InterContinental Costa Rica at Multiplaza Mall by IHG

5.0 star property
Luxury San Rafael hotel connected to a shopping center, a quick walk to Multiplaza Mall Escazu
VIP Access

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Photo gallery for InterContinental Costa Rica at Multiplaza Mall by IHG

Relax by the pool surrounded by lush gardens and palm trees.
Relax in a serene space with a large bed, sofa, and cabinetry, surrounded by lush views.
Welcome to the Intercontinental Hotel, where a grand entrance sets the tone for a luxurious stay amidst beautifully maintained gardens and a tranquil water feature.
Enjoy a warm and inviting dining experience with beautifully set tables and a stunning view.
Relax by the serene pool with breathtaking mountain views, surrounded by a glass balustrade and lush greenery.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Spa
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

Map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000
  • Multiplaza Mall Escazu
    ‪2 min walk‬
  • Hospital Cima San José
    ‪17 min walk‬
  • Avenida Escazú Shopping Center
    ‪1 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪16 min drive‬
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Room options

Club Room, 1 King Bed, Accessible, Club Lounge Access

  • 427 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, Pool View

9.6 out of 10
Exceptional
(5 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Club Room, 1 King Bed, Accessible, Club Lounge Access

9.0 out of 10
Wonderful
(4 reviews)
  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Accessible, Club Lounge Access (Top Floor)

8.0 out of 10
Very good
(1 review)
  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Accessible, Balcony (Club Lounge Access)

  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Accessible, Club Lounge Access (Pool View)

  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Accessible, Club Lounge Access (Top Floor)

  • 840 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

Club Room, 2 Double Beds, Accessible, Club Lounge Access

  • 420 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Club Suite, 1 Bedroom, Accessible, Club Lounge Access (Pool View)

  • 840 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

Classic Room

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

Classic Room, 2 Double Beds

  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Premium Room

  • 420 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

Club Suite, 1 Bedroom, Accessible, Club Lounge Access

  • 840 sq ft
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

Classic Room, 2 Double Beds, Pool View

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

San Rafael

Multiplaza Mall Escazu is within a 5-minute walk of InterContinental Costa Rica at Multiplaza Mall by IHG while other popular sites like Hospital Cima San José are within a mile (2 km). This 372-room, 5-star hotel has 3 outdoor pools along with a full-service spa and 4 restaurants. It's connected to a shopping center in central San Rafael and also close to Avenida Escazú Shopping Center and Business Center Forum 1.

What's nearby

  • Multiplaza Mall Escazu - 2 min walk - 0.1 miles
  • Hospital Cima San José - 17 min walk - 1.0 mile
  • Avenida Escazú Shopping Center - 1 min drive - 1.1 miles
  • Sabana Park - 6 min drive - 3.8 miles
  • Costa Rica Convention Center - 9 min drive - 2.8 miles

Getting around

  • San Jose Contraloria Station - 8 min drive
  • San José (SYQ-Tobías Bolaños Intl.) - 18 min drive

Restaurants

  • ‪Le Petit Chez Christophe - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬8 min walk
  • ‪La Oliva Verde - ‬8 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪La Fabbrica Pizzería - ‬8 min walk

About this property

InterContinental Costa Rica at Multiplaza Mall by IHG

Luxury San Rafael hotel connected to a shopping center, a quick walk to Multiplaza Mall Escazu
Guests of InterContinental Costa Rica at Multiplaza Mall by IHG have access to a full-service spa, 3 outdoor pools, and a children's pool. Valet parking is offered for CRC 7800 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
49-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, minibars, and espresso makers. Housekeeping is available on request.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

Guests under 18 years old are not allowed in the health club or fitness facility.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (CRC 8,630 per day)
  • Secured, uncovered valet parking on site (CRC 7,800 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 16,500 for adults and CRC 8,250 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Factory
  • Nau Sushi Lounge
  • Pimento
  • The Market
  • Zambra

Things to do

  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (31,215 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Reception hall
  • Renovated entire property - March 2020
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 8630.00 per day
  • Uncovered valet parking fee: CRC 7800 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

Frequently asked questions

Are free cancellation options available at InterContinental Costa Rica at Multiplaza Mall by IHG?

