Hotel Villa Mercedes San Cristobal

Colonial hotel with 2 restaurants and area shuttle service

VIP Access

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Suite | 1 bedroom, premium bedding, in-room safe, blackout drapes

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Parking included
Breakfast available
Laundry
Room service
24/7 front desk

Explore the area

Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264

Place, Santo Domingo Handicraft Market
‪2 min drive‬
Place, San Cristóbal de las Casas Cathedral
‪3 min drive‬
Place, Mesoamerican Museum of Jade
‪3 min drive‬
Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
‪77 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Deluxe Double Room

Exceptional

273 sq ft
Sleeps 2
2 Double Beds

1 bedroom, premium bedding, in-room safe, blackout drapes

Room Executive with View

290 sq ft
Sleeps 2

Room Deluxe with Garden View

290 sq ft
Sleeps 2

Room Executive with View

290 sq ft
Sleeps 2

Suite with View

290 sq ft
Sleeps 2

Double Room Executive with View

290 sq ft
Sleeps 2

Double Room Deluxe with Garden View

290 sq ft
Sleeps 3

Double Suite Superior with View

290 sq ft
Sleeps 3

Suite with Garden View

290 sq ft
Sleeps 2

Executive Double Room

Sleeps 2
2 Double Beds

Executive Room

Sleeps 2
1 Queen Bed

Grand Double Room

Sleeps 2
2 Double Beds

Grand Room

Sleeps 2
1 Queen Bed

Standard Room

Very good

Sleeps 2
1 Queen Bed

Deluxe Room

Exceptional

273 sq ft
Sleeps 2
1 King Bed

Suite

281 sq ft
1 bedroom
Sleeps 2
1 King Bed

About the neighborhood

San Cristóbal de las Casas

Hotel Villa Mercedes San Cristobal places you within a mile (2 km) of popular attractions like Amber Museum of Chiapas and Plaza 31 de Marzo. This 4-star hotel has 83 guestrooms and offers free in-room WiFi, free self parking, and a 24-hour business center.

What's nearby

Amber Museum of Chiapas - 18 min walk - 1.0 mile
Santo Domingo Handicraft Market - 2 min drive - 1.4 miles
San Cristóbal de las Casas Cathedral - 3 min drive - 1.6 miles
Mesoamerican Museum of Jade - 3 min drive - 1.6 miles
Plaza 31 de Marzo - 3 min drive - 1.6 miles

Getting around

Angel Albino Corzo Intl Airport (TGZ) - 69 min drive

Restaurants

‪Fragola - ‬3 min walk
‪Wings Army - ‬8 min walk
‪El 7 Mares - ‬5 min walk
‪Cacao Nativa (Sucursal Balam) - ‬3 min walk
‪Little Caesars Pizza - ‬7 min walk

About this property

Hotel Villa Mercedes San Cristobal

Colonial hotel with 2 restaurants and area shuttle service

Hotel Villa Mercedes San Cristobal features free WiFi in public areas, a conference center, and a 24-hour business center. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Guests can expect free WiFi and 32-inch plasma TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, safes, and ironing boards are also available.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Spa
Parking included
Free WiFi
Restaurant

$73 nightly

Nov 10 - Nov 11

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free area shuttle up to 3 km
Free secured, uncovered self parking on site
Free extended parking on site
Free RV/bus/truck parking on site
Wheelchair-accessible parking available

Food and drink

Daily English breakfast available 7:00 AM to noon for a fee: MXN 165 for adults and MXN 85 for children
2 restaurants
A bar/lounge
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

La Chimenea

Things to do

Shopping
TV in common areas

Family friendly

Free area shuttle
Laundry facilities
Separate bedroom
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

24-hour business center
3 meeting rooms
Conference center (4,408 square feet of space)

Outdoors

Garden
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

2 buildings
2 floors
Banquet hall
Colonial architecture
Designated smoking areas
Fireplace in lobby

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels provided

Entertainment

32-inch plasma TV with cable channels

Food and drink

Coffee/tea maker
Free bottled water
Limited room service

Heating
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for English breakfast: approximately MXN 165 for adults and MXN 85 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a smoke detector

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hotel Villa Mercedes

Hotel Villa Mercedes San Cristobal de las Casas

Villa Mercedes San Cristobal de las Casas

Hotel Villa Mercedes

Villa Mercedes San Cristobal

Hotel Villa Mercedes San Cristobal Hotel

Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas

Frequently asked questions

Is free cancellation available at Hotel Villa Mercedes San Cristobal?

Hotel Villa Mercedes San Cristobal offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

What is there to do close to Hotel Villa Mercedes San Cristobal?

This hotel in San Cristóbal de las Casas is within a 10-minute walk of Grutas de San Cristóbal, Huitepec Ecological Reserve, and Arco de El Carmen & Centro Cultural El Carmen. You'll also find Ciudad Cuauhtemoc and Amber Museum of Chiapas less than a mile away.

