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Coconut Bay Beach Resort & Spa All Inclusive
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 202 reviews
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Recent guest reviews
The resort was Beautiful! They have something for everyone and the staff was excellent! Loved this place! Would definitely recommend!
The beach and pools were great. The resort was dirty. Our room smelt like mildew. Our sheets had mold on the every day.The staff was not friendly and some of the men bartenders were very rude.
Very disappointed in this resort. There is a MAJOR termite issue. Our room was constantly filled with them. Others in our party had room flooding issues several times. Resort could really use updating as well. No variety in restaurants. Was almost impossible to get dinner reservations with children even though it is a family resort. Some stuff friendly, and quite a few are not. Would not return to this specific resort.
the staff were amazing very helpful and friendly the food was very good it was close to airport only minor issue was only water in fridge in room would of liked couple of beers and soda
The staff was very friendly. Always spoke to make sure you were having a good time. The property was kept very clean. We had a super good vacation.
The only thing I would have liked better, is if the resort were on the Caribbean side rather than the Atlantic side. Just calmer water.
The thing that I liked the most was that the pools are 24-7. Besides that the food is always almost the same. No varieties. The food doesn’t taste too good. They don’t really have entertainment and when they do it isn’t too good. It was an okay experience. I’ve been to better resorts and this was by far the most disappointing.
The food was excellen,the staff was wonderful and the entertainment was great. Especially had a great time with Gillie one of the entertainment staff
The safari trip was fun. However the entertainment in the resort was not great. The food was just ok. They made the resort appear to be better than it was so I was left disappointed.
Impressed with quantity and quality of outdoor ocean front seating and huts. Quantity of umbrellas for protection from sun was lacking along with quality of beach, If you are expecting crystal clear blue waters you will be disappointed.
The food was excellent! Drinks were great. Everyone was nice and helpful!! Entertainment was top notch! Massage at spa was very good! We loved this place. The only 3 negatives are, they have 5 pools. We thought they should have music playing at one of the 5 pools and the seaweed on the beach limits u from getting in the ocean. I know that’s not the fault of the resort cause they work around the clock to clean it up but if you are looking for beach action you will be disappointed. We stayed by the pool but you still head and see waves crashing so you get the same effect, you just can’t actually get in the water. The only other negative is there are no drinks other than water in your fridge or you pay extra. Every all inclusive resort we stayed at had drinks in the room stocked daily but here you only get water in the room. You can even rent a car right in the lobby. The area was very pretty and clean and plenty of places to get a drink. Overall we loved our stay.
The CBAY was a 5 minute ride from the airport. It was clean, staff was friendly, food was good. The biggest NEGATIVE for me was the beach (or lack of). The resort is on the Atlantic Ocean side of the island (you want to be on the Caribbean Sea side of the island). There is an abundance of seaweed every day. You cannot swim in the ocean. I felt like I never left NYC!!The hotel staff/crew make an effort every single day to remove the seaweed, but it doesn't help. If you're looking for that "Caribbean island clear blue waters" you will be disappointed. Another negative was that when we arrived on Saturday and tried to make dinner reservations, I was told that they did not have any availability until Monday night! This is an all-inclusive hotel, I've paid for my meals in advance, and I was stuck eating at the buffet for dinner, not acceptable! MEN - be sure to bring a pair of long pants/slacks, the staff WILL NOT allow you to enter the restaurants that have a dress code in resort wear/casual shorts. They turned my husband away. This dress code rule doesn't really make sense for me since the resort is all-inclusive and does not accept external Patrons for dinner anyways, so what's the deal with the dress code? They're not generating any external revenue for upscale dining. Positives - Friendly staff, clean rooms and hotel. Great drinks (they are NOT cheap on the alcohol - all top shelf liquor available). Great nightly entertainment. Great daily activities for the kids.
Wonderful- food staff-room just needed more lights & MORE ELECTRICAL OUTLETS
awesome people very nice only thing didn’t like is couldn’t swim at beach full of seaweed
Everything was great; food, service, pools. The beach is windy and ocean is choppy. Given the reasonable price and everything else was really good, I would recommend it.
