Skip to main content
Beginning of main content

Recent guest reviews

I did not get the room I ordered My room was not cleaned Housekeeping staff was rude I order a king size bed, received a 2 queen beds Not LGBTQ friendly

Upon arrival the lobby was vibrant and bright which was very appealing. The front desk clerk was attentive, knowledgable and polite. The room was extremely clean and fresh.

Liked the decor. Liked rhe tubes of bathroom soap, etc. instead of bars in the bsthroom.

Staff were amazing and the atmosphere was relaxing ...

Clean eco friendly modern breakfast spread! Large television nice shower

staff was very courteous, accommodating and polite, fun room, I like the easy going, informal concept of the hotel. I did miss the carpeting, the floor is cold and I like to go barefoot.

Really enjoyed our stay at this hotel. The breakfast was exceptional and the room was roomy and clean. I would definitely return here if we go to the Albany area in the future.

Just friendly staff. Nice and relaxing. Keep up the good job.

Western Avenue Albany NY

Hotel highlights

  • Close to Crossgates Mall
  • Free breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Crossgates Mall is within a mile (2 km) of Tru By Hilton Albany Crossgates Mall, and other popular attractions like University at Albany SUNY are within a few miles (5 km). This 96-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Located centrally in Albany, it's connected to a shopping center and also close to Colonie Center Mall and Albany NanoTech Complex.


Dining

Start your day off right with a free breakfast, offered on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

All 96 rooms feature microwaves, free local calls, and ironing boards. 55-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Weekly housekeeping is available.


Property features

Built in 2018, the brand new Tru By Hilton Albany Crossgates Mall offers an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a microwave in a common area, and a computer station.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Bathtub (Hearing)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Room, 2 Queen Beds, Accessible (Roll-In Shower)

2 Queen Beds | Sleeps 4

Guest reviews for Tru By Hilton Albany Crossgates Mall

Everyone (13) Couples (2) Family (7)
4
Everyone

By on Mar 23, 2021

Review comment responded on Apr 2, 2021

Thank you!

5
Everyone

By on Feb 2, 2021

Review comment responded on Feb 22, 2021

Thank you!

2
Family Partner Couples Family

I did not get the room I ordered My room was not cleaned Housekeeping staff was rude I order a king size bed, received a 2 queen beds Not LGBTQ friendly

By , from New Jersey on Oct 13, 2020

Review comment responded on Oct 13, 2020

Thank you for bringing your experience to our attention, and please accept our sincere apology for the problem you incurred. This is not typical of our staff, and we will take steps to see this situation does not recur. We hope you will continue to use our facility in the future.

3
Everyone

By on Oct 1, 2020

Review comment responded on Oct 1, 2020

Thank you!

5
Everyone

By on Aug 3, 2020

Review comment responded on Aug 6, 2020

Thank you!

5
Everyone

By on Jul 31, 2020

Review comment responded on Jul 31, 2020

Thank you!

5
Family

Upon arrival the lobby was vibrant and bright which was very appealing. The front desk clerk was attentive, knowledgable and polite. The room was extremely clean and fresh.

By , from Albany,Ny on Mar 14, 2020

Review comment responded on Mar 16, 2020

We truly appreciate your business and are delighted it was an excellent experience. We’ll be looking forward to your return.

3
Everyone

By on Dec 2, 2019

Review comment responded on Dec 9, 2019

Thank you!

2
Everyone

By on Nov 10, 2019

Review comment responded on Nov 14, 2019

Thank you for your review.

1
Everyone

By on Sep 30, 2019

Review comment responded on Oct 1, 2019

Please accept our apologies for any shortcomings or negative experiences that occurred throughout your stay. Please contact the hotel directly to further discuss. Thank you.

Tru By Hilton Albany Crossgates Mall

1651 Western Avenue, Albany, NY 12203
url importing http://www.orbitz.com/Albany-Hotels-Tru-By-Hilton-Albany-Crossgates-Mall.h26946845-p2.Hotel-Reviews
There was an error importing /Albany-Hotels-Tru-By-Hilton-Albany-Crossgates-Mall.h26946845-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Albany-Hotels-Tru-By-Hilton-Albany-Crossgates-Mall.h26946845-p2.Hotel-Reviews