2/10 Terrible
Anand
Traveled with family
Sep 2, 2025
Scam hotel
It’s a scam. The name "Palace canal view hotel" doesn't exist on Google maps so when we arrived near the said address on the website we couldn't find the property and we had to keep searching the property for about an hour with luggage and kids. We had to call the property. Communication waas terrible! Lady on the phone was not polite. During the phone call, the lady said that we had to check in first and then only she will provide the directions to reach the property. The check in was extremely frustrating where you had to verify identity in which you have to send all the details and passport photos of all people teaveling with you. I had to do this with my luggage and my family standing in the middle of the road and filling out every detail for almost an hour. When we asked the lady on phone why check in steps were not sent on the email or SMS earlier? she said saying she had accidentally sent it to the wrong number because of this we had to suffer even though it wasn't our fault and was hers. I did all that but their website doesn't work at the end. It just refreshes and goes back from the beginning to where you have to put all the details of travelers and take a photo of all passports. frustrating! Finally after completing this lady on the phone just sent us the code for the main doors of the property and no code for the room number. There was no one on the proper and we couldn’t get in the room. Lost all money and needed to find other hotel at midnight.
Anand
Stayed 3 nights in Aug 2025






























