Hotel Metropole5.0 out of 5.0
Recent guest reviews
This is a truly beautiful hotel, the location is perfect and the staff are very helpful and friendly. We had a lovely stay, our room was clean and beautifully decorated, the cocktails were delicious as was the food in the restaurant. Would definitely recommend!
A return to the Metropole after many years made it absolutely clear: still going strong, a first rate hotel with great charme and a service quality that has become extremely rare. It is not exactly cheap but worth every euro. We loved it - and not only because they gave us an upgrade.
Wonderfully high standards of housekeeping and attention to detail. Unable to fault anything about the Metropole. Get a good deal with Voyage Privee. Take the hotel's speedboat to Murano. Enjoy the Michellin starred restaurant and the hotel's delightful lounges not to mention it's perfect location . Absolute joy!
My mother and I stayed here for a 3 night stay. This was a fabulous hotel with old style glamour. The staff were incredibly friendly and helpful and made us feel special. Nothing was too much trouble from making sure we could have an evening meal from the Oriental Bar in time to go to an evening concert to helping us book tickets to the opera. The meal in the Met restaurant was amazing and again the staff could not have done more to make the meal special. The rooms were spacious and had all the modern touches without ruining the ambience of the room. The hotel is located about 10 minutes walk from St Marks Square making Venice so accessible. A great location to see Venice. Would recommend this hotel and definitely plan to come back.
I really expected more from a 5 stars rated hotel in Venice. 0. No gym. 1. We arrived and in the room no complementary water. I called the reception who told me, water from the tap is very good, only in country with non drinkable water they offer bottled water.. I guess this person never visited a 4 or 5 star hotel in his life... 2. I needed an iron for one of my shirt since I had a dinner planned in the Michelin Met restaurant in less than 15mn away. I called the reception and asked for one. The response, the hotel is made of wood and can burn.. so we can't give you an iron.. Only left over choice wait for someone to come pick it up, wait and pay 14euros. 3. Last but not least, the room was clean however we could hear everything from the other rooms, corridor, and all the waters pipe, when someone flushes their toilet or takes shower. Very unpleasant. I have visited several 5 stars hotel around the world and don't understand how this one received them. I'm not writing lots of reviews but honestly this one deserved more than large improvements to be up to 5 stars and for a price quite expensive I would not recommend it.
Fabulous boutique hotel; amazing, authentic and attentive staff - from the Oriental bar to reception to maid service, they did not put a foot wrong! Opulent decor was an oasis of calm just seconds away from the noisy tourists and yet fantastic location close to all the main sites.
We arrived at the hotel on a Sunday evening for a 2 night stay. It was our anniversary and the hotel gifted us a wonderful welcome gift, it was so lovely and great customer service. The rooms are old but modernised with touches like USB sockets beside the bed and a good quality large television which took HDMI input. The staff were friendly and attentive with offers of advice on the area always there! Only cons..the wifi connection was on and off and the breakfast staff were not the most helpful.
On arrival, the hotel is somewhat dark albiet atmospheric, which I liked very much, surprising as I usually like contemporary environments too. But hey, we were in Venice! Our room (which was a Junior Suite) was really lovely, bright and airy with a private roof terrace. The shower was also a steam room which was purely indulgent but heavenly. It just had to be done, given that this was our second phase of our honeymoon :) The service throughout 4 days was excellent, from the concierge, reception staff, to the plumber. Bar staff in particular were charming, particulalry Angelo and his colleague whose name we didn't get, but a tall, slender young man whose service and attention was brilliant albeit understated. The food in the restaurant and the bar were excellent, and beautifully served. Nothing was too much trouble, whether we wanted directions, water taxi or anything else for that matter. Location was excellent as we wanted to cover as many of the 10 things directed in the guide book for Venice, particularly things like the Doge's Palace which was awesomely beautiful. We would definitely return to this hotel, given the quality of food, cleanliness, the wonderful staff, the service and its location.
My wife and I stayed at the Metropole from March 27th to March 31st. It is a wonderful hotel in a great location in Venice and with a lovely private garden. There is very little green in Venice and the central garden at the Metropole was a great feature. Room was large and comfortable if a little warm but the window opened over the garden which tended to cool the room. The breakfast is great, but they need to work on staffing and coffee service. Often had to wait longer than I liked to get coffee at breakfast. Staff was very helpful. Recognized us by name shortly after our arrival. Only other comment (not really a criticism) is that the lobby is small and dark. On the whole it was a great experience.
Advertised as a 5 star hotel yet shows 4 stars on the front entrance. The entrance area and downstairs is very dark. Despite booking a junior suite with lagoon view we were shown to an ordinary double room. The hotel floor we were on, is covered from floor to ceiling in religious icons and relics which is very overbearing. After expressing my concern about the room size we were eventually provided with a junior suite but this had no elevator access and was at the top of a flight of stairs. A major issue as my wife has mobility issues. This junior suite had no lagoon view and looked down onto a someones rear courtyard. Not satisfied with the room not as advertised and the fact that it was difficult to negotiate the stairs, I decided to contact some other hotels and arranged to move the following day. I informed the hotel of my decision to move. The reception staff understood my concerns yet I was informed that I would have to pay for an additional night as a 'cancellation fee' I made my objections and when it came to checkout in the morning, I was not charged any fee for cancellation. The reception staff have an excellent courteous manner. We had room service dinner and breakfast which was OK but not worth the additional fees.
Located in Castello, Hotel Metropole is within a 5-minute walk of Bridge of Sighs and within 15 minutes of other popular attractions like St. Mark's Basilica. This 67-room, 5-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. Rialto Bridge and Doge's Palace are a short walk from the hotel, which is in the historical district.
Sit down for a leisurely bite to eat at the onsite fine-dining restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off with buffet breakfast, available for a fee.
All 67 recently renovated rooms feature minibars, safes, and phones. Guests can expect free WiFi and satellite TV. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. In-room massages are available, and rooms also include desks.
Guests of Hotel Metropole enjoy access to free WiFi in public areas, a meeting room, and coffee in a common area. For transportation, you can make use of an airport shuttle, as well as an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a computer station, laundry facilities, and a garden.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 1195 reviews