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Holiday Inn Express & Suites West

2.5 out of 5.0

Recent guest reviews

I booked online...read the reviews...but when we arrived...no Wi-Fi and the elevator was messed up...they put us on the 4th floor...the room was nice just getting to it and back downstairs was awful. Clean, roomy, and quiet. The breakfast was so so. Would not stay again without calling to see if everything is fixed!!!!

We enjoyed everything about it the woman working the front desk at night was very helpful and a great personality

I stay at a number of hotels as I travel for business. My first trip to Shreveport and I am unfamiliar with the sorroundings. Upon arriving, I was the only one at the desk to check in, yet had to wait for someone from the staff for about 5 minutes. From there the check in was quick and easy. I noticed a trey of cookies, but they did not look fresh so I decided against. The room was clean, the bed though needed a new matress as I sunk in the middle and had to struggle to get out. No desk to work from, just a round table with two uncomfortable chairs to sit in. Breakfast was your normal hotel set up, but I will say the food was fresh and better then normal. For the one night I stayed, it was a clean room and quite. If it were not for the bed, it would have been ok.

Nice hotel. Stayed for a concert. Close to everything.

The hotel was very clean, the rooms were clean and spacious. The bathroom was clean. The bed was very comfortable. The fan/heater combo under the window was a bit noisy, but we got use to the hum. It got up to 70 (In Feb) so we had to turn on the AC for a while. The location is a bit out in an industrial area but access to highways was good. I would recommend they replace the two overstuffed chairs in the lobby with cracked and torn upholstery, very obvious from the desk, sends a poor signal about the rest of the hotel, which overall was very nice. Also, the breakfast was great with lots of options and the room kept pretty clean.

the smoking room we got could've used some freshener....VERY STALE...on the day of our checkout, even though we had a do not disturb sign on our door, the cleaning staff came right on in...

The staff were great, amenities were what you would expect, breakfast was great, but the road noise from Hwy 20 was unbearable. Trucks (and cars) traveling down the hwy made that horrible roller-coaster noise every time they hit the road separators. The traffic never stops either - ALL NIGHT LONG! If you are even the slightest light sleeper, look down the road...

A very nice, well kept, quiet, safe, comfortable hotel. You don't see many hotels that allow pets but this one does. This is not our first stay with them and it has always been a pleasant experience. We are very happy with this hotel.

i enjoyed the time while short it was good. meet all my needs. will stay next time in town

We like the friendly staff, comfortable/clean room, comfortable bed and continental breakfast.

Staff was friendly and responsive. Room was clean and in order. Breakfast was good. Check out was easy.

This hotel was fantastic! Also, it smells so good- really fresh and clean, just makes you feel like you have arrived home. The breakfast was adequate, but still more than I expected. The bed was extremely comfortable- it was hard to wake up out of it. The lady at the front desk was just wonderful- I will stay here everytime I come to Shreveport and no, it is NOT in a bad part of town! Has perfect interstate access.

The room was a nice size, clean, and well stocked with amenities. I also enjoyed the breakfast. Thanks!

good, clean, comfortable room at a reasonable price. there you have it.

Hotel staff was very friendly, rooms clean and comfotable. 10 min drive to downtown Shreveport

Not worth the price, considering the nicest places in downtown are only a couple bucks more. We were originally placed in a smoking room, which was disgusting...but they happily and quickly let us change to a nonsmoking room the next day. Unfortunately, we did find a MASS of human hair on top of the towels in the new room... Good staff, average hotel, but again, not worth the higher price.

I have stayed at Holiday Inn Express in the past and been happy. What was different about this one was the staff. All of them need to take customer service training from the very nice lady who manages the breakfast area. She was the only one who seemed happy and friendly. There are many other hotels in the area so for future trips, I will stay somewhere else.

This was the second time we stayed here on our trip to Shreveport. It's right off the interstate so there's no problem finding it. The room was clean when we got in and housekeeping did a great job on our second day as well. Breakfast was good (especially the pancakes made to order) but could use a bit more variety. Only issue I can see is the possibilty of not having enough parking if you return late. Both times I was here I noticed there were work trucks there that took up multiple spots...only 1 left after I checked in at 11:15pm.

