Awesome friendly staff on property. Special shout out to Orlando
Location is the plus!
Wonderful quiet experience
I loved opening the balcony doors and being greeted by the beautiful sight of Reduit beach and sounds of the ocean.
Money hungry hotel Please note that there is a 9PM curfew in St. Lucia. We arrived at 4PM, our room was still not ready. So while we waited, we ate at their restaurant HiTide which served us very poor quality food and the tomato in my salad was actually rotten. So for dinner we went out to a different place outside of this hotel. The next day while relaxing on the beach, the manager Cindie approached us saying we needed to "talk about your behavior". My husband and I are Frontline medical professionals in our 30s that have been treating critical covid patients. So for someone to talk to us like we are children and while we're relaxing on the beach was extremely unprofessional, but this was just the beginning. We were woken up at 4AM two nights in a row by a fire alarm which nobody was in a hurry to shut off. When asking Olivia at the front desk about it, we were told that it wasn't their fault.. as she rolled her eyes at us, gave us attitude and later yelled and cursed at us. Their shuttle only takes you to restaurants that they are affiliated with and the only 2 options are Indian and Italian. Although there are many other places open, they do not allow their guests to go there. Also to note, we waited for their shuttle to pick us up but at least 3 times nobody showed up and we had to walk anyway. In terms of booking tours, same story. They want you to only spend your money with them; control where you eat, which tours you book. Aside from Saturday night
Location and staff your both Excellent. The rooms were cleaned daily very well.
We chose the all-inclusive option, which included meals (buffet breakfast, full service lunch and dinner, drinks (including premium alcoholic drinks), free passes to Splash Island Water Park, use of non-motorized sports like kayaks and one free spa treatment for each day of our stay. The location of the resort was its number one selling point--you can walk out to Reduit Beach from your hotel room. The staff will set up lounge chairs and umbrellas for you and the location is relatively quiet. Note that this is not a good snorkeling spot because the beach is too sandy. The meals were overall decent, although service could be extremely slow (it took over an hour for us to get lunch/dinner served each day despite the resort not being very busy). The bartenders were fantastic and very prompt. A few hiccups included the kayaks not being available on any day of our stay despite the water being quite calm (the staff manning the stand tried to persuade us to pay for jet skis instead), toiletries not being refreshed despite daily requests and some minor maintenance issues. Overall, Bay Gardens Beach Resort was a great value and a fantastic location.
We thoroughly enjoyed our stay. Accommodations were very nice, clean and well maintained. Proximity to beach was excellent and felt very private. Beautiful gardens and sitting areas. Staff was extremely helpful and attentive. We felt very welcome at this resort.
The lawn was well groomed ; however cats that frequently visit the High Tide have to be gotten rid of from the eating premises!
As usual in resort hotels, the shower mechanism was a little erratic. But no shortage of solar hot water
I loved it here. Best location on the island with direct access to the beach. Definitely recommend for a relaxing few days in the sun.
I enjoyed the hotel and my stay but upon arrival we got no packet. Told we had to meet with one of their staff the following morning for orientation. Orientation was a selling seminar on activities, etc. Found this frustrating based on what I spent. Once I got this behind me, I found the food very good, staff friendly and fantastic customer service. Note the hotel is lacking with the number of shaded areas, i.e., umbrellas at pool and beach. You had to get up early and mark your spot if you needed a covered area. Breakfast buffet was awesome. Food is pricey but the whole island is pricey so they weren't out of line with the norm in the area.
Great Place, Great Staff, Great Vacation! We enjoyed the location, the weather, the people, and there was excellent dining in the area. The staff was very helpful and answered all our questions. Rodney Bay is a Great place to stay. When we come back to St Lucia we will stay at the Bay Gardens Beach Resort Reduit Beach, Rodney Bay, Castries,
My husband and I stayed for the first time at the Bay Gardens Resort in Rodney Bay, St. Lucia. We loved the hotel location and the staff. I would recommend having the breakfast plan since everyday there was a new selection of breakfast goodies. We loved having the beach chairs and shade umbrellas always available. Our room on the 3rd floor, (no elevators) had a fantastic view of the bay and the marina. All the staff were friendly, professional and made us feel welcomed. They made us a yummy picnic lunch to take to Pigeon Island. The spa treatments were very relaxing. One of the highlights we enjoyed was the manager's cocktail hour and Caribbean buffet/show. The dancers were beautiful, the band played great songs and the atmosphere was perfect.
Really nice, friendly and helpful staff. Hotel is right next to a great beach. Stay was truly perfect.
Some of the most friendly staff in my forty years of travel - North America, Caribbean and Europe. We ere especially satisfied with the many activities available to guests -such choices and quality.
Hotel is clean, comfortable, and most beautiful beach on the island. Tons of great restaurants near by. We would definitely come back. Only complaint is the last night, the nightclub across the street was blaring, and I mean blaring the music until 1 am. We were in the room directly across the street. Really annoying. The spa was terrific, Beverly and Nadia were among the best. Food was very good. Peter at Hi Tide, cooked some fish we caught, excellent meal. I would avoid using Cox Tours unless you like the heard mentality. just not for us. Walk down to Maries at the end of the beach. You can meet up with others and get better personal excursions.
Staff was impeccable and atmosphere was perfect! Perfect place to do as much or as little as you want!
Great hotel !! Would definitely stay there again. The staff was absolutely the best. Penny, our concierge, was excellent. She took care of every request we had 24/7. Very nice pool. Nice beach. They provide beach chairs and security personnel on the beach to help control the beach vendors. Pool restaurant, which has very good food, serves on the beach. An easy walk to many other restuarants, nightclubs and supermarket. Hotel can arrange excursions. Overall a great place to stay.
