Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
5 bars/lounges, swim-up bar, poolside bar
Aerial view
Outdoor pool, pool umbrellas, sun loungers
5 bars/lounges, swim-up bar, poolside bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪5 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪5 min walk‬

Room options

Suite Junior

10.0 out of 10
Exceptional
(2 reviews)
  • 376 sq ft
  • Sleeps 4
  • Free WiFi

Suite Junior

  • 376 sq ft
  • Sleeps 4
  • Free WiFi

Suite

  • 710 sq ft
  • Sleeps 3
  • Free WiFi

Suite Junior with internal view

  • 376 sq ft
  • Sleeps 4
  • Free WiFi

Junior Suite (M)

9.6 out of 10
Exceptional
(19 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (L)

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Superior, L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Courtyard View (E)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (M)

10.0 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Superior B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite (B2C-CA)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite (B2C-CA)

  • 337 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Superior | B2C-CA)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (C)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite (Superior | C)

9.6 out of 10
Exceptional
(14 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (C)

8.8 out of 10
Excellent
(40 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (U)

8.0 out of 10
Very good
(3 reviews)
  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (Superior | U)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (C)

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms (Superior | C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (L)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds
  • Free WiFi

Junior Suite (Superior - Elite Club,+18yrs, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, +18yrs, C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite (Elite Club, +18yrs, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Superior - Elite Club, +18yrs, U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, +18yrs, U)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Elite Club, +18yrs, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Superior - Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Superior - Elite Club, B2C-CA)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms, Garden View (Superior | M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (Superior | E)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (E)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds
  • Free WiFi

Junior Suite (Superior - Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Superior, Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Sea View (Elite Clubm, +18 yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (Superior | L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Sea View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite Junior with Garden View

  • Garden view
  • 376 sq ft
  • Sleeps 4
  • Free WiFi

Junior Suite (U)

9.2 out of 10
Wonderful
(305 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Superior, U)

8.8 out of 10
Excellent
(60 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playacar, Hotel Riu Palace Riviera Maya - All Inclusive is within a mile (2 km) of popular sights such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 460-room, 4-star property has 6 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Playacar Golf Club - 2 min walk - 0.1 miles
  • Playacar Beach - 5 min walk - 0.3 miles
  • Mayan Ruins of Playacar - 5 min walk - 0.3 miles
  • Quinta Avenida - 3 min drive - 1.1 miles
  • Playa del Carmen Main Beach - 5 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬11 min walk
  • ‪Turquesa - ‬7 min walk
  • ‪Occidental Allegro - ‬3 min walk
  • ‪pepe’s food tequila - ‬2 min drive
  • ‪Don Rafael - ‬2 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

At Hotel Riu Palace Riviera Maya - All Inclusive, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include dryers, balconies, and sitting areas. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Palace Riviera Maya - All Inclusive?

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Palace Riviera Maya - All Inclusive?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Riviera Maya - All Inclusive on May 25, 2026 start from $362, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Riu Palace Riviera Maya - All Inclusive?

Hotel Riu Palace Riviera Maya - All Inclusive provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What can I see within easy reach of Hotel Riu Palace Riviera Maya - All Inclusive?

This property is situated in Playacar, just steps from Playacar Golf Club, and within a 10-minute walk of Playacar Beach and Mayan Ruins of Playacar. You'll also find Playa del Carmen Main Beach and Quinta Avenida within a short drive.

Is parking available on site at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, covered self parking is offered for free at the property.

Is there a spa at Hotel Riu Palace Riviera Maya - All Inclusive?

Renova Spa is the property's spa and services include beach massages, couples treatments, and reflexology.

Does Hotel Riu Palace Riviera Maya - All Inclusive feature a casino at the property?

No, Hotel Riu Palace Riviera Maya - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Hotel Riu Palace Riviera Maya - All Inclusive a good place to stay for couples?

This beachfront property offers plenty of amenities for couples including 6 restaurants, an outdoor pool, and a swim-up bar.

Does Hotel Riu Palace Riviera Maya - All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Hotel Riu Palace Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Riviera Maya - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Riviera Maya - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Riviera Maya - All Inclusive.

Does Hotel Riu Palace Riviera Maya - All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

What is the closest airport to Hotel Riu Palace Riviera Maya - All Inclusive?

