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Holiday Inn Express Wilkes Barre East

2.5 out of 5.0

Recent guest reviews

The breakfast was very good and a great comfortable bed.

Our room was next to the stairwell and was very small. The bed was not comfortable at all. The staff at the hotel was nice very nice and the shuttle driver was also very nice.

Clean room, comfortable bed and friendly staff. Breakfast had plenty of offerings.

close to the casino and very comfortable. pleasant staff

Very clean with friendly staff. My wi-fi internet connection was slower than I would like, however, and sometimes, it would skip out on me.

rooms were clean and comfortable although a bit smaller than other holiday inns we have stayed. great breakfast selection and nice location

Good hotel to stay at. The only complaint we had was that our room was never made up.

Delicious breakfast Clean room Location is on top of a mountain. Hard ro get to in a large Uhaul truck and trailer.

Clean and good location. Highly recommend this hotel..

Hotel was great...Super friendly staff, and even let us check in early!

This is the third year we have used this location. We keep coming back because of the reasons in the Review Title. It is by far Superior to other Surround hotels.

Great location that is tucked away in seclusion off a busy road - really felt like you were away from all the traffic and very quiet.

Super nice hotel, with very friendly staff, and excellent customer service. The hot breakfast bar had many options which was a huge bonus for us!! And the cookies a night were a sweet treat :) Perfect location to many shopping malls, and many choices for dining...all just a short drive. We will definitely be back to stay!

The staff were pleasant, the hotel was quite clean, the only negative was that my GPS had difficulty finding the address.

Complimentary shuttle for dining allows multiple choices for restaurants because of the hotel's location. The shuttle will drop you off and pick you up if the destination is within 2 miles of the hotel. This was a pleasant surprise.

Staff were very friendly and helpful. Hotel was clean and rooms were nicely appointed. Breakfast buffet had a wide variety to meet all tastes. Nearby restaurants were many with great choices.

Came here to stay a night for graduation. Location is great to school and Casino. The hotel staff were all VERY friendly. The breakfast was great too! I loved the pancake maker!!!

This hotel was ok. The staff (front desk, cleaning ladies, and shuttle driver) made this place even better because they were so friendly and nice. However, the room, which looked fantastic, left you wanting when you settled in for the night. The temperature in the room was difficult to regulate and the fan turned off and on. When it was on it was great. When it was off it was if I were sleeping in a room filled with the people that were on my floor. The walls are thin. I could hear the people in the hall and I could hear the shrill laughter all night long and all morning long of my neighbor. So when you stay here, and you should (it has a fantastic location and great staff), you will want to have some way to make white noise. The breakfast was great too, they have this fantastic machine that makes pancakes in about 1 min. and they tasted pretty good! All in all it was a good stay just tough to get a good sound sleep!

The hotel was very nice and clean! It was perfect for the price and comfort.

The staff was very helpful. The entrance to the hotel can be tricky as it is located on top of a ridge.

Room options

Standard Room

Queen 1 | Full 1 | Sleeps 2

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Holiday Inn Express Wilkes Barre East

Everyone (7) Business (7) Couples (10) Family (5)
4

close to casino

Everyone

The breakfast was very good and a great comfortable bed.

By , from michigan on May 7, 2017

4

close to mohegan sun

Everyone

Our room was next to the stairwell and was very small. The bed was not comfortable at all. The staff at the hotel was nice very nice and the shuttle driver was also very nice.

By on Jan 28, 2017

Review comment responded on Feb 1, 2017

We apologize for any uncomfortable experience you had. We have noted your comments & are working to improve upon the area you mentioned. We hope we have the opportunity to serve you again! Thank you!

5

very customer service oriented

Everyone

Clean room, comfortable bed and friendly staff. Breakfast had plenty of offerings.

By on Dec 18, 2016

Review comment responded on Feb 1, 2017

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive kind words of praise. Hope to see you again in the near future Thank you!

5
BusinessTravelers

close to the casino and very comfortable. pleasant staff

By , from Southport, NC on Nov 8, 2016

4

mostly excellent!

Everyone

Very clean with friendly staff. My wi-fi internet connection was slower than I would like, however, and sometimes, it would skip out on me.

By , from Dayton, Ohio on Oct 20, 2016

4

great stay

Everyone

rooms were clean and comfortable although a bit smaller than other holiday inns we have stayed. great breakfast selection and nice location

By on Oct 2, 2016

4

close to airport

Everyone

Good hotel to stay at. The only complaint we had was that our room was never made up.

By on Aug 22, 2016

4

great hotel

Everyone

Delicious breakfast Clean room Location is on top of a mountain. Hard ro get to in a large Uhaul truck and trailer.

By on Jul 29, 2016

5

great trip!

Couples

Clean and good location. Highly recommend this hotel..

By on Oct 15, 2015

5

family trip

Families

Hotel was great...Super friendly staff, and even let us check in early!

By on Mar 18, 2015