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citizenM San Francisco Union Square

4.0 star property
Central hotel with a restaurant connected to a rail/subway station in San Francisco

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Building design
Daily buffet breakfast (USD 22 per person)
Lobby sitting area
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Explore the area

Map
72 Ellis Street, San Francisco, CA, 94102
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪10 min walk‬
  • Oracle Park
    ‪2 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

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Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Francisco

Located in Union Square, citizenM San Francisco Union Square is within a 5-minute walk of Union Square and within 15 minutes of other popular attractions like Moscone Convention Center. This 4-star hotel has 195 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to a rail/subway station in central San Francisco and also close to Oracle Park and San Francisco Bay.

What's nearby

  • Union Square - 3 min walk - 0.2 miles
  • San Francisco Museum of Modern Art - 6 min walk - 0.4 miles
  • Moscone Convention Center - 10 min walk - 0.5 miles
  • Oracle Park - 2 min drive - 1.4 miles
  • Lombard Street - 4 min drive - 1.6 miles

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬3 min walk
  • ‪Cable55 - ‬3 min walk
  • ‪Kin Khao - ‬3 min walk
  • ‪King Of Thai Noodle - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk

About this property

citizenM San Francisco Union Square

Central hotel with a restaurant connected to a rail/subway station in San Francisco
CitizenM San Francisco Union Square features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
LED TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPads, iPod docks, and refrigerators are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses wind energy, plus eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is a free cancellation option available at citizenM San Francisco Union Square?

CitizenM San Francisco Union Square offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at citizenM San Francisco Union Square?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on Jun 20, 2025 start from $189.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of citizenM San Francisco Union Square?

This hotel is situated in Union Square within a 10-minute walk of Union Square and San Francisco Museum of Modern Art. You'll also find Bill Graham Civic Auditorium and Embarcadero Center less than a mile away.

Will I be able to park at citizenM San Francisco Union Square?

No, there isn't parking at this hotel.

Does citizenM San Francisco Union Square feature a casino on the premises?

No, citizenM San Francisco Union Square doesn't have a casino.

Is there an indoor pool at citizenM San Francisco Union Square?

No, there is no indoor pool at this hotel.

Is citizenM San Francisco Union Square good for couples?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and a hydromassage showerhead as well as a restaurant.

Does citizenM San Francisco Union Square have a hot tub?

No, this hotel doesn't have a spa tub.

Does citizenM San Francisco Union Square feature a restaurant that includes a breakfast menu?

Yes, citizenM San Francisco Union Square serves buffet breakfast for a surcharge each morning at canteenM.

Does citizenM San Francisco Union Square allow pets to stay free of charge?

No, pets aren't allowed at citizenM San Francisco Union Square though service animals are welcome.

Does citizenM San Francisco Union Square have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to citizenM San Francisco Union Square?

The closest major airport to citizenM San Francisco Union Square is Oakland Intl. Airport (OAK), which is 19.7 mi away (41 minutes by car). Another top airport is San Francisco Intl. Airport (SFO), which is located 14.1 mi away (30-minute drive).

Are there rooms with balconies at citizenM San Francisco Union Square?

No, there aren't any guestrooms with balconies at citizenM San Francisco Union Square.

citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 991 out of 1236 reviews
Rating 8 - Good. 182 out of 1236 reviews
Rating 6 - Okay. 39 out of 1236 reviews
Rating 4 - Poor. 15 out of 1236 reviews
Rating 2 - Terrible. 9 out of 1236 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Curtis, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and affordable. Very nice hotel.
Stayed 5 nights in May 2025

8/10 Good

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

eric

Liked: Property conditions & facilities
N/a
Stayed 1 night in Apr 2025

10/10 Excellent

Kseniia

Stayed 4 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the hotel. Its location and friendly staff. Would stay there again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and fancy! Great location and very nice staff! 20 out of 20!
Stayed 1 night in Feb 2025

8/10 Good

Todd Malcolm, eureka

Stayed 3 nights in Mar 2025

10/10 Excellent

Ellie

Stayed 1 night in Mar 2025

10/10 Excellent

Jared

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities
Awesome
Stayed 1 night in Mar 2025

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love

We love the citizenM hotels and stay at every one we can when we are doing our couple trips! Great environment great lobby and cleaning staff door man! All of it amazing rooms clean rooms love it!
Stayed 2 nights in Feb 2025

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a perfect little nest for us.
Stayed 1 night in Mar 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jinell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here. Bed is comfortable, shower was perfect, and we liked the technology
Stayed 1 night in Mar 2025

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where awesome really clean Hotel. Love the lighting in the Room the view is awesome. 👏
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property, with a beautiful area and stores within a very short walkable distance. The room was very modern, clean, and inviting. This was a great choice, especially for the holidays!
Stayed 3 nights in Dec 2024

10/10 Excellent

Chan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in
Stayed 1 night in Mar 2025

10/10 Excellent

Adrianna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another Fantastic Stay at citizenM San Francisco Union Square! This was our family’s second time staying at citizenM San Francisco Union Square, and it was just as amazing as the first! From the moment we arrived, the staff was absolutely spectacular—starting with the friendly and attentive security at the entrance to the seamless check-in experience at the front desk. Everyone made us feel welcome and taken care of. Our room was clean, modern, and super comfortable, just as we remembered. The breakfast was tasty and fresh, the perfect way to start our busy days exploring the city. One of the best things about this hotel is its convenient location—it made getting to all of the activities we came in town for incredibly easy. Overall, citizenM continues to impress us with their hospitality, cleanliness, and unbeatable location. We’ll definitely be back for another stay on our next trip to San Francisco!
Stayed 1 night in Feb 2025

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice if you're into small rooms

If you're ok with small rooms, then you will love this hotel. It was clean, convenient to everything and above all, very quiet. I however didn't like it. The room was too small and that's my fault, I didn't read about the hotel, I only looked at ratings.
Stayed 2 nights in Feb 2025

10/10 Excellent

LaTasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SF!

Great stay! Staff were very friendly and helpful. Rooms are small yet cozy and beds are comfortable. Modern set up with cool art…great location too! Can’t wait to visit again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Vianca Mariel

Stayed 1 night in Feb 2025