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Sheraton Westport Chalet Hotel St. Louis

3.5 out of 5.0

Recent guest reviews

We stayed at this hotel to view the 2017 Eclipse and were glad to get such a good rate. The hotel looks a bit weathered on the outside but the inside is more updated and modern. The room was clean and comfortable, the a/c unit was loud but tolerable. My only real complaint is that when you book your room to have breakfast and evening snacks included, they make you go to a tiny room on the 5th floor to eat and on days when the hotel is rather full, the room is too small to accommodate everyone they have sold this option to. We went to eat 2 mornings in a row around 8 am and the food was all gone, coffee was gone, the tables were covered in dirty dishes and there were people standing while eating. We finally did get food, sat at a dirty table and never got coffee. On a day with fewer guests, the food options and seating were great so I guess you just need to hope you aren't staying when the hotel is totally booked.

The room was nice, comfortable bed and pillows. The shower wasn't the best- light water pressure and dingy curtains. What really upset me is that no one came to clean our room so we did not have any towels or coffee for the next day. The complimentary breakfast was near empty when we went at 8:45. No plates or coffee and the only food was a slice of honey dew melon and the bottom of the pan of eggs. The woman in charge of the breakfast was so rude and was in no rush to fix any of it. We ate out instead. The front desk staff was very friendly. Not impressed overall- won't be booking there again.

There is a card giving the guests the option to not have their rooms cleaned, but we wanted our room cleaned so didn't put the card on our door. We left in the morning and got back at 5:45pm and the room wasn't cleaned. We had to track someone down to give us fresh towels. Finally after 6pm someone came to clean the room, but when she saw us there she didn't do anything. We won't be going back to this hotel.

We were driving through, but stayed after getting caught in a storm. It was a very enjoyable and relaxing stay. Would have stayed another night if there had been time.

Very nice hotel, excellent staff, clean rooms. Over all a great place to stay.

It's very humble from the outside, but inside is SPG-like. Be careful with breakfast buffet...no staff was around, so we picked a table. We each got small portions from the buffet (my colleague some yogurt, me some oatmeal) and typically in this scenario hotels just charge for what you eat. However, in this case, the waitress charged us for the entire buffet! We should've walked around the corner to Starbucks and gotten the same food for 1/3 the price.

No remote in room. Called the desk for assistance. After 1&1/2 hours no response called to cancel since it was 10:30 pm.

The Chalet was very nice. Staff were very cordial. The only disappointment was the absence of a complimentary breakfast. I would have thought at these prices they would have provided that.

The only bad thing was that there was no microwave or refrigerator in the rooms we actually stayed August 2-5 it was great

Location has taken a dive in recent years. Hotel needs updating. Bugs everywhere on balconies and when you open the sliding door they fly in by the handful. Cleaning needs to be much much better. I won't stay here again. On the positive, the beds are comfortable and the television has plenty of channels.

The room was as advertised. was a good value for the night compared to other hotels in the area. I would stay there again

Luxurious, clean and comfortable. Fun to walk around the little lake and see 3 duck families, each having 5 babies. Close to several great restaurants!! The staff was very nice.

Was a good hotel stay no problems. Had the convience of getting to and from the wedding hall no problems

We couldn't have been more pleased. The lake-view room was well furnished and clean with a very comfortable King bed. The staff was helpful and friendly, the breakfast buffet was delicious, and the hotel itself and the grounds were beautiful and well maintained. In addition,the Westport location offers a variety of great dining and entertainmnet options within a few hundred yards of one's room.

To pick up furniture, and go to the Art Museum. Made a reservation for the Drury Inn at the Airport, but it was closed because of the tornado.

Enjoyed the comedy club & restaraunts.

We stay there for 3 night weekend and it was horrible experience. From the minute we check in we were drop dead tired, but the room was paper-thin walls that it took me a while to fall asleep. Our room locate on the lobby and the pool is a level below and pretty far out. However, i could still here the kids play like they were in my room. We never make complain because we were out most of the time. But I figure we'll sleep in til an hour before we check out but the cleaning crews woke us up at 9 with the door slamming into the medal bar every five minutes. I literally wanted to scream! If u want a good9 of sleep go else where. (I could literally hear my neightbor brushing their teeth.) I didn't have them made my bed anyday, so we slept in the second bed the last day and the sheets smell weird so we went back to the other bed. FYI close both curtains, the white curtain will be see thru at night. My bf saw me butt naked while he was outside.

