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Hotel New Otani Tokyo The Main

4.5 star property
Luxury hotel with 20 restaurants and bars

Choose dates to view prices

Photo gallery for Hotel New Otani Tokyo The Main

Exterior
Property preview
The Main Deluxe Twin Room, Smoking | 1 bedroom, down comforters, in-room safe, individually furnished
Daily buffet breakfast for a fee
Dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa

Explore the area

View in a map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo The Main, Tokyo, 102-8578
  • Place, Tokyo Midtown
    ‪2 min drive‬
  • Place, Tokyo Imperial Palace
    ‪3 min drive‬
  • Place, Tokyo Tower
    ‪3 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for The Main Deluxe King, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe King, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Standard King, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard King, Non Smoking

9.2 out of 10
Wonderful
(16 reviews)
  • 387 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Quality Double Non-smoking

The Main Quality Double Non-smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Quality Double Non-smoking

8.2 out of 10
Very good
(18 reviews)
  • 280 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down comforters, in-room safe, individually furnished

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 285 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Deluxe Triple Room, Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Triple Room, Non Smoking

10.0 out of 10
Exceptional
(10 reviews)
  • 484 sq ft
  • City view
  • Sleeps 5
  • 2 Twin Beds

View all photos for The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

9.8 out of 10
Exceptional
(15 reviews)
  • 279 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for The Main Standard Twin, Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin, Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 388 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • 387 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 387 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

View from room

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for The Main Deluxe Twin Room, Smoking

The Main Deluxe Twin Room, Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room, Smoking

  • 484 sq ft
  • City view
  • Sleeps 5
  • 2 Large Twin Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for The Main Junior Suite double, Non Smoking

The Main Junior Suite double, Non Smoking | 1 bedroom, down comforters, in-room safe, individually furnished

The Main Junior Suite double, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 388 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • 388 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Double Room (Bathroom With A Washing Area) Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • Sleeps 5
  • 2 Large Twin Beds

View all photos for The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Double Room With 1 Extra Bed(For 3 People)(Bathroom With A Washing Area) Non Smoking

  • Sleeps 5
  • 1 King Bed

View all photos for The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

The Main Deluxe Twin Room (Bathroom With A Washing Area) Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

Deluxe King Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

1 bedroom, down comforters, in-room safe, individually furnished

Deluxe Twin Room with ¥5,000 In-House Credit Per Guest (Designated Restaurants Only), Non Smoking

  • Sleeps 4
  • 2 Twin Beds

View all photos for The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Double, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • Sleeps 4
  • 1 King Bed

View all photos for The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

1 bedroom, down comforters, in-room safe, individually furnished

The Main Standard Twin, Non Smoking (Restaurant reservations cannot be promised during 12/31-1/2)

  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Tokyo

Located in Chiyoda within a mile (2 km) of Tokyo Imperial Palace, Hotel New Otani Tokyo The Main is within a few miles (5 km) of other popular sights such as Tokyo Tower. This 554-room, 4.5-star hotel welcomes guests with conveniences like 20 restaurants, 4 bars/lounges, and free self parking.

What's nearby

  • Hotel New Otani Tokyo - 1 min walk - 0.0 miles
  • Tokyo Midtown - 2 min drive - 1.1 miles
  • Tokyo Imperial Palace - 3 min drive - 1.7 miles
  • Tokyo Dome - 3 min drive - 2.8 miles
  • Tokyo Tower - 3 min drive - 2.4 miles

Getting around

  • Yotsuya Station - 12 min walk
  • Fukuma Station - 12 min walk
  • Narita Intl. Airport (NRT) - 77 min drive

Restaurants

  • ‪BASE11 - ‬11 min walk
  • ‪All-Day Dining OASIS GARDEN - ‬12 min walk
  • ‪フレッシュネスバーガー - ‬11 min walk
  • ‪SATSUKI - ‬4 min walk
  • ‪GARB CENTRAL - ‬12 min walk

