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Hotel Palazzo Giovanelli e Gran Canal

4.0 out of 5.0

Recent guest reviews

We had been planning this stay for a long time as we were taking 28 guests. I was apprehensive but need not have worried. The stay was superb and stress free. Pierluca and Michelle were excellent hosts and met all of my requirements. The rooms were excellent, the breakfast was very good and more than adequate and the location is second to none, right by a boat vaperetto stop but just a 5 min walk to Rialto. I cannot recommend this hotel enough, you will not be disappointed.

Several of the listings for this hotel are a little misleading it does not have a restaurant only a breakfast room. Breakfast is ok. Service is OK. The bar is part of the public area in reception and is rather intermittently manned although the reception staff will man it if asked. There are some nice seating areas on the impressive first floor, We had a room on the fourth floor with great views over the canal and the church next door. The room was a decent size and well appointed. The shower was feeble and the hot water supply poor and erratic. Be aware that being next to the Grand Canal is a two-edged sword. great views and access to water transport but the Grand Canal is effectively a watery motorway with commercial delivery vehicles, ambulances etc making quite a lot of noise early on weekday mornings.

We did have room 101 which looks over the garden which as a first time visitor looking over the canal would have been better. The reception staff were not too fussed on accomodating us on anything much - ice for drinks, confirmation of flights - felt like a nuisance! The room was nice enough and the beds were comfy. The shower was that small that I flooded the bathroom the first time as the shower curtains stuck to me. Breakfast was fine but when they stand there watching your every move it was a little uncomfortable. The housekeeping came about 4pm - but better than not at all I guess. Not sure I would recommend with the price we paid.

Luciena and the team at the front desk were extremely accommodating, friendly, and helpful during our time in Venice. Everything from printing museum tickets, to directions, and recommendations, all service with a smile. it's a beautiful hotel, and we hope our travels bring us back soon!

There is something about this hotel which strongly suggests style over substance: it is never quite on the button. Its location is great - on the Grand Canal, right by Santa Stae vaporetto stop and next door to the Ca Pesaro art gallery - but it lacks a bit of love and real care of the guest somehow. Our room was smart but had an atrocious 'view' of an overgrown garden; the breakfast staff was friendly and helpful, but the breakfast meagre and very uninspiring; the reception staff were OK but didn't overwhelm you with warmth - and one male was downright rude. There is wifi, but we could only get it to work outside the hotel in the little garden area, and I had to get a member of staff with a face like fizz to set it up for me. We were keen to get a drink at the bar after returning from a hot and tiring day, but we had to beg said fizz-face and then a female member of staff who was very nice but didn't even know what a gin and tonic was tried to make us a G&T with lemon soda (!) and when we explained you have it with tonic, she left out the lemon. We gave up in the end, just glad it was strong and wet. Also the rooms have air con, but it clicks off every 90 mins and is set on 24 degrees for nighttime whether you like it or not. The breakfast room has pretty weak air con and you sweat as you eat the coco pops or cornflakes, chopped up omelette and appalling warmed up prosciutto!! Yes, despite its grand conference rooms and appearance of smartness there is something miserly and not quite right about it. On the other hand, I guess our stay was OK and gave us a pretty comfy base in a very hot and busy Venice. We are probably spoiled as we have stayed at much better hotels in the city that have superb breakfasts and canal or lagoon views. There are however many hotels in this price range and I wouldn't recommend this unless the better ones are full. If you do choose here, learn to master the air con quickly, and make absolutely sure you insist on a canal view room. Avoid 101-103 in particular as they are quite dimly lit ones looking out at the overgrown garden and a few walls. There are some that squint out at the canal, vap stop and square, but best to get one overlooking the canal itself. The above is especially important if this is your first visit to this gorgeous city, as you will want all impressions to be good. We were with a group and it was our 3rd time, so we braved it out but I do truly struggle to be enthusiastic about it.

If you want to feel like you are really in Venice, do not miss this Hotel! The decor is absolutely breathtaking. The vintage feel it has allows you to travel in time and live Venice the proper way! Breakfast is really nice, although small variety and seating plan. As for the superior room size, it is a bit small, but it's beauty covers for it! You can internet access from the reception, but you will need to visit them every time you re-enter the hotel as the wifi disconnects and you need a new password.

My wife and I stayed at this hotel on Saturday 8/12/17. I emailed the hotel as to transportation and the response was prompt with the detailed instructions. We took the Alilaguna orange line from the Venice airport and the hotel is right next to the San Stae stop. We arrived close to 10 pm. The streets were very dim but the hotel's front court yard was beautifully lit. We were shown to our room and it was beautiful, with the window looking at the Alilagund station where we just got off. We asked where we could eat and were told that the restaurants stop taking orders at 10:30 pm. Reception suggested a restaurant close by and we had a beautiful dinner. It was so good my wife thought she died and went to heaven. The next morning, we had breakfast in the hotel and went out early. The food was good and the two waitresses at the breakfast room were very nice. Venice is so charming when there are no people around and before the cruise ship passengers arrive. It was already starting to get crowed on our way back to the hotel. We asked reception if we could have late checkout so that we can catch the Alilaguna at 12;15 pm back to the airport and the hotel was very accommodating. We had the best of Venice at night and early morning and the hotel is elegant, comfortable and very convenient. I will definitely stay here again next time stopping over in Venice.

