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Recent guest reviews

easy to get to the hotel from airport and from hotel to airport, excellent services

Close to the airport. The staff stopped serving breakfast at 9:30 and someone was turned away even before the supposed serving time, which is 10:00.

No comment

Due to the virus, the hotel replaced the included a buffet by a set course served by the staff that was amazing. The hotel is very careful about cleanliness and hygiene. The rooms are quite small but functional. Windows are completely sealed.

I stayed in this hotel one night on a layover. It was an excellent hotel for the night. The staff were incredibly friendly and accommodating. The room itself was sufficient for one person, possibly even for two (I had a large bed and figured it would be fine for two). Walking around the room as a single occupant was fine, and there was sufficient space to move around. The bathroom and shower were of a reasonable size as well, and the water ran sufficiently hot. There are several good local places to eat as well, even at night. Finally, the shuttle service was very much appreciated, with a clean shuttle and friendly and attentive staff. I would stay here again in a heartbeat as it was a wonderful experience that re-energized me after a long flight from Los Angeles. My only regret is that, since I arrived a bit late at night, I did not have a chance to try the hotel restaurant. I will next time, however. Thank you for the wonderful stay!

this room is very slinence, clean and near the subway

4-11 Haneda Asahi-cho, Ota-ku Tokyo Tokyo-to

Hotel highlights

  • Close to Tokyo Bay
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Located in Ota, Hotel JAL City Haneda Tokyo is 0.8 mi (1.3 km) from Tokyo Bay and within a 15-minute drive of other popular attractions like Tokyo Tower. This 3.5-star hotel has 308 rooms and welcomes guests with a restaurant, free in-room WiFi, and a free airport shuttle.


Dining

Enjoy a leisurely bite to eat at Cafe&Dining HARUHORO, the hotel's onsite restaurant. Start each morning with buffet breakfast, available for a fee from 6:00 AM to 10 AM.


Rooms

Guests can expect free WiFi and 26-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers, free toiletries, toilets with an electronic bidet, and slippers. Other standard amenities include refrigerators, coffee makers, and phones.


Property features

Hotel JAL City Haneda Tokyo features free WiFi in public areas, microwave in a common area, and free newspapers. If you drive, self parking is JPY 1500 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include laundry facilities and a vending machine.

Room options

[Advanced Floor]Comfort Single-Nonsmoking

1 Double Bed | Sleeps 2

[Regular Floor]Double-Nonsmoking

1 Queen Bed | Sleeps 3

[Prime Floor]Single-Nonsmoking

1 Double Bed | Sleeps 2

[Prime Floor]Superior Hollywood Twin-Nonsmoking

2 Twin Beds | Sleeps 4

Guest reviews for Hotel JAL City Haneda Tokyo

Everyone (7) Family (3)
5
Everyone

easy to get to the hotel from airport and from hotel to airport, excellent services

By on Apr 30, 2023

Review comment responded on May 1, 2023

Thank you very much for staying at Hotel JAL City Haneda Tokyo.We thank you again for taking the time to write a review of our hotel.We are glad to hear that your stay with us met your expectations. We will continue to strive to be the hotel of choice, and we hope that you will choose us again when you visit Haneda.We look forward to welcoming you again.

3
Everyone

Close to the airport. The staff stopped serving breakfast at 9:30 and someone was turned away even before the supposed serving time, which is 10:00.

By on Apr 29, 2023

Review comment responded on May 1, 2023

Thank you very much for staying at Hotel JAL City Haneda Tokyo.We thank you again for taking the time to write a review of our hotel.We will strive to provide you with even better service in the future, and we hope that you will visit us again when you come to Haneda.We look forward to welcoming you again.

3
Family

No comment

By on Nov 14, 2022

Review comment responded on Nov 16, 2022

Thank you very much for staying at Hotel JAL Haneda Tokyo.Thank you again for your positive feedback.We will continue to improve our services to ensure your satisfaction, and we hope that you will visit us again when you come to Haneda.We look forward to seeing you again at our hotel.

5
Everyone

By , from Bartlett on Jul 28, 2022

Review comment responded on Apr 2, 2023

この度はホテルJALシティ羽田 東京へご宿泊いただき誠にありがとうございます。口コミ投稿へご協力いただき重ねて御礼申し上げます。また羽田へお越しの際は当館をご利用いただければ幸いでございます。ご来館を心よりお待ち申し上げております。

4
Everyone

By on Jan 18, 2021

Review comment responded on Jan 28, 2021

この度は、ホテルJALシティ羽田 東京にご宿泊頂き誠にありがとうございます。 また、その折のご感想をお寄せいただき重ねてお礼申しあげます。 これからも心からご満足いただけるご滞在を提供出来ますよう、一層努力を続けてまいりますのでまた羽田にお越しの際は、当館にご宿泊頂ければ幸いでございます。

5
Family

Due to the virus, the hotel replaced the included a buffet by a set course served by the staff that was amazing. The hotel is very careful about cleanliness and hygiene. The rooms are quite small but functional. Windows are completely sealed.

By , from Chicago on Mar 19, 2020

Review comment responded on Mar 19, 2020

Thank you for your staying with us and your review. We're so glad that you had a very pleasant time in our hotel. We're looking foward to seeing you again.

4
Everyone

By on Mar 13, 2020

Review comment responded on Mar 16, 2020

この度はホテルJALシティ羽田東京にご宿泊頂き誠にありがとうございます。 この度のご滞在がご期待にそえましたご様子で、私共も大変嬉しく存じます。 これからも、お客様に最高のひとときをお過ごしいただけますよう、スタッフ一同サービスの改善と向上に誠心誠意努めて参る所存でございます。またのご来館をお待ち申しあげます。 Thank you for staying at Hotel JAL City Haneda-Tokyo. We will do our best to satisfy our customers. We look forward to serving you again. Thank you again for your evaluation.

5
Everyone

I stayed in this hotel one night on a layover. It was an excellent hotel for the night. The staff were incredibly friendly and accommodating. The room itself was sufficient for one person, possibly even for two (I had a large bed and figured it would be fine for two). Walking around the room as a single occupant was fine, and there was sufficient space to move around. The bathroom and shower were of a reasonable size as well, and the water ran sufficiently hot. There are several good local places to eat as well, even at night. Finally, the shuttle service was very much appreciated, with a clean shuttle and friendly and attentive staff. I would stay here again in a heartbeat as it was a wonderful experience that re-energized me after a long flight from Los Angeles. My only regret is that, since I arrived a bit late at night, I did not have a chance to try the hotel restaurant. I will next time, however. Thank you for the wonderful stay!

By on Dec 23, 2019

Review comment responded on Jan 12, 2020

Thank you for staying at our hotel. I'm really happy that I'm tired of the long journey and satisfied with the short stay. The response of the staff is a powerful part, so thank you for your good evaluation. Please use it again when you come to Japan. And enjoy your meal at the restaurant. You will surely be pleased. I look forward to seeing you again. Best regard.

5
Family

this room is very slinence, clean and near the subway

By on Dec 14, 2019

Review comment responded on Dec 18, 2019

Thank you for staying at Hotel JAL City Haneda-Tokyo. Thank you for your high evaluatuion. We look forward serving you again.

4
Everyone

By on Aug 27, 2019

Review comment responded on Sep 5, 2019

Thank you for your review. Hope to see you again.

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