I was very pleased with our accommodations.
Excellent staff, comfortable room, convenient location.
Convenient location, clean, comfortable, great service.
Great location close to shops, restaurants and transportation to get all over town.
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Staff was very pleasant and the breakfast buffet was wonderful.
Good location and comfy beds (wish they were queen instead of double) but the property seems tired and most definitely not what I would consider “4 stars” - older / dated wallpaper and carpets. Waited over 15 mins to check in at 9:45pm after a long cross continent flight. Thankfully only needed to stay one night as I was underwhelmed.
Both hot and cold water faucets were hooked up to HOT water. Went down to front desk, waited for about 10 minutes, three people ahead of me, two had other room complaints. Had to get some bottled water to get by. Room 436 had a terrible view, when the front desk person told us they had some of the best views of town. We viewed a walking level of a patio with chairs, somewhere on the backside of the hotel. Interesting that the room was really hard to find, as it was way out of numerical order with the other room numbers on that floor. Finally found it at the end of the hall, around a corner, last one on the left. Dark room with low ceilings, certainly cramped, but we did sleep well. Wouldn't recommend, especially for the price we paid for the room.
Awesome location, friendly staff.
Overall, a great stay, but the Wi-Fi is terrible.
Absolutely love the staff and the location can’t be beat! Rooms are consistently very clean and comfy beds, and they are very pet friendly giving my dog beds and water bowls.
Our room was very worn out and not worth the price we paid
Great location, close to many attractions including Stanley Park, the West End, and the Waterfront. Great deal in renting electric bikes right in the hotel lobby!
Located in Downtown Vancouver, Pinnacle Hotel Harbourfront is within a 10-minute walk of popular sights such as Canada Place and Canada Place Cruise Ship Terminal. This 442-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
Guests can expect 37-inch LCD TVs with digital channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include sitting areas, refrigerators, and coffee makers.
Guests of Pinnacle Hotel Harbourfront have access to an indoor pool, a gym, and free WiFi in public areas. Self parking is available for CAD 37.76 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a business center.
I was very pleased with our accommodations.
Excellent staff, comfortable room, convenient location.
Dear Dianne,Thank you for choosing Pinnacle Hotels, and for your review of the hotel. We are glad that you found our staff helpful and liked our location. We look forward to welcoming you back to Pinnacle Hotels in the future.Best Regards,Jas K Assistant Front Office Manager
Convenient location, clean, comfortable, great service.
Dear Lanelle,Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed your stay at the hotel and that you found it nice and clean with a great location. It’s also great to hear that the staff were helpful and friendly .We hope to have you back again in the near future!Warm Regards, JP
Great location close to shops, restaurants and transportation to get all over town.
Dear Hemal,Thank you very much for your kind review. We appreciate you staying with us. I'm glad you were able to take advantage of the location. Hopefully we will see you again soon.Sincerely,Nick Burrows - Night Manager
Dear Galit,Thank you for staying with us and for taking the time to fill out a review. It looks like your stay was not up to your standards. We are always looking to improve so hopefully these issues will be resolved the next time you stay with us.Sincerely,Nick Burrows - Night Manager
Dear Jonetta,A perfect 5 stars! Thank you so much from all of us at the Pinnacle Harbourfront. We appreciate you staying with us. We are glad you had such a good time. Looking forward to seeing you again soon. Sincerely,Nick Burrows - Night Manager
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Dear Raul,We are grateful you chose the Pinnacle Harbourfront for your trip to Vancouver. We hope to welcome you back soon. Thank you very much for your generous review.Sincerely,Nick Burrows - Night Manager
Staff was very pleasant and the breakfast buffet was wonderful.
Dear Thomas,Thank you for the wonderful review of your recent stay at The Pinnacle Hotel Harbourfront. We are delighted to note you enjoyed all aspects of your stay. The team were very pleased to receive such lovely feedback.I hope we have the pleasure of your return visit in the future.Warm Regards,JP
Good location and comfy beds (wish they were queen instead of double) but the property seems tired and most definitely not what I would consider “4 stars” - older / dated wallpaper and carpets. Waited over 15 mins to check in at 9:45pm after a long cross continent flight. Thankfully only needed to stay one night as I was underwhelmed.
Dear Anthony,Thank you for staying with us, and for taking the time to fill out our survey. Your valuable input will be shared with our team, and will help us to continue to improve and provide great service for our guests. We hope to have you back again in the near future.Sincerely,Nick Burrows - Night Manager
Both hot and cold water faucets were hooked up to HOT water. Went down to front desk, waited for about 10 minutes, three people ahead of me, two had other room complaints. Had to get some bottled water to get by. Room 436 had a terrible view, when the front desk person told us they had some of the best views of town. We viewed a walking level of a patio with chairs, somewhere on the backside of the hotel. Interesting that the room was really hard to find, as it was way out of numerical order with the other room numbers on that floor. Finally found it at the end of the hall, around a corner, last one on the left. Dark room with low ceilings, certainly cramped, but we did sleep well. Wouldn't recommend, especially for the price we paid for the room.
Dear David ,Thank You for choosing Pinnacle Hotels and for your review of the hotel .We are disappointed to know that we failed to meet your expectations .Please accept our sincerest apologies and rest assured this is not level of service we pride ourselves on .Please do not hesitate to reach out to us to discuss further.Warm regards,Jas K Night Manager
Dear Donna,Thank you for staying and for leaving a review. I'm happy you were pleased with our accommodations. Hopefully you enjoyed the city to its fullest. See you next time.Sincerely,Nick Burrows - Night Manager