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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Property video
Restaurant
Restaurant
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Playa 88
    ‪5 min walk‬
  • Place, Punta Esmeralda Beach
    ‪11 min walk‬
  • Place, Quinta Avenida
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬
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Room options

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite Nature View

  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(52 reviews)
  • Garden view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Master Suite Nature View

  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down comforters, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite Nature View

Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Suite SwimUp

  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down comforters, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area | 50-inch flat-screen TV with cable channels, TV, DVD player

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1980 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

Luis Donaldo Colosio
  • Pool
  • Hot tub
  • Breakfast included
  • All Inclusive
8.8 out of 10, Excellent, 1,000 reviews
$423 nightly
The price is $518
Apr 19 - Apr 20
Total with taxes and fees
Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive

About the neighborhood

Playa del Carmen

Located in Luis Donaldo Colosio, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a few miles (5 km) of popular sights such as Quinta Avenida and Quinta Alegría Shopping Mall. This 510-room, 5-star property has 5 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playa 88 - 5 min walk - 0.3 miles
  • Punta Esmeralda Beach - 11 min walk - 0.6 miles
  • Mamitas Beach - 3 min drive - 1.1 miles
  • Quinta Avenida - 3 min drive - 1.4 miles
  • Playa del Carmen Main Beach - 4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Hadar - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Capella - ‬3 min walk
  • ‪Bajo Café Quinta - ‬4 min drive

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach property include a children's pool, a gym, and a sauna.
Guests can expect to find free WiFi and 50-inch flat-screen TVs with cable channels and DVD players. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include minibars, safes, and phones.
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Similar properties

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Wyndham Alltra Playa del Carmen Adults Only All Inclusive
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  • Pool
  • All inclusive
  • Spa
  • Free WiFi
8.6 out of 10, Excellent, 3,011 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (25,005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Elevator

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is free cancellation available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on May 2, 2026 start from $496, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

This property is situated in Luis Donaldo Colosio within a short 12-minute walk of Punta Esmeralda Beach and also 19 minutes on foot from Playa 88. You'll also find Playa del Carmen Main Beach and Quinta Avenida within a short drive.

Is there parking available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Yhi Spa is the property's spa and services include body wraps, facials, and mani/pedis.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, 13 restaurants, and a beach bar at this property.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive feature a casino on the premises?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive doesn't have a casino.

Will I find an indoor pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

What amenities will couples enjoy at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

This beachfront property offers many amenities for couples such as a beach bar and 13 restaurants with some guestrooms featuring a private rooftop hot tub.

Are there hot tubs at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, but guests can enjoy a sauna at this property.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

No, Paradisus Playa del Carmen – Riviera Maya - All Inclusive doesn't have a restaurant that serves breakfast.

Will Paradisus Playa del Carmen – Riviera Maya - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive though service animals are welcome.

Are there connecting rooms at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

The closest major airport to Paradisus Playa del Carmen – Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 23.6 mi away (259 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 29.6 mi away.

Are there rooms with balconies at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, you won't find guestrooms with balconies at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer wedding services?

Take advantage of the wedding venue at Paradisus Playa del Carmen – Riviera Maya - All Inclusive if you plan to say "I do" during your trip.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1000 reviews
Rating 8 - Good. 208 out of 1000 reviews
Rating 6 - Okay. 101 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Lucia

Stayed 4 nights in Dec 2025

8/10 Good

Farzaneh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 5 nights in Dec 2025

8/10 Good

Allison

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Areas well kept
Stayed 5 nights in Dec 2025

10/10 Excellent

Sasan

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Paradisus Playa del Carmen and had an excellent experience overall. The resort truly deserves five stars. Our room was spotless, and housekeeping was outstanding. Every day while we were out, the staff cleaned the room, refreshed the bed sheets, and made it feel like the first day again. The pool area was very clean, well organized, and never felt crowded. Poolside service was attentive, and the drinks were high quality. The pool buffet and lunch options were delicious, with great variety and fresh ingredients. Chefs and staff clearly cared about food quality and presentation. The main buffet was open from morning until late evening and offered a wide selection. In addition, there were several specialty restaurants with very good food, and reservations were generally manageable. The beach area was clean and relaxing, with towels, a beach bar, and activities like kayaking included. Entertainment and shows were enjoyable and added to the overall experience. A few small cons: shows were held in different locations each night, so following the schedule was sometimes confusing. Also, some restaurants closed briefly between meal times, and the main pool and pool bar closed around 6 PM, which felt early. Bars in family areas also closed around 10–10:30 PM. Overall, these were minor issues in an otherwise fantastic stay. We would happily return and highly recommend this resort. Booking through Expedia was smooth, and staff professionalism made the vacation stress free.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Best location for families, everything way perfect.
Stayed 7 nights in Dec 2025

