Hotel Metropole5.0 out of 5.0
Recent guest reviews
We have stayed here regularly over the past few years. This traditional family-owned hotel has never failed to delight us. The decor is classy -- old-style exotic. The staff are exceptionally polite and attentive. The location is perfect. The cocktail bar and restaurant are both among the best in the city. It is spotlessly clean and flawlessly efficient.
We booked the Metropole to celebrate a special birthday and despite the torrential downpour which accompanied our arrival (and rather spoilt the transfer via the Grand Canal), from the moment we alighted at the private dock, this hotel was a delight. A lovely room, helpful and attentive staff - particularly so in the bar, and beautifully decorated. If there is a better hotel in Venice that must be really something as the atmosphere here was intimate and very special. The hotel is ideally placed for exploring Venice either on foot or by water taxi from the side door. Overall, not cheap but worth it.
Metropole's magical atmosphere will definitely delight! I commend the owner -Ms. Gloria- for paying incredible attention to every detail hotel wide, from the fascinating decor to her choice of gracious and knowledgeable personnel staff. As soon as you step inside the lobby you know you're in for a treat. Superb location- phenomenal breakfast buffet (included) - Oriental Bar was lovely for cocktails - fabulous outdoor garden space (a quiet retreat). Guest rooms are all different and beautifully appointed. Having a private balcony made it all the more special! Staff made sure we felt "at home" and seamlessly handled airport and cruise port water taxi reservations to assist us with a stress free stay. Thank you Qiara and Alessandro and Giuliano and Luisa and Gloria and everyone that was involved in making our stay absolutely perfect! Can't wait to return (and will definitely dine at The Met next time). Absolute heaven in Venice!!
Our daughters and their husbands treated all six of us plus a little one to a four day birthday trip to Venice. Metropole came recommended and it didn't disappoint. What a beautiful place,full of charm, wonderful Venetian decor, splendid antiquities on display in glass cabinets in the corridors. Our room felt extremely hot on the first night and the reception sent a fan to help out. The following morning we were offered a beautiful suite with a large terrace, views over the lagoon, cruise ships passing after dark and splendid rooftops of Venice. We didn't make use of the hotel restaurant and bar but we loved our breakfast there. Vast variety of savoury, sweet, continental and Italian food and friendly, attentive service. We were really taken by the efficiency, helpfulness and friendliness of all the reception staff. The hotel arranged a baby sitting service, a lovely English speaking lady, who looked after the toddler while the rest of us had a night on the town. We felt welcome on arrival and quite sad on leaving this wonderful place. Thank you for a wonderful time in your care.
I spent a wonderful weekend at The Metropole. Great location just a few minutes from San Marco. The room was very well appointed and really comfortable. One or two drawbacks: - there was no iron. - the safe was too small for my laptop, and was locked with a rather chunky key which I ended up hiding in the room rather than carry around with me. - the shower room (no bath) was very small. I was forever bumping into things. Staff were pleasant, cheery and helpful. They contacted me prior to my arrival to make sure my needs were catered for in advance, which was a nice touch. Breakfast was excellent, although on the first day I wasn’t entirely sure what was included and what wasn’t, and staff were constantly too busy to pin down. On the second morning it was fine. I left early on my final morning, so I missed breakfast, but they have a simple ‘help yourself’ breakfast in the lobby to help you wake up. Drinks and food in the Oriental Bar were great. I ate in The Met on my last night, and it was superb. All-in-all, my visit was pretty much perfect and I wouldn’t hesitate in recommending The Metropole.
I knew we had chosen correctly for our first visit to Venice as the water taxi pulled up to the hotel's private dock on a small side canal and a doorman in livery helped us into the intimate, richly decorated lobby of the hotel (and somehow got the luggage off the boat and to the room without our noticing it). The 500+ year old building was impressive (be sure to read the history and connections to Vivaldi provided by the hotel), and every where you looked detailed wood work, a plush fabric, an antique piece of furniture, collections of antiques in cases reflected the richness and spirit of Venice. The staff were extraordinarily attentive and helpful, and it was nice to have a metal key again after all the years of electronic locks in hotels. Our lavishly appointed room on the top floor (called "Damasco" on the website if you'd like to see pictures) was perfect in every detail, and opening the curtains revealed a breathtaking view of the lively Bacino di San Marco - you would think the noise would be a problem, but between the heavy windows and the metal shutters (closed by housekeeping in the evening during turn-down service) the room was very quiet. Breakfast was included in our room rate (though not apparently in all of them) and was extraordinary in its choices of fresh foods of every type. In advance of our visit the amazing Concierge (Mr. Brogliato and staff) had assisted in arranging all the details of our visit, including restaurant recommendations and reservations, a private walking tour guide and a private boat tour (concluding on the Grand Canal at sunset, a thrilling experience). He checked in with us several times during the visit to make sure things were going wall (flawlessly, always). He had also arranged for transfer from the airport (met at the gate, even though the flight was more than an hour late, and driven by private car across the bridge into Venice to the docks where we transferred to a private boat to the hotel) and to the train station by boat for a continuation of our trip - an extra fee, but so reliable with pleasant staff that it was worth it. The hotel's location was also very convenient - if you want to do the "tourist" thing, you are only an easily walkable 6 "street blocks" (as we used to say in New York City) along the water to the Piazza San Marco and shopping/restaurants in that area. If you want authentic experiences (aside from taking the hotel's advice on restaurants) you simply have to turn down the first narrow, cobbled street (say, the one at the corner of the hotel) and wander into the 100+ islands of the City - what you will find you will never forget. For a lavish, truly Venetian experience (better than we had hoped for) enhanced by a terrific staff, this is the place to stay.
I stayed in this hotel for 4 nights , the room was great (room 149) , the breakfast was great and the atmosphere was great, I really recommend the hotel , Great location great place for a vacation in Venice
The city .of Venice is history on steroids.This hotel is part of that history and charm I have never experienced.Quality of service,location and amenities is amazing.Rooms are well decorated with modern conviences.Located in the middle of the action and A1 staffing.I will return and this hotel was one of the reasons why!
What was supposed to be an "Exclusive suite with lagoon view" was disappointing. Also had to endure hours of loud music every night and voices that come up from the Oriental Bar immediately below the room, and also the loud noise of cleaning the first morning at a very early hour in the morning. Very noisy as it is right next to the very busy promenade. Also, the lagoon view is not the view we saw in the pictures when we booked. We would call it a partial view with the room being on a very low floor and also as the water bus station is right in the way of the view, and the bridge over the canal practically in front of the window. Be careful to check what floor your room is on when you book! Also complained to the CEO of the hotel, who never replied...
Absolutely love this Hotel and I always make sure to pay it a visit every time I'm in Venice. Such character and ambiance it's a world apart when you enter the front door - check out the collection of antiquities in the hallway on the way to the restaurant. Bar is fab and the Aperol Spritz is not cheap but definitely worth it for the overall experience !
- Walking distance to Bridge of Sighs and St. Mark's Basilica
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
Located in Castello, Hotel Metropole is within a 5-minute walk of Bridge of Sighs and within 15 minutes of other popular attractions like St. Mark's Basilica. This 67-room, 5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. Rialto Bridge and Doge's Palace are a short walk from the hotel, which is in the historical district.
Sit down for a leisurely bite to eat at the onsite fine-dining restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.
All 67 recently renovated rooms feature minibars, safes, and phones. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. In-room massages are available, and rooms also include desks.
Guests of Hotel Metropole enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 235 per vehicle one way, as well as an airport shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a computer station, laundry facilities, and a garden.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 1290 reviews