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Recent guest reviews

Due to the virus, the hotel replaced the included a buffet by a set course served by the staff that was amazing. The hotel is very careful about cleanliness and hygiene. The rooms are quite small but functional. Windows are completely sealed.

I stayed in this hotel one night on a layover. It was an excellent hotel for the night. The staff were incredibly friendly and accommodating. The room itself was sufficient for one person, possibly even for two (I had a large bed and figured it would be fine for two). Walking around the room as a single occupant was fine, and there was sufficient space to move around. The bathroom and shower were of a reasonable size as well, and the water ran sufficiently hot. There are several good local places to eat as well, even at night. Finally, the shuttle service was very much appreciated, with a clean shuttle and friendly and attentive staff. I would stay here again in a heartbeat as it was a wonderful experience that re-energized me after a long flight from Los Angeles. My only regret is that, since I arrived a bit late at night, I did not have a chance to try the hotel restaurant. I will next time, however. Thank you for the wonderful stay!

this room is very slinence, clean and near the subway

It is not as close to the airport as I thought. Still, pretty good hotel. No need to use stairs to go to Haneda Airport from the nearest train station.

This hotel is my go-to for overnight stays while in Japan on business. It is always clean, comfortable and convenient to get to-from the airport. However, because the restaurant is quite small, they often close it for public dining in the evenings due to special group occasions. So, plan to eat somewhere nearby as you cannot rely on the restaurant to be open in the evenings. Otherwise - very good.

When I arrive at Hotel JAL City I am almost aways completely exhausted. Their friendly, quick & effecient check in helps to remedy the exhaustion.

Always a good stay. Shuttle to/from airport is a big plus. Staff is excellent. Breakfast ok.

Hotel reception (a young lady) was rude, she simply dismissed my crib request even though I requested it 2 months ago. The hotel room is full of strong tobacco smell and it caused nose allergy to my young kids.

Timing was perfect when we landed at Haneda International terminal to catch their complimentary hotel shuttle. Check in was very smooth, fadt and pleasant. We had a room on the 11th floor and room was spacious enough. The twin beds were comfy, room big enough, bathroom clean with wonderful smelling body wash, shampoo, conditioner and hsnd/ facial soap in huge pump containers not measily small tubes. Our package included breakfast buffet open from 4 a.m. We took taxi back to the airport as no comp shuttle back to airport between noon for several hours. Delicious ramen shop across street with Family Mart, Lawson and a larger store a few steps away from Anamori Inari station for Keikyu Line and eady transfer at Shinagawa Station for JR Yamanote line/ get al all day pass.

4-11 Haneda Asahi-cho, Ota-ku Tokyo Tokyo-to

Hotel highlights

  • Steps from Tokyo Bay
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Free airport pick-up

Located in Ota, Hotel JAL City Haneda Tokyo is adjacent to Tokyo Bay and within a 10-minute drive of other popular attractions like Zepp Tokyo. Each of the 308 rooms at this 3.5-star hotel includes a refrigerator, a coffee maker, and a flat-screen TV.


Dining

Enjoy a leisurely bite to eat at Cafe&Dining HARUHORO, the hotel's onsite restaurant. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10 AM.


Rooms

All 308 air-conditioned rooms feature refrigerators, coffee makers, and safes. Guests can expect to find 26-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers, free toiletries, slippers, and toilets with an electronic bidet. In-room massages are available, and other amenities include phones and desks.


Property features

Hotel JAL City Haneda Tokyo features free WiFi in public areas, free newspapers, and laundry facilities. If you drive, self parking is JPY 1500 per night, or you can take advantage of the free shuttle from the airport to the hotel at scheduled times. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. This hotel also has a vending machine.

