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Hotel New Otani Tokyo The Main

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Restaurant
The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking | Down comforters, in-room safe, individually furnished, desk
The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | Down comforters, in-room safe, individually furnished, desk
A table with breakfast items including toast, croissant, salad, and a cup of coffee, overlooking a waterfall.
A modern building with a glass facade, surrounded by lush greenery and a calm water body.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Air conditioning
  • Gym

Explore the area

View in a map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578
  • Place, Hotel New Otani Tokyo
    ‪1 min walk‬
  • Place, Tokyo Imperial Palace
    ‪16 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪39 min drive‬

Room options

View all photos for Standard King Non Smoking

A modern hotel room with a large bed, a chair, a desk, and a city view.

Standard King Non Smoking

  • Sleeps 2
  • Free wired internet

View all photos for Standard Twin Non-Smoking

A hotel room with two beds, a TV, a desk, and a large window with a city view.

Standard Twin Non-Smoking

  • Sleeps 2
  • Free wired internet

View all photos for Standard Double Room - Non-Smoking

A hotel room with a large bed, two bedside tables, a chair, a TV, and a large window with a city view.

Standard Double Room - Non-Smoking

  • Sleeps 2
  • Free wired internet

View all photos for The Main Deluxe King, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe King, Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 484 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard King, Non Smoking

A hotel room with a large bed, a TV, a desk, and a view of a cityscape at night.

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • 387 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 388 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Quality Double Non-smoking

The Main Quality Double Non-smoking | Down comforters, in-room safe, individually furnished, desk

The Main Quality Double Non-smoking

8.8 out of 10
Excellent
(32 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

A hotel room with a large bed, a desk with a chair, a small table, and a window with curtains.

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • City view
  • 285 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free wired internet

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

  • Garden view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Triple Room, Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(11 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

A modern hotel room with a large bed, a desk, and a balcony with a view.

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(23 reviews)
  • Garden view
  • 279 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free wired internet

View all photos for The Main Standard Twin, Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

A hotel room with a large bed, a desk, and a view of the city.

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 387 sq ft
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

A modern hotel room with a large bed, a seating area, and a view of the cityscape.

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

A modern hotel room with a large bed, a sofa, a small table, and a view of the city.

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free wired internet

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 764 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

A hotel room with a large bed, a TV, a desk, and a view of a cityscape at night.

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds
  • Free wired internet

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free wired internet

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

Down comforters, in-room safe, individually furnished, desk

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down comforters, in-room safe, individually furnished, desk

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

Down comforters, in-room safe, individually furnished, desk

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

A hotel room with a large bed, a TV, a desk, and a view of a cityscape at night.

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

Down comforters, in-room safe, individually furnished, desk

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for The Main Standard Triple, Non Smoking

The Main Standard Triple, Non Smoking | Down comforters, in-room safe, individually furnished, desk

The Main Standard Triple, Non Smoking

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

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  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk
9.4 out of 10, Exceptional, 984 reviews
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Jul 20 - Jul 21
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About the neighborhood

Tokyo

Located in Chiyoda, Hotel New Otani Tokyo The Main is adjacent to Hotel New Otani Tokyo and within a mile (2 km) of other popular sights like Tokyo Imperial Palace. This 4.5-star hotel has 554 rooms and welcomes guests with 20 restaurants, free self parking, and a gym.

What's nearby

  • Hotel New Otani Tokyo - 1 min walk - 0.0 miles
  • Akasaka Palace - 9 min walk - 0.5 miles
  • Tokyo Imperial Palace - 16 min walk - 0.9 miles
  • Tokyo Midtown - 3 min drive - 0.9 miles
  • Shinjuku Gyoen National Garden - 4 min drive - 1.7 miles

Getting around

  • Yotsuya Station - 9 min walk
  • Fukuma Station - 9 min walk
  • Narita Intl. Airport (NRT) - 78 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬8 min walk
  • ‪All-Day Dining OASIS GARDEN - ‬9 min walk
  • ‪GARB CENTRAL - ‬9 min walk
  • SATSUKI
  • ‪View & Dining The Sky - ‬1 min walk

About this property

Hotel New Otani Tokyo The Main

Hotel New Otani Tokyo The Main features a gym, free WiFi in public areas, and meeting rooms. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include conference space, a business center, and a seasonal outdoor pool.
Guests can expect free wired internet and 32-inch flat-screen TVs with digital channels. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, free newspapers, and safes are other standard amenities.
Recreational amenities at the hotel include a health club and a seasonal outdoor pool.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,025 to 9,775 for adults and JPY 4,025 to 5,750 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Health club
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from January 11 2027 to January 11 2027 (dates subject to change).
The following facilities or services will be unavailable from August 3 2026 to August 5 2026 (dates subject to change):
  • Fitness facilities
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 3 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 4025 to 9775 for adults, and JPY 4025 to 5750 for children
  • Facilities fee: JPY 6600 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July 10 to September 23.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Are free cancellation options available at Hotel New Otani Tokyo The Main?