InterContinental Costa Rica at Multiplaza Mall by IHG provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on our site.

What's there to see near InterContinental Costa Rica at Multiplaza Mall by IHG?

This hotel is located in San Rafael, a short 5-minute walk from Multiplaza Mall Escazu and also 13 minutes on foot from Plaza Itskazú. You'll also find Sabana Park and National Stadium of Costa Rica within a short drive.

Will I be able to park at InterContinental Costa Rica at Multiplaza Mall by IHG?

Yes, secured valet parking is offered for CRC 7,800 per day. Accessible parking is also available for guests.

Is there a spa at InterContinental Costa Rica at Multiplaza Mall by IHG?

There is a full-service spa available for guests to enjoy and services include Swedish massages, deep-tissue massages, body wraps, and couples treatments.

Does InterContinental Costa Rica at Multiplaza Mall by IHG feature a casino on the premises?

No, InterContinental Costa Rica at Multiplaza Mall by IHG doesn't have a casino.

Is there an indoor pool at InterContinental Costa Rica at Multiplaza Mall by IHG?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 6:00 AM and 6:00 PM.

Is InterContinental Costa Rica at Multiplaza Mall by IHG a good place to stay for couples?

There are many amenities for couples at this hotel, including Champagne service and in-room massages as well as 3 outdoor pools.

Are there hot tubs at InterContinental Costa Rica at Multiplaza Mall by IHG?

Yes, this hotel has a spa tub.

Does InterContinental Costa Rica at Multiplaza Mall by IHG have a restaurant that serves breakfast?

Yes, InterContinental Costa Rica at Multiplaza Mall by IHG has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does InterContinental Costa Rica at Multiplaza Mall by IHG allow pets to stay for free?

No, pets aren't allowed at InterContinental Costa Rica at Multiplaza Mall by IHG though service animals are welcome.

Are there connecting rooms at InterContinental Costa Rica at Multiplaza Mall by IHG?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from InterContinental Costa Rica at Multiplaza Mall by IHG?

The closest major airport to InterContinental Costa Rica at Multiplaza Mall by IHG is San José (SYQ-Tobías Bolaños Intl.), which is 5.8 mi away (18 minutes by car). Another top airport is Juan Santamaria Intl. Airport (SJO), which is located 13 mi away (30-minute drive).

Are there rooms with balconies at InterContinental Costa Rica at Multiplaza Mall by IHG?

Yes, some guestrooms at this hotel offer either a balcony or a terrace where guests can enjoy garden or pool views.

Does InterContinental Costa Rica at Multiplaza Mall by IHG have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at InterContinental Costa Rica at Multiplaza Mall by IHG.

InterContinental Costa Rica at Multiplaza Mall by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 403 out of 685 reviews
Rating 8 - Good. 155 out of 685 reviews
Rating 6 - Okay. 60 out of 685 reviews
Rating 4 - Poor. 26 out of 685 reviews
Rating 2 - Terrible. 41 out of 685 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Georgia Clare

Stayed 2 nights in Apr 2025

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jose Miguel, Tegucigalpa

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great experience. Highly recommend
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos

Stayed 1 night in Apr 2025

10/10 Excellent

Gregg

Liked: Amenities, property conditions & facilities
Cool
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service

Not worth the $500

Arrived at 11, they said that room wasn't ready but would be and they would priority the cleaning. We came back at 1, room was still not ready but check-in wasn't until 3 so we were okay, we arrived again at 3 and room was still not ready. We left and came back at 5:30 and room was still not ready. We didn't get into the room until after 6pm. Room was not as advertised. No sitting area, not on top floor. Not sound proof. There was a wedding and the music was blasting until 2am. Very very disappointing. Also, lobby smelled like paint thinner. We asked to talk to a manager and they said manager was too busy to talk to us.
Stayed 1 night in Mar 2025

