This property is in a serious need of a face-lift. It is shabby looking everywhere I went. The furniture was marred, stained and in bad repair. Kitchen counter was missing the trim. It felt dirty because everything was in such bad shape. My TV didn't work. Wrinkled brown curtain for closet doors. Sticky kitchenette floor. stained carpet. My key didn't work when I came back for the evening and had to wait in the lobby for a while for the desk person to return and fix it. Not pleasant after a long work day to return to not being able to get in your room. It was very noisy being on the hiway side. But the internal noise was worse. Glad I had earplugs with me. They didn't have the room I booked when I got there. The front desk person was pleasant enough, but appeared to be overworked, trying to balance the reception with the laundry duties. The positive was that it was close to the business I was attending in the area.
Friendly and attentive staff made our stay more enjoyable.
The woman at the front desk was pleasant enough during check-in. I used to frequently stay at this property 7 years ago and it was great, which is why i booked there this time. I understand where the property is located and that the area isnt the greatest, but the property needs to make more of an attempt to chase the working girls from the parking lot! I got to my room and it was disgusting! There was toilet paper on the floor of the kitchen, the sheets were stained, the kitchen counter was dirty, the nightstand was dirty. I wiped down the flat surfaces and scrubbed the remote control. The bathroom was actually pretty clean. When i picked up my purse it stuck to the kitchen counter!! I will never stay here again.
The only good thing about this place was the staff. My pillow and sheets had 17 hairs on them. Zero dishes in the room. You had to request a plate and silverware. No coffee pot. Also had hair in the sink and the toilet only flushed about every 3 times. The outside side door didn’t work with the key, so people were putting rocks to keep it open. Completely miss leading to the kind of hotel this is suppose to be.
Great coffee and the staff was very helpful. That's all I got.
Was and pretty good place the price was good the place was clean would have like it more if the staff would bring up the stuff you needed to your room for you
Everyone was more than helpful. Place was clean and pleasant stay. Great prices
The breakfast was small, Fruit would have been nice
Olivia at the front desk was great! Very nice and helpful. The hotel itself is very old, run down and "tired". The carpet in the room has not been cleaned in a while. The window has a huge crack. The bathroom and kitchen area were clean.
The bathtub was stained in pink color and so were the towles. It was the last room and the lady said in her notes it said the room is still sellable. It was geoss! Between the stained towels we found used soap bars. We asked for new towels and she asked why we dont wont the soap. Explained to her it wasnt ours and wed like fresh towls and soap. She brought towles but never any soap. The sink had shaving clippings all over. Ever did thwy offer to clean the room....so discussing.
It was a nice stay , I arrived early they tried to charge $25 for early check-in
I had a comfortable stay i will gladly visi5 this hotel again
It was comfortable and clean enough. There seemed to be a certain amount of ‘transient ‘ type foot traffic that was a little unsettling, but not extreme.
Heard banging in the room above me all night long.. Can hear the person in the next room talking on their phone.. Walls must be very thin.. Hallways smelled like cigarettes even though it clearly says No Smoking
First night was wonderful, quiet, comfy, staff great, rooms clean and very sufficient. Second night, very loud, had to call desk at 3:45 am because above and next door guests up ALL NIGHT loud. But we booked for another 6 nights. 😊
BJ's Bingo is within a mile (2 km) of Extended Stay America - Tacoma - Fife, and other popular sites like Emerald Queen Casino are within a couple of miles (3 km). This 104-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 104 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
At Extended Stay America - Tacoma - Fife, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables.
This property is in a serious need of a face-lift. It is shabby looking everywhere I went. The furniture was marred, stained and in bad repair. Kitchen counter was missing the trim. It felt dirty because everything was in such bad shape. My TV didn't work. Wrinkled brown curtain for closet doors. Sticky kitchenette floor. stained carpet. My key didn't work when I came back for the evening and had to wait in the lobby for a while for the desk person to return and fix it. Not pleasant after a long work day to return to not being able to get in your room. It was very noisy being on the hiway side. But the internal noise was worse. Glad I had earplugs with me. They didn't have the room I booked when I got there. The front desk person was pleasant enough, but appeared to be overworked, trying to balance the reception with the laundry duties. The positive was that it was close to the business I was attending in the area.
Friendly and attentive staff made our stay more enjoyable.
Margot, thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. Thank you again for being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management
The woman at the front desk was pleasant enough during check-in. I used to frequently stay at this property 7 years ago and it was great, which is why i booked there this time. I understand where the property is located and that the area isnt the greatest, but the property needs to make more of an attempt to chase the working girls from the parking lot! I got to my room and it was disgusting! There was toilet paper on the floor of the kitchen, the sheets were stained, the kitchen counter was dirty, the nightstand was dirty. I wiped down the flat surfaces and scrubbed the remote control. The bathroom was actually pretty clean. When i picked up my purse it stuck to the kitchen counter!! I will never stay here again.
Heather, thank you for choosing our hotel and for taking the time to leave feedback. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry, as it is never our intention to disappoint our guests. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The only good thing about this place was the staff. My pillow and sheets had 17 hairs on them. Zero dishes in the room. You had to request a plate and silverware. No coffee pot. Also had hair in the sink and the toilet only flushed about every 3 times. The outside side door didn’t work with the key, so people were putting rocks to keep it open. Completely miss leading to the kind of hotel this is suppose to be.
Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to improve our accommodations moving forward. On a positive note, we are glad to know you liked our courteous associates. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Great coffee and the staff was very helpful. That's all I got.
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous staff and enjoyed the coffee we serve. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Was and pretty good place the price was good the place was clean would have like it more if the staff would bring up the stuff you needed to your room for you
Thank you for choosing Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and liked our clean property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Everyone was more than helpful. Place was clean and pleasant stay. Great prices
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. We are also glad to read you liked our well-kept property and the service provided by our staff. We hope you will visit us again. Sincerely, Hotel Management
The breakfast was small, Fruit would have been nice
Thank you for your kind ratings. It is a pleasure knowing your stay with us was an enjoyable one. However, we regret your disappointment with the breakfast. We value your suggestions regarding our breakfast offerings and will share it with the team for future additions. We hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Olivia at the front desk was great! Very nice and helpful. The hotel itself is very old, run down and "tired". The carpet in the room has not been cleaned in a while. The window has a huge crack. The bathroom and kitchen area were clean.
Thank you for staying at Extended Stay America. We were glad to read your comments about the great service you received from our staff, and how they exceeded your expectations. We appreciate your kind compliments about Olivia and will share your compliments with her. However, we are sorry for the issues in your suite. Your feedback will be shared with the housekeeping and maintenance teams for review and action. We value your comments and hope to see you again soon on your next trip this way. Sincerely, Hotel Management
Please accept our apologies for the concerns outlined in your feedback and for the difficulties you endured which led to a disappointing and uncomfortable stay. Your comments regarding the condition of our property and your suite as well as the service issues will be addressed with the appropriate individuals so we can be sure to meet the high standards you should expect from us every single stay. Thank you for being our guest, and we are grateful for your patience. Sincerely, Hotel Management