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Recent guest reviews

Exceptionally clean room, close to everything. Very helpful staff!

The front desk staff were inconsistent in their customer service. The young man with glasses was very nice and helpful. But the older man was rude and never greeted us, ever. He was always sitting in the side room doing nothing. The breakfast lady was very nice.

I stayed here twice recently while my father was in the hospital near the hotel. The hotel is clean, though the rooms at some point have had smokers in them-a faint odor still remains from that. Facilities are showing signs of age-things like scrapes and a dresser drawer that would not stayed closed. Breakfast was fine except some items like the sausage gravy never seemed very hot-not good on a food safely level. Stayed the second time because in spite of the negatives the price was good and location excellent for our needs.

Front desk was polite. Check in was quick and efficient

Room was spacious, TV was bigger than most hotels provide, and bed was comfortable. Check-In was quick and it took less than 5 minutes to get to Hanes Mall. Pillows were small but comfortable. Starting around 9am there was a lot of hallway noise (doors slamming). This got progressively worse until we checked out @ 11am. Would stay here again in the future.

Friendly staff, good breakfast, spacious rooms! Lots of parking.

Good location, very clean. It’s near I40, but quiet

We appreciated they had rooms with a pull out sofa for a 3rd bed. As a family of 5 sometimes that’s hard to come by. The beds could have been a little softer and the curtains wouldn’t close all the way to black out the light, but the rooms were clean and comforting after a long day at Old Salem.

We'v stayed several times here and always have enjoyed rooms, breakfast and amenities!

The lobby was ok, but the hall on my floor smelled very strongly of pot, I found hair in my "clean" bed, and the bed was incredibly hard. They advertised having a "workout" room, but it only had 3 machines including a treadmill and the treadmill was broken. I will never stay at another comfort suites.

I Was visiting my Aunt and Uncle. I love the location and how easy it was to get to this hotel. The rooms were very clean

Great service, clean and comfortable room. Good location close to shops and restaurants.

I was on a business trip with a co worker to Winston Salem. Book this hotel based on reviews and photos and I would say it was a Great hotel. It's kind of hidden behind the Longhorn steak house, so you might miss your turn. Its less than 5 minutes away from Hanes mall and plenty of restaurants in the area. Would recommend to anyone. Room was clean and very comfortable. Staff was very generous and welcoming upon checking in. One thing I noticed was that when I showered, the shower head looked a bit loose and the water pressure was very high, it was quite hard to turn the knob to a different setting.

Clean, Cozy Room with all the amenities needed for a great overnight stay! Everything was great even the beds were soft & cozy! An added plus was Outback was walking distance!

Last minute booking of the hotel and staff was very friendly and helpful and accommodate things that I didn't have. Room was very clean and comfortable. Enjoyed the stay. Very nice hotel and will be returning very soon. Very convenient location and numerous restaurants in walking distance.

This hotel was clean and the rooms well equipped and the beds very comfortable. Will definitely use again.

We needed the room for only one night--in town for family get-together--and were pleasantly surprised by the accommodations. Room was clean and very comfortable. Only complaints--elevators somewhat slow and bathroom faucet needed adjustment. Will definitely return for next family occasion.

Everything I needed without all the stuff I didn't. It was clean, affordable, comfortable bed, and a very friendly staff. I would defininatly stay here again!

Capitol Lodging Ct Winston-Salem NC

Hotel highlights

  • Free self-serve breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour fitness center

Located within a mile (2 km) of Wilkes Regional, Comfort Suites Hanes Mall is within 2 miles (3 km) of Hanes Mall. This 80-room hotel has conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Free self-serve breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

Comfort Suites Hanes Mall's 80 rooms provide sofa beds, microwaves, and refrigerators. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards.


Property features

Comfort Suites Hanes Mall features a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-out.

Room options

Suite, Multiple Beds, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Suite, Multiple Beds, Non Smoking (Upgrade)

2 King Beds and 1 Double Sofa Bed | Sleeps 5

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Standard Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Comfort Suites Hanes Mall

Everyone (7) Couples (6) Business (7) Family (16) Other (2)
5
Everyone

Exceptionally clean room, close to everything. Very helpful staff!

By , from Smithfield, VA on Jul 8, 2020

3
Family Partner Couples

The front desk staff were inconsistent in their customer service. The young man with glasses was very nice and helpful. But the older man was rude and never greeted us, ever. He was always sitting in the side room doing nothing. The breakfast lady was very nice.

By on Mar 20, 2020

4
Family

I stayed here twice recently while my father was in the hospital near the hotel. The hotel is clean, though the rooms at some point have had smokers in them-a faint odor still remains from that. Facilities are showing signs of age-things like scrapes and a dresser drawer that would not stayed closed. Breakfast was fine except some items like the sausage gravy never seemed very hot-not good on a food safely level. Stayed the second time because in spite of the negatives the price was good and location excellent for our needs.

By on Mar 11, 2020

5
Family Business Business

Front desk was polite. Check in was quick and efficient

By on Jan 26, 2020

4
Family

Room was spacious, TV was bigger than most hotels provide, and bed was comfortable. Check-In was quick and it took less than 5 minutes to get to Hanes Mall. Pillows were small but comfortable. Starting around 9am there was a lot of hallway noise (doors slamming). This got progressively worse until we checked out @ 11am. Would stay here again in the future.

By on Nov 29, 2019

5
Family

Friendly staff, good breakfast, spacious rooms! Lots of parking.

By on Nov 18, 2019

4
Everyone

By on Oct 10, 2019

5
Business Business Family

Good location, very clean. It’s near I40, but quiet

By on Sep 30, 2019

4
Everyone

By on May 26, 2019

4
Family

We appreciated they had rooms with a pull out sofa for a 3rd bed. As a family of 5 sometimes that’s hard to come by. The beds could have been a little softer and the curtains wouldn’t close all the way to black out the light, but the rooms were clean and comforting after a long day at Old Salem.

By on Feb 8, 2019

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