Is there parking available at Hotel Villa Mercedes San Cristobal?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Hotel Villa Mercedes San Cristobal feature a casino?

No, Hotel Villa Mercedes San Cristobal doesn't have a casino.

Is there an indoor pool at Hotel Villa Mercedes San Cristobal?

No, there is no indoor pool at this hotel.

Is Hotel Villa Mercedes San Cristobal a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a bar, 2 restaurants, and proposal/romance packages.

Are there hot tubs at Hotel Villa Mercedes San Cristobal?

No, there isn't a spa tub at this hotel.

Does Hotel Villa Mercedes San Cristobal have a restaurant that serves breakfast?

Yes, Hotel Villa Mercedes San Cristobal has 2 restaurants, and serves an English breakfast each morning for a surcharge.

Does Hotel Villa Mercedes San Cristobal allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Villa Mercedes San Cristobal.

Are there connecting rooms at Hotel Villa Mercedes San Cristobal?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hotel Villa Mercedes San Cristobal?

The closest major airport to Hotel Villa Mercedes San Cristobal is Angel Albino Corzo Intl Airport (TGZ), which is about 26.9 mi away.

Are there rooms with balconies that I can book at Hotel Villa Mercedes San Cristobal?

No, there aren't any guestrooms with balconies at Hotel Villa Mercedes San Cristobal.

Does Hotel Villa Mercedes San Cristobal have a wedding venue?

There are wedding services available at Hotel Villa Mercedes San Cristobal if that's in your vacation plans.

Hotel Villa Mercedes San Cristobal Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Martin

Sep 8, 2025

Stayed 1 night in Sep 2025

8/10 Good

Jorge

Business traveler, Traveled with partner

Jul 2, 2025

Disliked: Amenities

Stayed 1 night in Jun 2025

10/10 Excellent

James, Bartlesville

Business traveler

Feb 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.

Stayed 2 nights in Jan 2025

10/10 Excellent

JAMES

Traveled with partner

Jan 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.

Stayed 1 night in Jan 2025

8/10 Good

Jorge

Aug 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Stayed 1 night in Aug 2024

8/10 Good

James, Bartlesville

Traveled with group, Business traveler

Jun 2, 2024

Liked: Cleanliness, staff & service

The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.

Stayed 1 night in May 2024

10/10 Excellent

Holly, Louisville

May 25, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in May 2024

8/10 Good

Holly, Largo

Mar 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Traveled with family

Mar 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was great gracias

Stayed 3 nights in Mar 2024

10/10 Excellent

Jack

Jan 23, 2024

Stayed 1 night in Jan 2024

10/10 Excellent

Bertrand

Dec 30, 2023

Stayed 1 night in Dec 2023

10/10 Excellent

Marco A.

Traveled with family

Dec 9, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!

Stayed 6 nights in Dec 2023

6/10 Okay

Ramon Yepez

Traveled with family

Dec 8, 2023

Disliked: Amenities, property conditions & facilities

Stayed 6 nights in Dec 2023

10/10 Excellent

Claudia

Traveled with group, Traveled with family

Nov 28, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff rocks, friendly and helpful and knowledgeable

Stayed 4 nights in Nov 2023

6/10 Okay

Raudel

Traveled with partner

Nov 26, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.

Stayed 4 nights in Nov 2023

8/10 Good

Charles

Oct 28, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.

Stayed 3 nights in Oct 2023

10/10 Excellent

EDITH ARACELI

Traveled with partner

Oct 12, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)

Stayed 12 nights in Sep 2023

8/10 Good

Celso

Traveled with partner

Aug 3, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel

Stayed 7 nights in Jul 2023

10/10 Excellent

Juan Manuel

Jul 31, 2023

Stayed 6 nights in Jul 2023

10/10 Excellent

Elizabeth Munoz

Feb 21, 2023

Stayed 6 nights in Feb 2023

8/10 Good

Verified traveler

Traveled with family

Jan 4, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel. Great food, service and cleanliness. The only 2 negative things I would point out is that the hotel does not have an elevators nor does it have a thermostat in the rooms. Other than these to issues I would recommend this hotel.

Stayed 4 nights in Dec 2020

8/10 Good

Americo

Apr 5, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2019

8/10 Good

Stephen, Xela, Guatemala

Mar 27, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very attractive rooms, great staff, easy parking and close to downtown and shopping. The only downside was the lack of heat in the room. It gets close to freezing at night and it can get a bit chilly in the room. I travel with a small space heater when in the Altiplano but others should be advised. Also, the breakfast Buffet was marginal. No eggs, no sausages, and the Mexican dishes were not very tasty.

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Nov 13, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff always attentive, very friendly and ready to make your stay a pleasant one. Room was clean with plenty space. Liked the brick ceiling in the room. Also the lobby was cozy. They had las catrinas and jaguars

Stayed 4 nights in Nov 2018