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Novotel Sydney Central

3.5 out of 5.0

Recent guest reviews

First time that I stayed at Novotel and I was quite disappointed with the quality of this particular hotel. The room is not comfortable as I expected considering that its rate is very expensive. Shangri-La Hotel's rate is even lower but I decided to go for Novotel Sydney Central because of my Accor hotels membership. I regret this decision greatly. The beds and the pillows are ordinary (the same with the 3 stars hotels That I have been with), carpet is old; only soap, shampoo & conditioner are provided in the room unlikely of a 4 stars hotel. The worse was we felt suffocate inside the room since we cannot open our window curtain to get a natural light because our window is closely facing the boys dormitory windows wherein we can be clearly seen. My only consolation was the staff were friendly and helpful.

There were six of us staying in two rooms. It was very comfortable. The rooms were large enough and the staff very good. A couple of small points that were overlooked were: We had booked for 3 people they left us 3 towels but we only had 2 cups, glasses etc and a not many tea bags. The breakfast room was very busy and we had to wait 20 minutes for a table on the Sunday morning and then a further 20 minutes for our tea/coffees to be delivered. The staff did warn us that there would be a delay and they were very courteous. At busy times they need more staff especially when they are offering 'deals' with breakfast. The hotel is very convenient to Central Station and we walked to the Capital Theatre in about 10 minutes. A lovely night with great friends.

Our annual Surveyors conference at Easter. The hotel has excellent facilities for work seminars. The customer service is of a high quality which was to be expected for a Novotel Hotel. The tariffs for rooms is getting fairly high but us common in these parts of Sydney

Short review - Hotel nice in good location and standard, wow factor are staff (Lydia, Phillip &Bradd) all simply amazing, has laundry coin facilities and nice pool with jacuzzi. For those more in depth readers Hotel is Nice hotel and great location. Lovely pool not biggest but big enough for us. Hotel has gym and fantastic facilities inducing coin laundry machine. Much cheaper and better then local coin laundry facilities. The resort itself isn’t worthy of 5* for me just as a resort but staff make it 5* We meet Lydia who was manager and she was fantastic! Helpful, knowledgeable and made our stay pleasant resolving everything. Phillip was here wingman making sure we was looked after. He sorted a room last minute after mess up back at home and just offered excellent service! Bradd! Everyone needs this Bradd in there life’s! He just made us happy and always had a huge smile on his face enjoying his work and reflected in making us happy! Overall Rooms are standard and modern with everything you need for your stay be business or social. We stayed total of 4 nights and didn’t have a problem. Lobby is nice and bar is relaxed! Restaurant for breakfast had great selection. Overall pleasant stay but as I say staff made it 5* for partner and I thank you Lydia, Phillip and Bradd. Thank you Novotel for pleasant staff & nice stay. Curtis

I was in Sydney for a connection to Canberra, so was staying in Novotel. It a good hotel definitely as a product, ~ Well places near the China town area ~ Well connected ~ spacious rooms ~ Good WiFi ~ VERY VERY helpful and corporative Reservation team ~ very cool 😎 front desk staff ~ very comfortable sleep and quiet rooms Please look into - lighting in the room in evening time. As it’s very low and depressing - building and few facilities looked tired ex, elevators interiors Overall love the place and the people.

An overnight stay for a party in the city and this Novotel was a great pic. Location: great Near the city or near enough for a cab. It was just under $20 to circular quay. Close to Hay Market, Darling Harbour and attractions. The train is only about a 10 min walk up the road as well. The hotel has been nicely designed in Novotel flair. The room was a nice size and the bed was comfortable.So far ticked all the boxes. The staff are AMAZING. So friendly and accommodating. We could see the pool from our window however we did not get the opportunity to use it time. Breakfast was choice of continental or full and was large enough to feed the crowds as was a busy morning. Car park is located right next door and there is a set rate for Novotel guests. Looking forward to staying again another time!! Absolutely wonderful. Note: stay was in December. I had retrieved my review posted the incorrect pictures and will now re-post with the correct ones give away my secret fave hotel in Sydney! It's not horrendously expensive like others in this league, so I hope this doesn't make it so! ;) Stayed here a few times on business and it's a great option right across from Central Station. (5/10 min walk if come through the underpass). Very convenient. Lovely, old-fashioned feel and service with modern rooms and a great little restaurant and bar. Very good room service - especially breakfast - expensive though. Some great cafes around so better options I feel. Also a very nice rooftop pool if you get the chance and weather to use! Unfortunately I haven't yet!

located close to central station this is a great place to stay. All the staff are welcoming, friendly and helpful from the moment you arrive. The buffet breakfast is great and the lunch/dinner menu is small but varied. The food is of a high standard although wasn't keen on the roasted bone marrow! Will stay there again

Very nice hotel in the heart of Chinatown. The hotel is close to cafes, restaurants and public transit. Very easy to get to the Opera House, Circular Quay and Darling Harbour. We walked everywhere, however the Central Station is a 5 minute walk away. The staff were also very friendly and made sure that we had breakfast boxes for our day of departure which was really early. The hotel was decorated throughout in pride colours due to the Gay and Lesbian Mardi Gras which was an amazing show of acceptance by a big brand like Accor. If I come back I will definitely stay here again.

I'm biased as it's close to my workplace, but this is my favourite work-stay hotel. Service is friendly and proficient, the hotel is always neat, tidy and reliably comfortable. Room service is consistent for when you just need to eat and sleep at the end of a long work day, but there are also lots of great places to eat being walking distance from Chinatown, Chippendale and the CBD. Really quiet too being tucked on a side-street.

169-179 Thomas Street Haymarket NSW

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center
  • WiFi and wired Internet in rooms and public areas (fees apply)

Novotel Sydney Central places you within 2 miles (3 km) of popular sights like University of Sydney and Circular Quay. This 255-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour fitness center. Located in central Haymarket, the hotel is also near Sydney Opera House and Sydney Harbour Bridge.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


All 255 air-conditioned rooms provide refrigerators, minibars, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include safes, phones, and ironing boards.

Property features

Guests staying at Novotel Sydney Central enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for AUD 38.00 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, 13 meeting rooms, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

61.0% of guests recommend this hotel

Total of 1409 reviews