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Recent guest reviews

I had no towels in my room. also i didnt like there was no elevators. Ice machine didnt work

The staff was very friendly and helpful. I felt like the room was out of date in appearance. The bed was very comfortable! I was not impressed at all with the bathroom

Nice, modernized, and staff automatically changed the sheets the next morning. Very pleased 😀

The price was nice. The reception was awesome. Beds were very stiff

This hotel was under renovations, but was relatively close to the activities we were doing, it felt safe and the staff was great!

When we got there they gave us a room. Once we got to the room the door was open and the room was already used . When we got to the other room the a/c inside the room it didn’t work . We tried to wash our cloth and the drier didn’t work. The pool was closed. The the WiFi didn’t work as well . Towels we in the hall way since a day before . The only upside of all they lady tried her best to help all the lacks of the hotel .

Property appears to be old, worn with a bit of a smell, but otherwise clean. Water was on the floor which was an accident waiting to happen. My suggestion who be to renovation.

The fitness room was disappointing. One elliptical that didn't work.

The room was clean and remodeled. There was some roaches in the restroom though.

I would return to this motel even if under construction.

it was good.. location was next to a strip place tho.. only downfall

10815, I-35 Frontage Rd San Antonio TX

Hotel highlights

  • Close to Morgan's Wonderland
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in North San Antonio - SAT, SureStay Plus Hotel by Best Western San Antonio North is 1.1 mi (1.7 km) from Morgan's Wonderland and within a 10-minute drive of other popular attractions like Marion Koogler McNay Art Museum. This 76-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 8:00 AM. Satisfy your hunger from the comfort of your room with room service.


Rooms

SureStay Plus Hotel by Best Western San Antonio North's 76 recently renovated rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch LED TVs. Bathrooms offer hair dryers and bathrobes. Phones and ironing boards are other standard amenities.


Property features

Renovated in 2018, SureStay Plus Hotel by Best Western San Antonio North offers a fitness center, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-in.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western San Antonio North

Everyone (7) Couples (1) Family (7)
3
Everyone

By on Apr 20, 2021

Review comment responded on May 3, 2021

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

3
Family

I had no towels in my room. also i didnt like there was no elevators. Ice machine didnt work

By on Mar 19, 2020

Review comment responded on Mar 20, 2020

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.

4
Family

The staff was very friendly and helpful. I felt like the room was out of date in appearance. The bed was very comfortable! I was not impressed at all with the bathroom

By on Dec 13, 2019

Review comment responded on Dec 14, 2019

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and bed. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4
Partner Couples Family

Nice, modernized, and staff automatically changed the sheets the next morning. Very pleased 😀

By , from Houston on Oct 28, 2019

Review comment responded on Oct 29, 2019

We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff as well as our sheets. We hope to see you again to provide you with an exceptional level of service and hospitality.

5
Everyone

By on Aug 30, 2019

Review comment responded on Aug 30, 2019

On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

4
Everyone

By on Aug 25, 2019

Review comment responded on Aug 25, 2019

On behalf of our entire staff, we thank you for your business and for rating your experience.

3
Family

The price was nice. The reception was awesome. Beds were very stiff

By on Aug 4, 2019

Review comment responded on Aug 4, 2019

We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our price. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

5
Family with small children Friends

This hotel was under renovations, but was relatively close to the activities we were doing, it felt safe and the staff was great!

By on Jul 24, 2019

Review comment responded on Jul 24, 2019

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2
Family

When we got there they gave us a room. Once we got to the room the door was open and the room was already used . When we got to the other room the a/c inside the room it didn’t work . We tried to wash our cloth and the drier didn’t work. The pool was closed. The the WiFi didn’t work as well . Towels we in the hall way since a day before . The only upside of all they lady tried her best to help all the lacks of the hotel .

By on Jul 9, 2019

Review comment responded on Jul 9, 2019

We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our towels and wifi . We hope to see you again in the future.

3
Business Business

Property appears to be old, worn with a bit of a smell, but otherwise clean. Water was on the floor which was an accident waiting to happen. My suggestion who be to renovation.

By on May 24, 2019

Review comment responded on May 30, 2019

Guest satisfaction is our number one objective so we really appreciate the input regarding our property and renovation. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

SureStay Plus Hotel by Best Western San Antonio North

10815, I-35 Frontage Rd, San Antonio, TX 78233
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