Overall then property is nice thenonly issue I have is the bathtub in 315 was very slick and the tread stickers on the bottom were wore off and my wife slipped and fell. We called down to the front desk at 11pm and no answer so at check out at 6am I notified the desk clerk and he was not interested or concerned with it so we had to call corporate.
Nice and clean bed were really comfortable
I did a YT video review of hotel. I give pros and cons. YT channel: TXC Tells All
The location was perfect to Sea World. Great service
Great spot close to restaurants! Lobby staff was above and beyond! I needed cups they got it, I needed and extra mask, they got it, I needed extra comforter they provided it. I didn’t like that I think they over booked the hotel and the pool was so full. Finally, someone came to try to stop people to continue to gather at the pool without social distancing...
Clean, friendly staff, quiet and close to restaurants and amusement parks.
Excellent customer service. Also the restaurant has an excellent service.
We really liked this hotel from the moment we walked in, the employees were friendly and helpful, the room was wonderful and extremely clean.
The employees are very attentive, the room was extremely clean and comfortable. I will love to stay here again.
Quick check in and the front desk staff was very welcoming .
Attempted to book 2 rooms & Orbitz link & process screwed up. So, my business associate checked in seperately at the same time as me. His registration & process took less time than mine & he got the same price. Every other hotel in which I stayed provided free breakfast & one had free drinks & happy hour food. HIExpress needs to review & revise if they expect to earn any more business from me.
Nice and friendly staff!! My family and I overall enjoyed our stay.
Hotel actually surprised me I was afraid of what the location was going to be like but it seemed very nice it is a little scary seeing all these warnings about car theft but we had no issues the hotel is surrounded by nice homes and close to many of restaurants. My only negatives are lack of parking spaces and the water. The water would not get warm enough to take a shower it and it was cold out so taking a cold shower was terrible!
Very nice hotel. Staff was friendly and helpful. Rooms were very clean. We were here for my sons graduation from Air Force basic training and the hotel was a convenient and easy distance from base. It’s in a nice area and I felt safe even walking to or from my car at Night. This hotel also has a banquet area for big parties and receptions. My only issue at this hotel was only one night out of a five night stay. They had a wedding reception and there was no parking left for paying guests. I had to park out in a muddy lot. But other than that I was extremely please with my stay and plan to stay here again if I am able to come visit my son during his Tech school.
Located in West San Antonio within a mile (2 km) of Baptist Emergency Hospital - Westover Hills, Holiday Inn San Antonio Nw - Seaworld Area, an IHG Hotel is within 2 miles (3 km) of Hill Country Golf Club. This 194-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and an indoor pool.
This hotel is home to a family restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.
All 194 rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.
Holiday Inn San Antonio Nw - Seaworld Area, an IHG Hotel features an indoor pool, an outdoor pool, and a children's pool. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Other amenities at this family-friendly hotel include a 24-hour gym, a spa tub, and free WiFi in public areas.
Overall then property is nice thenonly issue I have is the bathtub in 315 was very slick and the tread stickers on the bottom were wore off and my wife slipped and fell. We called down to the front desk at 11pm and no answer so at check out at 6am I notified the desk clerk and he was not interested or concerned with it so we had to call corporate.
Nice and clean bed were really comfortable
Anonymous - Thank you for staying with us and I'm glad to hear you found our hotel nice and clean and comfortable. Please come back soon.
I did a YT video review of hotel. I give pros and cons. YT channel: TXC Tells All
Thank you for your business and taking a moment to provide some feedback. Wishing you safe future travels and experiences.
The location was perfect to Sea World. Great service
Thank you for your business and providing us with feedback. I certainly hope we get to serve you in the future.
Great spot close to restaurants! Lobby staff was above and beyond! I needed cups they got it, I needed and extra mask, they got it, I needed extra comforter they provided it. I didn’t like that I think they over booked the hotel and the pool was so full. Finally, someone came to try to stop people to continue to gather at the pool without social distancing...
Melycasi, thank you for taking the time from your day to share your experience. I am glad to hear that the staff and location met your expectations. We are continuing to learn and provide better service during these times, your feedback is greatly appreciated.
Thank you for being our recent guest and for taking the time to rate us. As always, your business is appreciated.
Thank you for visiting our city and for staying with us. We appreciate the business.
Clean, friendly staff, quiet and close to restaurants and amusement parks.
We're glad our location worked out great for your recent visit to the area and thank you for letting us know how much you enjoyed your stay. Thanks again!
Excellent customer service. Also the restaurant has an excellent service.
Thank you so much for the review, we are happy to hear you enjoyed our service. Hope to see you again soon.
We really liked this hotel from the moment we walked in, the employees were friendly and helpful, the room was wonderful and extremely clean.
It's nice to know that our hotel worked out great for your recent visit to the area. We would like to thank you for choosing to stay with us and for recognizing the staff on a job well done!
Anonymous - Thank you for your business and feedback. We will certainly address your concerns with the appropriate departments.