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Recent guest reviews

We took our high school basketball team and the hotel was extremely accommodating to our large group! They helped to keep us together and make our stay comfortable. Great stay for a great price!!

The rooms are clean, the staff is efficient but off the highway so buzzing abd an older property.

Cleanliness

Room wasnt clean in entire week, mold on bathroom walls, broken showerhead, towels had to be requested daily at front desk. Breakfast included was terrible and staff was not friendly.

I had no towels in my room. also i didnt like there was no elevators. Ice machine didnt work

The staff was very friendly and helpful. I felt like the room was out of date in appearance. The bed was very comfortable! I was not impressed at all with the bathroom

Nice, modernized, and staff automatically changed the sheets the next morning. Very pleased 😀

The price was nice. The reception was awesome. Beds were very stiff

This hotel was under renovations, but was relatively close to the activities we were doing, it felt safe and the staff was great!

When we got there they gave us a room. Once we got to the room the door was open and the room was already used . When we got to the other room the a/c inside the room it didn’t work . We tried to wash our cloth and the drier didn’t work. The pool was closed. The the WiFi didn’t work as well . Towels we in the hall way since a day before . The only upside of all they lady tried her best to help all the lacks of the hotel .

Property appears to be old, worn with a bit of a smell, but otherwise clean. Water was on the floor which was an accident waiting to happen. My suggestion who be to renovation.

The fitness room was disappointing. One elliptical that didn't work.

The room was clean and remodeled. There was some roaches in the restroom though.

10815, I-35 Frontage Rd San Antonio TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in North San Antonio - SAT, SureStay Plus Hotel by Best Western San Antonio North is 1.5 mi (2.5 km) from Morgan's Wonderland and within a 15-minute drive of other popular attractions like AT&T Center. This 76-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 8:00 AM. Satisfy your hunger from the comfort of your room with room service.


Rooms

42-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Refrigerators, microwaves, and coffee makers are also available. Weekly housekeeping is available.


Property features

Renovated in 2018, SureStay Plus Hotel by Best Western San Antonio North offers a gym, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, express check-out, and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western San Antonio North

Everyone (11) Couples (2) Family (8)
3
Everyone

By , from New Berlin on Mar 27, 2022

Review comment responded on Jun 26, 2022

Hello James, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

5
Everyone

We took our high school basketball team and the hotel was extremely accommodating to our large group! They helped to keep us together and make our stay comfortable. Great stay for a great price!!

By on Feb 27, 2022

Review comment responded on Feb 28, 2022

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

4
Business Business

The rooms are clean, the staff is efficient but off the highway so buzzing abd an older property.

By on Feb 8, 2022

Review comment responded on Feb 9, 2022

We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and comments about our property. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

5
Family

Cleanliness

By on Aug 22, 2021

Review comment responded on Aug 22, 2021

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4
Everyone

By on Aug 11, 2021

Review comment responded on Nov 9, 2021

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

1
Partner Couples

Room wasnt clean in entire week, mold on bathroom walls, broken showerhead, towels had to be requested daily at front desk. Breakfast included was terrible and staff was not friendly.

By on Jul 18, 2021

Review comment responded on Jul 21, 2021

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

4
Everyone

By on Jun 19, 2021

Review comment responded on Jun 29, 2021

It was our privilege to earn your business and we hope to host you again on your next trip.,

3
Everyone

By on Apr 20, 2021

Review comment responded on May 3, 2021

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

3
Family

I had no towels in my room. also i didnt like there was no elevators. Ice machine didnt work

By on Mar 19, 2020

Review comment responded on Mar 20, 2020

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.

4
Family

The staff was very friendly and helpful. I felt like the room was out of date in appearance. The bed was very comfortable! I was not impressed at all with the bathroom

By on Dec 13, 2019

Review comment responded on Dec 14, 2019

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and bed. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

SureStay Plus Hotel by Best Western San Antonio North

10815, I-35 Frontage Rd, San Antonio, TX 78233
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