Bay Gardens Beach Resort and Spa places you next to Windward Islands and Splash Island Water Park Saint Lucia. This 75-room, 4-star hotel has a full-service spa, a free water park, and 2 restaurants.
Enjoy dining at one of 2 onsite restaurants including Hi Tide Restaurant, which specializes in Caribbean cuisine. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free manager's reception. Start each morning off right with local cuisine breakfast served for a fee.
43-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Balconies or patios, refrigerators, and ceiling fans are other standard amenities.
Guests of Bay Gardens Beach Resort and Spa have access to a full-service spa, a free water park, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 90 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this beach hotel include a children's pool, a gym, and free WiFi in public areas.
Awesome friendly staff on property. Special shout out to Orlando
Location is the plus!
Thank you for choosing us and we are happy to know it worked out well for your vacation.
Wonderful quiet experience
We are happy to hear that you had a great experience. Thank you again for choosing us.
I loved opening the balcony doors and being greeted by the beautiful sight of Reduit beach and sounds of the ocean.
That`s awesome! Our Beachfront Suites views are majestic. The bluewaters are calling out your name every time you look out that window or step on to the Verandha. We are so glad you got to experience it. Thank you so much for choosing us and we look forward to your next visit.
Money hungry hotel Please note that there is a 9PM curfew in St. Lucia. We arrived at 4PM, our room was still not ready. So while we waited, we ate at their restaurant HiTide which served us very poor quality food and the tomato in my salad was actually rotten. So for dinner we went out to a different place outside of this hotel. The next day while relaxing on the beach, the manager Cindie approached us saying we needed to "talk about your behavior". My husband and I are Frontline medical professionals in our 30s that have been treating critical covid patients. So for someone to talk to us like we are children and while we're relaxing on the beach was extremely unprofessional, but this was just the beginning. We were woken up at 4AM two nights in a row by a fire alarm which nobody was in a hurry to shut off. When asking Olivia at the front desk about it, we were told that it wasn't their fault.. as she rolled her eyes at us, gave us attitude and later yelled and cursed at us. Their shuttle only takes you to restaurants that they are affiliated with and the only 2 options are Indian and Italian. Although there are many other places open, they do not allow their guests to go there. Also to note, we waited for their shuttle to pick us up but at least 3 times nobody showed up and we had to walk anyway. In terms of booking tours, same story. They want you to only spend your money with them; control where you eat, which tours you book. Aside from Saturday night
We wish to thank you for taking the time out to leave us a review. Creating the most comfortable and relaxed dining experience for all our guest is a major priority for the team at the Hi Tide Restaurant. We strive every day to ensure that our guest experience a culinary journey of excellence with superb service and are disheartened to learn of your unfortunate experience. This is certainly not the service standards of Bay Gardens brand. we have investigated your concern to ensure that another client does not have the same experience. We are very sorry that these challenging times have caused us not to live up to your expectations. We sincerely hope that you will be coming back here and allow us another opportunity to regain your confidence in our excellent services. We all hope that things will be better with the world and all the restrictions will be no more.
Location and staff your both Excellent. The rooms were cleaned daily very well.
We pride ourselves on providing the most impeccable services to our valued clients and we are grateful that you chose to stay with us to experience our service offerings. We are very pleased that you enjoyed your stay and we look forward to serving you again
We chose the all-inclusive option, which included meals (buffet breakfast, full service lunch and dinner, drinks (including premium alcoholic drinks), free passes to Splash Island Water Park, use of non-motorized sports like kayaks and one free spa treatment for each day of our stay. The location of the resort was its number one selling point--you can walk out to Reduit Beach from your hotel room. The staff will set up lounge chairs and umbrellas for you and the location is relatively quiet. Note that this is not a good snorkeling spot because the beach is too sandy. The meals were overall decent, although service could be extremely slow (it took over an hour for us to get lunch/dinner served each day despite the resort not being very busy). The bartenders were fantastic and very prompt. A few hiccups included the kayaks not being available on any day of our stay despite the water being quite calm (the staff manning the stand tried to persuade us to pay for jet skis instead), toiletries not being refreshed despite daily requests and some minor maintenance issues. Overall, Bay Gardens Beach Resort was a great value and a fantastic location.
Thank you for your pleasant review. We're pleased to have accomplished that with you and glad that you were able to enjoy the perks of our All Inclusive Package. We are also pleased that you enjoyed the comfort of the location on the beach. We take note of your comments and it would be a pleasure to have you back with us.
We thoroughly enjoyed our stay. Accommodations were very nice, clean and well maintained. Proximity to beach was excellent and felt very private. Beautiful gardens and sitting areas. Staff was extremely helpful and attentive. We felt very welcome at this resort.
Thank you for your review. It makes us very happy to hear of such wonderful experiences that we assisted in providing to you during your stay here with us.We pride ourselves in hospitality and we are pleased that you felt welcomed. We appreciate your feedback and look forward to your return.
The lawn was well groomed ; however cats that frequently visit the High Tide have to be gotten rid of from the eating premises!
Thank you for taking the time to leave us a review of your recent stay. We pride ourselves on a clean environment, both indoors and outdoors. We take note of your comment and will address this directly. We appreciate your review and look forward to your return.
Dear Nozhdar,Thank you for choosing Bay Gardens Beach Resort & Spa. It was our pleasure to serve you at our lovely resort. We will let Olando know of your regards.We look forward to another opportunity to serve you.Kind regards,Unice