InterContinental Costa Rica at Multiplaza Mall by IHG

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Photo gallery for InterContinental Costa Rica at Multiplaza Mall by IHG

A multi-level atrium with a view of a pool and greenery.
Property video
A water feature with a stone-lined path flanked by trees and shrubs, leading to a building entrance.
An outdoor dining area with tables and chairs, surrounded by lush greenery and a view of a pool and buildings.
A hotel entrance with a fountain, palm trees, and a well-maintained garden.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000
  • Place, Multiplaza Mall Escazu
    ‪2 min walk‬
  • Place, Plaza Tempo
    ‪14 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪17 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪25 min drive‬

Room options

Premium Room, 1 King Bed, Club Lounge Access

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room

  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

Classic Room

9.0 out of 10
Wonderful
(4 reviews)
  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

Classic Room, 1 King Bed, Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed

8.0 out of 10
Very good
(13 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Double Beds

7.4 out of 10
Good
(9 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Classic Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Club Lounge Access

9.2 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Club Lounge Access (Top Floor)

9.4 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Balcony (Club Lounge Access)

  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Club Lounge Access (Pool View)

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Club Lounge Access (Top Floor)

  • Mountain view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

Suite, 1 Bedroom, Club Lounge Access (Pool View)

  • Mountain view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

Premium Room, 2 Double Beds, Club Lounge Access

  • Mountain view
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Club Lounge Access

  • Mountain view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

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About the neighborhood

San Rafael

Multiplaza Mall Escazu is within a 5-minute walk of InterContinental Costa Rica at Multiplaza Mall by IHG while other popular sites like Hospital Cima San José are within a mile (2 km). This 372-room, 5-star hotel has 3 outdoor pools along with a full-service spa and 4 restaurants. It's connected to a shopping center in central San Rafael and also close to Avenida Escazú Shopping Center and Business Center Forum 1.

What's nearby

  • Multiplaza Mall Escazu - 2 min walk - 0.1 miles
  • Plaza Itskazú - 11 min walk - 0.6 miles
  • Plaza Tempo - 14 min walk - 0.8 miles
  • Avenida Escazú Shopping Center - 17 min walk - 1.0 mile
  • Multipark - 1 min drive - 0.7 miles

Getting around

  • San Jose Contraloria Station - 8 min drive
  • San José (SYQ-Tobías Bolaños Intl.) - 18 min drive

Restaurants

  • ‪Chili's Grill & Bar - ‬8 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Zambra - ‬1 min walk
  • ‪Gelatiamo - ‬3 min walk
  • ‪Nau Bar - ‬6 min walk

About this property

InterContinental Costa Rica at Multiplaza Mall by IHG

Guests of InterContinental Costa Rica at Multiplaza Mall by IHG have access to a full-service spa, 3 outdoor pools, and a children's pool. Valet parking is offered for CRC 7800 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
49-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, espresso makers, and laptop-compatible safes. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

Guests under 18 years old are not allowed in the health club or fitness facility.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (CRC 8,630 per day)
  • Secured, uncovered valet parking on site (CRC 7,800 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 for adults and CRC 8,250 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Factory
  • Nau Sushi Lounge
  • Pimento
  • The Market
  • Zambra

Things to do

  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (31,215 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 on-site accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Intercontinental Hotel Escazu

Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu

Real InterContinental Costa Rica Multiplaza Mall Hotel

Real InterContinental Costa Rica Multiplaza Mall Escazu

Real InterContinental Costa Rica Multiplaza Mall

Real Costa Rica Intercontinental

Real InterContinental Costa Rica At Multiplaza Mall Escazu

Frequently asked questions

Are free cancellation options available at InterContinental Costa Rica at Multiplaza Mall by IHG?

InterContinental Costa Rica at Multiplaza Mall by IHG provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at InterContinental Costa Rica at Multiplaza Mall by IHG?

As of Sep 17, 2026, prices found for a 1-night stay for 2 adults at InterContinental Costa Rica at Multiplaza Mall by IHG on Oct 10, 2026 start from $260, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near InterContinental Costa Rica at Multiplaza Mall by IHG?

