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Hotel Hacienda Don Juan

3.5 star property

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Photo gallery for Hotel Hacienda Don Juan

Property grounds
Property grounds
Exterior
Breakfast meal
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Laundry
  • Room service

Explore the area

View in a map
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290
  • Place, Moxviquil
    ‪16 min walk‬
  • Place, Arches of Carmen
    ‪6 min drive‬
  • Place, Ciudad Cuauhtemoc
    ‪6 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪118 min drive‬

Room options

View all photos for Room Standard

Individually decorated, iron/ironing board, free wired internet

Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 322 sq ft
  • Sleeps 3

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Individually decorated, iron/ironing board, free wired internet

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Individually decorated, iron/ironing board, free wired internet

Standard Double Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Multiple Beds

Individually decorated, iron/ironing board, free wired internet

Standard Double Room, Multiple Beds

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Economy Double Room, Multiple Beds

Economy Double Room, Multiple Beds | Individually decorated, iron/ironing board, free wired internet

Economy Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | Individually decorated, iron/ironing board, free wired internet

Superior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired internet

Family Triple Room, Multiple Beds

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard Triple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired internet

Standard Triple Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Quadruple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired internet

Standard Quadruple Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 Double Bed and 3 Large Twin Beds

View all photos for Double Room Standard

Individually decorated, iron/ironing board, free wired internet

Double Room Standard

  • 322 sq ft
  • Sleeps 6

About the neighborhood

San Cristóbal de las Casas

Hotel Hacienda Don Juan places you within a mile (2 km) of Moxviquil and Palace of Justice of Los Altos. This 29-room, 3.5-star hotel has conveniences like a restaurant, a coffee shop/cafe, and free self parking.

What's nearby

  • Moxviquil - 16 min walk - 0.9 miles
  • Palace of Justice of Los Altos - 20 min walk - 1.1 miles
  • Arches of Carmen - 6 min drive - 1.8 miles
  • Ciudad Cuauhtemoc - 6 min drive - 1.8 miles
  • San Cristóbal de las Casas Cathedral - 7 min drive - 2.1 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 66 min drive

Restaurants

  • ‪La Cabaña De Don Juan Bosco - ‬12 min walk
  • ‪Taqueria Calima - ‬1 min walk
  • ‪Tacos y Carnitas Morelia - ‬18 min walk
  • ‪Don Rafita "Tacos y Gorditas - ‬16 min walk
  • ‪Tacos Senor Rodeo - ‬15 min walk

About this property

Hotel Hacienda Don Juan

Guests of Hotel Hacienda Don Juan enjoy free WiFi in public areas, meeting rooms, and laundry facilities. You can take advantage of free parking, along with an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include wedding services, a garden, and a porter/bellhop.
Guests can expect to find free wired internet and TVs with cable channels. Bathrooms have hair dryers, free toiletries, and slippers. Balconies and phones are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Los Alamos

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas

Frequently asked questions

Is a free cancellation option available at Hotel Hacienda Don Juan ?

Hotel Hacienda Don Juan offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

What's there to see near Hotel Hacienda Don Juan ?

This hotel is located in San Cristóbal de las Casas within a short 18-minute walk of Moxviquil. You'll also find Santo Domingo Handicraft Market and Plaza 31 de Marzo within a short drive.

Is there parking available at Hotel Hacienda Don Juan ?

Yes, self parking is offered for free at the hotel.

Does Hotel Hacienda Don Juan include a casino at the property?

No, Hotel Hacienda Don Juan doesn't have a casino.

Is there an indoor pool at Hotel Hacienda Don Juan ?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Hacienda Don Juan ?

Couples staying at this hotel will appreciate amenities like free Internet access and slippers as well as a restaurant.

Does Hotel Hacienda Don Juan have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Hacienda Don Juan feature a restaurant that includes a breakfast menu?

Yes, Hotel Hacienda Don Juan serves breakfast for a surcharge at Los Alamos.

Does Hotel Hacienda Don Juan allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Hacienda Don Juan .

Are there connecting rooms at Hotel Hacienda Don Juan ?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Hacienda Don Juan ?

The closest major airport to Hotel Hacienda Don Juan is Angel Albino Corzo Intl Airport (TGZ), which is about 27.6 mi away.

Are there rooms with balconies that I can book at Hotel Hacienda Don Juan ?

Yes, every guestroom at Hotel Hacienda Don Juan comes with a balcony with some featuring garden or courtyard views.

Does Hotel Hacienda Don Juan have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Hacienda Don Juan .

Hotel Hacienda Don Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 261 out of 472 reviews
Rating 8 - Good. 138 out of 472 reviews
Rating 6 - Okay. 43 out of 472 reviews
Rating 4 - Poor. 21 out of 472 reviews
Rating 2 - Terrible. 9 out of 472 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje por motivos de trabajo, pero la experiencia de quedarme una noche en el hotel me motiva a regresar en plan de vacaciones
Muy bonito jardin
Stayed 1 night in Oct 2025

6/10 Okay

Goktug

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...
Stayed 8 nights in Dec 2024

10/10 Excellent

Maida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

John

Liked: Staff & service
Stayed 2 nights in Nov 2024

8/10 Good

nelsy

Traveled with family
Liked: Cleanliness
This property needs more staff to keep up
Stayed 1 night in Nov 2024

8/10 Good

Terry

Liked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people very helpful
Stayed 6 nights in Jul 2024

10/10 Excellent

karen

Traveled with family
I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
Stayed 7 nights in Jun 2024

10/10 Excellent

antonia

Traveled with group
Liked: Amenities
Everything was nice very clean and friendly
Stayed 1 night in Apr 2024

4/10 Poor

Carmen Canales Y Marielena

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was very cool place
Stayed 4 nights in Mar 2024

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
Stayed 6 nights in Mar 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect amount of rustic Mexican charm

Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the look of the hacienda and the history.
Stayed 3 nights in Dec 2023

10/10 Excellent

gustavo

Hotel colonial , cálido y confortable

Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.
Stayed 1 night in Oct 2023

6/10 Okay

Maritza

Liked: Staff & service, property conditions & facilities
Beautiful place , but it does need a little work and hot water keeps running out
Stayed 5 nights in Oct 2023

4/10 Poor

Lorena

Stayed 4 nights in Aug 2023

10/10 Excellent

Erika, Arlington Heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 5 nights in Aug 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Great experience
Stayed 1 night in Jul 2023

10/10 Excellent

aida

Liked: Cleanliness, property conditions & facilities
The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
Stayed 5 nights in Jun 2023

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered.

10/10 Excellent

William Isaac Ruiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and helpful.
Stayed 1 night in Jun 2022

10/10 Excellent

Pedro

Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome to be in this beautiful old hacienda, filled with amazing and unique antiques!
Stayed 2 nights in Apr 2021

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