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Hotel Gracery Ginza

3.5 out of 5.0

Recent guest reviews

My family of 3 just checked in to Hotel Gracery Ginza today (28 May 2018) after a long day of travel. The room is small and while the bedroom portion looks refurbished and modernised, the bathroom is drab and doesn’t feel as clean. Still, we were positive about the hotel because of its good location. However, after unpacking, I took a shower and after 10min, the bathroom floor was totally flooded with a large pool of water collecting around the drainage area outside the bathtub. The water was all around the toilet and the bathroom mat was totally soaked. We immediately called Reception and the employee who answered did not really understand what we were trying to say. She sent someone up and the man who came used a towel to soak up the water and checked the drain. We couldn’t tell what he did exactly, and after about 5min, he claimed the bathroom was ok. There was no apology given at all, and no offer to change our room. We asked for a room change because our booking was for 4 nights and this was only our first night. Also, my two other family members had not showered yet and we didn’t want a repeat of the incident. The man who checked our room said ok and asked us to call Reception, which I found odd because he could have informed them himself. But we agreed and I made the call, spent a few frustrating minutes repeating the issue and explaining that we needed a room change. Finally, two other employees came to our room and asked what the issue was again. They kept stating the bathroom had been cleaned. However, the man who checked the bathroom did not thoroughly clean it and only soaked up the drainage water with a towel. It was not mopped and there was no proper clean-up. The two employees who were now in our room said there was no triple room available for tonight and they could only change our room the next day, at 2pm. This will be a huge inconvenience as it means we can’t relax and stay out for the entire day. Worse, we now have to repack all over again. More than the inconvenience, it is the attitude of the staff that is really disappointing. There was zero service recovery - no offer of an upgrade, or a refund for tonight. This is the last leg of our Japan trip and we’ve experienced excellent service (and pristine toilets) everywhere else. So this is really a stark contrast and I would not choose to book this hotel again. I have previously stayed in Ginza and there are better hotels elsewhere.

We booked two double rooms but prior to going there I read about reviews by others how small the room was that we requested to be upgraded upon arrival. Fortunately and unfortunately they could only upgrade for us one of the rooms. The upgraded room felt much more spacious than their normal room and it comes with a small sofa. We managed to re layout the room pushing two beds together so that we could sleep my husband and I and my 6 yr old daughter. The room is bright and cheery. Generally the toilet is quite small, typical of the hotels I stayed in Japan (3 stars). The rooms look and feel new. We did not spend much time in the room so there is nothing much to comment. We did not take breakfast there as there were a lot of choices in Ginza.

The location is very good! It takes you few minutes Walk from exit A3 of Ginza station to hotel. It’s next to Ginza 6 that you can shop & eat. There are lots of shops & eateries in Ginza. Moreover the metro station is very close to take you everywhere! The size of room is standard Japanese hotel room size that’s small. But I can still open 2 suitcases that’s already enough.

This hotel was perfectly nice. There was nothing wrong with it, but also nothing that particularly stood out. It was always clean, the room was attractively decorated, and the bed was comfortable. It was a very small room, but that is to be expected. I only write this review to give a heads up to anyone planning to arrive from airport on the metro. This hotel was very difficult to find the first time. Once you have found it, it then seems quite obvious how to find it (and plus, the location is perfect!), however it is quite hard to find walking from the train station. The map on the website doesn't quite seem to match with what you see upon exiting the station. The streets all seem to go in different angly directions than they look on the map. I even stopped for directions several times and nobody had heard of the hotel or could figure out the map. I had the address in Japanese, which I thought would help, but didn't seem to at all...) After quite a long, cold walk in the dark pulling my suitcase, I finally found the hotel, but on reflection, I would have preferred to just splurge for a cab (although probably from a train station ,rather than the airport). If you have an awesome sense of direction, go for it! If not, maybe have a Plan B in mind! (But also be reassured that once you have the lay of the land--walking is super easy and the hotel is convenient to quite a few stations).

Stayed here one night coming from Osaka going to Narita Airport, we wanted to see Tsukiji Fish Market and Ginza's high dollar stores . The room was typical Japanese I had no complaint here except the taxi service was less then 1000 yen going to and 1200 going back to train station

I found the location of Hotel Gracery Ginza very convenient. Within a 10 minute walking radius you can get to anything you want from fashion stores, to drug stores and restaurants. Room is a little small but very clean and neat, all basic amenities you need is available.

The hotel reception is located on the 3rd floor of a building just off the Ginza. The reception is very small and the staff speaks no language except for Japanese! The room, which I upgraded is sufficient but with no flair or imagination - quite basic. The bathroom is rather small but sufficient with no extras. The staff is not very helpful maybe because all is lost in translation!

This was a lovely hotel to stay at in Ginza. Room was modern and quite spacious for Tokyo standards. We got two double beds which accommodated well for me my husband and my three year old - who ended up sleeping on the mini sofa provided. Bathroom was clean, and had good amount of space. Starbucks and Lawson’s were just a 2 minute walk away. Close train stations. And also uniqlo! And some good restaurants around too. Wouldn’t necessarily go back to Ginza to to stay again, as we do prefer the liveness of Shinjuku, but it was nice to come back to a nicer, quieter, more mellow area at the end of a big day, with a more mature demographic.

Good location beside Ginza 6 and shopping street. Room is small but acceptable. Comfortable room with bath tub in toilet. Service was not bad - English was not perfect, couldn't really understand me completely but courteous. There's also a mandarin speaking staff if needed.

For my opinion this is one of the best hotel I have ever been. Very clean, a lot of useful things, 5 minutes to all important places in Ginza, 10 minutes to fish market. 10 minutes from Tokyo station. Breakfast 5*) Strongly recommended. And all the best to the staff of this wonderful place. Великолепный отель. Завтраки на уровне серьёзного ресторана. Номера маленькие, но почему-то очень удобные.

7-10-1 Ginza, Chuo-ku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Kabuki-za Theatre and Tsukiji Fish Market
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Business center

Located in Ginza, Hotel Gracery Ginza is next to popular attractions like Ginza Graphic Gallery and Yamaha Hall. This 270-room, 3.5-star hotel has in-room conveniences like sofa beds, refrigerators, and coffee makers. Centrally located in Tokyo, the hotel is also a short walk from Shiseido Gallery and Mitsukoshi.


Dining

Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM. The onsite restaurant is perfect for a quick bite to eat.


Rooms

All of Hotel Gracery Ginza's 270 rooms are recently renovated and have an array of amenities, including sofa beds, refrigerators, and coffee makers. LCD TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free newspapers, free bottled water, and phones are also standard.


Property features

Guests of Hotel Gracery Ginza enjoy free WiFi in public areas, a business center, and a hair salon. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Standard Single Room, Non Smoking

TwinXL 1 | Sleeps 2

Double Room, Non Smoking

Full 1 | Sleeps 2

Twin Room, Non Smoking

Twin 2 | Sleeps 4

Semi Double Room, Non Smoking

TwinXL 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 518 reviews