I needed copies made of a document i needed to hand out, but the front desk said that their copy machine had been broken for a week. This was an inconvenience to me and forced me to go to an another outside source to get copies made. I can understand if the copy machine was not working, but why wasn't ...
The hotel staff were extremely service oriented and went above and beyond to help me. This included accommodating a day late arrival due to a flight delay, early check-in the next day and shuttle service to and from the hospital. Their kindness will be long remembered and I have spoken of this to ...
It was a good stay for the price. Breakfast was very crowded for the space they had it in, maybe it was just a busy weekend. However they did have a hot breakfast with waffles, line to make the waffles was 20 min so make sure you give yourself enough time. Pool area clean, rooms clean.
Overall, the rooms were nice however the beds were really small (especially for 2 people) and someone had left their food in the room refrigerator when we opened it. The staff was pleasant and accommodating.
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Excellent hotel facility , stayed for 4 nights in a 2 bedroom - excellent service Breakfast was sufficient and Few nights dinner too -
The stay was very nice. The room was large, comfortable and clean. The breakfast in the morning was very good and the staff very nice.
Apartment like hotel with functioning kitchen. Staff were friendly. Convenient location near MSU. Would stay again.
My recent stay at the Residence Inn Lansing West was a leisure trip for Christmas shopping. The hotel was in a great location just down the street from Lansing Mall and other shopping centers. The room was clean (despite a couple of spiders in the bathroom) and comfortable. The staff was welcoming and accommodating my request for either a first floor room or a room near an elevator for my elderly mother who was traveling with me and can't walk long distances. We were placed in a room on the first floor. Breakfast offered a good variety. My pre-teen daughter was also traveling with me and looked forward to swimming in the pool. This is where we were greatly disappointed. The pool was very cold so we tried the hot tub which wasn't much warmer. The hot tub timer didn't work either. We sat in the hot tub for maybe 10 minutes and went back to our room. No one else was in the pool area for good reason. No signs were posted stating that the pool and/or hot tub heaters were out of order or that the hot tub timer didn't work. Overall, my stay met my needs, but was not one I would rave about.