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Quality Inn & Suites Hanes Mall

2.5 out of 5.0

Recent guest reviews

I needed a hotel close to family and it was a good distance from them and the Church as well. The hotel was clean noticed a few thing but it comes with wear n tear on the fabric chair. Heat, shower, microwave all worked fine. I have read what has happed to the other people who have stayed in the past but my experience was good. Only problem was one of the hotel personal deactivated my key card on accident but was quickly resolved.

The room had ROACHES..A staff member said too me..oh they probably dead..OMG.. Then try to move me interested a room close to the Roach room.. It was late I had no when to go they don't have me another room I was up all night again and uncomfortable... NO ONE CALLED TO APOLOGIZE.. BUT OUT ANOTHER CHARGE ON MY CARD.. WHEN I SPOKE TO MAN A GET HOW THEY WERE RIDE TOO ME THE NEXT MORNING SHE TOOK ONE NIGHT OFF... REALLY. THEY SHOULD HAVE BOOKED ME IN ANOTHER HOTEL FOR FREE.. IT WAS AN ALL EXPERIENCE!!!

it used to be my good hotel now it has gone down so bad

Booked room but power was out. No one was at front desk and the hotel was not great.

We walk in our room to find stains on covers of both beds. Bathroom had nails in the wall for holding up towels we guess. Vents in bathroom were covered in dark lent and dust. Shower had hair all in it. Heat stunk so bad we had to turn it off. Then the breakfast looked like the biscuits were several days old.

Facility needs some updating but still a comfortable stay

We had to move our vehicles before 7am. When we arrived not many parking spots left. The only spot left was the one that at 7am, an office besides them parks. So we had to wake up supper early to find a different parking spot. Very inconvenient, especially after arriving at 330am.

Pleasant would recommend! We have an awesome lil getaway

We were in town for a foot race. Checking in around 6 pm and out before 6 am so not much I can say. Hotel was clean and easily accessible. I was traveling with my two adult sons so the suite with 2 beds and a sleeper sofa was perfect. Could not beat the price either for a quick place to lay our heads. Wish I had known they were pet friendly as I would have loved to have brought our dog with us.

This was a good hotel for the price. We really only slept, which worked perfectly for us.

I work at the hospital near by and the weather was bad so I needed a place to stay near the hospital. This was a great hotel that met all my expectations. The front desk staff was very nice and I would definitely stay here again.

Shower was broken, ice machine was broken, air conditioner was intermittent.

other than opening my room to find someone already in it, everything was fine

Fine, fine location. Suitable for the occasion. This was for a work trip

Arrival and check-in was very fast and easy. Front desk staff were friendly and completed check-in promptly. The room was of average comfort. The only real annoyance was a noise that sounded like a fire alarm in another room down the way. It would stop for a few minutes every hour, then start back. I would stay here again but wish I had called front desk about the noise I was hearing

The room was clean, the only thing that I did not like is that I booked the room for four people and only had towels for two people, in order to get the other set of towels I had to turn in the two that was dirty. I thought that, that was crazy.

Decent location, typical motel experience -- clean but dated

It was a good place to stay. I would go there again.

Did not feel safe and the room was dumpy, antiquated and not very pleasant. But I was blessed to have a room and I thank you for that, but I would never stay there again. The staff were the one thing I did like.

If you smoke this is your hotel. This hotel has mostly smoking rooms. They booked me in a smoking room. I should have read the fine print. The lady at the counter was nice enough to help me find a non somking room . Doors open to the outside. This is a $40 /night motel.

2008 S Hawthorne Rd Winston-Salem NC

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Hanes Mall, Quality Inn & Suites Hanes Mall is within 3 miles (5 km) of Wake Forest University Baptist Medical Center. This 146-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. It's in central Winston-Salem and also close to BB&T Field and Southeastern Center for Contemporary Art.


Dining

Start your day off right with a free continental breakfast. This hotel is home to a restaurant and a bar/lounge.


Rooms

All 146 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are also standard.


Property features

Guests of Quality Inn & Suites Hanes Mall have access to an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include 3 meeting rooms, a 24-hour business center, and a seasonal outdoor pool.

Room options

Standard Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Double Room, 2 Double Beds, Smoking

Full 2 | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

One Bedroom Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Quality Inn & Suites Hanes Mall

Everyone (8) Business (10) Couples (10) Family (5) Friends (3) Other (5)
4

in town for a funeral.

Everyone

I needed a hotel close to family and it was a good distance from them and the Church as well. The hotel was clean noticed a few thing but it comes with wear n tear on the fabric chair. Heat, shower, microwave all worked fine. I have read what has happed to the other people who have stayed in the past but my experience was good. Only problem was one of the hotel personal deactivated my key card on accident but was quickly resolved.

By , from Chicago on Jan 2, 2018

1

roaches!!

Everyone
ROACHES Soiled furniture They were coming from behind the bed.... DISGUSTING!!!

The room had ROACHES..A staff member said too me..oh they probably dead..OMG.. Then try to move me interested a room close to the Roach room.. It was late I had no when to go they don't have me another room I was up all night again and uncomfortable... NO ONE CALLED TO APOLOGIZE.. BUT OUT ANOTHER CHARGE ON MY CARD.. WHEN I SPOKE TO MAN A GET HOW THEY WERE RIDE TOO ME THE NEXT MORNING SHE TOOK ONE NIGHT OFF... REALLY. THEY SHOULD HAVE BOOKED ME IN ANOTHER HOTEL FOR FREE.. IT WAS AN ALL EXPERIENCE!!!

By , from Tx on Nov 17, 2017

Review comment responded on Nov 19, 2017

Nancy, I am sorry to hear that you were not happy with your stay. Your feedback is important to us. Please note that we do have a pest control company that treats & inspects the entire hotel twice each month and all guest rooms are treated in a regular rotation. Again, please accept our sincere apologies.

1

never again

Everyone

it used to be my good hotel now it has gone down so bad

By on Jul 23, 2017

1

careful staying here

Everyone

Booked room but power was out. No one was at front desk and the hotel was not great.

By on Jun 29, 2017

Review comment responded on Jul 1, 2017

I am sorry your experience was not so pleasant. We value you as our guest and appreciate your taking the time to bring this to our attention. I hope that you will give us another try if in the Winston area again.

1

worse hotel i ever stayed at.

Everyone

We walk in our room to find stains on covers of both beds. Bathroom had nails in the wall for holding up towels we guess. Vents in bathroom were covered in dark lent and dust. Shower had hair all in it. Heat stunk so bad we had to turn it off. Then the breakfast looked like the biscuits were several days old.

By on Feb 2, 2017

4

clean and comfortable

Everyone

Facility needs some updating but still a comfortable stay

By on Jan 28, 2017

3

parking!

Everyone

We had to move our vehicles before 7am. When we arrived not many parking spots left. The only spot left was the one that at 7am, an office besides them parks. So we had to wake up supper early to find a different parking spot. Very inconvenient, especially after arriving at 330am.

By on May 17, 2016

4
Everyone

Pleasant would recommend! We have an awesome lil getaway

By on Apr 14, 2016

3
Families

We were in town for a foot race. Checking in around 6 pm and out before 6 am so not much I can say. Hotel was clean and easily accessible. I was traveling with my two adult sons so the suite with 2 beds and a sleeper sofa was perfect. Could not beat the price either for a quick place to lay our heads. Wish I had known they were pet friendly as I would have loved to have brought our dog with us.

By , from virginia on Mar 13, 2016

4

homecoming

GetawayWithFriends

This was a good hotel for the price. We really only slept, which worked perfectly for us.

By on Oct 27, 2015