We checked in for our honeymoon with this hotel. We were shocked we were given a room that was super small and looked like it was 3 class outdated room with double size bed on floor 1. We noticed on the shower floor black stuff was coming out of the drain and it smelled when we came back to the room. We cleaned it up ourself because it was really late. When we flushed the toilet the water kept running all night while we slept. I couldn't sleep but tried hard. I woke up with cold (sick) and extremely tired. We asked for another room the next morning which they did move us after my husband reminded them it's our honeymoon and the issues. They moved us to a nicer and larger room with a bathtub, window, larger bed (queen) and a view. However water issue continued, I showered first and got hot water for 5 mins. My husband went after me and he got cold water and the water didn't drain in the tub. Arg. We were leaving the next morning so didn't call for maintenance. Also free wifi didn't work in both rooms. Apparently we were told the walls were too thick for both rooms. The upside. Breakfast was good and the location near the ACTV.

We first did stay at this hotel 7 years ago when it was only opened for 2 months. Now returning to Venice this time with our both sons we decided to stay again in gorgeous Mozart Suite at Palazzo Giovanelli (you can read my previous detailed review form Mar 2010). So we reached out to the hotel and you can't imagine how pleasant it was that they did remember us for those long 7 years. As returning guests we received special offer and special treatment. Few words about location - it is excellent within 5-15 walking distance to all main attractions and vaporetto statin just 1 min form the hotel (more details on location you can read in my review form 2010). Being able to compare I can definitely tell that hotel did keep it high standard for all those 7 years. Public areas are in excellent state with no signs of age. Breakfast was equally good or probably even better than was then - with very good variety and high quality products. They still offer water-taxi trip to Murano galss factory for free - very nice touch, providing opportunity to visit historic Murano and also have nice 10 min water drive on gorgeous wooden taxi. Mozart Suite - is really exceptional with 6 floor to ceiling French windows directly facing Grand canal. Gorgeous living room with Zelotti paintings and relaxing bedroom with very comfortable super king-size 4-poster bed. Bathroom has bathtub and separate walk-in shower. They still as 7 years ago offer differently designed slippers for man and woman - small however very nice touch and ETRO bath amenities. Our children (9 and 3 years old) were really amazed by grandeur and spaciousness of the Suite and we all did admire captivating views of Grand Canal. Hotel is spotlessly clean and service is excellent. Hotel staff worth separate mentioning - all team members starting form Pierluca (Front office manager) who was taking care of our stay from the moment we call hotel to book until we left and finishing with bellboy are simply excellent and really making sure that you feel like at home away from home. Really well done Palazzo Giovanelli, we wish you all the success in future and definitely can recommend to anyone seeking unforgettable experience on Grand Canal.

The hotel entrance is flattering especially when you arrive on a gondola in style. However after a quick check in, you have to carry your luggage up stairs to the floor assigned. Note: a tourist tax must be paid in cash to the hotel. The room is very dated and has quite dark interiors. It wasn't to my taste. The layout itself was weird with wooden panel doors that didn't make sense to me. However the washroom was quite modern and possibly recently renovated. We enjoyed a nice, simple spread at breakfast and very good coffee was served.

Santa Croce, San Stae, 2070 Venice VE

Hotel highlights

  • Walking distance to Rialto Bridge and St. Mary of the Friars
  • Free buffet breakfast
  • Free WiFi in public areas
  • Bar/lounge

Located in Santa Croce, Hotel Palazzo Giovanelli e Gran Canal is within a 10-minute walk of popular sights such as Rialto Bridge and St. Mary of the Friars. The 41 rooms at this 4-star hotel include minibars and LCD TVs and guests can enjoy free breakfast. Located in central Venice, the hotel is also near St. Mark's Basilica and Ca' Rezzonico.


Dining

Start your day off right with a free buffet breakfast offered each morning. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

All of Hotel Palazzo Giovanelli e Gran Canal's 41 rooms are soundproofed and have an array of amenities, including minibars, safes, and desks. Guests can expect WiFi, wired Internet, and LCD TVs with satellite channels and pay movies. Select Comfort beds sport premium bedding and bathrooms offer hair dryers and free toiletries.


Property features

At Hotel Palazzo Giovanelli e Gran Canal, guests have access to free WiFi in public areas, a business center, and express check-in. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a gift shop.

Room options

Standard Double Room

Full 1 | Sleeps 2

Superior Room

Full 1 | Twin 2 | Sleeps 2

Superior Room, Partial View

Full 1 | Twin 1 | Sleeps 2

Deluxe Double or Twin Room

Full 1 | Twin 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 785 reviews