The hotel is under renovations and they are doing the best they can with limited lobby space so this is why the 4 star. Lots of security measures in place to make you feel safe. Rooms are really great with the renovations. Great staff! Overall great value for the price and location.

Everything is pretty good except there's a little bit of smell going on, maybe because they renovated the room

I’m travel to SF alot been many hotel but i’m not recommended this so compricated too old for me

Great little place in the heart of SF, which unfortunately means lots of homelessness (but if that bothers you, don't come to SF). I liked the historic feel of the hotel, windows prevented most noise from Van Ness no problem. I might have been in one of their older rooms, so some stuff could have been a little more modern or upscale. But for the price we got and for just an overnight after a holiday party, it was great.

The hotel better yet motel was a mess . I would not recommend it to anyone. Checkout my courtyard view.

I read in the reviews that this hotel was undergoing renovation but we did not hear or see any renovation during our overnight stay. Our room on the first floor is very dated and the odor in the hallway and room was overpowering which bothered me the entire night. The room carpet was old and stained, the room furniture was dated nd the chair seat was worn and torn. The room temperature could not be changed. Room price was reasonable for its location but hotel parking is comparatively high.

For its price this was an excellent deal! Nice boutique hotel, but old and noisy as undergoing renovations. Staff were incredible, really excellent. Recognizing that the area isn't the best - it being on the edge of the Tenderloin district - I would definitely stay there again. You just have to get instructions as to where to walk. Parking is very expensive though.

The staff was friendly. The room was comfortable. Great views and great location!

Very nice hotel. Great staff and close to everything in the city.

Our room was outside of the hotel, our view was the parking lot. It felt like we were staying at a motel as for the view. Parking was an additional $45!!!! Outrageous. The room was clean and staff and was great.

Our first hotel room was a dark dungeon of a room with window that viewed a fire escape and a ledge with tons of pigeon poo. It was depressing and disgusting. Thankfully, the staff moved us to a room on another floor that was much brighter and cleaner. Still a lot of construction noise from across the street. Overall, the staff was pleasant but the hotel location and views are nothing to write home about.

Check-in was prompt and efficient. The staff was ready to answer all questions (finding the exercise room was not so easy). They also arranged for the airport shuttle pick-up, which was reliable and very reasonably priced. I was fully satisfied with the breakfast on the two days I was up in time. The hotel is a bit of a hike from the Civic Center BART stop, but very conveniently located for the opera or symphony, and late-night food and drink are right next door and across the street.

Great stay. Staff, hotel and Mel's plays was great.

Room is old and needs new linen, pillows and just old! Smelled funky and not worth $340 a night

The Opal is a nice hotel in a good, convenient location.

Very nice hotel with very friendly staff. The location isn't the best but inside the environment is perfect. They also had complementary breakfast, and it was very large with many options to choose from. Would stay there again if I came back to town. Overall would give it 4/5 stars.

The room was smaller than I expected, however it could easily accommodate our family of five. It had two queen beds and a sofa bed. Since most of our day was spent outdoors, the small size was not a major issue. We always arrived to find the room neat and clean. Great house keeping staff. The best thing about the hotel was its location. We could easily access public transportation a few yards from the hotel. We could get to all the major attractions in about 20 minutes. Plenty of eateries close to the hotel. On the flip side, there was only a single bathroom with a small sink. There was no microwave or fridge. Also, the hotel is outdated as far as style goes.

The hotel is well kept and staff was so helpful in letting us know we're everything was and how to get there. Beds were very comfortable. They had big selection of breakfast food that was constantly being put out. I would definitely stay there again.