Hotel New Otani Tokyo The Main provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel New Otani Tokyo The Main?

As of Jul 13, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo The Main on Aug 2, 2026 start from $311, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel New Otani Tokyo The Main?

This hotel is situated in Chiyoda within a short 18-minute walk of Tokyo Imperial Palace and also 1 minutes on foot from Hotel New Otani Tokyo. You'll also find Tokyo Tower and Tokyo Dome within a short drive.

Is parking available on site at Hotel New Otani Tokyo The Main?

Yes, self parking is offered for free at the hotel.

Is there a spa at Hotel New Otani Tokyo The Main?

Spa services at the hotel include facials and body treatments. Note that spa services and facilities will be unavailable from August 3 2026 until August 5 2026 (subject to change).

Are there luxury amenities available at Hotel New Otani Tokyo The Main?

Yes, guests can indulge in luxuries such as a seasonal outdoor pool, 20 restaurants, and spa services at this hotel.

Does Hotel New Otani Tokyo The Main have a casino on the premises?

No, Hotel New Otani Tokyo The Main doesn't have a casino.

Is there an indoor pool at Hotel New Otani Tokyo The Main?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from July 10 until September 23.

What amenities will couples enjoy at Hotel New Otani Tokyo The Main?

There are plenty of amenities for couples at this hotel, including 20 restaurants, 4 bars/lounges, and a Japanese garden.

Does Hotel New Otani Tokyo The Main have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel New Otani Tokyo The Main feature a restaurant that includes a breakfast menu?

Yes, Hotel New Otani Tokyo The Main has 20 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Hotel New Otani Tokyo The Main allow pets to stay free of charge?

No, pets aren't allowed at Hotel New Otani Tokyo The Main.

Does Hotel New Otani Tokyo The Main have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel New Otani Tokyo The Main?

The closest major airport to Hotel New Otani Tokyo The Main is Haneda Airport (HND), which is 15.2 mi away (43 minutes by car).

Are there rooms with balconies that I can book at Hotel New Otani Tokyo The Main?

No, you won't find guestrooms with balconies at Hotel New Otani Tokyo The Main.

Does Hotel New Otani Tokyo The Main have a wedding venue on site?

Take advantage of the wedding venue at Hotel New Otani Tokyo The Main if you plan to say "I do" during your trip.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 979 out of 1270 reviews
Rating 8 - Good. 185 out of 1270 reviews
Rating 6 - Okay. 58 out of 1270 reviews
Rating 4 - Poor. 24 out of 1270 reviews
Rating 2 - Terrible. 24 out of 1270 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Khedroob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a clean and friendly hotel with great breakfast.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Hsuante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, food options are great
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and comfortable hotel with a beautiful garden.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Parag

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms and good location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room, great staff, very beautiful garden. Not cheap though, and not immediately obvious where to go nearby to dine at more affordable rates (South seemed best).
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, amenities
My second stay in the hotel and I absolutely love it
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Nasim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was excellent and first class. I would stay here again and again. Very clean, excellent customer service, and ultimate comfort.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

ravichandran

Quite luxurious
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we didn’t have breakfast included, but I would recommend it. The room was very comfortable in the hotel is absolutely beautiful. We enjoyed that Japanese garden. Lots of places to eat in the hotel.
view of garden from garden rsstaurant
view from view in main tower
woman getting a photo shoot in the garden
garden
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Kim

Liked: Cleanliness, staff & service, amenities
Hotel is decent but unfortunately a bit outdated.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the breakfast could
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel. We felt pampered and very comfortable. We also had a wonderful lunch at a restaurant in the garden!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

CELIAR

Liked: Cleanliness
Staff very Courtesies, nice rooms, nice baths, very well located
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the toiletries and linen were so good, and the service was outstanding. Definitely will be coming back, we had a wonderful stay.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities
Spotless rooms, very courteous staff
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Pei Shan

Liked: Cleanliness, staff & service, amenities
Clean room, staff are nice
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Bo Anders

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Parag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay in the New Otani. The room was spacious and had all the amenities that I needed in the room. The hotel is so large and the fact that there a shops and restaurants within the complex made it helpful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean.Nice restaurants.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities
The staff was excellent. We loved the location. The buffet breakfast was not great but everything else was.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, amenities
wonderful, helpful staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was power excellent
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Janelle Freiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is MASSIVE. It has 42 restaurants. The garden is exquisite. Makes sure the things you are doing are in this area. Metro is super close and brings you anywhere you need to go.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

amogh

Liked: Cleanliness, staff & service, property conditions & facilities
Traditional high quality service hotel set in beautifully maintained grounds. Although there is a pool, gym, spa - it costs extra.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Niels Peter

Liked: Cleanliness, staff & service, amenities
Nice hotel - good size room
Stayed 3 nights in Dec 2025

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