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Recent guest reviews

Very clean and a restaurant and bar on site.

Live the location and price for quality accommodations. Unfortunately the ciovid situation limited our ability to enjoy the beer garden.

Loved the hotel we wanted to stay another night but only had cash available and they refused to let us rent another night.

A place to sleep is all we were looking for. Booked a room with 2 beds for our installation crew. Upon arrival, they were told no rooms with 2 beds were available. Eventually staff provided a roll away bed. I understand that we booked this during the Covid Response period, but they should not promise amenities that were not available. We will likely not book at this location again, even under the circumstances.

Location. A quiet area. Breakfast very good . Near gas station, diner, and main roads of area.

Front desk girl was super nice and helpful. Room was cold upon arrival (ac was on in winter?) but was quickly corrected by changing to heat.

It was fine, ..........................................

I stayed here for 4 nights to do my clinicals at Faxton St. Luke's. Other than it is close to the hospital and relatively clean and quiet, for a Holiday Inn it is just ok. The night shift front desk agent was helpful with my inquiries.

The location of the hotel from Utica College is great! Overall, the room was nice. I did have a problem with a musty smell that seemed to diminish a little with the air conditioning turned up higher. Also, the sink was not draining properly. The staff was very friendly.

Warm and welcoming staff. The front desk staff was happy to accommodate my early arrival (8 am). The room was large with double beds. The bathroom was very clean with extra towels.

Friendly staff and clean rooms. Breakfast was self-serve and abundant. Convenient location off freeway. Good place if you're visiting folks in the area.

Staff was friendly and accommodating, hotel was centrally located.

I requested a non-smoking room but the one I got had obviously been smoked in. No change of rooms could be made because they were full. And because I'd booked through an online travel site I couldn't even get an adjustment on the cost of the room.

The room and location were fine - lots of amenities nearby including a 24-hr Walmart that helped out when I needed to by a VGA cable for a presentation the next day on a Sunday night at 8:30!! Very quiet, coffee in room but no mini-fridge to keep my Red Bull and water cold for the next day. However the morning staff was unhelpful when it came to asking my questions about HI points - had to look my info up myself on a busy morning before I left although in other hotels that had not been the case. Also had to wait about five minutes for someone to show up at the front desk at about 7:00 am! When I asked for more cream for the complementary coffee - the front desk staff person reluctantly went in search for it and I waited another three or four minutes for him to come out. Never mind service with a smile - he wasn't even polite. I've never had that problem with other Holiday Inns before however.

A well-priced hotel that has room service and a restaurant.

I stayed at this place every week for last two months. I had problem with Iron and board every week. Their business center doesn't work (PC & Printer). Means PC doesn't have MS Office or PDF. Last week I could not connect to wireless and after all arguments they change room, which was double bed from King executive. Still I could not connect because router is too far. Manager came to my room and he also could not connect. Manger said I will leave note for Management and they will take care and contact you, which never happen. Same night, I called Priority club, they could not help me because I didn't book through them.

Burrstone Rd New Hartford NY

Hotel highlights

  • Walking distance to Utica College
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

Within a short walk of Utica College, Burrstone Inn, Ascend Hotel Collection is within a mile (2 km) of Charles A Gaetano Stadium. This 100-room, 3-star hotel has free in-room WiFi along with free self parking and a fitness center.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

All of Burrstone Inn, Ascend Hotel Collection's 100 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free newspapers, safes, and phones are other standard amenities.


Property features

At Burrstone Inn, Ascend Hotel Collection, guests have access to a fitness center, free WiFi in public areas, and conference space. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Burrstone Inn, Ascend Hotel Collection

Everyone (6) Couples (4) Business (3) Family (12) Other (1)
5
Everyone

Very clean and a restaurant and bar on site.

By on May 18, 2021

Review comment responded on May 18, 2021

Thank you for the great review! We're so pleased you found the hotel to be clean and were able to utilize the bar and restaurant. Please come and see us again soon

4
Everyone

By on Mar 10, 2021

Review comment responded on Mar 24, 2021

Thank you for reviewing your stay with us!

5
Partner Couples Family

Live the location and price for quality accommodations. Unfortunately the ciovid situation limited our ability to enjoy the beer garden.

By , from Rochester New York on Aug 29, 2020

Review comment responded on Sep 1, 2020

Maryann, Thanks for the 5-star review! We're glad you had a good time at our property. We hope you'll be able to enjoy more of the Beer Garden the next time you visit!

4
Everyone

Loved the hotel we wanted to stay another night but only had cash available and they refused to let us rent another night.

By on Jul 19, 2020

Review comment responded on Jul 20, 2020

Thanks so much for the great review! We're so happy you loved our property and that you'd like to stay with us again. As you know, we do require a credit card for booking, but can't wait to see you again soon.

2
Business Business

A place to sleep is all we were looking for. Booked a room with 2 beds for our installation crew. Upon arrival, they were told no rooms with 2 beds were available. Eventually staff provided a roll away bed. I understand that we booked this during the Covid Response period, but they should not promise amenities that were not available. We will likely not book at this location again, even under the circumstances.

By , from Portland, ME on Apr 14, 2020

Review comment responded on Apr 30, 2020

I am sorry this happened during your stay, I would appreciate it if you reached out to me at the hotel so i could speak to you in person about your stay.

5
Family Family

Location. A quiet area. Breakfast very good . Near gas station, diner, and main roads of area.

By on Mar 27, 2020

Review comment responded on Mar 27, 2020

Thank you for the awesome review!

5
Everyone

By on Jan 11, 2020

Review comment responded on Jan 13, 2020

Thank you for your review!

4
Partner Couples Family

Front desk girl was super nice and helpful. Room was cold upon arrival (ac was on in winter?) but was quickly corrected by changing to heat.

By on Dec 1, 2019

Review comment responded on Dec 26, 2019

Thank you for the review!

5
Everyone

By on Oct 7, 2019

Review comment responded on Oct 8, 2019

Thank you for the perfect rating!

5
Everyone

By on Sep 9, 2019

Review comment responded on Sep 10, 2019

Thank you for the perfect rating!

Burrstone Inn, Ascend Hotel Collection

1777 Burrstone Rd, New Hartford, NY 13413
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