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The Palm House Inn

3.0 star property

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Photo gallery for The Palm House Inn

Pet-friendly
Lobby sitting area
Comfort Quadruple Room | In-room safe, free WiFi
Terrace/patio
Balcony

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

Explore the area

View in a map
Calle 13 Ave 2 y 6, San José, San Jose, 10303
  • Place, Central Park
    ‪5 min walk‬
  • Place, Mercado Central
    ‪6 min walk‬
  • Place, National Theater
    ‪8 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪26 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace | In-room safe, free WiFi

Double Room, Terrace

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, free WiFi

Triple Room, Accessible

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | In-room safe, free WiFi

Comfort Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

In-room safe, free WiFi

Standard Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | In-room safe, free WiFi

Standard Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (con AC)

Standard Double Room (con AC) | In-room safe, free WiFi

Standard Double Room (con AC)

  • Sleeps 2
  • 1 Double Bed

View all photos for Traditional Double Room (A/C)

In-room safe, free WiFi

Traditional Double Room (A/C)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Double Room Single Use

Economy Double Room Single Use | In-room safe, free WiFi

Economy Double Room Single Use

  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

San José

Located in Hospital, The Palm House Inn is within a 10-minute walk of popular sights such as Mercado Central and National Theater. This 16-room, 3-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Central Park - 5 min walk - 0.3 miles
  • Mercado Central - 6 min walk - 0.4 miles
  • Clinica Biblica Hospital - 6 min walk - 0.4 miles
  • National Theater - 8 min walk - 0.5 miles
  • National Museum of Costa Rica - 15 min walk - 0.8 miles

Getting around

  • San Jose Pacific Station - 9 min walk
  • Juan Santamaria Intl. Airport (SJO) - 29 min drive

Restaurants

  • ‪Soda El Parque - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪La Chavelona - ‬3 min walk
  • ‪Café & Bar Fortuna - ‬5 min walk
  • ‪Soda Lima - ‬3 min walk

About this property

The Palm House Inn

Guests of The Palm House Inn enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. For transportation, you can make use of a shuttle from the hotel to the airport (available 24 hours) for USD 30 per room, as well as an area shuttle for a fee. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. This smoke-free hotel also has a garden.
Guests can expect free WiFi and TVs with cable channels. Free local calls and safes are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 30 per room

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Palm House Inn
Palm House Inn San Jose
Palm House San Jose
The Palm House Hotel San Jose
The Palm House Inn Costa Rica/San Jose
The Palm House Inn Hotel
The Palm House Inn San José
The Palm House Inn Hotel San José

Frequently asked questions

Is a free cancellation option available at The Palm House Inn?

The Palm House Inn offers free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What can I see close to The Palm House Inn?

This hotel is situated in Hospital within a 10-minute walk of Central Park, Mercado Central, and National Theater. You'll also find Sabana Park and National Stadium of Costa Rica within a short drive.

Is there parking available at The Palm House Inn?

No, there isn't parking available at the hotel.

Does The Palm House Inn feature a casino?

No, The Palm House Inn doesn't have a casino.

Will I find an indoor pool at The Palm House Inn?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Palm House Inn?

Couples staying at this hotel will appreciate amenities like a restaurant and free breakfast plus some guestrooms include city views.

Are there hot tubs at The Palm House Inn?

No, this hotel doesn't have a spa tub.

Does The Palm House Inn have a restaurant that serves breakfast?

Yes, The Palm House Inn serves free continental breakfast each morning from its restaurant.

Will The Palm House Inn allow pets to stay free of charge?

Although pets can't stay for free, they are welcome at The Palm House Inn.

Are there connecting rooms at The Palm House Inn?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Palm House Inn?

The closest major airport to The Palm House Inn is San José (SYQ-Tobías Bolaños Intl.), which is 5.3 mi away (23 minutes by car). Another top airport is Juan Santamaria Intl. Airport (SJO), which is located 11.4 mi away (29-minute drive).

Can I book a room with a balcony at The Palm House Inn?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy city views.

The Palm House Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 67 reviews
Rating 8 - Good. 26 out of 67 reviews
Rating 6 - Okay. 10 out of 67 reviews
Rating 4 - Poor. 5 out of 67 reviews
Rating 2 - Terrible. 7 out of 67 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

maria julia

Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 9 nights in Jun 2019

8/10 Good

AMLotito

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint spot For a quick stay in The city. Taft was friendly and helpful. Would recommend
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super hot shower safe neighborhood and convenient to all downtown points of interests
Stayed 2 nights in Feb 2019

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They sold my room and try to send me to a really bad hotel
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
So disappointing I left after one night. A small, cramped room (with 2 beds and no space to walk), creaky beds, outdated decor, the most basic of equipment- and a supposedly continental breakfast which was laughable. The bed was old and creaky, and the room was noisy. It’d be hard to imagine a more depressing night...
Stayed 2 nights in Jan 2019

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Avoid the ground floor in front.