We really enjoyed St Lucia and the locals. The hotel was pleaseant and the staff was mostly friendly. The biggest priblem we had with our stay was that the beach was in terrible condition. There was a constant flow of seaweed washing ashore. Some of the locals said that only started happening within the last 3 years. The smell at times was terrible at times. This hotel is located on the Atlantic side and the water is not nearly as pristine as the Caribbean .For the about half the total price we visited costa rica last year. We made the best of our journey but will not return.
I stayed at CBay with a group of 7 young women (mostly teachers). It was the perfect choice for our time in St. Lucia. Even right away from the airport, they made us feel very welcome and the shuttle was easy to find. We were greeted with fruity drinks and cool washcloths. An extra person had joined our group later than the original booking and the hotel staff was very flexible with our accommodations. The Resort itself was clean and welcoming. The air conditioning was excellent! The pools/hot tubs on both Splash and Harmony sides were lovely. We stayed in early July, so the resort was far from crowded, but there were a lot of people there. The beach had quite a lot of seaweed, but staff worked tirelessly to keep it cleaned up and the water itself was lovely. Meals were excellent (Silk was the group favorite of the restaurants requiring reservations. Hotel staff was very helpful in arranging excursions off the resort. Overall, our group had a wonderful time and would definitely book again in the future.
Food and Staff were fantastic! Resort was on a large piece of property, finding a quiet spot was easy to do.
Hotel highlights
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Coconut Bay Beach Resort & Spa All Inclusive places you next to Windward Islands and within a 15-minute walk of Sandy Beach. This 250-room, 4-star property has 5 outdoor pools along with a full-service spa and a free water park.
Dining
Free buffet breakfast is served each morning from 7 AM to 10 AM. There are ample dining options with 8 onsite restaurants, including Coconut Walk, which specializes in American cuisine. You can sip a beverage at the coffee shop/café.
Rooms
A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and a sitting area.
Property features
Coconut Bay Beach Resort & Spa All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with concierge services and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, an outdoor pool, and a lazy river.
Guest reviews for Coconut Bay Beach Resort & Spa All Inclusive
Families
The resort was Beautiful! They have something for everyone and the staff was excellent! Loved this place! Would definitely recommend!
Families
Family with small children
Friends
Families
The beach and pools were great. The resort was dirty. Our room smelt like mildew. Our sheets had mold on the every day.The staff was not friendly and some of the men bartenders were very rude.
Review comment
Shawna responded on Jun 30, 2019
Thank you for visiting our resort and taking the time out to leave a comment. I am happy that you enjoyed the beach and the pools. I am sorry that you were not pleased with the upkeep of our rooms and the level of customer service experienced. I do hope that you give us another opportunity to improve on the quality of service you receive. Your concerns will be cascaded to the head of our house keeping and Human Resource Departments respectively to ensure that your concerns are addressed.
Families
Family with small children
Friends
Very disappointed in this resort. There is a MAJOR termite issue. Our room was constantly filled with them. Others in our party had room flooding issues several times. Resort could really use updating as well. No variety in restaurants. Was almost impossible to get dinner reservations with children even though it is a family resort. Some stuff friendly, and quite a few are not. Would not return to this specific resort.
Review comment
Shawna responded on Jun 30, 2019
We do appreciate you taking you taking the time out to express your views concerning your recent stay with us. With reference to your concerns about termites and flooding in the room, we will be forwarding this information to our Maintenance Department in order to ensure that this issue does not reoccur. I do hope that you reconsider your decision and consider allowing us to improve on your overall experience with us. Look forward to welcoming you back soon.
Partner
Couples
the staff were amazing very helpful and friendly the food was very good it was close to airport only minor issue was only water in fridge in room would of liked couple of beers and soda
Review comment
Shawna responded on Jun 30, 2019
Thank you for taking the time to leave us a review on your recent stay with us. We are glad that you had a good experience. Our staff are our greatest asset and we are so glad that they have positively influenced your overall stay with us. In reference to sodas and beer in the mini bar you are able to have your mini bar stocked on a daily basis upon request however, it does come with an additional charge for some room categories although it is included for others. We look forward to hearing back from you soon.
