Lythe Hill Hotel, Restaurant & Spa4.0 out of 5.0
Recent guest reviews
Great food, location and room. Fabulous decor and wallpaper, very well thought out. Lovely spa and facilities, very clean, had thought of everything. Lady at reception went above and beyond. Very friendly and helpful answering our many questions. Wedding being set up and looks like a lovely venue to get married. Will definitely be visiting again.
We stayed here for one night on the way to Goodwood (it's about 30 mins away) I was impressed in so many ways. The staff were very helpful and attentive and our room was outstanding; spacious, modern, clean, huge bed and bathroom. The grounds are just lovely and the Tudor building just beautiful. Breakfast was superb and the icing on the cake was the access to the lovely spa with steam room and sauna. All of this for under £90 per night- what great value! We will be sure to return when we are in the area again.
On the positive side very good service (from I think rather overworked but professional and friendly staff). Also enjoyed the food, good menu, nicely cooked. The main negative was specifically asking (as we always do these days) on paying whether staff got the tip. Hard to get an answer, but eventually established if you pay by card they don't. If you leave cash they do. If true the restaurant really should point this out, and it doesn't. We left a cash tip. Increasingly frustrating aspect of eating at restaurants, and we see a variety of responses to this question. We tend to avoid restaurants that take staff tips.
We arrived at this hotel with high hopes but unfortunately this was quashed pretty quickly when we arranged the best room in the hotel for the bride to be and her hens. As we arrived the couple before us were given our room incorrectly and instead we had to squeeze six women into a small room as they refused to give us the room we had booked. The people in our room refused to move and we would have expected them to have been told to move, this didn't happen. Our bride has been in tears as the night before her big day has been ruined. The compensation we have been offered is two bottle of proseco which just isn't cutting it, this is no compensation for ruining our brides big day. The customer service has been awful in tying to rectify this solution. However, I can say that Razvan on the bar has tried his hardest to make up for his huge mishap and he has been fantastic. I would not recommend coming to this hotel just purely for shocking customer service.
Excellent facilities for Business and Leisure, a really lovely hotel. Stayed for one night only on business, excellent WiFi services, and great food also. The only downfall i found was that the room service menu was a little sparce for hot food. The restaurant i did not use so i cannot comment, it was just a shame the room service menu was full of sandwiches and limited hot food. This would NOT deter me from coming back, in fact would look forward to another stay.
My wife and I stayed here on our wedding night. The staff were awful, spoke to my wife in a disgusting manner, spoke to the bridesmaids in a disgusting manner, and didn't even congratulate us on our wedding night when we showed up in our wedding gear at the end of the night. My wife booked the honeymoon suite the night before the wedding also, for the bridesmaids and herself, so that they could all get ready there in one big room on the morning of the wedding. When they got there, the hotel staff had admitted the wrong couple into the room that my wife had booked for herself and the bridal party. The other couple were there on their own, celebrating their anniversary, and refused to leave the room they had wrongly been given. The hotel staff made no extra attempt to get the wrong couple out of the room. They offered 2 bottles of prosecco to recompense but only gave them one. Lots more service failings, rudeness, and outright disgusting behavior from the management ensued throughout that day and the next day. In short - THIS HOTEL RUINED MY BRIDES DAY & NIGHT BEFORE OUR WEDDING. SHE WILL NEVER FORGET BEING BROUGHT TO TEARS BY THE MANAGEMENT AND HOW UPSET SHE WAS. It isn't worth the risk.
We came back here yet again! The Renovations on the hotel look stunning, a little bit of scaffold one end of the building which faces out to the road, so cant see how this could bother anyone, and when you see the upgrade it is doing to the hotel you think fair play, no work carried out on the weekends either il add. Our stay was perfect again, rooms were lovely, food as good as ever and the girls at the spa were great and all ran on time, baring in mind there were 6 of us! Staff here were as good as ever, my only quarm on this was we did have to complain about a roudy couple arguing all night as clearly had too much to drink at the wedding on there, and feel maybe we should have had something for this, baring in mind it went on till early hours of the morning. But other than that amazing stay again, well done Lythe Hill.x
It’s with my deepest regret that I have to write this and that it has come to this, but unfortunately as the hotel refused to apologise for the way we have been treated (we haven’t asked for money – just a sorry would do), I am having to put this on a public forum to warn other potential couples. Sorry if you have already booked. I hope you have a more successful day. I hasten to add, my husband and I had a magical day DESPITE everything that happened prior to and on the day of the wedding. 6 weeks away from our wedding, we turned up to Lythe Hill to do our menu tasting. There was scaffolding everywhere. We were shocked that we hadn’t been told about the extensive external works that were clearly happening around our “proposed” wedding breakfast room. We were told at the tasting by the planner that the works would be completed and the room would be ready. With no apology as to why we hadn’t been told prior to turning up that day. The room wasn’t ready. 5 weeks before our wedding we were told they would be getting a marquee. Not ideal, but they had us (for want of a better phase) bent over a barrel in the beginning of peak wedding season. It also took away the option of getting married inside in case it was wet… oh unless we wanted to get married in the gym of course… at this point 4 weeks away from our wedding, I cried. They gave us some discount on some evening drinks… they refused to return any of the full amount we had already paid, but said they could add on some extras, which we grabbed with both hands, as we had no other option. We turned up the day before and the marquee was actually lovely. And luckily is only spit a little with rain during the ceremony, so we didn’t get too wet. My husband and I were not served ANY canapés. Due to the registrars being 15 mins late, the ceremony was delayed by 15 minutes. The wedding breakfast was delayed by over half an hour, even though both my husband, my mother, the best man and I asked to speed things up, it should have only delayed our breakfast by 15 minutes. Instead it was delayed by 45 minutes, which we kept asking to have our guests seated. Due to the delay, my 94 year old grandmother had to leave before the speeches were done. The menus on each of the tables for the breakfast were wrong. They read chicken when we were having beef. Either my father or I (one of us) weren't served a toasting glass of sparkling, which meant we had to share during the speeches, not ideal and there was no one to flag down to rectify the issue. My friends 2/3rds full bottle of prosecco was taken away by one of the staff and I had to ask the wedding planner onsite specifically to reimburse them with the correct amount. The day was beautiful, however the aforementioned issues, upset both my father, my mother, my husband and I prior to and on the day. Which is a shame, as the ceremony was completely lovely, so is the setting, as were the staff on the day, the marquee, the food and the DJ. Thank goodness we are good people and don’t sue them. What a shame we spent so much money on a venue that ended up causing so much stress.
An idyllic location, very peaceful and quiet. The spa is amazing, great pool and gym. Room was very, very neat and spacious and newly decorated. The room though was a bit warm at night - there was an AC unit but it didn't really work. A slight concern for the future might be when/if the Hotel adds glamping units - this might lead to increased noise and disturb the lovely setting. Also, it might mean that the Spa becomes much busier.
On the positive side: Lovely located in the hills, quiet and serene. Great for walking the serpent trail. But the pretentiousness of 4* talking about the Spa(=tiny swimming pool, steam room and sauna for 4, renting a robe for 15gbp each) and discrepancies between on one hand having very specific requests about dress code and not having kids in the dining area and the hand other not living up to that make it not worth the money Food is ok, not great
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 1078 reviews