Don't stay on the first floor in room 101 or 102. You can hear everything from the buzzer for the front door to the clerk typing on their keyboard. Other than that, excellent.
Stayed 3 nights in Dec 2018

8/10 Good

Pete, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location at a great price. Perfect for a couple of nights to explore the city.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

8/10 Good

Michelle, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place, simple breakfast (wish they did not use so much plastic), great location near Jade Museum But noisy...bring earplugs:)
Stayed 1 night in Jul 2018

2/10 Terrible

Andrea, NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Morning staff friendly,however, mattress has ticks

Awful experience, the only good about the hotel was the morning staff they were very friendly and nice. However my husband and I arrived in different flights, and there was a problem with the reservation and they didn’t let us in until he arrived almost two hours later, my six years old kid was so sleepy and they didn’t even care about him. It was awful! the night person accused us that we would leave the hotel without paying, when the payment and the reservation was already done, it was awful experience! He was so mean, I don’t understand how I do not understand how he could not think about the kid! And that is not all The mattress has ticks! They changed our room but the damage was done, they told us that this happened before on the same room!
Stayed 7 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service

Good location but average for the price paid

The hotel is in a pretty good location in relation to the city centre and China town. The main drawback is the size of the single rooms which were pretty small.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel, central location

Hotel was basic accommodations, but very friendly staff, clean, and in a great location. I would recommend this hotel to anyone and would definitely come back again.
Stayed 1 night in Apr 2018

8/10 Good

jen, edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff were wonderful, made us breakfast to go because we had an early flight.
Stayed 1 night in Jan 2018

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

The best hotel really beautiful, my room was amazing
Stayed 1 night in Dec 2017

8/10 Good

William

Liked: Cleanliness

Not that costly, so okay

Far from luxurious, the staff was helpful and polite and the location within walking distance of central daytime San Jose stuff, but that also put it in an iffy neighborhood, that I really didn't feel comfortable about walking around late after dark. No elevator, so I had a third floor walk up of possible 4, even though I had requested the lowest possible floor, having mucho luggage and senior citizen years. In small room, at least the wi-fi worked well, tv, bathroom and firm bed, okay.
Stayed 1 night in Dec 2017

6/10 Okay

Deb, SASKATOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Good Basic Hotel

Located in the Centre of San Jose, this hotel is within walking distance of museums, shopping, and the National artisans market (accross the street ). Convenient and very pleasant staff. Ask for a room at the back on first floor-you will be more comfortable. Staff is lovely. Continental breakfast is yogurt, fruit in bowls, white bread toasted with margarine and jam provided in packages, and one slice each of processed cheese and ham.
Stayed 2 nights in Nov 2017

6/10 Okay

marco, Panama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Good position to end of Avenida 2

Room last floor are original and with a romantic balcon to see or ear the passage of the train! Must put more quantity of light inside the room.
Stayed 2 nights in Sep 2017

2/10 Terrible

Kurt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay somewhere else

Horrible place. Very noisy room, service nonexistent, TV remote did not work on a very small TV, safe did not work, bathroom sink had hair in it from previous guests and had not seen Ajax in ages. The room had a musty smell to it. For the same price or a little more you can find a better place. The only thing positiv was the location, very central.
Stayed 1 night in Aug 2017

6/10 Okay

John, Michigan

Liked: Cleanliness

Hotel was nice however a bit dated.

The hotel was comfortable but dated. We had asked for a joint family room as we had a 5 yr old and my elderly parents with health problems with us. We were placed on the top floor in separate rooms with no elevator. The advertised price of the room on expedia was $73.80 TAXES INCLUDED. $73.80 to be collected by the hotel.Instead the hotel insisted on collecting $83.90 stating that taxes were not included. Someone had it wrong here! My itinerary clearly stated quadruple room 2 double beds for $73.80 taxes included instead I was placed in the attic room with low ceilings and difficult access for my elderly physically impaired parents. Happy that I booked with expedia as they credited my account $25 for the inconvenience.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Economy hotel

Location is a plus to parques, plazas, teatros,resaurantes, bus stops

2/10 Terrible

Cesar, La Paz, Bolivia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible, bad experience!!!

The Hotel is located in a unsafe place in the city, when we arrived to the hotel, the receptionist did not find our reservation, and he blamed to expedia about the mistake... we were so tired after a long trip and we had to wait at the lobby, The receptionist was incredible rude, we beg him for a close room and big, because we had a lot of luggages and we were with a baby, he gave us a room in the last floor, and the hotel doesnt have an elevator or assistant hotel, even our friends were there, the receptionist didn´t accept to them to enter to the hotel in order to help us UNBELIEVABLE!!!... we had to climb the stairs by ourselves... The room was terrible small, no place for anything just for walk and sleep, old beds and tv, the bathroon small and no windows, smelly, No air conditioner and fan broken. Poor breakfast... The worst thing was when we paid, they invented many other taxes that was not in the reservation, and they said that expedia.com does a wrong reservation... realy horible experience!!!!

2/10 Terrible

Kenzo, Limon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude!

I arrived at 10pm Tbey said that expedia had make a mistake, there was no rooms available. I reserved from 3 day before why just wait until I get there to say that there is no rooms? The guys at that time was VERY RUDE! Good Hotel But staff NEED to do better.