2/10 Terrible

Nicole

Traveled with partner
Disliked: Staff & service, amenities
I was asked if i wanted the breakfast and happy hour. I was told it was $60 a day. After I realized i did not need it the last day due to checking out at 4am. I tried to get a refund for the last day. Then was told since i agreed to the breakfast and happy hour that was for the upgraded room. That was NEVER communicated to me. To make matters worse, this so called upgrade room had roaches in it. After i complained i got moved to a suit.
Stayed 4 nights in Mar 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families and business.
Stayed 6 nights in Feb 2025

2/10 Terrible

Rodrigo

Business traveler
Liked: Staff & service, property conditions & facilities
Air conditioning did not work. Dated Bedrooms In the original tower Terrible
Stayed 1 night in Feb 2025

6/10 Okay

Carlos, Doral

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bed was old and horribly lumpy, as a couple we were forced to sleep apart because there was a huge ridge in the middle of the bed, and completely sunken on either side. We barely slept because of this. Absolutely not fitting for a hotel of this price and category. The room also smelled musty from the air conditioning. Overall a very big disappointment, especially for the price I was charged. The only redeeming quality was the food, which was quite good.
Stayed 3 nights in Feb 2025

10/10 Excellent

Franci, Placitas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Roric, White Plains

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything that I needed was available inside the hotel
Stayed 8 nights in Jan 2025

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Jessica

Disliked: Cleanliness, property conditions & facilities

Intercontinental San Jose Costa Rica

It was a quick two days after spending several days in Quepos. I went specifically to use the spa which is wonderful and the treatments were worth it. The only problem I had is that for 500 a night with club access, I found the rooms to be poorly maintained and the service not that helpful. The bathtub smelled of urine and the cold faucet was broken. The windows were very dirty and the shower door leaked water with every shower. The shower doors were dirty too. Nobody offered to help me with my luggage which I had two suitcases and a backpack and I was alone. For a 5 star hotel I expected a bit more of a warm greeting. The pool is very nice and kept up well and the morning breakfast and happy hours were nice. All in all, it was decent. The spa made up for what the cleanliness and service of the front desk lacked.
Stayed 3 nights in Jan 2025

6/10 Okay

Alejandro

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
The hotel is very well located. I booked a room with a pool view but unfortunately, the person from reception gave us another room with no nice view. If you try to call the front desk or even room service you will be lucky to get through, the hallway was dirty, and when we arrived to the hotel no one helped us with our luggage not even a welcoming greet, was not what I expected, until now I still have problems with my payment, the hotel still has my preauthorization charge and not my final charge after my departure.
Stayed 5 nights in Jan 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Close to good shopping you can walk but crossing is a bit of a risk jaja
Stayed 1 night in Nov 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
My fiancé and I have stayed at this hotel probably 25 times in the last three years we highly recommend this hotel. The staff is very very friendly. We have made friends there that we probably have for life.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Mi prometido y yo nos quedamos en esta propiedad al menos cuatro veces al año y la recomendamos encarecidamente. Hotel or condo nowMy fiancé and I stay at this property at least four times a year we highly recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Juan, Stanford

Stayed 4 nights in Dec 2024

10/10 Excellent

Nick

Stayed 1 night in Dec 2024

10/10 Excellent

Gautam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk and house keeping is awful- they don't respond or pick up phone.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeppe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Araceli

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a nice hotel but I think it was more for locals as they have a lot of conferences. Staff was very friendly as they smiled but not helpful as tourist. As a tourist we need information and guidance. The service was slow paced. But definitely felt safe and secure.
Stayed 2 nights in Dec 2024

10/10 Excellent

Idemudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Very comfortable. Would recommend
Stayed 3 nights in Nov 2024