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Novotel Sydney Central

4.5 out of 5.0

Recent guest reviews

Some time ago as Citigate Central this hotel was an affordable gem. Since then it still represents value for money though a little less so than in the past. The selling point is its location – the proximity to Central station, the Capital theatre, Paddy’s market and the southern access to Darling Harbour. Rooms are reasonably well appointed and the reception is friendly, amiable and efficient. Breakfast does not meet the standards of similar hotels however. There is an absence of ambience, the service was poor and the food – meh. Still the pros outweigh the cons if you want accommodation in that vibrant part of Sydney.

Stayed here a few times as my partner stays here when he is in town for work. The staff are very friendly. Only had room service once which was great with great wine however it closes way too early at night & it's not fun going outside in the cold to find food at night. The breakfast is decent. The only complaint was the last time we stayed, we were able to get breakfast for 2 most mornings (although we didn't utilise it every morning) however on the last day a different girl served us to the table & only allowed for 1 of us to eat. The hotel booking was possibly made for 1 by my partner's assistant however he is a priority Accor member & was given a hand written card from management on arrival so I think the young lady could have asked if an exception could be made as the other staff didn't say no on the other days. Facilities are great, the bathtub could be a bit bigger however! It's not made for tall people. Not much of a view unfortunately. The executive suite did not have much difference to the other rooms apart from a Nespresso coffee machine. Breakfast had a great variety, the fresh pancakes are a cute idea. You can make your own juices however it seems alot of people dont know how to use the juicer so it becomes a bit messed up so I avoid using it. Would be better to have staff make a bulk amount instead. We will most likely be back.

We arrived at the novotel after leaving our prearranged hotel and checked in at the last minute. The staff were exceptiona. They went over above and beyond to ensure my family were happy. The room was so clean and fit a family of four nicely. Close to china town and shops. Definitely will stay again. The restaurants food was delicious and service was great.

Next time i go to sydney, i will stay here again, all the staff are nice and friendly, love the room, clean and big enough for 4 of us, normally hotel bed will be king size bed, twin single bed or queen bed, but they have 2 queen beds which make us can have a good sleep without having to book another room. Their strategic location is a plus, quiet street, near central station and easy to find food and very near to woolworths supermarket. Thank you novotel central!!

Your service staff are customer friendly. Prompt. Improvement suggestion -- include Channel News Asia in your offerings. Overly Australian Centred TV offerings. Lighting in room -- can you put a light on the work table so your guests can read and without eye strain.

I've been here a couple of times already. Whenever we arrive after a very long flight (roughly 14 hours) the staff are very initiative enough to prepare your room keys and they will never delay you with anything. Location wise is good, train station, food, supermarket, shopping mall, pharmacy or 7/11 is just 5minutes tops for walk.

Novotel Sydney Central gave us the perfect location to walk to Darling Harbour and enjoy the last weekend of Vivid 2017. We also enjoyed the convenience of access to great meals in Chinatown and the close proximity to Central Station, a major transport hub. Car parking in the parking station adjacent to the hotel was convenient and less expensive than other Sydney hotels we have stayed in. In house breakfast was great and the room spacious and comfortable.

The hotel is located close to Chinatown and the UTS. It is also just a short walk from both the light rail and Central Station - so with the disruption to bus services as the result of the roadworks on George Street rail was a very convenient way of getting around. The room was comfortable and, from the 16th floor, quiet and with reasonable views (around the sides of the building across the road). The only real downside (especially given the offices in the building across the road which were on the same level as our room) was the lack of a modesty curtain on the window. There was space for one (tracks etc) so maybe it had been taken down for cleaning or replacement - but not having put a replacement up while that happened was pretty ordinary. Ask when you check in to make sure that your room has one. Breakfast, like free WIFI, was included in the Accor Members' rate and was fine.

Novotel Sydney Central is well-located within short walking distance to Central train station and many eateries operating late into the evening. Breakfast provided was sumptious especially the self service juicer was a pleasant surprise. Hotel also provided free service to keep ur luggage after check-out. Woolworths supermarket is also conveniently located across the hotel. Rooms are furnished with 2 queen sized beds which was comfortablefor my family of 4 (2Adults+2Children).

While originally I'd planned to stay near Martin Place, this hotel proved to be a great choice where I'd definitely consider staying again. My room on the top floor had a balcony which, I'm informed, looked towards Darling Harbour. Hence I'd anticipated seeing a blaze of lights at night, fireworks, etc. The balcony for New Year’s Eve could be the perfect place without having to mingle with the huge crowds. I discovered a view from the balcony of the Frank Gehry building - previously during construction referred to as "the squashed brown paper bag" due to its unusual architecture. I was thrilled to learn the building I'd been trying to view during a couple of past Sydney visits was just so close. If you’ve seen and marvelled at Gaudi’s Sagrada Família, Barcelona, and Sydney’s Opera House, then the Gehry Building could be of interest The room was exceptionally comfortable and I didn't feel the need for any additional comforts - comfortable bed, air-conditioning easy to operate, coffee making facilities and supplies, refrigerator, water supplied gratis, bathroom toiletries, a good-sized television, etc. etc. Lifts were a short distance from the room. Staff was obliging from start to finish and I'm grateful for their, often unasked for and unexpected, assistance. Breakfast was good - plenty of variety and high standards. When checking in to breakfast, the questions asked were what type of eggs and what sort of coffee. The eggs then cooked by kitchen staff and coffee made by the barista at the entrance to the breakfast room were delivered to clients’ table in the breakfast room. Many hotels where I've stayed have had a designated "egg chef" and it was nice to know that here, too, fairly standard egg dishes could be varied to suit one's different choice on different days. While I've been to Sydney numerous times, I've not stayed in this part of the city before. The hotel is so close to Central Station that, unless loaded up with luggage, it's not worth a taxi fare. From the entrance to Central Station's Concourse fronting Pitt St and intersecting with George St., the hotel is an easy paced walk of just over five minutes. Before going to Sydney, I'd applied for an Opal Card. With Central Station so close and the Opal Card in my possession, I made good use of Sydney's rail network. Not only do the suburban lines come to Central Station, but on Eddy Ave, there is also the Light Rail which means a short train trip to e.g. Darling Harbour, the markets, etc. The longer I stayed at Novotel Sydney Central, I realised just how opportune it was to stay here – an excellent choice where I'd definitely consider staying again.

169-179 Thomas Street Haymarket NSW

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center
  • WiFi and wired Internet in rooms and public areas (fees apply)

Novotel Sydney Central places you within 2 miles (3 km) of popular sights like University of Sydney and Circular Quay. This 255-room, 4.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour fitness center. Located in central Haymarket, the hotel is also near Sydney Opera House and Sydney Harbour Bridge.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


All 255 air-conditioned rooms provide refrigerators, minibars, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include safes, phones, and ironing boards.

Property features

Guests staying at Novotel Sydney Central enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is AUD 38.00 per night, or you can take advantage of the shuttle from the hotel to the airport (available 24 hours) for AUD 30 per person. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, 13 meeting rooms, and conference space.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Executive Room, 2 Queen Beds

Queen 2 | Sleeps 4

Superior Room, 1 King Bed, Balcony

King 1 | Sleeps 3

Executive Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 1282 reviews