Springhill Suites by Marriott Winston-Salem Hanes Mall

How can you call this a suite. It’s just a room. Not even a large room. Maid service sucks. Horrible at best. Toiletries limited and not replaced. Coffee poor quality. Breakfast was absolutely awful. Please don’t call this a hot breakfast. Pastries stale. Spinach welted not fresh. Eggs were fake. Sausage like rubber. Totally tasteless. Toaster did not work. No around to help. You had to look for the person. Staff was not friendly. Please that was not a indoor pool. It was an oversized hot tub. Will never still here again. Nor would refer. Planned to write a rating on line.

Close to mall n restaurants but quiet! Best of both worlds!

Super small rooms..... can't see the TV which is small and in a ridiculous place!!! Beds were not comfortable but the AC works great!!!

Great place to stay with 3 small kids. Staff is helpful and pool is wonderful.

Very noisy,sounded like kids running in hallways,walls were paper thin,could hear snoring from the next room,not a good nights sleep.

Visiting friends in Winston Salem we chose this motel based on brand name. Staff was very friendly and helpful.Breakfast was included and was more than ample. Hotel has been updated. Was a bit hard to find as it is hidden behind a new motel.

Booked hotel for a business trip. Overall experience was very good. Hotel location is excellent, staff very professional and helpful, continental breakfast was great. Room and lobby very comfortable and clean.

We had a great stay. The hotel is nice, clean and newer, so that always makes me happy! The staff was pretty awesome, they remembered why we were there and asked how it went. Very nice added touch! The room was spacious and very clean! The towels were so cute and shaped into a swan! It's super close to everything you need!!

We enjoyed this hotel. Great pool with a nice patio next to it. Breakfast was a little more Han a continental breakfast. Bed was not that comfy.

Great hotel, very clean with beautiful decor would stay there again.

The rooms were very clean, updated, and efficient. Small but very good use of space and comfortable. Hotel had nice amenities. Pool is small, but nice and the outdoor seating area was a nice touch. Located in populated area with shopping and food close by.

This was my first time staying at a Springhill Suites, I wasn't sure what to expect, it was very surprised. The location was perfect, right off of I-40, which was a quick, easy, drive from the Greensboro airport. Every restaurant in the world was right there and a Target right across the street. The room was perfect; spacious, modern, clean, comforable, great lighting, just perfect and I loved the Paul Mitchell hair products. The day of my arrival was horrible, it took me 21 hours to get to the hotel and had bad service at two different airlines, when I walked into the hotel, they clerk was so nice, and friendly, and even guessed my name when i walked in (as it was 1:00am). Every staff member was 100% polite and courteous and helpful, nothing more I can say about the staff except "thank you". The breakfast was a surprise, also perfect, which is now what I expect at Springhill suites. There was a ton of food to choose from; eggs, one different meat each day, bagels, muffins, make your own waffels, cereals, fruit, juice, yougurt, milk, coffee.

We arrived from Michigan and earlier then check in time. We asked if we could check in sooner, about an hour sooner. The front desk clerk, was helpful, but lacked friendliness an not very nice. We were able to get in earlier then check in time, very thankfull, we were very tired. Carpets were just cleaned so they were damp,we were told that ahead of time at check in. They still wouldn't have been dried in additional hour. There was construction going on at different parts of the hotel. Cable was not working and was not fixed until the evening. Room was very clean and comfortable. Pool was small, but enjoyable. The hotel was very modern and unique decore. Loved the amptosphere. They had a nice contiential breakfast with a lot of choices. Would stay again without question. Recommend hotel.

this was the best location for my sister and I to stay just one night. Great shops and restaurant choices, close to EVERYTHING. looked brand new to us even though we were told hotel was 3 years old. would highly recommend this hotel for the price!!

Hotel and staff were great. I just wish I would have known more about the area prior to booking. It was an expensive taxi ride to downtown.

We love staying here. Only a little sad because we were to have a King Bed and got put in a Queen bed. Not the end of the world just when you pay for a King you expect to get one.

Stayed overnight before visiting Wake Forest University Really new and very clean with modern decor Short ride to the university Staff was friendly and accommodating -- our flight was delayed and we did not check in til 2:30 am and desk personnel got us into our room immediately, scheduled a wake-up call and ordered a taxi for the next morning. Breakfast was included and we were able to grab coffee and muffins to go Would definitely stay again

Hotel was clean, but walls thin. We could hear neighbors conversations and amorous activities too clearly. There was an unexplained $20 charge on our bill.