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Hotel Metropole

5.0 out of 5.0

Recent guest reviews

For our return trip to Venice after many many years, we wanted a full-on luxury Venetian experience and picked this hotel. Our tastes lean towards the clean modern look so the hotel was a lot to take in but we did not find it overwhelming or oppressive as we have with other historic hotels. That being said, we will not be taking any of their design ideas home with us. The hotel has an excellent location overlooking the main lagoon within a short distance from San Marco and conveniently right next to a vaporetto stop. However, the area can get very busy during the day with numerous tour groups and vendors parked outside. Walking into the hotel amidst such frenzy can be quite the oasis with its dark interiors, period furnishings and signature scent. They also have their own little dock for water taxis. We had a large room with a view of the lagoon. It was done in red so you can imagine. However, it was clean and the bed was comfortable. We had a room on the 1st floor but realized that with an adjacent bridge, passers-by can basically look into the room so opening your curtains was not an option. It was obvious a lot of work was done in the bathroom to meet expectations for a luxury hotel but the space is relatively small so they are limited in what they can do (e.g. lack of sufficient counter space for personal items). The staff was friendly, courteous and helpful. The hotel promotes local crafts people and their recommendation for a sponsored visit to Murano was welcome. The breakfast buffet was excellent and probably one of the best I've had in Europe. You have the option of both indoor and outdoor seating (tented depending on weather) and the service was excellent. There is a wide selection but I particularly like the fruit compotes! Overall, it is an excellent hotel but at those prices, it is sort of expected. However, it is not for minimalists.

From the minute you enter The Metropole from the bustling streets and canals it is calm and tranquillity. The decor is in keeping with the age of the hotel but not overbearing and depressing. Some might say everywhere is too dark but a unique atmosphere has been created. Everywhere are interesting artefacts and collections of, for example, fans, evening bags, crucifixes, shells, corkscrew, nut crackers etc. , but there is not that musty museum smell. Background music adds to the atmosphere. There is a courtyard garden hidden at the back where you can get away from the hear and crowds. Our room was stunning with a big wow factor and it was only a basic room! The hotel was aware that it was our Ruby Wedding Anniversary and that evening a tray with sparkling wine, nibbles and a lovely greeting card was delivered. We could only afford room only but this did not deter the staff from bring attentive, polite and friendly. The water bus station is just outside or if you can afford a taxi the hotel has it's own jetty.

This hotel is a real beauty. Just 4-5 blocks away form Piazza San Marcos and facing the canal, the atmosphere, the rooms and the common spaces are hard to believe. They have several collections that add up to the mood, and staff is very helpful. A luxury.

The location is great, the internal decoration and furniture is top notch, the breakfast buffet is extraordinary and the service is attentive and good. It is not perfect and there is a but, and for us it was the room. Our room was a bit old, not very well equipped, quit small and even a bit smelly. I would expect a better room for 370 EUR per night (this was the price because we booked room and paid 6 months in advance. Otherwise, the price is much higher)... Just as an example, there was no kettle in the room. When we asked for one the receptionist said that they can send it in a minute but it would cost us 5 EUR … Come on, 370 EUR per night for a room and additional 5 EUR to have a kettle in the room?!?

We stayed in June with a friend. We had a grand deluxe room that was very good in size. The hotel has a decoration that you cannot tell if it's old or really venetian. The service at the reception desk was very good all day, except for the person that was at night that was really rude. The breakfast was very good, but you had to go down early not to get a table under the sky and the birds coming to eat your food. Service at breakfast was very good too and you have a wide variety of options. Cleanless was very poor. We had a cockroach in our room that a person from the reception kindly came to kill when he found it again. The location is very good but be aware that is really noisy during the day. We had a room facing the back that was great because it had no noise. The wifi was annoyingly bad. If you get a room on the corners or away from the router, you wont have any signal. Every time we mentioned this, they said is was a problem with our phone, but surprisingly we gathered at the reception with always the same guests looking for signal. The bar is very good!

I fell in love with this hotel from the minute our water taxi pulled up to the dock to let us off. We took a water taxi from the train which was quite simple to do. The staff here is amazing, attentive and professional. The décor is fabulous and we loved its "old world charm." The hotel bar was nice. We loved it even though the drinks were expensive. Everything in the hotel Metropole was 10 stars. We traveled as a couple in the beginning of August. I would recommend this charming hotel to anyone going to Venice. It was close to St Marks & the Doges Palace. Just incredible.

We stayed in a room suitable for our family of 4 during our recent stay in Venice. The hotel was perfect in every way, from the views, to the decor, the size and cleanliness of the room, and the extremely gracious concierge and staff. The location on the grand canal, walking distance to St. Marks Square, was fabulous and convenient, and the hotel was easy to reach by either public or private water taxi. We would highly recommend this hotel and hope we have an opportunity to stay there again in the future!

The Metropole Hotel is somewhat difficult to describe. It is at once a Five Star Hotel and in 2011 was awarded as Best Charming Hotel in Europe. The hotel is at the same time warm and inviting and a bit eccentric. The Gallery located close to the front desk is little museum of antiques: Belle Epoque evening bags, curious corkscrews and nutcrackers and the largest Italian collection of crucifixes. It is beautifully decorated. My husband and I very much enjoyed our stay there. Our room was comfortable and nicely decorated. It is perfectly located between St. Mark;s Square and the Art Biennale with a view of the lagoon and the island of San Georgio. We had a lovely dinner at the two star Michelin Met Restaurant. We did spend most of our time at The Garden having breakfast under the gazebo and afternoon cocktails in this plant-filled oasis and, of course, the Moroccan-style The Oriental Bar. Our stay there was too short (3 days) to enjoy all the amenities but for a next trip to Venice, we would definitely stay at The Hotel Metropole.

An amazing place to stay, quirky and luxurious. We arrived by water taxi at the private landing stage, the hotel was cool and welcoming, we loved it. The location is brilliant, it was a five minute walk to St. Mark's Square and the Bridge of Sighs is on the way. All of the Staff were friendly and helpful. We were greeted by name during our stay. Our room was quite large, beautifully furnished, plus the bathroom was a good size both were tastefully decorated. It was an experience to just wander around the Hotel with its collections gathered over the years (we had a collection of fans on our floor).

This hotel has excellent customer service - it's quite quirky, a little bit gothic in style but so peaceful - the staff are first class. We had breakfast included and it was served in the Citrus Garden - absolutely beautiful. Thoroughly recommend it.

Room options

Deluxe Double or Twin Room

Full 1 | Twin 2 | Sleeps 2

Junior Suite

Full 1 | Twin 2 | Sleeps 2


Full 1 | Sleeps 2

Exclusive Suite, Canal View

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 1262 reviews