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citizenM San Francisco Union Square

4.0 star property
Central hotel with a restaurant connected to a rail/subway station in San Francisco

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Building design
Lobby sitting area
Business center
Daily buffet breakfast (USD 22 per person)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
72 Ellis Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪3 min walk‬
  • Place, Moscone Convention Center
    ‪10 min walk‬
  • Place, Oracle Park
    ‪2 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(280 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Francisco

Located in Union Square, citizenM San Francisco Union Square is within a 5-minute walk of Union Square and within 15 minutes of other popular attractions like Moscone Convention Center. This 4-star hotel has 195 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to a rail/subway station in central San Francisco and also close to Oracle Park and San Francisco Bay.

What's nearby

  • Union Square - 3 min walk - 0.2 miles
  • San Francisco Museum of Modern Art - 6 min walk - 0.4 miles
  • Moscone Convention Center - 10 min walk - 0.5 miles
  • Oracle Park - 2 min drive - 1.4 miles
  • Pier 39 - 4 min drive - 2.0 miles

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪Burger King - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪King of Thai Noodle House - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk
  • ‪John's Grill - ‬1 min walk

About this property

citizenM San Francisco Union Square

Central hotel with a restaurant connected to a rail/subway station in San Francisco
CitizenM San Francisco Union Square features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPads, iPod docks, and refrigerators are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses wind energy, plus eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is a free cancellation option available at citizenM San Francisco Union Square?

CitizenM San Francisco Union Square offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at citizenM San Francisco Union Square?

As of Oct 18, 2025, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on Oct 19, 2025 start from $149.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of citizenM San Francisco Union Square?

This hotel is situated in Union Square within a 10-minute walk of Union Square and San Francisco Museum of Modern Art. You'll also find Bill Graham Civic Auditorium and Embarcadero Center less than a mile away.

Will I be able to park at citizenM San Francisco Union Square?

No, there isn't parking available at the hotel.

Does citizenM San Francisco Union Square feature a casino on the premises?

No, citizenM San Francisco Union Square doesn't have a casino.

Is there an indoor pool at citizenM San Francisco Union Square?

No, there is no indoor pool at this hotel.

Is citizenM San Francisco Union Square a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a hydromassage showerhead as well as a restaurant.

Are there hot tubs at citizenM San Francisco Union Square?

No, there isn't a spa tub at this hotel.

Does citizenM San Francisco Union Square feature a restaurant that includes a breakfast menu?

Yes, citizenM San Francisco Union Square serves buffet breakfast for a surcharge each morning at canteenM.

Does citizenM San Francisco Union Square allow pets to stay free of charge?

No, pets aren't allowed at citizenM San Francisco Union Square though service animals are welcome.

Does citizenM San Francisco Union Square have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to citizenM San Francisco Union Square?

The closest major airport to citizenM San Francisco Union Square is Oakland Intl. Airport (OAK), which is 19.7 mi away (41 minutes by car). Another top airport is San Francisco Intl. Airport (SFO), which is located 14.1 mi away (30-minute drive).

Are there rooms with balconies that I can book at citizenM San Francisco Union Square?

No, at citizenM San Francisco Union Square, there aren't any guestrooms that list a balcony.

citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1099 out of 1385 reviews
Rating 8 - Good. 211 out of 1385 reviews
Rating 6 - Okay. 42 out of 1385 reviews
Rating 4 - Poor. 18 out of 1385 reviews
Rating 2 - Terrible. 15 out of 1385 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anselm, Aliso Viejo

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Andras

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and vibe. Wonderful mini hotel in the heart of SF. Highly recommend.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this stay. The staff was friendly and the location was great. I was a little hesitant to book because the size of the room ,knowing it was advertised as a small pod type of room…. but figured we would only be sleeping there… I was pleasantly surprised that it was more than enough space for two people. Cute modern and clean. Will defiantly be back.
Stayed 2 nights in Aug 2025

10/10 Excellent

william, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this citizen M several times the location is convenient to public transport and close to Union Square
Stayed 3 nights in Aug 2025

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked that citizenM was an escape from the hustle and bustle outside. Chill and calm, lovely bar to sit at, love the rooms, bed is super comfortable, staff very friendly, and will visit again!
Stayed 1 night in Jul 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Jun 2025

10/10 Excellent

Christopher, SAN FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, great staff and very well run and I felt safe in a great location in downtown San Francisco
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, cool, trendy rooms, perfect for 2 of us, staff were fantastic & the location was perfect for everything we wanted to do
Stayed 4 nights in Jul 2025

8/10 Good

Nagi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great experience! Only downside was that our bathroom door didn't completely close (it closed most of the way, with a small gap). We had to hold the door with our hands to shut the door close. Everything else was great. Clean and staff were polite and helpful. I would try staying at other CitizenM hotels in other cities.
Stayed 4 nights in May 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! It was my first time in SF and the location was perfect to getting to all the main sites. Staff at hotel was very kind and accommodating. Highly recommend.
Stayed 3 nights in Jul 2025

10/10 Excellent

Umar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. I really appreciated the innovation with tying all of the room's control's to the iPad. Would highly recommend this hotel and would re-book if I pass through again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Gail Kurr

Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast. Close to Moscone. Fun room
Stayed 4 nights in Jul 2025

10/10 Excellent

Deborah, Boca Raton

Traveled with family
Liked: Cleanliness
Trendy, great location, wonderful staff!
Stayed 1 night in Jul 2025

10/10 Excellent

Justin Jerald

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room & great location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Celina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, clean and modern room. Beautiful lobby area with plenty of seating and work areas. Breakfast buffet was great with plenty of options, and my chilled Americano hit the spot every morning. Will be staying here again, and plan on staying at the Miami location next month.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in the perfect location

The vibe of the hotel was perfect and the staff were fantastic. The staff were so friendly and always happy to help. We got some great recommendations from them on were to visit/eat during our stay. A special thanks to Fernie who was great during check in and throughout our stay
Stayed 1 night in Jul 2025

4/10 Poor

Gergana

Business traveler
Liked: Cleanliness, property conditions & facilities
Extremely tiny room, very noisy outside on streets and hotel. Got awaken at 5am from pipe noises. Had to leave early due to poor sleep and didn’t refund me.
Stayed 3 nights in Jul 2025

10/10 Excellent

Hillary

Stayed 1 night in Jun 2025

10/10 Excellent

Jiaying

Stayed 2 nights in Jul 2025

10/10 Excellent

Jasmin

Stayed 1 night in Jul 2025

10/10 Excellent

Aastha

Stayed 2 nights in Jul 2025

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotels I’ve ever stayed at!

It was amazing. Everyone was very friendly and the place was clean and very cool. Chris/Riser checked us in and he made sure we had a great room asked if we’d rather be up high or on a lower floor and gave us free drink vouchers! Amazing staff amazing building very secure there’s a parking garage right next to it as well that is not very expensive but also very safe and secure. Absolutely would stay again.
Stayed 1 night in Jul 2025