Very nice. Rooms were clean and very comfortable. Most everything was great!

Overall, the hotel was very good and the location was ideal for my business meetings. Also, the restaurants located next to the hotel were convenient and good quality.

I didn't get the room I had booked online, there were mosqitos all over the balcony and room, the bathroom was a little unclean, but o.k., the thermastat would not allow me to turn on the heat, and there were very few channels to watch, and check in was great, but the other staff didn't seem to friendly! The bed was sooooo wonderful, the room decor was amazing, great lakeview, and there are plenty of places to go in Westport.

Room options

Club Room, Business Lounge Access

Full 2 | King 1 | Sleeps 4

Room (King)

King 1 | King 1 | Sleeps 4

Guest reviews for Sheraton Westport Chalet Hotel St. Louis

Everyone (3) Couples (12) Business (8) Family (6) Friends (2) Other (6)
4

easy drive to downtown st. louis

Everyone

We stayed at this hotel to view the 2017 Eclipse and were glad to get such a good rate. The hotel looks a bit weathered on the outside but the inside is more updated and modern. The room was clean and comfortable, the a/c unit was loud but tolerable. My only real complaint is that when you book your room to have breakfast and evening snacks included, they make you go to a tiny room on the 5th floor to eat and on days when the hotel is rather full, the room is too small to accommodate everyone they have sold this option to. We went to eat 2 mornings in a row around 8 am and the food was all gone, coffee was gone, the tables were covered in dirty dishes and there were people standing while eating. We finally did get food, sat at a dirty table and never got coffee. On a day with fewer guests, the food options and seating were great so I guess you just need to hope you aren't staying when the hotel is totally booked.

By , from MN on Aug 24, 2017

2

ok hotel, lacking in a few departments

Everyone

The room was nice, comfortable bed and pillows. The shower wasn't the best- light water pressure and dingy curtains. What really upset me is that no one came to clean our room so we did not have any towels or coffee for the next day. The complimentary breakfast was near empty when we went at 8:45. No plates or coffee and the only food was a slice of honey dew melon and the bottom of the pan of eggs. The woman in charge of the breakfast was so rude and was in no rush to fix any of it. We ate out instead. The front desk staff was very friendly. Not impressed overall- won't be booking there again.

By , from Denver, CO on Aug 22, 2016

2

nice hotel, but they don't clean the rooms.

Everyone

There is a card giving the guests the option to not have their rooms cleaned, but we wanted our room cleaned so didn't put the card on our door. We left in the morning and got back at 5:45pm and the room wasn't cleaned. We had to track someone down to give us fresh towels. Finally after 6pm someone came to clean the room, but when she saw us there she didn't do anything. We won't be going back to this hotel.

By on Apr 5, 2016

5

unplanned, but great stay

Couples

We were driving through, but stayed after getting caught in a storm. It was a very enjoyable and relaxing stay. Would have stayed another night if there had been time.

By on Jul 11, 2015

5

girls birthday trip

GetawayWithFriends

Very nice hotel, excellent staff, clean rooms. Over all a great place to stay.

By on Jun 9, 2015

4

it really is like a chalet

BusinessTravelers

It's very humble from the outside, but inside is SPG-like. Be careful with breakfast buffet...no staff was around, so we picked a table. We each got small portions from the buffet (my colleague some yogurt, me some oatmeal) and typically in this scenario hotels just charge for what you eat. However, in this case, the waitress charged us for the entire buffet! We should've walked around the corner to Starbucks and gotten the same food for 1/3 the price.

By on Nov 1, 2014

3

ball game

Couples

No remote in room. Called the desk for assistance. After 1&1/2 hours no response called to cancel since it was 10:30 pm.

By on Sep 30, 2013

4

very nice hotel

Families

The Chalet was very nice. Staff were very cordial. The only disappointment was the absence of a complimentary breakfast. I would have thought at these prices they would have provided that.

By on Aug 12, 2013

4

great weekend get away

Families

The only bad thing was that there was no microwave or refrigerator in the rooms we actually stayed August 2-5 it was great

By on Aug 6, 2013

2

ok hotel

BusinessTravelers

Location has taken a dive in recent years. Hotel needs updating. Bugs everywhere on balconies and when you open the sliding door they fly in by the handful. Cleaning needs to be much much better. I won't stay here again. On the positive, the beds are comfortable and the television has plenty of channels.

By on Jul 21, 2013