I did not get the room I ordered My room was not cleaned Housekeeping staff was rude I order a king size bed, received a 2 queen beds Not LGBTQ friendly
Upon arrival the lobby was vibrant and bright which was very appealing. The front desk clerk was attentive, knowledgable and polite. The room was extremely clean and fresh.
Liked the decor. Liked rhe tubes of bathroom soap, etc. instead of bars in the bsthroom.
Staff were amazing and the atmosphere was relaxing ...
Clean eco friendly modern breakfast spread! Large television nice shower
staff was very courteous, accommodating and polite, fun room, I like the easy going, informal concept of the hotel. I did miss the carpeting, the floor is cold and I like to go barefoot.
Really enjoyed our stay at this hotel. The breakfast was exceptional and the room was roomy and clean. I would definitely return here if we go to the Albany area in the future.
Just friendly staff. Nice and relaxing. Keep up the good job.
Crossgates Mall is within a mile (2 km) of Tru By Hilton Albany Crossgates Mall, and other popular attractions like University at Albany SUNY are within a few miles (5 km). This 96-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Located centrally in Albany, it's connected to a shopping center and also close to Colonie Center Mall and Albany NanoTech Complex.
Start your day off right with a free breakfast, offered on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
All 96 rooms feature microwaves, free local calls, and ironing boards. 55-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Weekly housekeeping is available.
Built in 2018, the brand new Tru By Hilton Albany Crossgates Mall offers an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a microwave in a common area, and a computer station.
Thank you!
I did not get the room I ordered My room was not cleaned Housekeeping staff was rude I order a king size bed, received a 2 queen beds Not LGBTQ friendly
Thank you for bringing your experience to our attention, and please accept our sincere apology for the problem you incurred. This is not typical of our staff, and we will take steps to see this situation does not recur. We hope you will continue to use our facility in the future.
Thank you!
Thank you!
Thank you!
Upon arrival the lobby was vibrant and bright which was very appealing. The front desk clerk was attentive, knowledgable and polite. The room was extremely clean and fresh.
We truly appreciate your business and are delighted it was an excellent experience. We’ll be looking forward to your return.
Thank you!
Thank you for your review.
Please accept our apologies for any shortcomings or negative experiences that occurred throughout your stay. Please contact the hotel directly to further discuss. Thank you.
Thank you!