Skip to main content
Beginning of main content

Recent guest reviews

Incredible staff and hotel. This is the best place to stay in San Jose

The most beautiful hotel in Central America, the service are excelent the food incredible

Both the Hotel and the Mall across the street deserve five stars.

Arrived ~1 hour early, told room will be available in 10 mins, ate lunch while waiting(40 mins) at Nau (restaurant in hotel) came back and room was not ready-waited 2 hrs to get room, filled out intake papers 2 times and left credit card for use for any charges for the 8 day 7 night stay. Had numerous times that had to call for items to be provided(2 people in the room, but only provided face towels/rags for one person)-they did not change the service provided even when we called numerous times or spoke to house keeping directly. Toilet paper not placed on holder, pointed out, left on top of toilet bowl instead. Trash not removed over several days. Also, left 2 days and 1 night way (so room would have been checked at least twice)and returned to find blow dryer not put back and trash not removed. Mini bar not replenished daily. Advised what was used and to charge me for the items from the minibar and provide me with a bill showing all had been paid and left to go to the airport. On the way to the airport, our private guide received a call demanding that we return and pay the bill bc they could not find the paperwork I filled out at the beginning of my stay. So instead of emailing me with outstanding items, a combative rep was calling our private guide.So there was a breach of any normal protocol, bad record keeping, inefficient data entry practices. Wondering what happened to the physical copy taken of my card at the beginning of my stay-a fraud and data compromise concern.

Nice hotel wonderful staff several restaurants in house along with the bar right across the street from the mall. Nice place to stay but a little bit Rich for my blood you can probably get better values so I would reserve in advance

One of the staff show a xenophobic attitude and he were rude, to me that is unforgivable and was very awkward!!!

Lights flickered all day long while there. Not sure if it was an isolated event or if it happens all the time.

the toilet was not clean, water leak. I made a complaint and the water was fixed but the toilet bowl was the same.

The Best hotel in Escazu ever for all people you can find all close to you

Only complaint was that the hotel room was too dark

The hotel is beautiful and clean. The concierge was limited in their knowledge of excursions. There were no towels by the pool and it took a really long time to get some.

My sister and I traveled to San José for a wedding and stayed there. The hotel was great. We only stayed for three nights. Wouldn't recommend it for a longer stay, as there are more affordable alternatives.

This is a great hotel to stay. I come often to Costa Rica for business purposes. The staff is great! the food is very good. It has a nice pool and the gymm to use 24 horas. The breakfast buffet is so delicious.

Great hotel and close to lots of things. The only problem was there is no sound proofing in the rooms and we hear everything that was going on the the lobby from the 3rd floor so we were kept up at night.

The location, room, food, spa...fantastic. Especially after a week in the jungle.

This is a great hotel. The gym is awesome for Central America, and the hotel staff is very polite and nice. The rooms are beautiful. I have stayed here twice now. However, in the middle of the night, my air conditioning stopped working and it made me have a horrible night's sleep.

This is a gorgeous 5-star hotel, an excellent facitity, but the wifi is too expensive, and breakfast is $28/person. The emergency exits are not labelled. It is not clear where the ice machine is located. We only stayed for two nights. I do not understand why they posted 4 large charges to my visa. The staff said they will disappear, but they are still there 24 hours later.

1. too much noise from other rooms 2. the room smell bad 3. Since the hotel is under remodelations every day they were worker outside the room

The hotel is amazing, but I had problems with my reservation. When I did my check-in, they tried to charge me again, what I already had paid for the room. Had to stay at the front desk more than 40 minutes, while the hotel staff, called you guys, to check if my reservation was pre-paid. Thankfully everything was covered and it was a miscommunication.

In Front of Multiplaza Shopping Escazu San Jose

Hotel highlights

  • Steps from Multiplaza Mall Escazu
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Real InterContinental Costa Rica at Multiplaza Mall is a short distance from popular attractions such as Multiplaza Mall Escazu and Avenida Escazú. This 372-room, 4.5-star hotel has 3 outdoor pools along with a full-service spa and 4 restaurants. It's connected to a shopping center and also a short drive from Valle del Sol.


