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Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

3.0 star property

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Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior
Free daily continental breakfast
Lobby sitting area
Property amenity
Hypo-allergenic bedding, down comforters, desk, laptop workspace

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Hopkins Road County Park
    ‪15 min walk‬
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Lake Onondaga
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

King Room - Non-Smoking

  • Sleeps 4

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room-Non-Smoking

  • Sleeps 4

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking

  • Sleeps 4

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1

About the neighborhood

Liverpool

Within a short walk of Hopkins Road County Park, Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is within 2 miles (3 km) of Salt Museum. This 198-room, 3-star hotel welcomes guests with conveniences like a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Hopkins Road County Park - 15 min walk - 0.8 miles
  • Onondaga Lake Park - 15 min walk - 0.8 miles
  • Lake Onondaga - 1 min drive - 0.9 miles
  • Salt Museum - 3 min drive - 2.0 miles
  • Syracuse University - 12 min drive - 6.7 miles

Getting around

  • Syracuse Regional Transportation Center - 8 min drive
  • Hancock Intl. Airport (SYR) - 8 min drive

Restaurants

  • ‪Jersey Mike's Subs - ‬20 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Denny's - ‬2 min drive
  • ‪KFC - ‬3 min walk
  • ‪Francesca's Italian Kitchen - ‬2 min drive

About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Guests of Randolph Hotel Liverpool/Syracuse/Airport West, Trademark enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.
Guests can expect 43-inch TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping center shuttle
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station, and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to June 30 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Thursday, Friday, and Saturday:
  • Dining venue(s)
  • Indoor pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 15.00 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the airport (available 24 hours) or the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Frequently asked questions

Are free cancellation options available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

As of Apr 21, 2026, prices found for a 1-night stay for 2 adults at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark on May 4, 2026 start from $83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

This hotel is located in Liverpool within a short 14-minute walk of Hopkins Road County Park. You'll also find Destiny USA and Onondaga Lake Park within a short drive.

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark have a casino at the property?

No, Randolph Hotel Liverpool/Syracuse/Airport West, Trademark doesn't have a casino.

Will I find an indoor pool at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

No, there is no indoor pool at this hotel. Note though that pool facilities will be unavailable from September 24 2025 until June 30 2026 (subject to change).

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark feature a restaurant that includes a breakfast menu?

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers free continental breakfast each morning though there is no restaurant.

Will Randolph Hotel Liverpool/Syracuse/Airport West, Trademark allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark for a fee of USD 25.00 per pet, per day.

How close is the airport from Randolph Hotel Liverpool/Syracuse/Airport West, Trademark?

The closest major airport to Randolph Hotel Liverpool/Syracuse/Airport West, Trademark is Hancock Intl. Airport (SYR), which is 5.5 mi away (8 minutes by car).

Does Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark.

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

Reviews

6.6
Rating 10 - Excellent. 266 out of 1006 reviews
Rating 8 - Good. 202 out of 1006 reviews
Rating 6 - Okay. 198 out of 1006 reviews
Rating 4 - Poor. 169 out of 1006 reviews
Rating 2 - Terrible. 171 out of 1006 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Melissa

Traveled with family
Disliked: Cleanliness, amenities
Staff was unprofessional, when we arrived no one had a name tag. They were not prepared for check in, we wanted a deluxe sweet and were bumped down a room because it wasn't clean for us. There was no refrigerator in our room, they did end up delivering one but after an hour and we had to call twice. The pool was under maintenence which was not posted on their site. Portable heater needed to heat the room. No shuttle service available. When checking out the staff was more concerned about their popcorn machine than anything else. Buttons missing on the phone in the room. We were also charged on the wrong card without being asked which payment we would like to use. I would not recommend staying here.
Stayed 1 night in Jan 2026

2/10 Terrible

Tina

Traveled with family
Disliked: Cleanliness
They shut water off without giving us a heads up or warning.
Stayed 1 night in Jan 2026

8/10 Good

Yucheng

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good room! Everything is clean. but a little cold. the aircondition didn't work well.
Stayed 2 nights in Jan 2026

