Fairfield Inn & Suites Wilkes-Barre Scranton2.5 out of 5.0
Recent guest reviews
I was impressed many times over by our stay, and it began before our arrival. I received an email to check in via the app. Upon signing up, I was delighted that there were options for requests, as well as the ability to chat with the staff. I had forgotten to call to request a chemical free clean room. I sent a message which was returned with an affirmative. I arrived around 7pm, and check-in was a breeze. There was a slight hiccup that our reservation did not include all of my family members, but that was not a problem. I believe this was a hiccup via Expedia. I was also informed that we were the "guest of the day". I didn't know that this was a possibility. We received a small bag filled with snacks, some pieces of chocolate, and two bottles of water. On top of that, we received bonus points AND an upgraded room. WoW!! Our room had an extra seating area which made for a comfortable place to visit with my cousin who I was meeting in the area to go shopping. I had requested extra feather pillows, and that along with all of my other requests was met. The bed was perfect! It was firm, yet still soft. We had a long drive ahead of us in the morning, and I really didn't want to get up in the morning, but I did feel rested. I took my son down to breakfast while my husband brought our things down to the car. The breakfast staff was amongst the best I had the pleasure of meeting for a self-serve breakfast. The younger of the two staff members helped bring things to our table and was working hard to make each guest feel welcome and taken care of. Upon leaving, I noticed another staff member working just as hard to take care of the guests. While I shopped with my cousin, my husband took my son, and my cousins son, and her 1/2 brother to the pool to swim. Everyone enjoyed their time in the pool. Towels were available for them to use to dry off with after they were done. Thank you for making our stay an enjoyable one.
We have come to expect a good nights stay at a Fairfield Inn. The Wilkes-Barre location did not disappoint. Nice first floor room that was very comfortable and clean. Good location close to the interstate, gas and restaurants. The breakfast was a good buffet with hot eggs and sausage. The items offered included fruit, cereal (hot/cold) toast-able items and the ever popular waffles. Enough goodies to get back on the road well fueled. Good stop.
Staff is excellent, food is good. Only issue was that several TV channels were unviewable due to "squiggly lines" and the AC/Heat unit was loud. The unit was loud when it was running and made death rattle gasping noises when it shut off.
We travel through the Wilkes Barre area several times a year on the way to visit family. Due to some changes at our go-to hotel, I decided to try this Fairfield Inn. It turned out to be a really good choice. The young woman at the desk was very friendly and welcoming. Our room was clean and attractive The bed was comfortable with nice pillows. Breakfast provided everything you might expect, my husband appreciated that the waffle maker produced four small waffles. He found it easier to get them out of the machine. I was impressed with the fact that breakfast staff was visible -- a woman actually asked me in a friendly voice if there was anything I needed. We stayed here as the last stop on a trip where we stayed at five different Marriotts. This hotel stands out as the friendliest. I don't know if it is a new hotel or just recently remodeled but staying in hotel that is in good repair (like this one) makes for a much more enjoyable experience.
Everyone was very nice. I stayed for about a week and a half and had no issues. Staff was responsive to any request that was made of them. Room was clean with an appealing décor. All in all an enjoyable stay.
Initially, I was reluctant to stay here. Inside the hotel looks great. Clean, comfortable. Bed was a little firm for me, but not bad. I would come back and stay again in the future. Good location. Close to 81 and the Hospital (8min drive)
Staff was friendly, fast check-in, Room was clean and comfortable. Breakfast was ver good also there was a TGIF just beside it so had a nice meal for dinner when we arrived. Also did use a hotel coupon so it helped on the price. These coupon books come in very handy.
Good location, uninspired but civil desk staff. My bed had 2 indentations near the edges, but when I moved to the middle the mattress was comfortable. Free wi-fi but the network has no password, so be sure to use a VPN. Free breakfast doesn't start until 6:30, which is kind of late if you have to be somewhere at 7:00. There is a small workout room.
I took few days off from work just to be with the family, decide to Stay here since we been at this town or place before... Love the hotel and also its only 20 minutes away from the Coal Mine in Scranton Pa. I forgot the Front Desk Agent name, She was very accommodating, friendly and professional.
So there was nothing incredibly major wrong with the hotel, but if I didn't know what it was, I never would have guessed it would be part of the Marriott family. The shelf in the closet was dirty and dingy, the towel hook on the bathroom door would fall off with any contact, you couldn't move the shower head because the entire pipe was loose and would shake. Now, the people were very friendly and I'll admit that none of the issues really bothered me, but with so many options around that area I doubt I'll be going back to this Fairfield inn.
- Free continental breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
Fairfield Inn & Suites Wilkes-Barre Scranton places you 1.3 mi (2.2 km) from Mohegan Sun Arena. This hotel has 110 rooms and welcomes guests with conveniences like free breakfast, a casino, and an indoor pool. Pocono Raceway is also 28.8 mi (46.4 km) from this Wilkes-Barre hotel.
Start your day off right with a free continental breakfast.
The 110 rooms are air-conditioned and have an array of amenities, including sofa beds, microwaves, and refrigerators. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include coffee makers, free local calls, and hair dryers.
Fairfield Inn & Suites Wilkes-Barre Scranton features a casino, an indoor pool, and a fitness center. There's free parking and a free area shuttle. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include a spa tub, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 381 reviews