Friends
The staff was very friendly. Always spoke to make sure you were having a good time. The property was kept very clean. We had a super good vacation.
Review comment
Shawna responded on May 22, 2019
Thank you for your review we are so happy that you had a good time with us here at Coconut Bay Beach resort and Spa. Our staff are our greatest assets and we are ecstatic that they have contributed positively to your overall stay with us. We do hope to have another opportunity to welcome you back to paradise and look forward to seeing you again soon.
Friends
The only thing I would have liked better, is if the resort were on the Caribbean side rather than the Atlantic side. Just calmer water.
Review comment
Shawna responded on May 27, 2019
Thank you for taking the time to leave us your reviews on your recent stay with us. We are happy that you had a good time with us. . In reference to the beach the Atlantic side is more for the adventurous and does cater to activities such as wind surfing, kayaking and paddle boarding however if you walk along the beach to paradise beach it is much calmer. We look forward to see you again soon.
Families
Family with small children
Friends
Families
The thing that I liked the most was that the pools are 24-7. Besides that the food is always almost the same. No varieties. The food doesn’t taste too good. They don’t really have entertainment and when they do it isn’t too good. It was an okay experience. I’ve been to better resorts and this was by far the most disappointing.
Review comment
Shawna responded on Jun 2, 2019
We appreciate you taking the time to review our resort. We always aim at further enhancing our quality of service and it is your opinion that will assist us in doing so. Your reviews will be escalated to the relevant parties. However, in the event that you do decide to visit us again I would like to inform you that our buffet restaurant, which is open for breakfast, lunch and dinner, has a different themed menu on a daily basis. We also have a casual options throughout the course of the day at flip-flops (our beach grill) and at our jerk tree house also when it comes to dinner we have four al a carte options such as Silk (Asian), Sea Side (Italian) , Calabash and Veranda (Caribbean). Additionally we offer two private dining options the La Luna and the Perfect night dinner which also have their own specialized menus. In reference to entertainment, we also offer a large array of entertainment including live performances of local artists, karaoke, casino nights, our reggae beach party, our country and western night, our Caribbean night, bingo, paint pall and our pool party just to name a few. I hope that the above proves helpful if you plan to visit us again.
Friends
The food was excellen,the staff was wonderful and the entertainment was great. Especially had a great time with Gillie one of the entertainment staff
Review comment
Shawna responded on May 22, 2019
We are so happy to hear that you had a great time with us. Our staff are our greatest assets and we are ecstatic that they have contributed positively to your overall stay with us. We do hope to have another opportunity to welcome you back to paradise and look forward to seeing you again soon.
Families
The safari trip was fun. However the entertainment in the resort was not great. The food was just ok. They made the resort appear to be better than it was so I was left disappointed.
Review comment
Shawna responded on Jun 2, 2019
We appreciate you taking the time to review our resort. We always aim at further enhancing our quality of service and it is your opinion that will assist us in doing so. Your reviews has been escalated to the relevant parties. However, I would like to inform you that offer a large array of entertainment including live performances of local artists, karaoke, casino nights, our reggae beach party, our country and western night, our Caribbean night, bingo, paint pall and our pool party just to name a few. I apologize that you feel that we did not meet your expectations. However, in the event that you do decide to visit us again we are excited to hear you feedback as to how you believe that we can further enhance our entertainment line-up.
Everyone
Review comment
Shawna responded on May 27, 2019
Thank you for taking the time to leave us a review on your stay with us. We look forward to seeing you again soon.
Coconut Bay Beach Resort & Spa All Inclusive
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Thank you for taking the time to leave a review on your recent stay with us. We are so glad to know that you had a wonderful vacation. We are happy that you enjoyed the activities available at the Resort. At Coconut Bay Beach Resort and Spa our staff are our biggest asset and we are glad that they have positively contributed to your overall experience with us. We look forward to welcoming you back soon.