Toronto Islands Vacation Packages

I was checked in by Victoria on April 17. Victoria was acting like I was a guest at her own house and should obey her rules. When later I asked her to provide me the flattest pillow they have, she started arguing with me saying that I already have fluffy pillows in my room and never followed up on my request, so I had a bad night sleeping on the uncomfortable pillows. Next day, another front desk employee quickly followed up on my request and I had 2 more nights of a pleasant sleep on the flat pillow. So, I think Victoria needs to be re-trained on how to deal with the customers and, possibly, learn from other fellow employees. For me, pillows are the most important part of my stay as I am very sensitive to how high they are.

Very unique, warm and cozy décor. Very pleasant and accommodating staff. Enjoyed ourselves immensely even though it was for business.

Everything about this hotel was excellent. Recently renovated rooms with exceptional amenities from superior lighting to incredibly comfortable bedding. Staff was incredible and the location is probably the best in teh city for a visitor who does not need to be in the financial district.