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Recent guest reviews

my room 435 was dirty looked like somebody had splashed something black in the ceiling and the walls but no biggie!!! someone should clean it.

Excellent and beyond, super breakfast, super amenities- pool, sauna, library etc would stay there again - great staff!!!!!!!! 5 star ⭐️ And more

Excellent hotel and friendly staff. Hot breakfast included. Good drinks and dinner options.

The service was great and all the amenities were over the top. Nice casino. Not a tacky casino like others in the city and the rooms were beautiful and full of light

Excellent hotel and steam room was exactly what we needed. Takes a minute to steam up but once it’s going it’s great

The hotel is conveniently located in Escazu. The staff is very courteous and attentive. I give extra complimentary attention to the quality of the food. Look forward to returning.

Great

Hotel is beautiful. Rooms are beautiful. Only complaint is there are no kid friendly dining options exception of breakfast.

Beautiful lobby and rooms. Breakfast was amazing. Only things I didn't like was $40 per person additional even children, no valet parking.and room service was slow, but the food was delicious.

Staff are very friendly. Rooms are very neat, breakfast is so delicious. Since I was dental treatment, the Chef went a extra mile and do a dish off the menu so this way I was able to eat. Amazing gesture

Wonderful Nice You good service cleaning Good location close to the mall and wonderful again

Very close to a mall, restaurants and supermarkets

Very well run a clean and the staff was very polite and attentive to everything great hotel

Very nice hotel. About 20 minutes drive to the airport depending on traffic but it close to many american food chains.

Good service, great breakfast! Some confusion initially with room, but resolved pretty quickly.

Route 27 San Rafael San Jose

Hotel highlights

  • Walking distance to Multiplaza Mall Escazu
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Multiplaza Mall Escazu is a short stroll from Sheraton San Jose Hotel, Costa Rica, and other popular attractions like Costa Rica National Stadium (Estadio Nacional de Costa Rica) are within a 10-minute drive. This 4-star hotel has 170 guestrooms and offers conveniences like 3 restaurants, a casino, and an outdoor pool. It's connected to a shopping center in central Guachipelin, and a short drive from Sabana Park and Plaza Tempo.


Dining

Free full breakfast is offered each morning. There are ample dining options with 3 onsite restaurants, including Curu, which specializes in fusion cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 170 soundproofed rooms provide iPod docks, minibars, and coffee makers. Guests can expect 42-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, laptop-compatible safes, and ironing boards are also available.


Property features

Sheraton San Jose Hotel, Costa Rica features a casino, an outdoor pool, and a gym. You can take advantage of free parking, along with an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and a conference center.

Room options

Room, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 2

Presidential Room, 1 King Bed, Balcony, City View

1 King Bed | Sleeps 3

Room, 2 Queen Beds, Non Smoking, View

2 Queen Beds | Sleeps 3

Junior Suite, 1 Bedroom, Non Smoking

1 Double Bed | Sleeps 3

Guest reviews for Sheraton San Jose Hotel, Costa Rica

Everyone (18) Couples (5) Family (10) Friends (1) Other (1)
5
Partner Couples Business Business

my room 435 was dirty looked like somebody had splashed something black in the ceiling and the walls but no biggie!!! someone should clean it.

By on Oct 14, 2021

Review comment responded on Oct 15, 2021

Good morning Mr. Nicolas. Thank you so much for your feedback. We are sorry that this affected your stay. The houskeeping department is now working on it. Have a great day.

5
Family

Excellent and beyond, super breakfast, super amenities- pool, sauna, library etc would stay there again - great staff!!!!!!!! 5 star ⭐️ And more

By on Jun 27, 2021

Review comment responded on Jun 28, 2021

Thank you for your comments, we love knowing that you enjoy our facilities, we will share your comment with our staff

5
Everyone

By on May 6, 2021

Review comment responded on May 16, 2021

Dear customer. Receive a warm greeting from all the staff of Sheraton San Jose Escazú Hotel! We greatly appreciate your qualification, which is very important to us. Best regards Oscar Cevallos General Manager

5
Everyone

By on Apr 1, 2021

Review comment responded on Apr 12, 2021

Thanks you for your review

5
Family

Excellent hotel and friendly staff. Hot breakfast included. Good drinks and dinner options.

By on Mar 27, 2021

Review comment responded on Mar 28, 2021

Dear customer. With a mission to provide superior customer service, we take great pride in serving your needs and we are delighted to hear that we have met your expectations. Your opinion is very important to our improvement. Best regards

5
Family

The service was great and all the amenities were over the top. Nice casino. Not a tacky casino like others in the city and the rooms were beautiful and full of light

By on Mar 5, 2021

Review comment responded on Mar 5, 2021

Thank you very much for your comments, we do our best, thank you for noticing the quality of our casino

5
Partner Couples

Excellent hotel and steam room was exactly what we needed. Takes a minute to steam up but once it’s going it’s great

By on Mar 4, 2021

Review comment responded on Mar 5, 2021

Thank you very much for your excellent review of our property

5
Business Business

The hotel is conveniently located in Escazu. The staff is very courteous and attentive. I give extra complimentary attention to the quality of the food. Look forward to returning.

By on Jan 16, 2021

Review comment responded on Jan 23, 2021

Dear customer. Thank you for being our guest. We appreciate your generous comments, all of our associates are dedicated to going the extra mile in taking care of guests. Evaluations like these inspire and motivate our team to continue delivering exceptional service. Please be assured we will pass on your comments to everyone. Best regards Oscar Cevallos General Manager

5
Everyone

By on Jan 3, 2021

Review comment responded on Jan 4, 2021

Estimado huésped. Muchas gracias por su calificacion, nos complace saber que disfrutó de nuestros servicios e instalaciones. Saludos cordiales Oscar Cevallos General Manager

5
Everyone

Great

By on Aug 31, 2020

Review comment responded on Sep 2, 2020

Dear customer, Thank you for taking the time to evaluate our hotel, it is always gratifying to receive praise for exceeding expectations, and we are delighted to know you had a great stay in our hotel. We appreciate your kind recommendation and look forward to hosting you on your next visit to Costa Rica. Best regards Oscar Cevallos General Manager

Sheraton San Jose Hotel, Costa Rica

Route 27, San Rafael, San Jose 10203
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