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Hotel New Otani Tokyo The Main

4.5 star property
Hotel with 20 restaurants, near Tokyo Imperial Palace
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Photo gallery for Hotel New Otani Tokyo The Main

Exterior
Dining
Daily buffet breakfast for a fee
1 bedroom, down comforters, in-room safe, individually furnished
Seasonal outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Housekeeping

Explore the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578
  • Nippon Budokan
    ‪3 min drive‬
  • Tokyo Imperial Palace
    ‪3 min drive‬
  • Tokyo Tower
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪17 min drive‬
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Room options

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • Sleeps 5
  • 2 Large Twin Beds

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin, Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room, Smoking

  • 484 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(13 reviews)
  • 279 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 388 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 387 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • Sleeps 4
  • 1 King Bed

View all photos for The Main Quality Double Non-smoking

The Main Quality Double Non-smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Quality Double Non-smoking

8.6 out of 10
Excellent
(17 reviews)
  • 280 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Standard Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(11 reviews)
  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 387 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

  • 818 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down comforters, in-room safe, individually furnished

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 285 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Deluxe Triple Room, Non Smoking

The Main Deluxe Triple Room, Non Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(9 reviews)
  • 484 sq ft
  • City view
  • Sleeps 5
  • 2 Twin Beds

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Deluxe King, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe King, Non Smoking

8.6 out of 10
Excellent
(7 reviews)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard King, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • 387 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Living area | 32-inch flat-screen TV with digital channels, TV

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 764 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • Sleeps 5
  • 1 King Bed

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About the neighborhood

Tokyo

Located in Chiyoda within a mile (2 km) of Tokyo Imperial Palace, Hotel New Otani Tokyo The Main is within 2 miles (3 km) of other popular sights such as Tokyo Midtown. This 554-room hotel welcomes guests with conveniences like 20 restaurants, 4 bars/lounges, and free self parking.

What's nearby

  • Tokyo Midtown - 2 min drive - 1.1 miles
  • Nippon Budokan - 3 min drive - 1.7 miles
  • Tokyo Imperial Palace - 3 min drive - 1.7 miles
  • Tokyo Dome - 3 min drive - 2.8 miles
  • Tokyo Tower - 3 min drive - 2.0 miles

Getting around

  • Yotsuya Station - 12 min walk
  • Fukuma Station - 12 min walk
  • Narita Intl. Airport (NRT) - 77 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬11 min walk
  • ‪SATSUKI - ‬4 min walk
  • ‪維新號赤坂店 - ‬11 min walk
  • ‪ガンシップ - ‬4 min walk
  • ‪VIEW & DINING THE Sky - ‬4 min walk

About this property

Hotel New Otani Tokyo The Main

Hotel with 20 restaurants, near Tokyo Imperial Palace
Hotel New Otani Tokyo The Main features free WiFi in public areas, meeting rooms, and conference space. You can take advantage of free parking, along with an airport shuttle during limited hours for JPY 3600 per person one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.
Guests can expect free wired internet and 32-inch flat-screen TVs with digital channels. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, free newspapers, and safes are other standard amenities.
Recreational amenities at the hotel include a seasonal outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

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Hotel New Otani Tokyo Garden Tower

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities or services will be unavailable from August 4 2025 to August 5 2025 (dates subject to change):
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 20
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July 11 to September 07.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Are free cancellation options available at Hotel New Otani Tokyo The Main?

Hotel New Otani Tokyo The Main provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What's there to do around Hotel New Otani Tokyo The Main?

This hotel is situated in Chiyoda, just steps from Hotel New Otani Tokyo. You'll also find Tokyo Imperial Palace and Nippon Budokan within a short drive.

Will I be able to park at Hotel New Otani Tokyo The Main?

Yes, self parking is offered for free at the hotel.

Is there a spa at Hotel New Otani Tokyo The Main?

THE GOLDEN SPA NEW OTANI is the hotel's spa and services include facials and body treatments. Note that spa services and facilities will be unavailable from August 4 2025 until August 5 2025 (subject to change).

Does Hotel New Otani Tokyo The Main have a casino on the premises?

No, Hotel New Otani Tokyo The Main doesn't have a casino.

Is there an indoor pool at Hotel New Otani Tokyo The Main?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from July 11 until September 07.

Is Hotel New Otani Tokyo The Main good for couples?

There are plenty of amenities for couples at this hotel, including 4 bars, 20 restaurants, and a Japanese garden.

Are there hot tubs at Hotel New Otani Tokyo The Main?

No, this hotel doesn't have a spa tub.

Does Hotel New Otani Tokyo The Main feature a restaurant that includes a breakfast menu?

Yes, Hotel New Otani Tokyo The Main has 20 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hotel New Otani Tokyo The Main allow pets to stay free of charge?