4/10 Poor

Janayah

Business traveler
Disliked: Property conditions & facilities
The room was in okay condition. But the entire hotel seemed to be in disrepair—exposed flooring and plumbing throughout. The heating system was a major issue. The central unit was out of order and so there was a very loud and obnoxious space heater in its stead. Overall, probably would not choose to stay here again, but you get what you pay for. Silver lining, the staff was nice and accommodating.
Stayed 1 night in Jan 2026

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, amenities
The was spotless and the staff was great
Stayed 1 night in Jan 2026

4/10 Poor

Alex

Stayed 1 night in Dec 2025

10/10 Excellent

Arun

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and peaceful
Stayed 1 night in Jan 2026

10/10 Excellent

Amanda

Clean room and staff was courteous
Stayed 1 night in Sep 2025

10/10 Excellent

Darnell

Liked: Cleanliness, staff & service, amenities
Rooms are spotless and the area and view are very nice. The staff is friendly and very helpful.
Stayed 2 nights in Dec 2025

8/10 Good

Fred

Stayed 4 nights in Dec 2025

10/10 Excellent

Jaita

Stayed 1 night in Jan 2026

2/10 Terrible

Aleander

Stayed 1 night in Dec 2025

4/10 Poor

Jonathon

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Check in took for ever there was a line out the door for people checking in. Got to the room portable heat/ac unit was set at 92 degrees. The hallway was cold, stains on the bedsheets, when washing the shower was not draining the water. Parking lot to come in was not shovel and welcome to people bringing in bags. This was a horrible stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service
Yes and yes
Stayed 1 night in Dec 2025

4/10 Poor

Jolany's, miami

Disliked: Cleanliness, amenities, property conditions & facilities
Room needed a lot of updating! Hotel shuttle was not working and we had to uber to and from hotel. Breakfast was very limited.
Stayed 1 night in Dec 2025

6/10 Okay

MOUAIAD

Liked: Staff & service, room comfort
Decent for the price
Stayed 1 night in Dec 2025

10/10 Excellent

Sheena, Sarnia

Stayed 1 night in Oct 2025

6/10 Okay

Marianne

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Bedroom was OK, but bedside table didn't work and bathtub plug didn't work so we were up to our ankles in water. The hallways and elevators were really dirty.
Stayed 1 night in Dec 2025

10/10 Excellent

Kathie

Stayed 1 night in Dec 2025

10/10 Excellent

Demetrius

Stayed 2 nights in Nov 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice people, good breakfast, right price.
Stayed 1 night in Dec 2025

8/10 Good

Kaylee

Traveled with group
Disliked: Cleanliness
Room was clean but outdated, hallways were dirty (although it was not filthy, they just needed a vacuum), no hot breakfast was offered, and the staff were very kind and let us check in early with no fee. Would return!
Stayed 1 night in Dec 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Doctor notes: t4 panel t3 panel and thyroid panel I loved this place. The architecture just made me happy and felt like a classic hotel of the past with beautiful warm woods and lux styling. It was easy to picture the lobby dining room and conferences rooms bustling with folks have a great time. The employees had also decorated for the holidays in a super wonderful way. The bed was very comfortable and room very spacious with a fantastic ac/heating unit. However, I'd also have to agree with giving it a 3-4 star rating. It was lacking the details - clearly from age and being well loved over the years. Every single surface was scuffed from the walls, to doors, black marks all over the elevator doors, the carpet coming up in many places, and it felt like every crevice had some kind of gross dirt. The worst part however was the tables in the room. Every table felt like a toddler had spilled an entire case of soda and jello across the surface. And it looked like it. Finger prints and cup rings were stuck in the weird stickiness. Best we can figure is the wrong product is being used to clean these wooden surfaces and it's ruined the varnish - but it was icky. The bathroom was also very small, and our room was missing its intended fridge. But I would 100% stay here again. Little details don't take away from the sheer amount of peace and quiet we experienced. They say the rooms are sound proof and seem to mean it! Stepping into the hallway for ice we realized three rooms aroun
Stayed 1 night in Dec 2025

10/10 Excellent

Eliezel

Stayed 1 night in Dec 2025

6/10 Okay

Brian

Stayed 1 night in Dec 2025