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Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

4 outdoor pools
Property video
Premium bedding, free minibar, in-room safe, desk
4 outdoor pools
Premium bedding, free minibar, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Gros Islet, Gros Islet, LC01101
  • Place, Smugglers Cove
    ‪6 min walk‬
  • Place, Sandals Golf and Country Club
    ‪3 min drive‬
  • Place, Pigeon Island National Landmark
    ‪3 min drive‬
  • Airport, Vieux Fort (UVF-Hewanorra Intl.)

Room options

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 3261 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential one Bedroom Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Swim Out Diamond Club

  • Ocean view
  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.8 out of 10
Excellent
(16 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out

7.6 out of 10
Good
(24 reviews)
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Swim Out Diamond Club

9.2 out of 10
Wonderful
(14 reviews)
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Diamond Club

View from room

Luxury Family Suite Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Family Suite

View from room

Luxury Family Suite

8.4 out of 10
Very good
(17 reviews)
  • 721 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

8.2 out of 10
Very good
(14 reviews)
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Premium bedding, free minibar, in-room safe, desk

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1227 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

8.4 out of 10
Very good
(50 reviews)
  • Ocean view
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential one Bedroom ocean view

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Chairman Two Bedroom Suite Ocean Front Swim Out Diamond Club

  • Ocean view
  • 3261 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Gros Islet

Located in Cap Estate within a mile (2 km) of Sandals Golf and Country Club, Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort is within 2 miles (3 km) of Smugglers Cove. This 290-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 9 restaurants.

What's nearby

  • Smugglers Cove - 6 min walk - 0.4 miles
  • Sandals Golf and Country Club - 3 min drive - 1.0 mile
  • Pigeon Island National Landmark - 3 min drive - 1.3 miles
  • Saint Joseph the Worker Catholic Church - 3 min drive - 1.5 miles
  • Friday Night Street Party - 4 min drive - 1.3 miles

Getting around

  • George F. L. Charles Airport (SLU) - 35 min drive

Restaurants

  • ‪Lobby Bar - ‬4 min walk
  • ‪Gros Islet Street Party - ‬5 min drive
  • ‪Score Bar - ‬3 min walk
  • ‪Hunter Steakhouse - ‬3 min walk
  • ‪Bay Gardens Beach Resort & Spa - ‬9 min drive

About this property

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with 4 outdoor pools
Guests of Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort have access to a full-service spa, 4 outdoor pools, and a nightclub. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, balconies, and sitting areas are other standard amenities.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 10 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steakhouse
  • Score Sports Bar
  • Zen

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Snorkeling
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator (37 inch wide door)

More

  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 100 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Royalton Saint Lucian Resort All Inclusive Cap Estate
Royalton Saint Lucian Cap Estate
Royalton Saint Lucia Resort All Inclusive Cap Estate
Royalton Saint Lucia Cap Estate
Royalton Saint Lucia All Inclusive Cap Estate
Royalton Saint Lucia Inclusiv
Royalton Saint Lucia Resort Spa All Inclusive

Frequently asked questions

Will I find all-inclusive options at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include tennis, volleyball, and language classes.

How much does it cost to stay at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

As of Feb 5, 2026, prices found for a 1-night stay for 2 adults at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort on Mar 5, 2026 start from $571.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

What's there to do within easy reach of Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

This property is situated in Cap Estate, close to Smugglers Cove, Pigeon Island National Landmark, and Splash Island Water Park Saint Lucia. You'll also find Rodney Bay Marina and Baywalk Shopping Mall within a short drive.

Will I be able to park at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, body wraps, and aromatherapy.

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort have a casino?

No, Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort doesn't have a casino.

Is there an indoor pool at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort a good place to stay for couples?

This beachfront all-inclusive property offers many amenities for couples such as 4 outdoor pools and a poolside bar with some guestrooms featuring private pools.

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort have a restaurant that serves breakfast?

Yes, Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort has 9 restaurants, and serves free buffet breakfast each morning.

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort allow pets to stay for free?

No, pets and service animals aren't allowed at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort.

