6/10 Okay
Anna
Traveled with family and small children
Mar 27, 2025
Liked: Cleanliness, staff & service
The Harbor Club Hotel has a lot of potential to be a five-star experience, thanks to its beautiful harbor views, convenient location, and picturesque pools. However, several frustrating issues prevent it from reaching that level.
The pools are undeniably scenic, but the experience is hindered by missing tiles, which caused deep scratches on my kids’ first day. Additionally, pool towels are rarely stocked, requiring repeated requests with long wait times. While the poolside drinks are a nice touch, the happy hour pricing is inconsistent—charging full price for a non-alcoholic daiquiri makes little sense.
The shuttle service was another disappointment. We were initially told there was a beach shuttle, only to find out the next day that it wasn’t running. Instead, we were offered a taxi for $15 each way—an unexpected and frustrating change.
The service is very friendly and kind, but lacks attention to detail. Expect to ask multiple times for water, silverware, or any request, with long wait times for even simple things.
The rooms deserve 4 stars—they are overall clean, and it’s worth upgrading to an ocean and pool view. However, the bedding is very basic, with multiple-layered comforters that shift around, making for an inconsistent sleeping experience. Additionally, shower gel was never restocked during our stay.
With better attention to detail and faster, more consistent service, this could easily be a top-tier hotel. As it stands, it’s a beautiful but occasionally frustr
Anna
Stayed 7 nights in Mar 2025
