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Recent guest reviews

Room was very nice and excellent staff.

Cold pool. Had to go to another hotel across parking lot that had heated pool.

Customer service was great and the staff was friendly rooms were clean

Very happy eith everything

Everyone and everything was great

Everyone was super nice, accommodating, and the hotel was clean and safe! Would return

Good location relative to the freeway, good room layout

Close proximity to everything. Wonderful restaurants, shopping, and entertainment. The staff sets this property apart from any that I have stayed in!! All STAFF should be commended as this property should be the model property for all!!! Thank you staff!

Was hard to find. Not where our nav said it would be. Our reservation had our name wrong. Hotel is nice and the people were helpful. Overall good experience.

How can you call this a suite. It’s just a room. Not even a large room. Maid service sucks. Horrible at best. Toiletries limited and not replaced. Coffee poor quality. Breakfast was absolutely awful. Please don’t call this a hot breakfast. Pastries stale. Spinach welted not fresh. Eggs were fake. Sausage like rubber. Totally tasteless. Toaster did not work. No around to help. You had to look for the person. Staff was not friendly. Please that was not a indoor pool. It was an oversized hot tub. Will never still here again. Nor would refer. Planned to write a rating on line.

Close to mall n restaurants but quiet! Best of both worlds!

Super small rooms..... can't see the TV which is small and in a ridiculous place!!! Beds were not comfortable but the AC works great!!!

Great place to stay with 3 small kids. Staff is helpful and pool is wonderful.

Very noisy,sounded like kids running in hallways,walls were paper thin,could hear snoring from the next room,not a good nights sleep.

Visiting friends in Winston Salem we chose this motel based on brand name. Staff was very friendly and helpful.Breakfast was included and was more than ample. Hotel has been updated. Was a bit hard to find as it is hidden behind a new motel.

Booked hotel for a business trip. Overall experience was very good. Hotel location is excellent, staff very professional and helpful, continental breakfast was great. Room and lobby very comfortable and clean.

We had a great stay. The hotel is nice, clean and newer, so that always makes me happy! The staff was pretty awesome, they remembered why we were there and asked how it went. Very nice added touch! The room was spacious and very clean! The towels were so cute and shaped into a swan! It's super close to everything you need!!

Marriott Crossing Way Winston-Salem NC

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Springhill Suites by Marriott Winston-Salem Hanes Mall places you within 2 miles (3 km) of Hanes Mall and Wilkes Regional. This 95-room, 3-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

42-inch LCD TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Other amenities include sofa beds, sitting areas, and microwaves.


Property features

At Springhill Suites by Marriott Winston-Salem Hanes Mall, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include meeting rooms, a 24-hour business center, and coffee/tea in a common area.

Room options

Studio, Multiple Beds

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Studio, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Springhill Suites by Marriott Winston-Salem Hanes Mall

Everyone (11) Business (1) Couples (4) Family (13) Friends (2) Other (2)
1
Everyone

By on Feb 27, 2023

5
Partner Couples

Room was very nice and excellent staff.

By on Feb 26, 2023

Review comment responded on Feb 27, 2023

Thank you!!! We look forward to welcoming you back!

4
Everyone

Cold pool. Had to go to another hotel across parking lot that had heated pool.

By on Apr 20, 2022

Review comment responded on May 1, 2022

We apologize for you having to leave the property to use the pool at the other hotel due to our boiler being down. hope you enjoyed your stay and we are working on this matter. Thanks for taking the time to take a survey.

5
Partner Couples

Customer service was great and the staff was friendly rooms were clean

By on Jan 9, 2022

Review comment responded on Jan 9, 2022

Thank you for taking the time to complete a survey. Glad you enjoyed your stay with us and received friendly service from our staff. We look forward to seeing you again.

5
Family

Very happy eith everything

By , from Goodview on Dec 13, 2021

Review comment responded on Dec 14, 2021

Glad you enjoyed your stay and thanks for taking time to complete a survey. We look forward to seeing you again.

5
Family

Everyone and everything was great

By on Oct 12, 2021

Review comment responded on Oct 24, 2021

We are pleased to read you enjoyed your stay and thanks for taking time to complete the survey.

5
Family

Everyone was super nice, accommodating, and the hotel was clean and safe! Would return

By on Aug 20, 2021

Review comment responded on Aug 22, 2021

Glad you enjoyed your stay and we'd love to have you stay with us again.

5
Family

Good location relative to the freeway, good room layout

By on Aug 18, 2021

Review comment responded on Aug 22, 2021

Glad you enjoyed and we welcome you to come stay with us again.

5
Partner Couples

Close proximity to everything. Wonderful restaurants, shopping, and entertainment. The staff sets this property apart from any that I have stayed in!! All STAFF should be commended as this property should be the model property for all!!! Thank you staff!

By on Aug 12, 2021

Review comment responded on Aug 22, 2021

Thank you for staying with us and your feedback is appreciated and we look forward to seeing you again.

4
Everyone

By on Oct 10, 2020

Springhill Suites by Marriott Winston-Salem Hanes Mall

1015 Marriott Crossing Way, Winston-Salem, NC 27103
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