Room options

[Non Smoking]Run Of the House, (bed type and # of beds cannot be guaranteed)

1 Twin Bed | 2 Twin Beds | Sleeps 2

Non-smoking Hollywood Twin Room

2 Twin Beds | Sleeps 4

Renovated 2020 Non-smoking Deluxe Twin Room

2 Large Twin Beds | Sleeps 4

Non-smoking Deluxe Twin Room

2 Twin Beds | Sleeps 4

Guest reviews for Hotel JAL City Haneda Tokyo

Everyone (6) Family (4)
5
Family

Due to the virus, the hotel replaced the included a buffet by a set course served by the staff that was amazing. The hotel is very careful about cleanliness and hygiene. The rooms are quite small but functional. Windows are completely sealed.

By , from Chicago on Mar 19, 2020

Review comment responded on Mar 19, 2020

Thank you for your staying with us and your review. We're so glad that you had a very pleasant time in our hotel. We're looking foward to seeing you again.

4
Everyone

By on Mar 13, 2020

Review comment responded on Mar 16, 2020

この度はホテルJALシティ羽田東京にご宿泊頂き誠にありがとうございます。 この度のご滞在がご期待にそえましたご様子で、私共も大変嬉しく存じます。 これからも、お客様に最高のひとときをお過ごしいただけますよう、スタッフ一同サービスの改善と向上に誠心誠意努めて参る所存でございます。またのご来館をお待ち申しあげます。 Thank you for staying at Hotel JAL City Haneda-Tokyo. We will do our best to satisfy our customers. We look forward to serving you again. Thank you again for your evaluation.

5
Everyone

I stayed in this hotel one night on a layover. It was an excellent hotel for the night. The staff were incredibly friendly and accommodating. The room itself was sufficient for one person, possibly even for two (I had a large bed and figured it would be fine for two). Walking around the room as a single occupant was fine, and there was sufficient space to move around. The bathroom and shower were of a reasonable size as well, and the water ran sufficiently hot. There are several good local places to eat as well, even at night. Finally, the shuttle service was very much appreciated, with a clean shuttle and friendly and attentive staff. I would stay here again in a heartbeat as it was a wonderful experience that re-energized me after a long flight from Los Angeles. My only regret is that, since I arrived a bit late at night, I did not have a chance to try the hotel restaurant. I will next time, however. Thank you for the wonderful stay!

By on Dec 23, 2019

Review comment responded on Jan 12, 2020

Thank you for staying at our hotel. I'm really happy that I'm tired of the long journey and satisfied with the short stay. The response of the staff is a powerful part, so thank you for your good evaluation. Please use it again when you come to Japan. And enjoy your meal at the restaurant. You will surely be pleased. I look forward to seeing you again. Best regard.

5
Family

this room is very slinence, clean and near the subway

By on Dec 14, 2019

Review comment responded on Dec 18, 2019

Thank you for staying at Hotel JAL City Haneda-Tokyo. Thank you for your high evaluatuion. We look forward serving you again.

4
Everyone

By on Aug 27, 2019

Review comment responded on Sep 5, 2019

Thank you for your review. Hope to see you again.

4
Family Family

It is not as close to the airport as I thought. Still, pretty good hotel. No need to use stairs to go to Haneda Airport from the nearest train station.

By on Jun 12, 2019

4
Business Business

This hotel is my go-to for overnight stays while in Japan on business. It is always clean, comfortable and convenient to get to-from the airport. However, because the restaurant is quite small, they often close it for public dining in the evenings due to special group occasions. So, plan to eat somewhere nearby as you cannot rely on the restaurant to be open in the evenings. Otherwise - very good.

By on Mar 13, 2019

5
Everyone

When I arrive at Hotel JAL City I am almost aways completely exhausted. Their friendly, quick & effecient check in helps to remedy the exhaustion.

By on Mar 5, 2019

5
Business Business

Always a good stay. Shuttle to/from airport is a big plus. Staff is excellent. Breakfast ok.

By on Mar 2, 2019

2
Everyone

Hotel reception (a young lady) was rude, she simply dismissed my crib request even though I requested it 2 months ago. The hotel room is full of strong tobacco smell and it caused nose allergy to my young kids.

By on Jan 3, 2019

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