The closest major airport to Hotel Riu Palace Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 20.4 mi away (255 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Riviera Maya - All Inclusive comes with a balcony and some offer sea and garden views.

Does Hotel Riu Palace Riviera Maya - All Inclusive host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Riu Palace Riviera Maya - All Inclusive.

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1887 out of 2531 reviews
Rating 8 - Good. 388 out of 2531 reviews
Rating 6 - Okay. 140 out of 2531 reviews
Rating 4 - Poor. 50 out of 2531 reviews
Rating 2 - Terrible. 66 out of 2531 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Michelle K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice and attentive. Properly was well kept and very charming. I would come stay here again. My mother loved it.
Stayed 3 nights in Apr 2026

10/10 Excellent

Daniel

Liked: Cleanliness
Some of it was hard due to the heat lamps. I’ve been to to this hotel multiple times and yet it’s the same food. They really need to change things up.
Stayed 4 nights in Apr 2026

10/10 Excellent

Garry

Stayed 5 nights in Apr 2026

6/10 Okay

rick

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Average at best
Stayed 5 nights in Apr 2026

10/10 Excellent

Bradley

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Food was really good and the resort is very well maintained
Stayed 7 nights in Mar 2026

2/10 Terrible

Juan Manuel Vera

Stayed 3 nights in Feb 2026

10/10 Excellent

ToMarah Lee, Whitby

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and overall cleanliness Front desk staff was exceptional!!!
Stayed 6 nights in Feb 2026

10/10 Excellent

Aksana

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my vacation
Stayed 7 nights in Dec 2025

10/10 Excellent

Michele

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and very well maintained. The staff are very attentive and friendly. The food and alcohol is plentiful and tasty. The rooms are very nice, but note, that the shower in the junior suite is in the room so if anyone in your group wants to shower privately (older children, etc.), you'll need to leave the room. There's live music every evening in the plaza so it's perfect if you're dining at the buffet. The shows were mainly themed dancing in front of a large screen which were good, but it would have been nice to have more variety. There's a big party every Friday night at one of their other resorts up the road. It's considered family-friendly, but it's basically a rave. There are some activities during the day mainly around the pool, but otherwise it's a low-key resort. If that's what you're going for then it'll be perfect. If you're using Destination Services for transport to/from the airport note that it's difficult to find them when you exit the terminal. They have a small booth near the shuttles. We found them after searching for a while. We booked an excursion with them, which was great. We ended up booking a private car for our trip back to the airport because they wanted to pick us up 5.5 hrs before our flight. For the price of an airport meal we were able to have a relaxing breakfast at the resort and leave two hours later.
Stayed 5 nights in Feb 2026

4/10 Poor

Johanna, East Hampton

Stayed 4 nights in Feb 2026

10/10 Excellent

Michael Ramon

Upgraded to
Stayed 5 nights in Feb 2026

10/10 Excellent

Paige

Everything was wonderful.
Stayed 5 nights in Nov 2025

10/10 Excellent

Colton

Stayed 4 nights in Feb 2026

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff very friendly.
Stayed 5 nights in Feb 2026

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds, rooms and all public spaces spotlessly clean, beautiful amazing beach, courteous staff, great breakfast daily, great cocktails!
Stayed 7 nights in Feb 2026

4/10 Poor

Mathew

Stayed 7 nights in Jan 2026

6/10 Okay

Kelly

Traveled with family
All was well with the hotel. I unfortunately needed to cancel my first reservation and reschedule. I found out I was booked for 2 reservations. Have not been able to get a refund yet.
Stayed 4 nights in Feb 2026

10/10 Excellent

Pierre

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing ! Loved the food
Stayed 6 nights in Feb 2026

10/10 Excellent

Tommie, East Wenatchee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff members. Well maintained facilities.
Stayed 7 nights in Dec 2025

10/10 Excellent

Clare

Stayed 4 nights in Feb 2026

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Great hotel to stay in
Stayed 4 nights in Feb 2026

8/10 Good

Mario Alberto

Stayed 3 nights in Feb 2026

10/10 Excellent

Ela

Stayed 4 nights in Oct 2025

10/10 Excellent

Dennis

Stayed 8 nights in Jan 2026

10/10 Excellent

Eric Gene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was absolutely amazing
Stayed 7 nights in Jan 2026