Clean and new hotel near the airport

Very close to the airport. The free breakfast was delicious, the staff was friendly and the hotel and room were clean.

5420 Interstate Dr Shreveport LA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within 2 miles (3 km) of Mooretown Park, Holiday Inn Express & Suites West is within 3 miles (5 km) of Independence Stadium. This 85-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Also close to this Shreveport hotel are Hirsch Memorial Coliseum and Sunset Acres Park.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.


Rooms

Holiday Inn Express & Suites West's 85 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Other standard amenities include free local calls, hair dryers, and ironing boards.


Property features

Guests staying at Holiday Inn Express & Suites West enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a business center, and laundry facilities.

Room options

Standard Room

Twin 1 | Twin 2 | Sleeps 3

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, Non Smoking

King 1 | Sleeps 3

Guest reviews for Holiday Inn Express & Suites West

Everyone (2) Business (7) Couples (8) Family (10) Friends (1) Other (2)
2

i should have booked another hotel

Everyone

I booked online...read the reviews...but when we arrived...no Wi-Fi and the elevator was messed up...they put us on the 4th floor...the room was nice just getting to it and back downstairs was awful. Clean, roomy, and quiet. The breakfast was so so. Would not stay again without calling to see if everything is fixed!!!!

By on May 23, 2017

5

it was excellent

Everyone

We enjoyed everything about it the woman working the front desk at night was very helpful and a great personality

By , from shreveport louisiana on Jan 29, 2017

3

business stay

BusinessTravelers

I stay at a number of hotels as I travel for business. My first trip to Shreveport and I am unfamiliar with the sorroundings. Upon arriving, I was the only one at the desk to check in, yet had to wait for someone from the staff for about 5 minutes. From there the check in was quick and easy. I noticed a trey of cookies, but they did not look fresh so I decided against. The room was clean, the bed though needed a new matress as I sunk in the middle and had to struggle to get out. No desk to work from, just a round table with two uncomfortable chairs to sit in. Breakfast was your normal hotel set up, but I will say the food was fresh and better then normal. For the one night I stayed, it was a clean room and quite. If it were not for the bed, it would have been ok.

By on Jul 31, 2015

4

girlfriends trip

GetawayWithFriends

Nice hotel. Stayed for a concert. Close to everything.

By on May 13, 2015

4

weekend in shreveport, la

Families

The hotel was very clean, the rooms were clean and spacious. The bathroom was clean. The bed was very comfortable. The fan/heater combo under the window was a bit noisy, but we got use to the hum. It got up to 70 (In Feb) so we had to turn on the AC for a while. The location is a bit out in an industrial area but access to highways was good. I would recommend they replace the two overstuffed chairs in the lobby with cracked and torn upholstery, very obvious from the desk, sends a poor signal about the rest of the hotel, which overall was very nice. Also, the breakfast was great with lots of options and the room kept pretty clean.

By on Feb 17, 2015

3

average room for average cost

Couples

the smoking room we got could've used some freshener....VERY STALE...on the day of our checkout, even though we had a do not disturb sign on our door, the cleaning staff came right on in...

By on Apr 7, 2014

2

loud room

Couples

The staff were great, amenities were what you would expect, breakfast was great, but the road noise from Hwy 20 was unbearable. Trucks (and cars) traveling down the hwy made that horrible roller-coaster noise every time they hit the road separators. The traffic never stops either - ALL NIGHT LONG! If you are even the slightest light sleeper, look down the road...

By on Feb 17, 2014

4

we're happy

Couples

A very nice, well kept, quiet, safe, comfortable hotel. You don't see many hotels that allow pets but this one does. This is not our first stay with them and it has always been a pleasant experience. We are very happy with this hotel.

By on Jul 23, 2013

4

little get away

Couples

i enjoyed the time while short it was good. meet all my needs. will stay next time in town

By on May 8, 2013

5

convenient stop on our way

Families

We like the friendly staff, comfortable/clean room, comfortable bed and continental breakfast.

By on Sep 9, 2012