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Recent guest reviews

Everything was great. It’s still a new facility. Easy access and comfortable. My only complaint was the had a lame COVID 19 bag breakfast. Other places have done better

almost everything. Friendly staff. Clean place. Spacious room

Add ons to just Playing scrambled eggs or omelets made fresh by a cook Variety of juices like Tomato juice cranberry juice

When I first got to the room, there were ants coming in thru the window on the air conditioner. I requested an access room, and there was not chair in the shower. That was fixed pretty quickly. The next morning, there was no hot water for the shower, and the shower wand was broken. I mentioned that when I left for the day, and it was fixed when I got back to my room, but the room had not been touched since I left. No clean towels and the beds were not made. Next morning, there was no hot water again, so I had to leave without a shower. Free breakfast was very minimal. Not what one would expect for the cost of a suite at this location. I was not a happy camper with this stay at all. Best Western never let me down before, but they sure did this time.

Entire staff was so nice, helpful and friendly. Very nice and clean rooms...nice decor.

Clean and comfortable. Nice staff. Breakfast ok.

We liked everything about this place and Management was on point and very helpful. Great job to you all especially Art. See you all next year :)

I found the hotel to be very friendly and helpful. The breakfast was very good and the room was clean, though the shower was an accessible one with the drain in a place that led to some water backup. Overall, great hotel and a great experience.

Nice hotel 10 minutes from downtown. Only problem was the fridge didn’t work and WiFi was not good in our room.

This hotel is a good value. It's modern, clean, comfortable, and the staff is friendly.

Nice hotel, rooms are comfortable and new. Breakfast is ok.

Perfect location, also in a quiet area, but still near downtown. Hotel staff was so welcoming and friendly, and the rooms were well cleaned and very comfortable.

Kids and I had a great time we stayed because we were coming down to go to the Alamo and the overall experience was great. We enjoyed the pool to cool down before heading out and the kids had a great time. Staff was very welcoming and had everything ready to go for us we didn't have to wait much!

Clean hotel my only complaint would be the distance to the ice machine and laundry room

Eveything else perfect just disappointed on my room service, was not done on the next day.

Comfortable bed and clean room. Friendly staff at the front desk. Simple breakfast included with stay. Close to the highway so you can hear the traffic at night. Good wifi service was available.

Roland Avenue San Antonio TX

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Best Western Plus Roland Inn & Suites places you within 3 miles (5 km) of popular attractions like AT&T Center and Alamodome. This 69-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free full breakfast.


Rooms

All 69 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 43-inch LED TVs with cable channels. Free newspapers, free local calls, and safes are also available.


Property features

At Best Western Plus Roland Inn & Suites, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include conference space, a business center, and express check-in.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Suite, Multiple Beds, Accessible, Bathtub (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Best Western Plus Roland Inn & Suites

Everyone (15) Couples (3) Family (5)
5
Family

Everything was great. It’s still a new facility. Easy access and comfortable. My only complaint was the had a lame COVID 19 bag breakfast. Other places have done better

By on May 13, 2020

Review comment responded on May 15, 2020

Thank you for reviewing your recent stay with us! I am glad to hear that you enjoyed our new facility and comfortable accommodation. Our team strives to ensure we are providing the best in quality and service. In observance of CDC guidelines, we want to ensure we are providing a safe breakfast option for our guests. Providing a prepacked Grab & Go option is one way for us to ensure we are following these guidelines. Thank you for staying with us! Please come back and see us again.

5
Everyone

By on Nov 11, 2019

Review comment responded on Nov 12, 2019

We are so pleased that you were able to enjoy your stay with us. We hope you will visit us again soon. Sincerely, Tony H. General Manager

5
Partner Couples

almost everything. Friendly staff. Clean place. Spacious room

By on Oct 27, 2019

Review comment responded on Oct 27, 2019

Dear Anonymous: Thank you for providing feedback on your recent stay with us. We hope to see you again soon. Sincerely, Tony H. General Manager

4
Family Family

Add ons to just Playing scrambled eggs or omelets made fresh by a cook Variety of juices like Tomato juice cranberry juice

By on Aug 23, 2019

Review comment responded on Aug 23, 2019

Thank you for your feedback! I am glad you enjoyed your experience with us. Please come back and see us again.

2
Partner Couples Business Business

When I first got to the room, there were ants coming in thru the window on the air conditioner. I requested an access room, and there was not chair in the shower. That was fixed pretty quickly. The next morning, there was no hot water for the shower, and the shower wand was broken. I mentioned that when I left for the day, and it was fixed when I got back to my room, but the room had not been touched since I left. No clean towels and the beds were not made. Next morning, there was no hot water again, so I had to leave without a shower. Free breakfast was very minimal. Not what one would expect for the cost of a suite at this location. I was not a happy camper with this stay at all. Best Western never let me down before, but they sure did this time.

By on Jun 4, 2019

Review comment responded on Jun 4, 2019

Dear Anonymous: I sincerely apologize for the issues you encountered during your stay. We will discuss the daily room cleaning with the housekeeping staff to ensure all rooms are serviced every day which is to be expected. We will need to address the hot water issues with a plumber since there were no other issues in the hotel with lack of hot water. In regards to breakfast, we offer daily freshly made eggs, a breakfast meet with potatoes with gravy and biscuits and other breads and sweet breads. Plus you can make your own waffle along with the hot and cold cereal, fresh fruit. I hope you will give us another chance to show our commitment to service and hospitality. Sincerely, Tony H. General Manager

5
Everyone

By on May 9, 2019

Review comment responded on May 10, 2019

Dear Anonymous: Thank you for rating your recent stay at the Best Western Plus Roland Inn & Suites. We are pleased that you had an enjoyable stay with us. We look forward to your next visit. Sincerely, Tony H. General Manager

5
Everyone

By on May 7, 2019

Review comment responded on May 7, 2019

Thank you for rating your recent stay with us. We appreciate your business. I am glad to see you enjoyed your experience with us. Please comeback and see us again.

5
Partner Couples

Entire staff was so nice, helpful and friendly. Very nice and clean rooms...nice decor.

By , from Virginia beach, va on Mar 30, 2019

Review comment responded on Mar 30, 2019

Thank you for staying with us, We highly appreciate your feedback. We hope you will come again to stay at Best Western Plus Roland Inn & Suites

4
Family

Clean and comfortable. Nice staff. Breakfast ok.

By on Mar 23, 2019

Review comment responded on Mar 24, 2019

Thank you for your feedback! We will be using your feedback on breakfast to ensure we exceed expectations in every area. I am glad to see you enjoyed the accommodations. Thank you for staying with us, we hope to see you again.

5
Family

We liked everything about this place and Management was on point and very helpful. Great job to you all especially Art. See you all next year :)

By on Mar 22, 2019

Review comment responded on Mar 22, 2019

Thank You for staying with us, We highly appreciate your feedback. We hope you will come again to stay at Best Western Plus Inn & Suites

Best Western Plus Roland Inn & Suites

333 Roland Avenue, San Antonio, TX 78210
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