About this property

Hotel New Otani Tokyo The Main

Luxury hotel with 20 restaurants and bars
Hotel New Otani Tokyo The Main features free WiFi in public areas, meeting rooms, and conference space. You can take advantage of free parking, along with an airport shuttle during limited hours for JPY 3600 per person one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a business center, a seasonal outdoor pool, and a computer station.
Guests can expect free wired internet and 32-inch flat-screen TVs with digital channels. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, free newspapers, and safes are other standard amenities.
Recreational amenities at the hotel include a seasonal outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Restaurant

Hotel New Otani Tokyo Garden Tower

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 1,056 reviews
$374 nightly
The price is $411
Oct 24 - Oct 25
Hotel New Otani Tokyo Garden Tower

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to January 13 2026 (dates subject to change):
  • Breakfast
  • Spa/Beauty services
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 20
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July 11 to September 07.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

Are free cancellation options available at Hotel New Otani Tokyo The Main?

Hotel New Otani Tokyo The Main provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel New Otani Tokyo The Main?

As of Oct 9, 2025, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo The Main on Nov 3, 2025 start from $380.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel New Otani Tokyo The Main?

This hotel is situated in Chiyoda, just steps from Hotel New Otani Tokyo. You'll also find Tokyo Imperial Palace and Tokyo Tower within a short drive.

Is there parking available at Hotel New Otani Tokyo The Main?

Yes, self parking is offered for free at the hotel.

Is there a spa at Hotel New Otani Tokyo The Main?

THE GOLDEN SPA NEW OTANI is the hotel's spa and services include facials and body treatments. Note that spa services and facilities will be unavailable from January 12 2026 until January 13 2026 (subject to change).

Does Hotel New Otani Tokyo The Main have a casino on the premises?

No, Hotel New Otani Tokyo The Main doesn't have a casino.

Is there an indoor pool at Hotel New Otani Tokyo The Main?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from July 11 until September 07. Note though that pool facilities will be unavailable from January 12 2026 until January 13 2026 (subject to change).

What amenities will couples enjoy at Hotel New Otani Tokyo The Main?

There are plenty of amenities for couples at this hotel, including 4 bars, 20 restaurants, and a Japanese garden.

Are there hot tubs at Hotel New Otani Tokyo The Main?

No, this hotel doesn't have a spa tub.

Does Hotel New Otani Tokyo The Main feature a restaurant that includes a breakfast menu?

Yes, Hotel New Otani Tokyo The Main has 20 restaurants, and serves buffet breakfast each morning for a surcharge. Please note that the breakfast area will be closed between January 12 2026 and January 13 2026 (subject to change).

Will Hotel New Otani Tokyo The Main allow pets to stay free of charge?

No, pets aren't allowed at Hotel New Otani Tokyo The Main.

Does Hotel New Otani Tokyo The Main have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel New Otani Tokyo The Main?

The closest major airport to Hotel New Otani Tokyo The Main is Haneda Airport (HND), which is 13.6 mi away (43 minutes by car).

Are there rooms with balconies that I can book at Hotel New Otani Tokyo The Main?

No, at Hotel New Otani Tokyo The Main, there aren't any guestrooms that list a balcony.

Does Hotel New Otani Tokyo The Main have a wedding venue on site?

Take advantage of the wedding venue at Hotel New Otani Tokyo The Main if you plan to say "I do" during your trip.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 815 out of 1085 reviews
Rating 8 - Good. 168 out of 1085 reviews
Rating 6 - Okay. 50 out of 1085 reviews
Rating 4 - Poor. 27 out of 1085 reviews
Rating 2 - Terrible. 25 out of 1085 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeffrey

Stayed 4 nights in Jun 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good hotel stay - room not quite as spacious as shown in photo but OK for two.
Stayed 4 nights in Jun 2025

10/10 Excellent

DEYU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden was great and picturesque even in the light rain. We love the buffets at different restaurants. It's location is also not too far from the subway stops.
Stayed 4 nights in Mar 2025