Dining

Get your fill of Italian cuisine for lunch, or dinner at Pimento, one of 4 onsite restaurants, or enjoy the pool views at Factory. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

All of Real InterContinental Costa Rica at Multiplaza Mall's 372 rooms are soundproofed and have an array of amenities, including iPod docks, minibars, and espresso makers. 48-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include free newspapers, laptop-compatible safes, and phones.


Property features

Guests of Real InterContinental Costa Rica at Multiplaza Mall have access to a full-service spa, 3 outdoor pools, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Club Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Club Room, 1 King Bed

1 King Bed | Sleeps 3

Club Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 King Bed | Sleeps 3

Guest reviews for Real InterContinental Costa Rica at Multiplaza Mall

Everyone (7) Couples (12) Business (5) Family (8) Other (1) Friends (2)
4
Everyone

By on Mar 18, 2020

Review comment responded on Mar 19, 2020

Thanks for sharing your review

5
Family

Incredible staff and hotel. This is the best place to stay in San Jose

By on Nov 23, 2019

Review comment responded on Nov 26, 2019

Dear Guest, We´re glad that you enjoyed your stay. Forward to welcome you soon.

5
Business Business

The most beautiful hotel in Central America, the service are excelent the food incredible

By on Jul 30, 2019

Review comment responded on Sep 24, 2019

Dear Guest, It´s a pleasure to know you enjoyed your stay at the Hotel. Forward to welcome you soon.

5
Everyone

Both the Hotel and the Mall across the street deserve five stars.

By on Jan 11, 2019

1

disappointing for a 4.5 star hotel

Everyone

Arrived ~1 hour early, told room will be available in 10 mins, ate lunch while waiting(40 mins) at Nau (restaurant in hotel) came back and room was not ready-waited 2 hrs to get room, filled out intake papers 2 times and left credit card for use for any charges for the 8 day 7 night stay. Had numerous times that had to call for items to be provided(2 people in the room, but only provided face towels/rags for one person)-they did not change the service provided even when we called numerous times or spoke to house keeping directly. Toilet paper not placed on holder, pointed out, left on top of toilet bowl instead. Trash not removed over several days. Also, left 2 days and 1 night way (so room would have been checked at least twice)and returned to find blow dryer not put back and trash not removed. Mini bar not replenished daily. Advised what was used and to charge me for the items from the minibar and provide me with a bill showing all had been paid and left to go to the airport. On the way to the airport, our private guide received a call demanding that we return and pay the bill bc they could not find the paperwork I filled out at the beginning of my stay. So instead of emailing me with outstanding items, a combative rep was calling our private guide.So there was a breach of any normal protocol, bad record keeping, inefficient data entry practices. Wondering what happened to the physical copy taken of my card at the beginning of my stay-a fraud and data compromise concern.

By on Jul 3, 2018

Review comment responded on Nov 26, 2018

Thanks for sharing your comments, your opinion it´s very important for us, we will be considering it. Apologize for the inconvenience.

4

nice but expensive hotel

Everyone

Nice hotel wonderful staff several restaurants in house along with the bar right across the street from the mall. Nice place to stay but a little bit Rich for my blood you can probably get better values so I would reserve in advance

By , from Denver on Feb 24, 2018

Review comment responded on Nov 22, 2018

Thank you for sharing your comments. Hope your visit as soon.

3
Everyone

One of the staff show a xenophobic attitude and he were rude, to me that is unforgivable and was very awkward!!!

By , from Nicaragua on Dec 17, 2017

4
Everyone

Lights flickered all day long while there. Not sure if it was an isolated event or if it happens all the time.

By on Dec 15, 2017

3
Everyone

the toilet was not clean, water leak. I made a complaint and the water was fixed but the toilet bowl was the same.

By on Jul 12, 2017

5

excellent

Friends

The Best hotel in Escazu ever for all people you can find all close to you

By on May 31, 2015

Real InterContinental Costa Rica at Multiplaza Mall

In Front of Multiplaza Shopping, Escazu, San Jose 1000
url importing http://www.orbitz.com/San-Jose-Hotels-Real-InterContinental-Costa-Rica-at-Multiplaza-Mall.h463-p2.Hotel-Reviews
There was an error importing /San-Jose-Hotels-Real-InterContinental-Costa-Rica-at-Multiplaza-Mall.h463-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/San-Jose-Hotels-Real-InterContinental-Costa-Rica-at-Multiplaza-Mall.h463-p2.Hotel-Reviews