Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
Adults-only property with 6 restaurants and 13 outdoor pools
VIP Access

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Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪64 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(63 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Junior Suite (deluxe)

8.2 out of 10
Very good
(92 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Platinum Yucatan Princess Adults Only - All Inclusive is located within a mile (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). This 470-room, 5-star property has 13 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Gran Coyote Golf - 7 min drive - 2.2 miles
  • El Camaleón Mayakoba Golf Course - 8 min drive - 1.6 miles
  • Tres Rios Ecopark - 16 min drive - 5.0 miles
  • Punta Esmeralda Beach - 18 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Restaurante Hacienda - ‬15 min walk
  • ‪El Beso Pool Bar - ‬17 min walk
  • ‪Mike’s Coffee - ‬20 min walk
  • ‪Privilege Lounge - ‬13 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only property with 6 restaurants and 13 outdoor pools
Guests of Platinum Yucatan Princess Adults Only - All Inclusive have access to a full-service spa, 13 outdoor pools, and a nightclub. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only property include a gym, a sauna, and outdoor tennis courts.
Guests can expect free WiFi and 42-inch plasma TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Free minibar items, furnished balconies, and coffee makers are also available.
13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • No cribs or infant beds are available.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

Will I find all-inclusive rate plans at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of Nov 2, 2025, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on Nov 10, 2025 start from $277.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What is there to do near Platinum Yucatan Princess Adults Only - All Inclusive ?

Guests enjoy the property's location in Playa del Carmen based on their ratings, and it's a short 16-minute walk from Playa Xcalacoco and also 19 minutes on foot from Chun-Zumbul (diving site). You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Is parking available on site at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Platinum Yucatan Princess Adults Only - All Inclusive ?

Princess Spa Platinum is the property's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and hydrotherapy.

Does Platinum Yucatan Princess Adults Only - All Inclusive feature a casino?

No, Platinum Yucatan Princess Adults Only - All Inclusive doesn't have a casino.

Will I find an indoor pool at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, this property doesn't have an indoor pool; however, there are 13 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

This adults-only all-inclusive property offers plenty of amenities for couples including a beach bar, 13 outdoor pools, and 6 restaurants.

Are there hot tubs at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, this all-inclusive property has a spa tub.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Platinum Yucatan Princess Adults Only - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Platinum Yucatan Princess Adults Only - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Platinum Yucatan Princess Adults Only - All Inclusive .

Does Platinum Yucatan Princess Adults Only - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Platinum Yucatan Princess Adults Only - All Inclusive ?

The closest major airport to Platinum Yucatan Princess Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.2 mi away (288 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Are there rooms with balconies at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yes, every guestroom at Platinum Yucatan Princess Adults Only - All Inclusive comes with a furnished balcony with some featuring pool views.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Platinum Yucatan Princess Adults Only - All Inclusive if you plan to say "I do" during your trip.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1593 out of 2934 reviews
Rating 8 - Good. 702 out of 2934 reviews
Rating 6 - Okay. 358 out of 2934 reviews
Rating 4 - Poor. 142 out of 2934 reviews
Rating 2 - Terrible. 139 out of 2934 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nathan William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good stay. We stayed in the Platinum section in the Honeymoon suite. This room was very large, had a jacuzzi tub and a round king size bed. We had a swim out room that also had a jacuzzi tub on the patio although it was not in great shape. We also had a plastic chair outside that was broken almost in half. The staff was mostly nice with a few that just didn't seem to be happy to be there. We tipped generously, but that didn't seem to matter. On the Platinum side there are really only three dinner options. The sushi restaurant was great. We all loved the food. We did not try the hibachi. You need a reservation to do that portion. There was also an Italian restaurant that was very good as well. And a buffet for breakfast, lunch, and dinner options. We had a server named Brian for breakfast every day. He was the best. For pools that are adults only we had two. Our swim out room pools, and another larger pool. Both had bars. Drinks were hit or miss. They could make the normal stuff such as Pina Coladas and Dirty Monkeys. They could also make some mixed drinks such as rum and coke, etc. Not much else. We found a few shots that our group enjoyed, but most were full of their mixer that tasted more like lemon juice. Overall we enjoyed ourselves, but spoke to a few that had just horrible experiences. If you're looking for a cheap vacation, this could be it, but you get what you pay for here.
Stayed 6 nights in Sep 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Went here for 2 year wedding annivery!
Stayed 3 nights in Jul 2025

