10/10 Excellent
Rebecca
Dec 21, 2025
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing week at this resort. Every staff member we encountered were lovely and so kind. We booked the concierge style room which gave us an easy check in and check out. Everything we needed during our week we were able to call our concierge. Lanel and Shirlanda were amazing and so helpful. They scheduled our dinner reservations and booked our excursion without us having to lift a finger. True white glove service from these women. The room was comfortable and very clean. The beach, pool, restaurants, all the grounds of the resort were immaculate and so welcoming. The food was delicious and offered a good variety of options. Our room booking was also Harmony adults only so we were able to relax in peace on the beach sun loungers. We booked a cabana for the day on the other side of the resort which has walkable entry into the ocean. The main side of the resort has only a small beach and more rough water, but the cabana side of the resort had calm water. We want to give a huge shoutout to Bertha, Shass, Sham, Evelyn, Merlessa, Philma, Erksing, and Jedi… thank you for the hospitality and being so kind and helpful. Coconut Bay knows how to hire their staff and we were blown away by how welcoming every one was.
Our only complaint for our entire week…. Not enough local Creole/Caribbean live music. Way too much American music (country and oldies). We were told management won’t allow local music.. that needs to change!!!!!!!
Rebecca
Stayed 7 nights in Dec 2025