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

The closest major airport to Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort is George F. L. Charles Airport (SLU), which is 8.4 mi away (35 minutes by car). Another top airport is Hewanorra Intl. Airport (UVF), which is around 24.9 mi away.

Are there rooms with balconies that I can book at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort?

Yes, every guestroom at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort comes with a balcony with some featuring ocean or garden views.

Does Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort host weddings?

There are wedding services available at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort if that's in your vacation plans.

Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 413 out of 1002 reviews
Rating 8 - Good. 242 out of 1002 reviews
Rating 6 - Okay. 151 out of 1002 reviews
Rating 4 - Poor. 85 out of 1002 reviews
Rating 2 - Terrible. 111 out of 1002 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Ashley

Stayed 5 nights in Oct 2025

2/10 Terrible

Esther M

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! I really tried to give the property a chance to right their wrongs but they chose to ignore my emails. The entire staff is poorly trained-- if trained at all. The rooms are poorly maintained. The wifi is only existent in certain weird areas of the rooms and property. None of the promised discounts or credits are given. Just stay somewhere else, TRUST ME. Worst Royalton in the bunch-- I've been to 6 Royaltons. St Lucia Royalton would be a waste of your time and hard earned money.
Stayed 6 nights in Oct 2025

10/10 Excellent

Brodric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the butler service and it was awesome. They made everything much better for us.
Stayed 6 nights in Oct 2025

6/10 Okay

Helene

Traveled with family
The room had a damp musty smell for the entirety of our stay. The grounds were kept in good condition but the room seemed like it was neglected (stains, etc). The elevator was not working in our room’s building. Had to use stairs or employee elevator. Employee elevator was always dirty. Towels were never fully replaced even when soiled ones were removed.
Stayed 4 nights in Oct 2025

4/10 Poor

Akeem

Stayed 5 nights in Oct 2025

2/10 Terrible

Vanessa

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The hotel was nice, but the service was horrible. Janell (concierge bldg 5) was great but that was about it. Was hard to get simple things like water or to restock the beer , which only happened once during our stay. We went with a group that held 6 rooms including ours. One room flooded because the tub leaked. We all ordered room service at least once that never came. Was hard to get napkins when at meal service. Another room was wet when we got there. Another the kettle leaked. 5403 (my room)5105, 4008, 4107,4114 and another room Zamina Mohammed. For the money we paid we expected way way better. My husband and I chose this location based on a previous stay in Royalton Negril which was fantastic back in November 2021. I can’t believe we almost purchased or even considered a prime package. Based on what we saw glad we didn’t.

2/10 Terrible

Constance

Stayed 4 nights in Oct 2025

4/10 Poor

Alan Jay

Disliked: Cleanliness, amenities
Bad service, food, & poor housecleaning. Building dirty & not cleaned especially in the elevator-gross. Totally lacking in customer service & care.
Stayed 7 nights in Oct 2025

10/10 Excellent

KEITH

Stayed 4 nights in Oct 2025

10/10 Excellent

Vijay

Stayed 4 nights in Oct 2025

8/10 Good

Sheree

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff not so friendly
Stayed 4 nights in Aug 2025

4/10 Poor

Telia

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The reservation was for a luxury junior suit with a king size bed, unfortunately we welcomed two queen beds. The room was not prepared appropriate toiletries such as wash clothes and towels. The room also had a staleness to it with floors and countertops that had dust and debris. The property was well maintained and groomed. The housekeeping staff were very friendly and accommodating, where as the servicing staff in the restaurants were polar opposite to house keeping and bartenders that were extremely amazing.
Stayed 3 nights in Oct 2025

2/10 Terrible

Jamel

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worse resort I’ve ever stayed on in my life. Elevators were breaking down, no straws for drinks, no napkins for meals, bars running out of liquor! No availability for the restaurants besides the buffet. Worms and bugs in my room. Remade our room with dirty sheets. Swim up pool seats had paint and dirt splattered all over them. Mirror in the room had paint splattered all over it. Extremely understaffed on every part of the resort! By far thee worse resort we’ve ever been on!
Paid extra for a swim out room I couldn’t use because paint and dirt were all over the furniture.
Paid extra for a swim out room I couldn’t use because paint and dirt were all over the furniture.
Paid extra for a swim out room I couldn’t use because paint and dirt were all over the furniture.
Worms crawling in our room on the ceiling and floor.
Stayed 5 nights in Oct 2025

