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Tru By Hilton Albany Crossgates Mall

Property class: 2.5

Choose dates to view prices

Photo gallery for Tru By Hilton Albany Crossgates Mall

An indoor swimming pool with clear water, surrounded by lounge chairs and tables, large windows, and a tiled floor.
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A hotel with a modern design, featuring multiple floors and a parking lot with handicapped spaces.
A modern hotel lobby with seating areas, a refreshment kiosk, and a display of snacks and beverages.
A modern indoor space with a pool table, multiple seating areas, and large windows providing natural light.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1651 Western Avenue, Albany, NY, 12203
  • Place, Crossgates Mall
    ‪3 min walk‬
  • Place, Funny Bone Comedy Club
    ‪6 min walk‬
  • Place, University at Albany
    ‪5 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Microwave

A hotel room with a bed, desk, chair, and a window with a view of greenery.

Room, 1 King Bed, Microwave

9.0 out of 10
Wonderful
(38 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Microwave

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Microwave

9.2 out of 10
Wonderful
(42 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Mobility Accessible, Microwave

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of trees.

Room, 1 King Bed, Mobility Accessible, Microwave

10.0 out of 10
Exceptional
(1 review)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of trees.

Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

8.0 out of 10
Very good
(1 review)
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

A modern bedroom with a large bed, a small bedside table, and a walk-in closet.

Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Mobility Accessible, Microwave (Roll-In Shower)

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Mobility Accessible, Microwave (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Hearing Accessible, Microwave (Hearing)

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Hearing Accessible, Microwave (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

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About the neighborhood

Albany

Crossgates Mall is within a 5-minute walk of Tru By Hilton Albany Crossgates Mall while other popular sites like University at Albany are within a couple of miles (3 km). This 96-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Located centrally in Albany, it's connected to a shopping center and also close to Colonie Center Mall and Funny Bone Comedy Club.

What's nearby

  • Crossgates Mall - 3 min walk - 0.2 miles
  • Funny Bone Comedy Club - 6 min walk - 0.4 miles
  • Regal Crossgates - 10 min walk - 0.6 miles
  • University at Albany - 5 min drive - 2.3 miles
  • Colonie Center Mall - 8 min drive - 3.8 miles

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany Intl. Airport (ALB) - 9 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Starbucks - ‬18 min walk

About this property

Tru By Hilton Albany Crossgates Mall

At Tru By Hilton Albany Crossgates Mall, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include meeting rooms, a 24-hour business center, and coffee/tea in a common area.
Smart TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Microwaves, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Null
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 150 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 11:00 PM.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Is a free cancellation option available at Tru By Hilton Albany Crossgates Mall?

Tru By Hilton Albany Crossgates Mall provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of Oct 27, 2026, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on Nov 1, 2026 start from $136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Tru By Hilton Albany Crossgates Mall?

This hotel in Albany is within a 10-minute walk of Crossgates Mall and Funny Bone Comedy Club. You'll also find Colonie Center Mall and Washington Park within a short drive.

Is there parking available at Tru By Hilton Albany Crossgates Mall?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Tru By Hilton Albany Crossgates Mall feature a casino?

No, Tru By Hilton Albany Crossgates Mall doesn't have a casino.

Will I find an indoor pool at Tru By Hilton Albany Crossgates Mall?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 11:00 PM.

What will couples enjoy most about a stay at Tru By Hilton Albany Crossgates Mall?

Amenities that appeal to couples at this hotel include premium bedding, a smart TV, and free wired internet.

Does Tru By Hilton Albany Crossgates Mall have a hot tub?

No, this hotel doesn't have a spa tub.

Does Tru By Hilton Albany Crossgates Mall have a restaurant with a breakfast menu?

Yes, Tru By Hilton Albany Crossgates Mall serves free buffet breakfast each morning from its snack bar.

Will Tru By Hilton Albany Crossgates Mall allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Tru By Hilton Albany Crossgates Mall for a fee of USD 75 per accommodation, per stay.

Does Tru By Hilton Albany Crossgates Mall have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Tru By Hilton Albany Crossgates Mall?

The closest major airport to Tru By Hilton Albany Crossgates Mall is Albany Intl. Airport (ALB), which is 6.3 mi away (9 minutes by car). Another top airport is Schenectady, NY (SCH-Schenectady County), which is located 16.7 mi away (22-minute drive).

Are there rooms with balconies at Tru By Hilton Albany Crossgates Mall?

No, there aren't any guestrooms at Tru By Hilton Albany Crossgates Mall that offer a balcony.

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1003 reviews
Rating 8 - Good. 236 out of 1003 reviews
Rating 6 - Okay. 95 out of 1003 reviews
Rating 4 - Poor. 41 out of 1003 reviews
Rating 2 - Terrible. 47 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and the complimentary breakfast was one of the best ones I’ve had .
Stayed 1 night in Jul 2026
Verified review

8/10 Good

The staff made our stay delightful!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good, we liked the walking proximity to the Crossgate mall Many food options. Hotel was safe
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many games for kids and adults in fun lobby. Nice free breakfast.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, at the desk and assistance at breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well laid out hotel. The breakfast was delicious with many items to chose from. Friendly and helpful staff, too. Will stay again.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Room clean,
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first stay here and I absolutely love it . My kids were so intrigued by all the amenities, there were chess , pool table basketball court , the pool and breakfast was amazing . The staff were courteous and accommodating. My kids love it so much they want to comeback . 10/10.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with comfortable beds and breakfast included.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was respectful and courteous.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the shopping mall
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Property conditions & facilities
Breakfast pretty dull, but the facility itself was in excellent condition.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Enjoyed the two breakfast areas with lots of options, room and pool experiences were satisfactory. Texted for garbage to be removed and towels, slightly disappointed new towels and garbage bags weren’t provided for the second night without going to the front desk. Only suggestion is for improved à la carte area for late night options (kids).
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, helpful staff.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fron desk was very helpful and accommodating.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and safe. Hotel room was falling apart in the bathroom. Other than that it was good.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and staff made me and my family stay exceptional for my daughter’s graduation from University at Albany. The breakfast is fresh and available daily, they provide eating utensils and hot drinks throughout the day. The hotel has beautiful areas to hang out with your family and friends. There is a beautiful mall across the highway that you can shop and enjoy entertainment such as bowling and comedy shows. The hotel is warm and inviting for families looking for a short stay or extended stay.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was great!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service!!! They allowed me to check in early as a courtesy which was very helpful. I love the friendly front desk staff and cleansing of the family friendly hotel. Super convenient location for my daughter's college visit.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a excellent stay
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Clean room, very friendly staff
Stayed 1 night in Sep 2025