Really nice hotel.Staffs are very friendly.Good restaurant.Good location,I will stay again.
The room smelt bad!
The staff was excellent. I thought the parking rates were a little high. Overall this was a nice hotel.
I thought it was a great location the room wasnt as nice as the picture made it put to be but it was still really nice and enjoyable.
Location was great, staff was very friendly and helpful
Hot tub not working
The harbor view of our room was nice even some part of the view was blocked by a building on each side. The location is a perfect walking distance to the Waterfront train station and many places in Vancouver. There are many restaurants to choose from around the hotel.
internet is terribly slow. impossible to work. seemed to be a lot of flys coming out of the drains in the bathroom.
Excellent location . We stayed in both rooms with full & partial harbour view . Both rooms were equally good . Walking distance for gas town , canada place & highway . Staff is very helpful . Delicious food . Parking pass can be obtained from hotel front desk . Recommended .
Pinnacle is pretty close to the water, but its property is acceptably dated, meaning that it does need to be renovated, but it is not uninhabitably bad.
Great location; friendly staff; got early check-in at noon and late check-out at 2 PM because of Orbitz VIP! Room was as expected with great view. Great experience.
It needs a little updating in places but I believe they are working on it. Service was excellent, the restaurant had a lovely breakfast. Check in and out was easy and seamless. The room was not that great for an 18th floor premium room. The bed could have been comfier. The view however was lovely. Shame we had nothing to sit on the enjoy that view.
The pool was closed the whole visit, my son was excited to used the pool and was told it was only in maintenance for 1 day but it was closed the whole 4 days we were there.
Wasn't happy with our recent stay at the Pinnacle and wished we had stayed somewhere else. I had phoned and asked for an early checkin, was told it wouldn't be possible. Not a biggie. However, I showed up at 2:30 to checkin for my room and was told my room wouldn't be ready until 3:30 (even though check in time was 3). Luckily, they phoned me right before 3 and my room was ready in time. The room had a very smoky smell (not sure if the last person in there was smoking). There was a used coffee pod in the Keurig machine. When I went out to the patio, there were dirty cups in the bushes. I tried calling guest services multiple times and it would just ring and ring with no answer. We were able to get through to them once when we needed a kettle. We were also quite upset that the hot tub was closed. The website said that the pool was open so we assumed the hot tub would be open too. Also, there were several times we had to wait an unacceptable amount of time to get an elevator. Not sure if maybe they aren't all working but when the elevators did show up, they were usually full. (Not sure how safe that is, considering we are still in a pandemic).
Located in Downtown Vancouver, Pinnacle Hotel Harbourfront is adjacent to Vancouver Waterfront and within a 10-minute walk of other popular attractions like Canada Place. This 442-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.
All 442 soundproofed accommodations feature sitting areas. Guests can expect 37-inch LCD TVs with digital channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Refrigerators, coffee makers, and free local calls are also standard.
Guests of Pinnacle Hotel Harbourfront have access to an indoor pool, a gym, and free WiFi in public areas. Self parking is available for CAD 37.76 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Really nice hotel.Staffs are very friendly.Good restaurant.Good location,I will stay again.
The room smelt bad!
Dear Amritpal, Thank you for choosing Pinnacle Hotels and for your review. We are sorry to hear that your smelled bad, please do not hesitate to contact us directly if you would like to discuss your stay in further detail. Warm Regards, Ciara Murphy Assistant Front Office Manager
The staff was excellent. I thought the parking rates were a little high. Overall this was a nice hotel.
Thank you Terry for choosing Pinnacle Hotels and for posting your review. We are glad that you enjoyed your time with us. Thank you for your feedback regarding the parking, we consider our rates to be in line with parking rates in downtown Vancouver. We do offer some rates which are inclusive of parking, perhaps something to consider for the future. We hope to welcome you back again soon. Warmest regards, Deirdre
I thought it was a great location the room wasnt as nice as the picture made it put to be but it was still really nice and enjoyable.
Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back to Pinnacle Hotels in the future. Kind regards, Ashok Kumar
Location was great, staff was very friendly and helpful
Dear Beth, Thank you for choosing Pinnacle Hotels and for your review. We appreciate your positive feedback and we hope to welcome you back in the future. Warm Regards, Ciara Murphy Assistant Front Office Manager
Hot tub not working
Dear David, Thank you for choosing Pinnacle Hotels and for your review. We are sorry that you were disappointed that our hot tub is not operational. We hope you enjoyed your stay nonetheless. Warm Regards, Ciara Murphy Assistant Front Office Manager
The harbor view of our room was nice even some part of the view was blocked by a building on each side. The location is a perfect walking distance to the Waterfront train station and many places in Vancouver. There are many restaurants to choose from around the hotel.
Hello Rhodora, Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back to Pinnacle Hotels in the future.
internet is terribly slow. impossible to work. seemed to be a lot of flys coming out of the drains in the bathroom.
Dear Lindy, Thank you for choosing Pinnacle Hotels, and for your review of the hotel. Your valuable input will be shared with our team, and will help us to continue to improve and provide great service for our guests. We hope to have you back again in the near future. Warm Regards, Dipankar Divekar
Excellent location . We stayed in both rooms with full & partial harbour view . Both rooms were equally good . Walking distance for gas town , canada place & highway . Staff is very helpful . Delicious food . Parking pass can be obtained from hotel front desk . Recommended .
Dear Mandeep, Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back to Pinnacle Hotels in the future. Warm Regards, Pinnacle Management
Dear Lwin, Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back to Pinnacle Hotels in the future. Regards, Ashok Kumar