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Hotel Hacienda Don Juan

3.0 out of 5.0

Recent guest reviews

Sorry. Did not like. The positive things: Hotel LOOKS beautiful from the outside yes, its all very antique and almost from another time. The have peacocks walking around, looks cool. That's about it. The Negative thing: The have saints and crosses everywhere!! every single room & every single spot has some religious thing. Made me SUPER uncomfortable. The rooms are super cold. Hot water takes a long time to come in. Beds are hard. Food is mediocre. The peacocks are squawking at 7am in the morning. Sound travels a lot between the walls and halls so you hear EVERYTHING! NOTHING for the kids to do. Did not like at all. Never again!

This hotel has way to many saints and weird things everywhere. Did not like. Food in my opinion is bad. And there is nothing for the kids to do. Sound travels a lot, so its a rude awakening EVERY morning. Rooms are cold. NOT for me. Did not like.

Nice place overall, far from town but we wanted that. For the cheap rates, they give you rooms in the old house which is charming but colder (and they can't light warming fires anymore due to a new law).

We were there to attend a wedding and the staff was very helpful. I must say the resturant (Monica) and desk (Mauricio) staff were the friendliest I have seen in quite a while. They went out of their way to make our eating and room experience a pleasure. I especially enjoyed the fireplace in the room and resturant. Our friends involved many English speaking persons and the staff put forth extra effort to accomodate them. Taxis were plentiful. The gardens were beautiful including the 2 peacocks. Definately will go back.

[...]This hotel is NOT in the historic center of San Cristobal de las Casas but outside and beyond walking distance. To enjoy time in the city center, you have to drive and fight for a public parking space or pay for a taxi ride. We did the latter to reduce stress.

The staff were very pleasant but the restaurant was closed and it is located a mile from the center of town. Only 25 or 30 pesos but too far to walk. Fine if you have a car and there is offstreet packing. The rooms and garden were pleasant. The fires in the room were a nice touch. We were able to have breakfast at a simple cafe nextdoor. There was no overnight staff cover. When we wanted to make restaurant or activity reservations we could use the hotel phone or computer but there was no concierge to speak of. This would be difficult for someone who could not speak Spanish.

Prolongacion Insurgentes No. 162 junto San Cristobal De Las Casas CHIS

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Concierge services

Hotel Hacienda Don Juan places you within 2 miles (3 km) of Handicrafts Market and Arches of Carmen. This 29-room, 3-star hotel has a restaurant and a coffee shop/café, along with free self parking. San Cristobal de las Casas Cathedral and Church of San Cristobal are also close to this San Cristobal de las Casas hotel.


Dining

Enjoy a bite to eat at Los Alamos, the hotel's onsite restaurant. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, served for a fee from 6 AM to 9 AM.


Rooms

The 29 rooms are individually decorated and have balconies and phones. Guests can expect free wired Internet and TVs with cable channels. Bathrooms have hair dryers and free toiletries.


Property features

Guests staying at Hotel Hacienda Don Juan enjoy free WiFi in public areas, laundry facilities, and a garden. There's free parking, and an airport shuttle for USD 300.00 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a porter/bellhop and wedding services.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 152 reviews