We took our high school basketball team and the hotel was extremely accommodating to our large group! They helped to keep us together and make our stay comfortable. Great stay for a great price!!
The rooms are clean, the staff is efficient but off the highway so buzzing abd an older property.
Cleanliness
Room wasnt clean in entire week, mold on bathroom walls, broken showerhead, towels had to be requested daily at front desk. Breakfast included was terrible and staff was not friendly.
I had no towels in my room. also i didnt like there was no elevators. Ice machine didnt work
The staff was very friendly and helpful. I felt like the room was out of date in appearance. The bed was very comfortable! I was not impressed at all with the bathroom
Nice, modernized, and staff automatically changed the sheets the next morning. Very pleased 😀
The price was nice. The reception was awesome. Beds were very stiff
This hotel was under renovations, but was relatively close to the activities we were doing, it felt safe and the staff was great!
When we got there they gave us a room. Once we got to the room the door was open and the room was already used . When we got to the other room the a/c inside the room it didn’t work . We tried to wash our cloth and the drier didn’t work. The pool was closed. The the WiFi didn’t work as well . Towels we in the hall way since a day before . The only upside of all they lady tried her best to help all the lacks of the hotel .
Property appears to be old, worn with a bit of a smell, but otherwise clean. Water was on the floor which was an accident waiting to happen. My suggestion who be to renovation.
The fitness room was disappointing. One elliptical that didn't work.
The room was clean and remodeled. There was some roaches in the restroom though.
Located in North San Antonio - SAT, SureStay Plus Hotel by Best Western San Antonio North is 1.5 mi (2.5 km) from Morgan's Wonderland and within a 15-minute drive of other popular attractions like AT&T Center. This 76-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 8:00 AM. Satisfy your hunger from the comfort of your room with room service.
42-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Refrigerators, microwaves, and coffee makers are also available. Weekly housekeeping is available.
Renovated in 2018, SureStay Plus Hotel by Best Western San Antonio North offers a gym, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, express check-out, and laundry facilities.
We took our high school basketball team and the hotel was extremely accommodating to our large group! They helped to keep us together and make our stay comfortable. Great stay for a great price!!
It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
The rooms are clean, the staff is efficient but off the highway so buzzing abd an older property.
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and comments about our property. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Cleanliness
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,
Room wasnt clean in entire week, mold on bathroom walls, broken showerhead, towels had to be requested daily at front desk. Breakfast included was terrible and staff was not friendly.
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.
It was our privilege to earn your business and we hope to host you again on your next trip.,
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.
I had no towels in my room. also i didnt like there was no elevators. Ice machine didnt work
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.
The staff was very friendly and helpful. I felt like the room was out of date in appearance. The bed was very comfortable! I was not impressed at all with the bathroom
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and bed. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Hello James, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,