety for breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Isabelle

no chairs in lobby Breakfast what a joke bread waffles made scratch more bread no jelly boiled eggs???? no varieties of tea cereal in plastic containers nice feel to dining area nothing had children with me very Tacky i pre paid or i would have left looked like a NY welfare hotel
Stayed 2 nights in May 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 2 nights in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025