6/10 Okay

Leeanna

Stayed 6 nights in Jun 2025

10/10 Excellent

Man

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Does not feel aged. Plenty on property for convenience such as a coffee shop, convenience store and a pseudo grocery place. Close proximity to Subway lines but don’t trust google maps. Almost always chose the location as Akasaka-Mitsuke station rather than the hotel or else you’ll be hiking quite a bit to and from the hotel.
Stayed 7 nights in Jun 2025

10/10 Excellent

REINALDO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Exelente hospedaje
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 6 nights in Jun 2025

10/10 Excellent

Gordon

Liked: Cleanliness, property conditions & facilities
Great hotel. Excellent service and location. Recommended.
Stayed 4 nights in Jun 2025

8/10 Good

Shahrokh, SEATTLE

Stayed 5 nights in Jun 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Huge hotel. Very well maintained. Great location. Clean. Friendly staff.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and location

I was a fantastic stay. The service was impeccable. I have to say our initial stay in the Garden Tower was better than the Main side which was a bit surprising. We definitely would recommend the New Otani.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 4 nights in Jun 2025

8/10 Good

Mark

Overall very good experience and staff always polite and helpful. The drawback is the lack of outdoor spaces useable in Summer. Even the swimming pool is only open for 3.5 hours. Spending the entire day inside is unpleasant every day and greater use of the pool area is really essential
Stayed 5 nights in Jun 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness
Everything was incredible
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and friendly. Great for USA travelers.
Stayed 5 nights in May 2025

10/10 Excellent

Ron

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is great. It definitely exceeded our expectations. Our room was spacious, comfortable and very clean. The amenities were in full compliments, and we were both given clean beautiful kimonos and pijamas to wear every night. The view from our 13th floor room was beautiful. We dined at the bar on the lobby floor one night and it was fantastic. We also dined at the sky lounge with a very complete buffet style meals and spectacular views of the city from this 17th floor restaurant. The location was also a plus and very central with a 10 minute walk to the subway or uber or taxi to anywhere in the city. This was definitely a great buy for the money.
Stayed 4 nights in Jun 2025

10/10 Excellent

Brisia

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic, the staff were friendly and helpfull.
Stayed 6 nights in May 2025

10/10 Excellent

Nathaniel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good experience.
Stayed 1 night in Jun 2025

10/10 Excellent

louise

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, but didn't like the location so much
Stayed 2 nights in Jun 2025

4/10 Poor

Daniella

Traveled with family
Liked: Amenities
Disliked: Staff & service
One of the worst customer service experiences I’ve had at a supposedly “luxury” hotel. We stayed here for over $600 a night and were shocked by the treatment we received after checkout. Our flight wasn’t until 6 PM, so we planned to spend a couple hours working quietly in one of the hotel’s many public lounges — something you’d expect to be acceptable at a hotel of this size and price point. After sitting in an entirely empty lounge for about 20 minutes, working on my laptop (plugged into an outlet), a hotel staff member approached me and, without a word, gestured “no” at the outlet. I was confused, especially since the nearby concierge lounge was full of guests doing the exact same thing. When I asked what the issue was, he pretended not to understand English and started speaking to me in Japanese. After several tries to get a clear answer, he finally said — in perfect English — that I could only use outlets in my room, implying I was loitering. This was incredibly insulting, considering we had just checked out and spent hundreds more at the hotel’s restaurants. He refused to explain further and ignored the fact that other guests were clearly allowed to do the same thing. It was bizarre, passive-aggressive, and left an extremely sour taste in our mouths. If you charge luxury rates, you need to offer luxury service — not make guests feel like they’re being kicked out the door. We won’t be returning.
Stayed 1 night in Jun 2025

10/10 Excellent

Shinjiro

Stayed 1 night in Jun 2025

10/10 Excellent

David M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very high class hotel

The service was top notch and we felt like royalty. The breakfast buffet was fantastic and of high quality. Really enjoyed this part of town and it was REALLY easy to get anywhere else in Tokyo quickly.
Stayed 3 nights in May 2025