Lythe Hill Hotel, Restaurant & Spa4.0 out of 5.0
Recent guest reviews
We have just returned from our night away at At Lythe Hill. From the offset the staff were friendly and welcoming. The room was of a high standard, with a good choice of in room hot beverages. The setting of the hotel gave some amazing views of the downs, which really makes for a memorable stay. The food in the restaurant was superb, I had the rib eye steak and my Fiancee had the burger, all we can say is wow, they were cooked to perfection and very tasty. The front of house were friendly and attentive. All in all this hotel easily meets the standards of 4 star and one of the best in the area. We highly recommend a stay at Lythe Hill and feel some of the negative comments on TA are unfair. Thank you guys.
Booked an overnight spa break for 4 friends. Was very impressed with rooms, separate restaurant had very good service and food. Beautiful views as well! Spa area also very nice, sauna, steam room, pool, jacuzzi (not best jacuzzi I've experienced). Gym was fairly well equipped and we enjoyed our treatments. Only minor fault was we had communicated our treatment preferences via our booking agent and these obviously hadn't been passed on to the spa - in fact the girl on the spa desk was quite rude about it. Would recommend for getaways, family gatherings and venue hire!
Visited here today for Spa day treat & a bit disappointed as place could do with some TLC & whilst full body massage & facial were good, pedicure was disappointing, had OPI & was told we had to not put shoes on for 2hrs. Very silly as we had to drive home. Also on leaving we were approached by member of staff asking if we had paid ! My daughter & partner had paid over the phone in advance of our visit & then came running after us in the car park like we had done something wrong!! Very unprofessional, way over priced & not customer friendly. Staff were informed is was a Birthday treat & we were told they would do something for me, nothing was done . Would not recommend this place , very disappointed.
The staff at reception weren't very welcoming, nor was the gentleman who served us at breakfast. It's a shame when you're not greeted by friendly staff, as it creates a bad atmosphere, and gives you the impression that no one really wanted to be working there. That being said, the girls who gave us treatments in the spa were very friendly and hospitable- they made the effort to make conversation, as did the staff who served us dinner in the evening. The hotel had nice spa facilities, although unfortunately the jacuzzi wasn't working. The food was really good, and the grounds were peaceful.
Very disappointing experience, check in was good and we were allocated a really nice room with a view which was great. We had a reservation for dinner at 8pm , the restaurant was busy and the staff were clearly doing their best. We waited about 40 minutes for our starter and then a further hour for the main course. We did get an apology at this point and was advised there was an issue in the kitchen. We were not in any rush and whilst not ideal told them not to worry, The food that was served was really enjoyable. Having then waited another 15 minutes to give our dessert order, we asked for a cheese board at which point we were promptly told the kitchen was closed and we could not have cheese but could order a dessert. I found this pretty unreasonable as if we had not had such an unreasonable wait for our food to be served the kitchen would have still be opened and surely a cheese board is no harder to prepare than a dessert ? We decided it was probably not our night and time to give up so asked for the bill, which was when we went to the bar to pay, it was then we were told we could have a cheese board after all at which point I had had enough so we left. I appreciate there may have been issues in the kitchen but when you are paying £100 for a meal you do expect to be able to complete it without feeling you are an inconvenience. The two young ladies serving us were lovely and really trying so hard, I get the impression the young lady who refused the cheese order was just acting on instructions from the kitchen . On check out the Manager was not there, so I emailed him to tell him of the poor service but received no reply, I emailed him again and the reception team but 4 weeks on still no acknowledgment !
We booked the Hotel for a Christmas party for 10 people and also booked three rooms to stay at the hotel that evening. We had several issues with the Christmas Party and our stay and on leaving we were advised to email in with our issues. The email was sent to firstname.lastname@example.org and some time taken was in writing out the detail, we had no reply. Having not had a reply I then tried to make contact with the group manager, David Graham and left a message to call me back, this also has not happened. As we don't appear to be able to voice our issues directly to the management this is probably a good forum. The Christmas Party struggled to get going with low attendance, bright lighting and quiet music until after the meal. The photo booth, one of the only features, was still being set up after the meal and put away before the evening had finished. We asked for 3 bottles of white and 2 bottles of red wine, believing this would be the basic hotel wine and were charged £141.90 for the 5 bottles. There were no normal toilets and the hotel had rented in portable toilets and placed them in a tent outside with no heating. The outside temperature was close to freezing making this an uncomfortable experience. Each member of our staff who stayed at the hotel had their credit card "Pre authorised" with up to £230 and this amount remained on the statement of several days after paying and leaving. The room rate was overcharged and was only correct when pointed out. The residence bar ran out of Presecco at 7pm and was shut before 12pm. The room we had was pleasant but the radiator appeared to be jammed full on and there was a substantial leek through the ceiling causing damage to clothing. I could go on but I guess I have made my point. The Hotel appears to be poorly managed at all levels. I would not advice that companies book events at this location or the sister group, The Old Thornes until they sort their act out. We spent nearly £1,000 on one night and don’t feel we got what we paid for.
