I had no towels in my room. also i didnt like there was no elevators. Ice machine didnt work
The staff was very friendly and helpful. I felt like the room was out of date in appearance. The bed was very comfortable! I was not impressed at all with the bathroom
Nice, modernized, and staff automatically changed the sheets the next morning. Very pleased 😀
The price was nice. The reception was awesome. Beds were very stiff
This hotel was under renovations, but was relatively close to the activities we were doing, it felt safe and the staff was great!
When we got there they gave us a room. Once we got to the room the door was open and the room was already used . When we got to the other room the a/c inside the room it didn’t work . We tried to wash our cloth and the drier didn’t work. The pool was closed. The the WiFi didn’t work as well . Towels we in the hall way since a day before . The only upside of all they lady tried her best to help all the lacks of the hotel .
Property appears to be old, worn with a bit of a smell, but otherwise clean. Water was on the floor which was an accident waiting to happen. My suggestion who be to renovation.
The fitness room was disappointing. One elliptical that didn't work.
The room was clean and remodeled. There was some roaches in the restroom though.
I would return to this motel even if under construction.
it was good.. location was next to a strip place tho.. only downfall
Located in North San Antonio - SAT, SureStay Plus Hotel by Best Western San Antonio North is 1.1 mi (1.7 km) from Morgan's Wonderland and within a 10-minute drive of other popular attractions like Marion Koogler McNay Art Museum. This 76-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 8:00 AM. Satisfy your hunger from the comfort of your room with room service.
SureStay Plus Hotel by Best Western San Antonio North's 76 recently renovated rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch LED TVs. Bathrooms offer hair dryers and bathrobes. Phones and ironing boards are other standard amenities.
Renovated in 2018, SureStay Plus Hotel by Best Western San Antonio North offers a fitness center, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-in.
I had no towels in my room. also i didnt like there was no elevators. Ice machine didnt work
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.
The staff was very friendly and helpful. I felt like the room was out of date in appearance. The bed was very comfortable! I was not impressed at all with the bathroom
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and bed. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Nice, modernized, and staff automatically changed the sheets the next morning. Very pleased 😀
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff as well as our sheets. We hope to see you again to provide you with an exceptional level of service and hospitality.
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
On behalf of our entire staff, we thank you for your business and for rating your experience.
The price was nice. The reception was awesome. Beds were very stiff
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our price. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
This hotel was under renovations, but was relatively close to the activities we were doing, it felt safe and the staff was great!
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
When we got there they gave us a room. Once we got to the room the door was open and the room was already used . When we got to the other room the a/c inside the room it didn’t work . We tried to wash our cloth and the drier didn’t work. The pool was closed. The the WiFi didn’t work as well . Towels we in the hall way since a day before . The only upside of all they lady tried her best to help all the lacks of the hotel .
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our towels and wifi . We hope to see you again in the future.
Property appears to be old, worn with a bit of a smell, but otherwise clean. Water was on the floor which was an accident waiting to happen. My suggestion who be to renovation.
Guest satisfaction is our number one objective so we really appreciate the input regarding our property and renovation. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.