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Real InterContinental Costa Rica at Multiplaza Mall

4.5 out of 5.0

Recent guest reviews

the toilet was not clean, water leak. I made a complaint and the water was fixed but the toilet bowl was the same.

The Best hotel in Escazu ever for all people you can find all close to you

Only complaint was that the hotel room was too dark

The hotel is beautiful and clean. The concierge was limited in their knowledge of excursions. There were no towels by the pool and it took a really long time to get some.

My sister and I traveled to San José for a wedding and stayed there. The hotel was great. We only stayed for three nights. Wouldn't recommend it for a longer stay, as there are more affordable alternatives.

This is a great hotel to stay. I come often to Costa Rica for business purposes. The staff is great! the food is very good. It has a nice pool and the gymm to use 24 horas. The breakfast buffet is so delicious.

Great hotel and close to lots of things. The only problem was there is no sound proofing in the rooms and we hear everything that was going on the the lobby from the 3rd floor so we were kept up at night.

The location, room, food, spa...fantastic. Especially after a week in the jungle.

This is a great hotel. The gym is awesome for Central America, and the hotel staff is very polite and nice. The rooms are beautiful. I have stayed here twice now. However, in the middle of the night, my air conditioning stopped working and it made me have a horrible night's sleep.

This is a gorgeous 5-star hotel, an excellent facitity, but the wifi is too expensive, and breakfast is $28/person. The emergency exits are not labelled. It is not clear where the ice machine is located. We only stayed for two nights. I do not understand why they posted 4 large charges to my visa. The staff said they will disappear, but they are still there 24 hours later.

1. too much noise from other rooms 2. the room smell bad 3. Since the hotel is under remodelations every day they were worker outside the room

The hotel is amazing, but I had problems with my reservation. When I did my check-in, they tried to charge me again, what I already had paid for the room. Had to stay at the front desk more than 40 minutes, while the hotel staff, called you guys, to check if my reservation was pre-paid. Thankfully everything was covered and it was a miscommunication.

I had a good time and staff was great except when we checked in , the front desk person gave us a room that was already occupied ! Said he was embarrassed and would give us a free breakfast everyday for our trouble ,but we never got it ,asked everyday ,and was never comped . We had a nice breakfast at hotel , was not sure it was worth $ 60 for two people each day . The spa was very nice ,we had a good couple massages ,first class spa . It is nice the multiplaaza mall is just across the street with an easy walk , or they provide a free shuttle service . The Peruvian food is very good at the mall , and they have a nice supermarket there also . The beds and rooms were very comfortable and clean . Food at hotel is very expensive , definite 5 star expenses !

I found the hotel and it's amenities to be very nice. Rooms were spacious and clean. The staff were very friendly and happy to help. The restaurants inside the hotel were very good. Overalll great experience.

The front desk staff was either rude or incompetent. When I checked in, the staff at the front desk couldn't find my reservation, so I suggested that he asked his manager for help. He said "I am not stupid. Your reservation is the problem." Costa Rica Marriott Hotel San Jose in Heredia has better front desk staff, better buffet breakfast but the location isn't as good.

exelent in every way.need no more to say......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Staff was good hotel pretty clean Toilet did not flush shower did not empty The worst was the bed a big hill down the middle In general besides the lobby the room could use an upgrade....plumbing, tiles and better beds!!!!! Most uncomfortable bed I have ever slept in!

Location is about 15 minutes from San Jose, Costa rica's capital, and walking distance to a mall with everything you need including a pharmacy and grocery store. Tour are easy to arrange from the location and is about a $25 cab ride from the airport. Pools, gym and restaurants are top-notch, staff is friendly and ready to assist.

Very nice hotel with great amenities. Excellent location. Fantastic mall across the street. Very high end shops. Very friendly staff. Sometimes a little slow at the pool. Overall we would definitely stay there again.

The hotel was beautiful, the room amazing and the pool super nice. I wanted to stay there forever!!!

In Front of Multiplaza Shopping Escazu San Jose

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • 3 outdoor pools

Within a short distance of Real InterContinental Costa Rica at Multiplaza Mall are Multiplaza Mall Escazu and Amusement Park San Jose. This 372-room, 4.5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 4 restaurants. Also nearby are Cariari Bowling Center and Metro Free Zone & Business Park.


Dining

There are ample dining options with 4 onsite restaurants, including Pimento, which specializes in Italian cuisine and serves lunch and dinner, and Factory with pleasing pool views. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

All 372 soundproofed rooms feature iPod docks, minibars, and espresso makers. Guests can expect WiFi, wired Internet, and 37-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Free newspapers, laptop-compatible safes, and phones are also standard.


Property features

Guests of Real InterContinental Costa Rica at Multiplaza Mall have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Club Room, 1 King Bed, Tower

King 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 3

Room, 1 King Bed, Pool View

King 1 | Sleeps 3

Guest reviews for Real InterContinental Costa Rica at Multiplaza Mall

Everyone (1) Business (5) Couples (12) Family (7) Friends (2) Other (1)
3
Everyone

the toilet was not clean, water leak. I made a complaint and the water was fixed but the toilet bowl was the same.

By on Jul 12, 2017

5

excellent

GetawayWithFriends

The Best hotel in Escazu ever for all people you can find all close to you

By on May 31, 2015

4

good experience

GetawayWithFriends

Only complaint was that the hotel room was too dark

By on Feb 23, 2015

3

slow service

Families

The hotel is beautiful and clean. The concierge was limited in their knowledge of excursions. There were no towels by the pool and it took a really long time to get some.

By on Jan 15, 2015

5

fantastic hotel, perfect for a short stay

Families

My sister and I traveled to San José for a wedding and stayed there. The hotel was great. We only stayed for three nights. Wouldn't recommend it for a longer stay, as there are more affordable alternatives.

By on Dec 2, 2014

5

excellent customer service

BusinessTravelers

This is a great hotel to stay. I come often to Costa Rica for business purposes. The staff is great! the food is very good. It has a nice pool and the gymm to use 24 horas. The breakfast buffet is so delicious.

By on Nov 25, 2014

4

great hotel

Couples

Great hotel and close to lots of things. The only problem was there is no sound proofing in the rooms and we hear everything that was going on the the lobby from the 3rd floor so we were kept up at night.

By on Aug 10, 2014

5

excellent property

BusinessTravelers

The location, room, food, spa...fantastic. Especially after a week in the jungle.

By on Jul 14, 2014

2

air conditioning stopped working

BusinessTravelers

This is a great hotel. The gym is awesome for Central America, and the hotel staff is very polite and nice. The rooms are beautiful. I have stayed here twice now. However, in the middle of the night, my air conditioning stopped working and it made me have a horrible night's sleep.

By on Feb 26, 2014

4

okay, but!

Couples

This is a gorgeous 5-star hotel, an excellent facitity, but the wifi is too expensive, and breakfast is $28/person. The emergency exits are not labelled. It is not clear where the ice machine is located. We only stayed for two nights. I do not understand why they posted 4 large charges to my visa. The staff said they will disappear, but they are still there 24 hours later.

By on Dec 23, 2013