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Burrstone Inn, an Ascend Collection Hotel

3.0 star property

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Photo gallery for Burrstone Inn, an Ascend Collection Hotel

Dinner served
Meeting facility
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
1777 Burrstone Rd, Utica, NY, 13413
  • Place, Utica College
    ‪8 min walk‬
  • Place, Charles A Gaetano Stadium
    ‪18 min walk‬
  • Place, Stanley Theater
    ‪9 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(54 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(25 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(32 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Utica

Within a short walk of Utica College, Burrstone Inn, an Ascend Collection Hotel is within a mile (2 km) of Charles A Gaetano Stadium. This 100-room, 3-star hotel has free in-room WiFi along with free self parking and a gym.

What's nearby

  • Utica College - 8 min walk - 0.5 miles
  • Charles A Gaetano Stadium - 18 min walk - 1.0 mile
  • Saranac Brewery - 8 min drive - 3.4 miles
  • Stanley Theater - 9 min drive - 3.6 miles
  • Turning Stone Casino - 27 min drive - 23.2 miles

Getting around

  • Utica Station - 14 min drive
  • Hancock Intl. Airport (SYR) - 61 min drive

Restaurants

  • ‪7 Brew Coffee - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Dunkin' - ‬10 min walk
  • ‪Castlewood Cafe - ‬4 min drive

About this property

Burrstone Inn, an Ascend Collection Hotel

At Burrstone Inn, an Ascend Collection Hotel, guests have access to a gym, free WiFi in public areas, and meeting rooms. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beer Garden

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3,792 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Holiday Inn Utica

Holiday Inn Utica Hotel

Holiday Inn Utica Hotel New Hartford

Holiday Inn Utica New Hartford

Utica Holiday Inn

New Hartford Holiday Inn

Holiday Inn New Hartford Hotel New Hartford

Holiday Inn Utica

Burrstone Inn, Ascend Hotel Collection Hotel

Burrstone Inn, Ascend Hotel Collection New Hartford

Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Frequently asked questions

Is free cancellation available at Burrstone Inn, an Ascend Collection Hotel?

Burrstone Inn, an Ascend Collection Hotel offers free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Burrstone Inn, an Ascend Collection Hotel?

As of May 11, 2026, prices found for a 1-night stay for 2 adults at Burrstone Inn, an Ascend Collection Hotel on May 25, 2026 start from $148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Burrstone Inn, an Ascend Collection Hotel?

Based on positive ratings, guests enjoy the hotel's location in Utica, which is close to Saranac Brewery, Utica Zoo, and Stanley Theater. You'll also find Utica Memorial Auditorium and Sangertown Square within a short drive.

Will I be able to park at Burrstone Inn, an Ascend Collection Hotel?

Yes, uncovered self parking is offered for free at the hotel. An electric car charging station, free RV/bus/truck parking, and wheelchair-accessible van parking are also available.

Does Burrstone Inn, an Ascend Collection Hotel feature a casino?

No, Burrstone Inn, an Ascend Collection Hotel doesn't have a casino.

Will I find an indoor pool at Burrstone Inn, an Ascend Collection Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 9:00 AM and 9:00 PM and the seasonal pool is normally open from May until September.

What do couples enjoy most about Burrstone Inn, an Ascend Collection Hotel?

Couples staying at this hotel will appreciate amenities like premium bedding as well as a restaurant and a bar/lounge.

Are there hot tubs at Burrstone Inn, an Ascend Collection Hotel?

No, this hotel doesn't have a spa tub.

Does Burrstone Inn, an Ascend Collection Hotel have a restaurant with a breakfast menu?

Yes, Burrstone Inn, an Ascend Collection Hotel serves free buffet breakfast at Beer Garden on weekday mornings.

Will Burrstone Inn, an Ascend Collection Hotel allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Burrstone Inn, an Ascend Collection Hotel for a fee of USD 35 per pet, per night.

Are there connecting rooms at Burrstone Inn, an Ascend Collection Hotel?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Burrstone Inn, an Ascend Collection Hotel?

The closest major airport to Burrstone Inn, an Ascend Collection Hotel is Rome, NY (RME-Griffiss Intl.), which is 17.5 mi away (24 minutes by car).

Can I book a room with a balcony at Burrstone Inn, an Ascend Collection Hotel?

No, there aren't any guestrooms with balconies at Burrstone Inn, an Ascend Collection Hotel.