This hotel is located in San Rafael, a short 5-minute walk from Multiplaza Mall Escazu and also 20 minutes on foot from Avenida Escazú Shopping Center. You'll also find Sabana Park and National Stadium of Costa Rica within a short drive.

Is there a spa at InterContinental Costa Rica at Multiplaza Mall by IHG?

There is a full-service spa available for guests to enjoy and services include prenatal massages, Swedish massages, aromatherapy, and body wraps.

Does InterContinental Costa Rica at Multiplaza Mall by IHG feature a casino on the premises?

No, InterContinental Costa Rica at Multiplaza Mall by IHG doesn't have a casino.

Is there an indoor pool at InterContinental Costa Rica at Multiplaza Mall by IHG?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 6:00 AM and 6:00 PM.

Does InterContinental Costa Rica at Multiplaza Mall by IHG have a restaurant that serves breakfast?

Yes, InterContinental Costa Rica at Multiplaza Mall by IHG has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does InterContinental Costa Rica at Multiplaza Mall by IHG allow pets to stay for free?

No, pets aren't allowed at InterContinental Costa Rica at Multiplaza Mall by IHG though service animals are welcome.

How close is the airport from InterContinental Costa Rica at Multiplaza Mall by IHG?

The closest major airport to InterContinental Costa Rica at Multiplaza Mall by IHG is San José (SYQ-Tobías Bolaños Intl.), which is 5.8 mi away (18 minutes by car). Another top airport is Juan Santamaria Intl. Airport (SJO), which is located 13 mi away (30-minute drive).

Does InterContinental Costa Rica at Multiplaza Mall by IHG have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at InterContinental Costa Rica at Multiplaza Mall by IHG.

InterContinental Costa Rica at Multiplaza Mall by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 803 reviews
Rating 8 - Good. 175 out of 803 reviews
Rating 6 - Okay. 77 out of 803 reviews
Rating 4 - Poor. 35 out of 803 reviews
Rating 2 - Terrible. 44 out of 803 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was outstanding! And the staff was very helpful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel; the property is very well maintained and the staff very friendly. The spa and the shopping mall (walking distance close by) were excellent.
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Shiraz

Liked: Cleanliness, property conditions & facilities
Clean room however breakfast was poor for a 5 star hotel
Stayed 2 nights in Apr 2026
Verified review

4/10 Poor

Minerva

Liked: Cleanliness
The hotel is way too expensive for the quality and stand of the stay. Most experienced and long term employees were great. Both in the restaurant and at concierge at the entrance. People at the reception were rude.they were always in a hurry and their faves were always lacking coming or even a happy gesture. The receptionist team needs motivation and encouragement.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Dalton Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and have always been very happy!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Anup

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Hotel with amazing breakfast. Very friendly staff. Highly recommend !
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Yamilet

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Great food options. Friendly staff
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean nice hotel
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Damian

Disliked: Staff & service
This hotel really needs renovation and better cleanliness for the price they charge. It’s hard to believe this is an InterContinental. The lobby furniture looks old, and if you look at the bar lamps, several light bulbs are burned out. I was also charged $32 for three bottles of water from the minibar. The location is good and the food is good as well, but overall the hotel is overpriced.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Everything was great. The location is in an upscale business area. The is not for the party looker. The pools, gym, food ambiance was top shelf. The restaurants in the area and the mall made it even better. I Highly recommend this resort
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Martha Emilia

Everything was quite good
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and the warm Jacuzzi weren’t right
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Yaniv

Liked: Cleanliness, amenities, property conditions & facilities
Was great experience
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Cristhel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience loved the gym
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ben-Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, lovely outside pool area - a bit of tranquility in the city
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Clean room, nice people!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families and business.
Stayed 6 nights in Feb 2025
Verified review

8/10 Good

Catherine

Liked: Cleanliness, property conditions & facilities
The room was good. Front desk staff is not pleasant. Lounge and workers around the hotel were very nice and attentive. Room was clean and spacious
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Carmen M.

Liked: Cleanliness, amenities, property conditions & facilities
Great place and good services
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Manuel Menendez

Liked: Cleanliness, property conditions & facilities
The room and the entire hotel was very clean. All staff members were very polite, friendly, and professional. Everybody, in general, made us feel very welcome.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful outdoor pool and very close to a mall
Stayed 1 night in May 2025