We always get the cheapest room advertised, so we have low expectations. The staff is very friendly and accommodating. The young man at the counter even carried my bag up two flights of stairs for me. The lobby is pleasant. The location is ideal for sightseeing --- right next to the Cathedral and ...
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This is a great hotel, very comfortable and located next to the Liverpool One shopping area and to the docks and all the attractions that are along the dockways. The rooms are comfortable and very clean, the staff are amazing and will bend over backwards to help you. The hotel faces Hanover Street which is very busy all day with buses and traffic, but the windows in the Novotel are excellent and block out almost all of the noise! My only complaint about the hotel is that they do not provide face washing cloth, this made the shower an adventure. The breakfast buffet is very good and you will not go away hungry! They have recently converted the breakfast bar area to a full restaurant for all day service and they were doing good business. The Novotel has become popular with large tour groups, so don't be surprised if in the morning there are a ton of people there trying to get in and out quickly.
My stay was excellent - the staff and in particular Mr Napoli who heads the F&B section of the hotel were simply superb. My stay was greatly enhanced by their professionalism and care. I recomend the Lowry with 5 stars.
We were in Chester for two days and wanted to be able to walk everywhere and this hotel was perfect. We were upgraded to a suite and the staff could not have been nicer. The room was clean and very comfortable.
I loved the location of this hotel! Right close to plenty of shops and restaurants and train station. Also, the breakfast buffet was fantastic!!