Hotels in West Chatham

"It was stressful that after paying for the hotel we had to wait in line the day of to buy pool tickets to hopefully get them. We were not allowed to purchase them at check in. It was the only reason we booked the trip. If it sold out we would have been out of luck and there wouldn’t have been anything for the kids to do. "

"Our recent stay at Cape Sands Inn was disappointing. We requested a room with a patio and were told none were available, yet it was clearly off season, most rooms appeared empty, and there were barely any cars in the parking lot. It did not seem accurate or accommodating. Customer service was poor. The staff member assisting me was texting on his phone during check-in and kept looking at his screen instead of giving proper attention. It felt rude and unprofessional. The towels in the bathroom looked clean at first because they were folded neatly, but once opened there were old stains on them. That raised concerns about cleanliness. The hotel amenities listed kids games and activities, but there were none available besides the pool and hot tub. There were also no lifeguards present, which is important information for families with children. Pool and hot tub was okay. No snacks in the vending machine and barely any drinks in there. Overall, the experience did not match what was advertised. I would not recommend staying here."

"We enjoyed our stay at the resort. The indoor pool and hot tub were perfect. We enjoyed the fire by the bay. The walls are thin and we ended up using a white noise ap to block out the noise. A warning to anyone who struggles with stairs. There is not an elevator and even if you get a first floor room the breakfast buffet is gonna flight of stairs. If stairs aren’t an issue for your group then this is a great hotel."