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Gran Hotel El Encanto

Property class: 3

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Photo gallery for Gran Hotel El Encanto

Interior entrance
Meeting facility
Meeting facility
Property entrance
Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Room service
  • Housekeeping

Explore the area

View in a map
calle crecensio, numero 27 colonia centro, San Cristóbal de las Casas, CHIS, 29050
  • Place, Arches of Carmen
    ‪1 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪3 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪145 min drive‬

Room options

View all photos for Basic Single Room

Room

Basic Single Room

8.0 out of 10
Very good
(1 review)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Room

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

San Cristóbal de las Casas

Located in Santa Lucía, Gran Hotel El Encanto is adjacent to Arches of Carmen and within a 5-minute walk of Santo Domingo Handicraft Market. This 3-star hotel welcomes guests with 17 rooms and conveniences like free in-room WiFi, free self parking, and a conference center.

What's nearby

  • Arches of Carmen - 1 min walk - 0.0 miles
  • Santo Domingo Handicraft Market - 3 min walk - 0.2 miles
  • Plaza 31 de Marzo - 5 min walk - 0.3 miles
  • Mesoamerican Museum of Jade - 7 min walk - 0.4 miles
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.4 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪Huarache Azteca - ‬4 min walk
  • ‪Taqueria El Charrito - ‬3 min walk
  • ‪El meson del Taco - ‬1 min walk
  • ‪La casa del pozole - ‬4 min walk
  • ‪Cafe Postal 180 - ‬4 min walk

About this property

Gran Hotel El Encanto

Gran Hotel El Encanto features free WiFi in public areas, a conference center, and a business center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with tours/tickets and securing valuables. Additional amenities include a banquet hall and a garden.
Guests can expect free WiFi and flat-screen TVs with cable channels. Phones are also included.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 60 meeting rooms
  • Business center
  • Conference center (172 square feet of space)

Outdoors

  • Garden
  • In a regional park

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Heating
  • Individually decorated
  • Individually furnished
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 150
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: MXN 150 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Gran Hotel El Encanto Hotel
Gran Hotel El Encanto San Cristóbal de las Casas
Gran Hotel El Encanto Hotel San Cristóbal de las Casas

Frequently asked questions

Is free cancellation available at Gran Hotel El Encanto?

Gran Hotel El Encanto offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Gran Hotel El Encanto?

As of Nov 7, 2026, prices found for a 1-night stay for 2 adults at Gran Hotel El Encanto on Nov 8, 2026 start from $48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Gran Hotel El Encanto?

This hotel is situated in Santa Lucía, just steps from Arches of Carmen and Santo Domingo Handicraft Market, and within a short walk of Mesoamerican Museum of Jade. You'll also find Ex-Convent of Santo Domingo and Plaza 31 de Marzo less than a mile away.

Will I be able to park at Gran Hotel El Encanto?

Yes, self parking is offered for free at the hotel.

Does Gran Hotel El Encanto feature a casino?

No, Gran Hotel El Encanto doesn't have a casino.

Is there an indoor pool at Gran Hotel El Encanto?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Gran Hotel El Encanto?

Couples will appreciate amenities like a restaurant, a 24-hour front desk, and a garden at this hotel.

Are there hot tubs at Gran Hotel El Encanto?

No, this hotel doesn't have a spa tub.

Does Gran Hotel El Encanto have a restaurant that serves breakfast?

No, Gran Hotel El Encanto doesn't have a restaurant that serves breakfast.

Does Gran Hotel El Encanto allow pets to stay free of charge?

No, pets and service animals aren't allowed at Gran Hotel El Encanto.

Are there connecting rooms at Gran Hotel El Encanto?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Gran Hotel El Encanto?

The closest major airport to Gran Hotel El Encanto is Angel Albino Corzo Intl Airport (TGZ), which is about 27.8 mi away.

Can I book a room with a balcony at Gran Hotel El Encanto?

No, there aren't any guestrooms at Gran Hotel El Encanto that offer a balcony.

Gran Hotel El Encanto Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 34 reviews
Rating 8 - Good. 9 out of 34 reviews
Rating 6 - Okay. 4 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 2 out of 34 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Disliked: Staff & service

Couldn’t find my reservation

The hotel couldn’t find our reservation and wasn’t very helpful in solving the problem. Front staff didn’t speak any English and wouldn’t try to communicate via google translate. When another (Spanish speaking) couple showed up with the same problem and complained a little “harder” than I was able too - it got things moving and we were setup in another hotel.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta este hotel, a una cuadra del andador principal, tiene un estacionamiento amplio, y la atención es muy buena, habitaciones cómodas.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Liked: Staff & service
Mejorar las condiciones de muebles
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Regular

Me gustó la ubicación del hotel, el servicio y limpieza, así como el desayuno, pero debido a la cercanía de los cuartos al restaurante, se escucha todo y el cuarto se siente frío.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar céntrico, el personal amigable y servicial
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Que no tengan sabanas blancas
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único "malo" mi habitación tenía televisión análoga y ningún control remoto la hacía funcionar, había que pararse para cambiarle o prenderla. Xomo las TV' s de antes. Lo demás Excelente lugar para pernoctar
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

El hotel muy bonito y el personal muy atento, solo hace falta el restaurante todo el día, no solo por las mañanas
Stayed 3 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel para estancia corta

Buena opción de hotel para estancia corta con la familia. Personal muy amable y servicial en las mañanas pero en las tardes ponen la música muy alta
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel familiar céntrico.

Hotel céntrico cerca del Arco del Carmen. Camas y almohadas comodad. Me gustó el hotel la estancia fue corta. El Hotel es cómodo pero ruidoso por las bocinas en los pasillos.
Stayed 2 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valor precio excelente.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El cuarto tipo rústico, agradable el lugar, cerca de los principales andadores
Stayed 4 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias, lo único es que el sábado tenían XV años(fiesta), mucho ruido hasta las 11 pm y mis Hijas no podían dormir, desde las 8pm
Stayed 3 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso! Sus instalaciones, habitaciones cálidas y con excelente ubicación. Me volvería a hospedar allí mismo en mi próxima visita.
Stayed 2 nights in Nov 2021
Verified review

6/10 Okay

Liked: Room comfort

No respetaron el precio de la reservación.

La ubicación del hotel es muy conveniente, tienen un jardín muy bonito, la limpieza es buena, la comodidad de las camas es regular, sin embargo no me gustó que no respetaran el precio de la reserva, en esta ocasión me cobraron extra por mi niño de 15 años, al hacer la reserva indique que el hospedaje era para 2 adultos y el niño de 15 años y me apareció un precio y en el hotel me indicaron que ellos manejaban otras condiciones, como recomendación si su niño tiene mas de 8 años reserven como adulto.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel de ensueño

Excelente hotel, una experiencia muy bonita y sus desayunos riquísimos
Stayed 2 nights in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El salón la encantada padrisimo
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY BIEN HUBICADO, TODO EXELENTE, NOS FUE MUY AGRADABLE LA ESTANCIA
Stayed 2 nights in Mar 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel que Tiene un bonito jardín, agradable, sin ruido, lo único sería el confort de cama un poco dura para mí gusto
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno. Recomendando
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio del personal muy amables y muy atentos
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Property located in an excellent location. Parking next to the property. No restaurant. Reception staff not helpful. Staff not helpful or interested in helping to solve room problems, in may case the heater was not working properly and was unable to solve this. Other small issues that can be overlooked but accumulate at the end of the stay.
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el ambiente, amabilidad del personal y lo acogedor del hotel
Stayed 5 nights in Jul 2019