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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property
Hotel with free parking, near Colonie Center Mall

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Property amenity
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660 Albany Shaker Rd, Albany, NY, 12211
  • Colonie Center Mall
    ‪3 min drive‬
  • Crossgates Mall
    ‪6 min drive‬
  • University at Albany
    ‪7 min drive‬
  • Albany, NY (ALB-Albany Intl.)
    ‪2 min drive‬

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Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(59 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower) | Bathroom | Free toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(82 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobil, Tub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobil, Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub) | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite) | 1 bedroom, in-room safe, desk, laptop workspace

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Albany

Colonie Center Mall is within 2 miles (3 km) of Crowne Plaza Albany - The Desmond Hotel by IHG while other popular attractions such as Siena College are within 3 miles (5 km). This 322-room hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.

What's nearby

  • Colonie Center Mall - 3 min drive - 2.0 miles
  • Siena College - 5 min drive - 2.7 miles
  • Crossgates Mall - 6 min drive - 4.9 miles
  • University at Albany - 7 min drive - 5.6 miles
  • Albany Medical Center - 12 min drive - 6.2 miles

Getting around

  • Albany International Airport Station - 6 min drive
  • Albany Intl. Airport (ALB) - 7 min drive

Restaurants

  • ‪Texas Roadhouse - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Arby's - ‬2 min drive
  • ‪Olive Garden - ‬15 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel with free parking, near Colonie Center Mall
Guests of Crowne Plaza Albany - The Desmond Hotel by IHG have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.
Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Spanish

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  • Breakfast included
  • Pet friendly
  • Free WiFi
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9.0 out of 10, Wonderful, 1,074 reviews
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The price is $121
Aug 10 - Aug 11
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (23,433 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Handrails in stairways (32 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Renovated entire property - January 2021
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Dogs and cats only
  • 1 total (95 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Albany
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Frequently asked questions

Is free cancellation available at Crowne Plaza Albany - The Desmond Hotel by IHG?

Crowne Plaza Albany - The Desmond Hotel by IHG offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Crowne Plaza Albany - The Desmond Hotel by IHG?

As of Jul 30, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Albany - The Desmond Hotel by IHG on Aug 17, 2025 start from $131.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Crowne Plaza Albany - The Desmond Hotel by IHG?

This hotel is located in Albany, close to Colonie Center Mall, Crossgates Mall, and MVP Arena. You'll also find Latham Farms and Watervliet Shaker National Historic Site within a short drive.

Is parking available on site at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yes, self parking is offered for free at the hotel. Extended parking is available for USD 15 per day. Though parking is available on request, accessible parking and electric car charging are also available.

Does Crowne Plaza Albany - The Desmond Hotel by IHG feature a casino on the premises?

No, Crowne Plaza Albany - The Desmond Hotel by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Crowne Plaza Albany - The Desmond Hotel by IHG?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Crowne Plaza Albany - The Desmond Hotel by IHG?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Albany - The Desmond Hotel by IHG have a restaurant with a breakfast menu?

Yes, Crowne Plaza Albany - The Desmond Hotel by IHG serves a cooked-to-order breakfast for a surcharge each morning at Mr. D's.

Does Crowne Plaza Albany - The Desmond Hotel by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Crowne Plaza Albany - The Desmond Hotel by IHG for a fee of USD 75 per accommodation, per stay. A deposit of USD 100 per stay is collected.

Are there connecting rooms at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Crowne Plaza Albany - The Desmond Hotel by IHG?

The closest major airport to Crowne Plaza Albany - The Desmond Hotel by IHG is Albany Intl. Airport (ALB), which is 1.5 mi away (7 minutes by car). Another top airport is Schenectady, NY (SCH-Schenectady County), which is located 18.2 mi away (27-minute drive).

Are there rooms with balconies at Crowne Plaza Albany - The Desmond Hotel by IHG?

Yes, some guestrooms at Crowne Plaza Albany - The Desmond Hotel by IHG offer a patio and may feature courtyard views.

Does Crowne Plaza Albany - The Desmond Hotel by IHG host weddings?

Take advantage of the wedding venue at Crowne Plaza Albany - The Desmond Hotel by IHG if you plan to say "I do" during your trip.

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 720 out of 1020 reviews
Rating 8 - Good. 191 out of 1020 reviews
Rating 6 - Okay. 62 out of 1020 reviews
Rating 4 - Poor. 20 out of 1020 reviews
Rating 2 - Terrible. 27 out of 1020 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Bei

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with comfortable bed and pillows

The onsite restaruant service is too slow. We planned to have brunch on Sunday (4/27/2025), however we were told to wait for more than 1 hour to be seated. So we had to leave and go to other place for a meal.
Stayed 1 night in Apr 2025

10/10 Excellent

Karl, Marcellus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesomeness
Stayed 2 nights in Apr 2025

10/10 Excellent

Susanne

Stayed 1 night in Apr 2025

6/10 Okay

Auke

Stayed 2 nights in Apr 2025

10/10 Excellent

Jeshennia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was honestly what I expected for my one night stay. Very nice staff and just people overall, very welcoming.
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Beautiful hotel- good restaurant on site
Stayed 2 nights in Apr 2025

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Feb 2025

10/10 Excellent

Catherine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have stayed at The Desmond several times. It is always clean, the staff is friendly and helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was superb. The facility was well taken care of. The restaurant located in the hotel was delicious.
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Would be wonderful for a family event, but we needed a one night stay for my son’s college activities. Spacious and clean, up to date, nice staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Ashley

Stayed 1 night in Apr 2025

10/10 Excellent

Isabel

Stayed 2 nights in Apr 2025

10/10 Excellent

Rachael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect for our night before a trip
Stayed 1 night in Apr 2025

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy
Stayed 1 night in Apr 2025

8/10 Good

Debra

Stayed 2 nights in Apr 2025

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cool hotel design, well kept & friendly

I love the design of this hotel. There were events going on so didn’t want to intrude much walking through the courtyard but it was different and very cool. We like to enjoy a pool when we stay places, which this pool is very small but there are not many pool options in the area so it was ok. Overall the hotel seemed well kept and the staff was very friendly. Location was only 15 mins from downtown as well. There are also food options on site as well, but we did not need them for this stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Sysay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is conveniently close by and the hotel has a restaurant. The room was clean and the staff was very friendly. I will make this the choice of my future hotel stays since my daughter accepted to attend UAlbany
Stayed 1 night in Apr 2025

10/10 Excellent

Greg, Pottersville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

8/10 Good

karen

Stayed 1 night in Apr 2025

10/10 Excellent

Parthena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Robyn L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2025

6/10 Okay

Indirma

Business traveler
Liked: Cleanliness, staff & service
Showers did not work properly either hot or cold. Also bed was not comfortable.
Stayed 3 nights in Mar 2025

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