Best Western Ship Hotel3.0 out of 5.0
Recent guest reviews
Like a rabbit Warren but lovely hotel. The staff were v friendly. My only negative would be that the carpet in the corridor on 2nd floor was badly worn but hey that didn’t affect our stay! Bed was soooo comfortable. Room was v warm but open windows soon sorted that. Would definitely stay there again.
We stayed at the ship for a two night stay as we were attending a presentation at Mercedes Benz world. We travelled with friends of ours. We booked this hotel because it wasn’t far to travel and was great value for money. We were pleasantly surprised. The staff on reception were friendly and efficient. We were given rooms on the 1st floor. The rooms weren’t massive but a good size with a big bed and decorated well. Tea making facilities an iron and ironing board and hairdryer were also available. The bathroom, although quite small was very clean and toiletries were supplied. Clean towels both days. The hotel is situated very well. There are plenty of smart bars and restaurants along the high street also a Waitrose a few doors down and Morrison’s across the road. The bar is also open 24/7. I will definitely recommend this hotel.
We liked the hotal and the breakfast was good(not included in room price) as was staff friendliness and courtesy. We were attending a wedding party so feel slightly bad at mentioning noise at it was from the party we attended, but all the same it prevented us from an early night. I must say that the party food prepared by the hotel was both excellent and creative.
I've stayed at the Ship many times and in the last few years it has considerably upped it's game. The staff are friendly and helpful and the atmosphere is good. I would have rated the room higher but on this occasion the phone wasn't working and I needed to ask for a spare blanket when the temperature dropped. This was a rare oversight and I would happily recommend the Ship.
Great Hotel with a wide range of Menu, bar meal, nice restaurant, Staff are an added value, always happy to help. Hotel rooms are comfortable, some refurbished & have everything required. Good location also with the High Street of Weybridge a few steps away, A very nice & friendly place to stay
Myself and partner booked a stay on the 21 october 2017, staying in room on the third floor. While the room itself was satisfactory, you could sleep but it was in need of repair and care, the issue started at 1am with noise. I had to go to the night porter (first time) at 1.45am to make a complaint about the noise in the room under question. It was Male voices that bellow upwards / slamming doors as multiple guests moved into one room from another. We were fine till 1am, but when I had a 4 hour drive tomorrow back for work, and my partner had a 6am start.. Well gone 2.30am, he had to go find the night porter again to fix this issue as asking them politely didn't help. This time they put a 'do not disturb sign on the door' - ironic really.. Anyway, we expected some action to be taken to tolerate this poor behaviour, e.g. ask them politely to take their party/gathering down stairs and drink there as to not disturb the other guests. Nothing was done here, we had to persist with the noise, and we had not managed to sleep a wink. If we lived close by, we would have driven straight home! Final and third attempt, now at 3.07am due to voice issues not improving and getting worse, I went back to complain. The Night porter just said 'it's a wedding' .. gone 3am sarcasm doesn't really mix well with me, and that doesn't mean that as a paying guest, we are to suffer surely ?! It had gone 3am ! To resolve the issue he got the duty manager John Thompson. He was short with me, rude and not exactly friendly. He just said, 'well want do you want?' I said well after 2 hours I expected to be offered to move rooms'. He said, I just asked them to be quite'. I said yes, but hours later it hasn't helped. So in the end, the night porter went to check another room on floor 1. I said to John Thompson that I'm unhappy as my partner is on business, and up at 6am, and myself I had a 4 hour serve home. He sarcastically said, 'what only 4 hours, well you must drive fast'. Not really in the mood for sarcasm, it wasn't even said in a joking way and he just kept sucking his blooming mint - yes service from management means eating when with an upset customer. Nothing was done to compensate for this stay, even the response on the email form the complaints department. All I had was 2 hours sleep in a room they should have moved me into on the 2nd attempt, to have offered to move us, not for us to demand it. I'm overall upset with the service we paid for, I would have liked at least some form of compensations (not even offered a warm drink when down there waiting upset and anxious with lack of sleep).But nothing - as expected. I would not recommend this place to anyone. Oh the customer services response today was: Good morning -, Thank you for taking the time to contact Best Western Customer Services regarding your recent experience. Naturally, I was very concerned to learn of your disappointment and I hope you can accept my apologies for this. If you can please advise which Best Western Hotel you stayed with we can certainly look into this with the management team at the hotel. I do hope this meets with your approval and we look forward to hearing from you. Kindest regards, Sian Overall, terrible, poor management, no customer care.
Lovely hotel, big room good quality bed linen and toiletries. Nicely decorated and on site parking. Breakfast menu was lovely, everything you could possibly want!!!! Windows did not open very well, so if in the summer could be a problem, and it is over flight patch from Heathrow.
Excellent front desk and staff throughout my brief visit but have stayed before and was the same. Breakfast was first class, dinner was very well priced but I always use one of the many local restaurants of which there are many.
We frequently lunch at the Ship Hotel on a Sunday it being a short walk away. The staff are always welcoming but lately the turn over of personnel has been a bit off putting. However they are helpful and usually of a genial disposition. The ambiance in here is of a preserved genteel of bygone days, excellent, you are able to enjoy a meal in comfort. The food here is of a well prepared galley and good cooks it always tastes as it should beef nice and tender with all the necessary vegetable accompanying it also with great taste. The tables are always well laid sparkling glassware, shining cutlery and snow white serviettes a joy to sit down to. Sundays at the Ship a must if you are local or on holiday
Decent hotel with nice clean rooms, decent bathrooms and a nice bar, it caters for weddings so weekends can be a tad noisy but all in all a pleasant place to stay with parking but get in early for parking as it goes quickly
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 577 reviews