4/10 Poor

Alfonse

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Our room had a terrible musty smell...black mold on bathroom curtains. Most of the staff was very friendly, but some were very rude. Our last day the pool bars ran out of rum....how is that possible? All in all it was a good family vacation, but we will not return.
Stayed 7 nights in Oct 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Only did like sometimes food was cold under the heat lamps
Stayed 7 nights in Oct 2025

2/10 Terrible

nicole

Traveled with partner
Disliked: Cleanliness, staff & service
The property itself is large. I checked outn4 days earlier and went to another hotel. The elevator stopped working and my room.was on thr 5th floor. Nobody ask to relocate my room. The staff looked, dress and operated more like McDonald's worker than a resort staff. Their uniform were dirty and overall not hospitality. The rooms and hallway were dirty. The lunch room had variety but not quality. Poorly prepared
Stayed 7 nights in Oct 2025

2/10 Terrible

Bianca

Traveled with group, Traveled with partner
Disliked: Staff & service, property conditions & facilities
The Worst Vacation We’ve Ever Had Our stay was an absolute disappointment from start to finish. The resort ran out of tequila every single day — how does a Caribbean resort run out of tequila? The food situation was just as bad: one day they ran out of burgers, the next day jerk chicken, and at the steakhouse, even the ribeye was “unavailable.” When food was available, it was subpar — the crab cake was hard as a brick and small enough to pass for a chicken nugget. Basic amenities were also a mess. They repeatedly ran out of pool and beach towels, which made it impossible to enjoy the facilities comfortably. We booked a king-size junior suite but were given two queen beds instead, with no effort to correct the issue. When we politely shared our concerns with staff, they seemed completely indifferent — no apology, no accountability, just blank stares. I’ve never been so happy to go home from a trip. What should have been a relaxing getaway turned into a frustrating experience that we couldn’t wait to end. Save yourself the disappointment — this was by far the worst vacation we’ve ever been on.
Stayed 4 nights in Oct 2025

6/10 Okay

Samiel

Traveled with group
Liked: Cleanliness, amenities
It was an okay experience. Staff are friendly and very laid back. Breakfast at the buffet was okay. Restaurants were really good (best part), especially the hibachi. Room was very cold (too cold) so we adjusted the temp. Need more ATMs on the property.
Stayed 5 nights in Oct 2025

4/10 Poor

Christopher

Traveled with family
Disliked: Staff & service
Ac kept rooms cool
Stayed 7 nights in Oct 2025

8/10 Good

Karen M

Traveled with partner
Liked: Cleanliness, amenities
Ripped and rough sheets; room refrigerator not stocked daily; delayed response from requests for anything from employees; some employees seemed annoyed when asking for a drink, etc; room ac would reset or not cool enough especially by afternoon; elevator outage many times in building 4; food in restaurants were mediocre at best; room updates were sloppy (paint and calk smears) scratched coffee table; restock of coffee and water intermittent
Stayed 7 nights in Oct 2025

4/10 Poor

Tiffany

The service is terrible. The resort is nice. The staff need serious hospitality training. There were bugs all over the food at the buffet. I watched a worked squash a palmetto bug in front of me in the restaurant. Our butler service and diamond club was a waste of money. Go somewhere else.
Stayed 7 nights in Oct 2025

10/10 Excellent

Charlene Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort staff was very nice and accomodating
Stayed 5 nights in Oct 2025

6/10 Okay

Lee

Traveled with group
Liked: Staff & service
yes
Stayed 3 nights in Oct 2025

2/10 Terrible

cheryl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac didnt work ceiling fan sound like it would fall elevator went down and out dated.
Stayed 4 nights in Oct 2025

10/10 Excellent

Christopher Andrew, Stanstead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the bank machine never worked.
Stayed 14 nights in Oct 2025

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