Although the most interesting feature of this hotel is the impressive Tudor building, most of the accommodation is in separate, modern buildings.The bedroom wasn't particularly large but there was a separate lounge area making it feel spacious and more like a suite. The bed was comfortable and we both slept well. The bathroom was of average size and contained everything we needed. There were tea and coffee facilities but, strangely, nowhere nearby to plug in the kettle; we balanced it on top of the sofa to use the socket behind. Our visit was arranged by my husband's employer and was part of their Christmas party which was fun but the dinner, being mass-catered, was OK, but not great. The breakfast buffet the following morning was very good and included just about everything you could think of. The only downside was that they kept running out of some of the hot food choices but it did mean that everything was replenished regularly so the food was hot, which is often not the case in a buffet. Overall we enjoyed our stay and would come back.
Four of us stayed here for two nights over NYE 17/18. We could not fault the staff who were friendly, attentive, hard-working and happy and the food was excellent. The beds are huge and really comfy. The spa and pool area is large and well equipped. If you are less mobile you would find the buildings difficult as currently there are lots of steps and you have to go out in the open to access different buildings.. We understand there are plans to address this in the next phase of renovation/development. We would definitely stay again.
We booked a last minute New Year break and I'm so glad we did! Reception staff friendly and helpful and the room large and comfortable. They only had suites left as we booked so late so we had a large bedroom and bathroom with a large lounge too. Only slight niggle is the lighting was very dim in the lounge, so unable to read in there. There was also a terrace overlooking the lake with seating but it was too cold and wet to enjoy that, but it would be lovely in summer. The New Years ball was great, we met some lovely people being seated on a table of 10. Great live band and the food was excellent. The staff were smiling and nothing was too much trouble. Lovely late brunch in the morning followed by time lounging by the pool. The perfect break before the return to work tomorrow.
We stayed for their two night all inclusive Christmas package arriving Christmas Eve to Buck's Fizz and mince pies. Hot buffet was served in the evening which unfortunately was not that appetising, cold starters and dessert choice was good. The wildebeest restaurant in the Tudor building was very smart and really nice elegant decor. We enjoyed the Christmas quiz even though there was not many people taking part. Staff were very welcoming and friendly and Gemma on reception could not have been more helpful and accommodating to my disabled husbands needs. It meant a lot and made things much easier and comfortable for us. Thank you. Buffet breakfast each morning was very nice and lots to choose from. Christmas lunch was served in the function room and was a carvery. All was very good and tasty. Enjoyed the spa facilities on Christmas Day. Had a nice swim, pool water was a bit cold but ok for a quick splash. Our room was very big, nice views across the hills and down to the lake. Nice big comfortable bed and huge bathroom. Only thing we didn't realise was the hotel is made up of lots of different buildings so to get from your room to reception or the Tudor building for food you have to go outside, which is ok in the summer but in the winter and it's a rain storm it's not so good. However the staff make up for this and I would definitely recommend a stay.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Waverley, Lythe Hill Hotel, Restaurant & Spa is within 2 miles (3 km) of sights such as Haslemere Educational Museum and Halsemere Hall. This 4-star hotel has 44 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. It's also near Ramster Gardens and Hindhead Commons and the Devil's Punch Bowl.
This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start each morning with full breakfast, available for a fee from 7 AM to 9:30 AM.
All 44 rooms feature coffee makers, free bottled water, and ironing boards. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Desks and free toiletries are other standard amenities.
At Lythe Hill Hotel, Restaurant & Spa, guests enjoy a full-service spa, an indoor pool, and a fitness center. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, a terrace, and laundry facilities.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 1102 reviews