Burrstone Inn, an Ascend Collection Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 518 out of 1003 reviews
Rating 8 - Good. 293 out of 1003 reviews
Rating 6 - Okay. 95 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 44 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Collin

Stayed 2 nights in Mar 2026

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Helpful staff. Good restaurant
Stayed 1 night in Feb 2026

10/10 Excellent

Lauworna

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful and nice. Hotel was nice and clean. It was a very cold weekend and we did not have to worry about heat. The room was very nice and toasty. The breakfast was very good. We also enjoyed karaoke night.
Stayed 2 nights in Jan 2026

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Staff was very friendly.
Stayed 1 night in Jan 2026

4/10 Poor

Meridith

Stayed 1 night in Jan 2026

4/10 Poor

Meridith

Traveled with family
Liked: Cleanliness
I really did want to like this hotel. I had very high hopes. Unfortunately, from the moment we checked in, we were provided a key card to a room that had not been cleaned since the guest prior to our arrival. The bed was unmade, and there was trash on the floor. There was a half empty Starbucks cup on the counter. We immediately left and returned to the front desk to get our new room. The new room was better, but then just as we were about to go to sleep at least four times that night a fire alarm went off we were told there was no need to worry because the pipe had burst. Well unfortunately, this continued to go on, even into the next day. Then we had to deal with the smell of marijuana coming out of one of the rooms down the hall. It was disgusting We had signed up for a second night to stay over and once again the next morning, the fire alarm went off again. By then we just had enough and we left. We didn’t even stay over the second night at all. We left at 3:30pm in the afternoon. It was awful. I wish I could get my money and my time back.
Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Stayed 1 night in Jan 2026

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service
Staff were very friendly. Room was nice.
Stayed 1 night in Jan 2026

10/10 Excellent

Craig

Stayed 2 nights in Jan 2026

10/10 Excellent

Phina

Stayed 1 night in Jan 2026

10/10 Excellent

Emilio

Stayed 1 night in Jan 2026

10/10 Excellent

Dwayne

Stayed 2 nights in Dec 2025

8/10 Good

Lindsey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a nice stay. The room was large and clean, the bed was comfortable, and the bathroom was in great shape. The staff workers that we interacted with were warm and helpful. My only complaint is that when we checked in and when we checked out, there was no one at the front desk. At check-in, we had to wait a bit, and there was no way to call for someone to come.
Stayed 1 night in Dec 2025

10/10 Excellent

Brent

Stayed 2 nights in Dec 2025

10/10 Excellent

Dwayne

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Dec 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly, clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Dwayne

Liked: Cleanliness, amenities, property conditions & facilities
The room great and the staff was excellent!
Stayed 3 nights in Dec 2025

8/10 Good

MARICHU

Traveled with family
Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Dec 2025

8/10 Good

Shiela, Liverpool

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Everything’s ok and people are very helpful
Stayed 1 night in Dec 2025

10/10 Excellent

jihaad

Stayed 1 night in Dec 2025

2/10 Terrible

Hammad

Business traveler
Disliked: Cleanliness, staff & service, amenities
I booked this hotel the morning of my trip from Brooklyn to Utica for work. A blizzard warning came up unexpectedly, and for safety, I had to leave Utica immediately without checking in. I called Hotels.com and the hotel to request a refund or at least a credit for a future stay since I’ll be traveling to Utica often. The manager’s response was shocking: “You should have checked the weather.” No empathy, no flexibility—just rudeness. This attitude shows they value $150 over guest safety and long-term loyalty. If you care about being treated with respect and understanding, do not stay here. There are plenty of hotels that prioritize their guests’ well-being—this is not one of them.
Stayed 1 night in Dec 2025

10/10 Excellent

Crisa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean and Quiet
Stayed 3 nights in Nov 2025

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities
Excellent stay..staff overly friendly, rooms very clean breakfast nice
Stayed 4 nights in Nov 2025

10/10 Excellent

Aneury

Stayed 1 night in Nov 2025

2/10 Terrible

Linda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I agree with the review given on our last day at 3am. The experience was not well received. The kids hockey families were there creating havoc with kids unsupervised running and playing in the hall with nets and hockey sticks. The gym room was full of unsupervised kids. Parents in the bar with beer buckets with their own agenda while kids again on the pool table with hockey sticks. View your video footage from the the time we were there. Security was lacking staff was minimal and overwhelmed with the chaos going on. In their defense, they were great with what they had to deal with. Would not recommend staying again for us or anyone. Obviously management was in it for the money 💰.
Stayed 3 nights in Nov 2025

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