No, pets aren't allowed at Hotel New Otani Tokyo The Main.

Does Hotel New Otani Tokyo The Main have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel New Otani Tokyo The Main?

The closest major airport to Hotel New Otani Tokyo The Main is Haneda Airport (HND), which is 13.6 mi away (43 minutes by car).

Are there rooms with balconies that I can book at Hotel New Otani Tokyo The Main?

No, there aren't any guestrooms with balconies at Hotel New Otani Tokyo The Main.

Does Hotel New Otani Tokyo The Main have a wedding venue on site?

Take advantage of the wedding venue at Hotel New Otani Tokyo The Main if you plan to say "I do" during your trip.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 755 out of 1013 reviews
Rating 8 - Good. 159 out of 1013 reviews
Rating 6 - Okay. 47 out of 1013 reviews
Rating 4 - Poor. 27 out of 1013 reviews
Rating 2 - Terrible. 25 out of 1013 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I was pleasantly surprised by the Is hotel. From check in to check out everything was fantastic. The room was amazing. The only thing I would change is it would have been nice to have a smart tv to stream.

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private garden is a jewel
Stayed 5 nights in Mar 2025

10/10 Excellent

Siraj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent restaurants and facilities, lovely room.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kit Ming

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 6 nights in Dec 2024

10/10 Excellent

Kazuko

Long time customer! Always excellent service/ quality of staff/ comfortable environments/
Stayed 6 nights in Mar 2025

10/10 Excellent

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Main hotel. Beautiful decor and view of spectacular gardens. Room was very spacious. Didn’t like bathroom. Needed updating and granite floor was slippery when wet and dangerous, as was the 2” step into bathroom. I slipped and tripped many times. Bed was very firm and pillows small. Not comfortable for me. I would stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Senay

Liked: Cleanliness, property conditions & facilities, room comfort

The place to stay in during Cherry Blossom season

Excellent location. Lovely gardens. Spacious room. Many restaurants. Very crowded probably because of the Sakura.
The Japanese garden waterfall
Stayed 4 nights in Mar 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is impeccable, the hotel has everything you would need and the garden is fantastic.
Stayed 3 nights in Mar 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at New Otani. Large comfortable rooms with many gifts for guests. Beautiful garden to visit that was the highlight for us, its a calm space in the middle of Tokyo! Many dining options and shops. Recommend fully
Stayed 2 nights in Mar 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden area.
Stayed 1 night in Mar 2025

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Lesley

Traveled with family
Liked: Cleanliness
The Japanese garden was lovely but so disappointed with the breakfast especially when it’s so expensive!
Stayed 4 nights in Mar 2025

10/10 Excellent

Kevin

Stayed 4 nights in Mar 2025

4/10 Poor

Debbie

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The breakfast restaurant has a beautiful view of the gardens however the breakfast buffet was very much below average. There was many dishes that were empty even after asking about them. We had a drink in the bar with a view which was excellent. We ordered some food which we returned as it was not what was on the menu. Undercooked and undesirable. Overall hotel Otani is conveniently located to the metro, it is clean but extremely over rated.
Stayed 4 nights in Mar 2025

6/10 Okay

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom super oudated and older room, location not ideal, probably wouldnt book again for the price i paid.
Stayed 3 nights in Mar 2025

6/10 Okay

francis

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Understanding of English poor. No excuse for long lines to enter breakfast buffet. Workout room inadequate for huge hotel
Stayed 2 nights in Mar 2025

4/10 Poor

Carol

Stayed 1 night in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Wai Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Quynh

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in great condition, the service was also great. I wishes the hotel is closer to the shopping area.
Stayed 3 nights in Mar 2025

10/10 Excellent

Parinaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cynthia

Liked: Amenities
Solo traveler from Toronto and Hotel New Otani The New exceeded my expectations. This hotel is located in a quieter area but is a hop, skip and a jump to anywhere you want to go. Absolutely loved my stay and miss it already. Beautifully renovated room and the attention to detail was evident. Attached to sister hotel Garden Tower where the breakfast buffet was outstanding. They even forwarded my luggage to Kyoto so I didn’t have to worry about it on the Shinkansen. Honestly, staying at this hotel gave me VIP feels.
Stayed 4 nights in Mar 2025

6/10 Okay

SEUNGYUP

Business traveler
Stayed 6 nights in Mar 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very professional and courteous. The property was extremely beautiful.
Stayed 1 night in Mar 2025

2/10 Terrible

Lauren

Disliked: Staff & service, property conditions & facilities
This property felt like an outdated mall. Service was very uneven. Some staff went out of their way while others, including the concierge were extremely unhelpful. I felt like I was “a number” amongst throngs of tourists. I think this hotel might be better for large groups, who are looking for good rates.
Stayed 3 nights in Mar 2025