8/10 Good

Lourdes

Stayed 4 nights in Dec 2025

10/10 Excellent

Sonya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The only complaint is the pool water temperature was too cold. Also only one area had a railing into the large pool. It was difficult for me and anyone else that has a handicap. The staff were great and very accommodating.
Stayed 7 nights in Dec 2025

2/10 Terrible

NANCY GARCIA

Disliked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 6 nights in Dec 2025

8/10 Good

Zaki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool wasn’t heated, the food wasn’t good at all, the buffet was very small with very limited options with lots of pork and little options of meat and for most people who don’t eat pork the food was not eatable and the staff couldn’t explain which food doesn’t have pork and which has and that was very difficult to manage so we found ourselves skipping meals. Food rating very poor.
Stayed 7 nights in Dec 2025

6/10 Okay

Fan

Stayed 7 nights in Dec 2025

10/10 Excellent

Olga

Stayed 7 nights in Dec 2025

8/10 Good

Janice

Stayed 6 nights in Dec 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place I have no words! The staff were awesome!
Stayed 7 nights in Dec 2025

8/10 Good

sunghyun

Traveled with family
Liked: Amenities, property conditions & facilities
Great staff
Stayed 7 nights in Dec 2025

10/10 Excellent

ByoungHak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Dec 2025

6/10 Okay

Christi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel itself was nice, however perks from Expedia were not specified. Such as 200$ credit, as well as room upgrades.
Stayed 4 nights in Dec 2025

8/10 Good

Arpit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families and people with young kids.
Stayed 6 nights in Dec 2025

6/10 Okay

BillieJo

Traveled with family and small children
Liked: Cleanliness
There is suppose to be a $200 room credit. That is false. They give you a coupon book if you ask about it. What good is a coupon book at check out. We had 7 rooms half of us didn’t get our bottle of wine. Some got other gifts some didn’t. We all made the same reservation. Staff was great except check in that does not tell you the details. Long check in time. The food was good not great but there were choices.
Stayed 5 nights in Dec 2025

8/10 Good

Lei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Water park was great. Staff were very friendly and helpful. Food is not ideal comparing to other things. Buffet was very small and limited, especially given it is the only place we can go for both breakfast and lunch. The little snack bar with coffee maker in family concierge area was concierge only which it doesn’t make a lot of sense since it is in our building hall and we don’t have coffee maker in the room. I can get coffee from nespresso bar but I will have to walk for 10 mins. This is unexpected as it is just coffee nothing fancy
Stayed 7 nights in Dec 2025

8/10 Good

RYAN, Pickering

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall, a very enjoyable stay as the resort is very family friendly. One of the best family resorts we’ve been to. My only feedback would be regarding food allergies at the buffet as nothing was labeled - a small enhancement could go a long way. We’ll be back!
Stayed 4 nights in Dec 2025

10/10 Excellent

Roei, Los Angeles

Stayed 3 nights in Dec 2025

8/10 Good

Jones

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't get chance to enjoy the pool
Stayed 4 nights in Dec 2025

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful stay! All the staff were super welcoming and helpful. The property was very well maintained. Our room was very spacious with plenty of storage space. The room was also cleaned each day thoroughly, and we never ran out of towels. The minibar was also kept filled. The air conditioning kept the room nice and cool. We had a room with a tub and a jacuzzi on the patio, but we did not end up using them as we could not get the water to warm up more than just a bit - this would've been fine during the hot summer, but was a bit too cold to enjoy at the start of December. We spent a lot of our time at the adult side pool, where the pool bar bartender, Rene, was fantastic! He had our drink order memorized right away, day after day. Juan Carlos was also so fantastic in ensuring we enjoyed our stay, celebrating our anniversary and both of our birthdays! He ensured we had reservations at the restaurants, and each dinner was just superb! We took advantage of the coffee bar every day, and enjoyed our cappuccinos at the buffet! If you regularly use the gym, just note that it is a little small and gets filled up during the early morning, but generally clears up late morning. The main walkways throughout the property had many photo ops! And were all just so lovely. The walkway to the beach is just as lovely. Definitely recommend this property if you are looking for a beautiful place to relax!
Stayed 5 nights in Dec 2025

6/10 Okay

Olga

Stayed 6 nights in Nov 2025

2/10 Terrible

Aaron

Stayed 6 nights in Nov 2025

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