10/10 Excellent

Johnia

Stayed 3 nights in Jul 2025

8/10 Good

Travia, Desoto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

kir

Stayed 1 night in Aug 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here are exceptional. Our Bellhop, Flavio, always checked in to ensure we had everything we might need. Umbertto, Ramses, and Luna were so much fun and led great pool activites....the nightly shows were fantastic. We always sat in Alberto's section in the buffet, he always had our usual drinks at the ready and shared some great laughs with us as we tried (and failed many times) to learn more Spanish. There will always be room for improvement at any establishment, but if the staff can make you forget about minor inconveniences and keep you smiling, its worth the trip every time.
Stayed 5 nights in Jul 2025

10/10 Excellent

Fatima, Belleville

Traveled with family
Liked: Cleanliness, staff & service, amenities
First time staying in an adult’s only hotel and it did not disappoint. The room was spacious and comfortable and even though the shower needs some upgrade the room was always clean. The food was amazing, always different. We want to thank Armando our server in the buffet for making our stay better. He is very polite, and friendly. I am pregnant and everyone in the hotel tried to accommodate me, from the guys at check in and everyone in the restaurants I will always be thankful to you. Really recommend this hotel to anyone who would like to have a great but relaxing time
Stayed 4 nights in Jul 2025

10/10 Excellent

Juan, Irving

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved everything about this resort. We had a swim out room and it was incredible. Most of the time we had almost the whole pool to ourselves! Food at every restaurant was delicious! I’d tell anyone to have this as an option for their next trip!
Stayed 5 nights in Jul 2025

8/10 Good

Ryan Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Blessing, Lanham

Liked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Miriam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10!!! Awesome resort.
Stayed 4 nights in Jul 2025

8/10 Good

Raquel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what makes this property. They are everything. Look for the bellman Israel. HE TOTALLY ROCK!! He went out of his way to make our experience great.
Stayed 5 nights in Jul 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Christopher Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi was horrible in our room, but great everywhere else. Make sure you bring pants if your a man because you need to wear them for all the restaurants except buffet. Beach was still closed because of seaweed. Still a good trip.
Stayed 7 nights in Jul 2025

10/10 Excellent

Jasmine, Bowie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property & room was beautiful. Everything was clean. Staff was friendly and accommodating. The restaurants were very good.
Stayed 3 nights in Jul 2025

8/10 Good

Magali

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at this all-inclusive resort and overall had a very relaxing and enjoyable experience. The property was clean and well-maintained throughout, which definitely added to the sense of comfort. It’s a great place to unwind. The staff were one of the highlights; they were consistently friendly, professional, and helpful from check-in to check-out. Their attentiveness really made a difference in the overall experience. The dining options were decent. The à la carte restaurants were okay, but I actually found the buffet to be better in terms of variety and quality. Restaurants rotate which nights they're open, and while you don’t need reservations for the ones on the main property, you do need to book two days in advance with the concierge if you want to dine at the sister resort something to plan for if you’re staying only a few days. Nightly entertainment included 10PM shows, which were fine—nothing particularly memorable, but still a nice way to end the day. Overall, it’s a solid option if you’re looking for a clean, low-stress getaway with excellent staff and a laid-back atmosphere.
Stayed 3 nights in Jul 2025

10/10 Excellent

Erin

Stayed 8 nights in Jul 2025

10/10 Excellent

Kevin Don, Minden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. I will be back to stay again. It is a bit far from shopping and taxis are $24 each way but the resort was very nice and food was good as well as drinks
Stayed 4 nights in Jul 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Dayma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amount of seaweed was overwhelming and the smell when close to the beach was borderline disgusting! The hotel itself was amazing though!
Stayed 4 nights in Jul 2025

10/10 Excellent

Ivelisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The staff is amazing. The food could be better. Main pool closed early 2 days in a row, thankfully we had a swim out room.
Stayed 4 nights in Jul 2025

10/10 Excellent

Erasmo Alvarez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Jul 2025

10/10 Excellent

Jet Everett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the moment we got there to the moment we left. Nothing bad
Stayed 4 nights in Jul 2025

4/10 Poor

Hattie M

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Jul 2025