Millennium Hotel Rotorua4.5 out of 5.0
Recent guest reviews
Hotel is OK, WIFI signal was not strong, staff are good, rooms are good, location is OK, it's OK for family stay, good hotel, you can get cycle on hire and move around, house keeping is good, stayed two nights in this hotel during my visit.
4-9 October 2017 five nights Hotel: this hotel was merely fair and we rate it at 3 stars. if it wasn't for the great staff, the hotel would be rated either 1 or 2 star, as it fails on so many levels. The lobby was excellent. The hotel exterior and interior was very nice in appearance, but that’s where it ended. Hotels should be about the room and the room was basically horrible. Also of great concern or disturbance for us was the fact that this hotel was apparently hosting a convention. Which is fine and dandy but the hotel personnel should have had some sort of control over the convention guests as the convention guests acted as if they owned the place and they made other hotel guests miserable due to their disregard for others. The hotel lobby was so crowded with convention guests that I had a very difficult time trying to enter the hotel with our luggage (and that was with the aid of a porter). I would have thought that the hotel staff would have tried to bring some sort of order to this menagerie. And the worse part was that some of the convention guests would be in a drunken stupor every night. On two separate nights we were awakened once at 2 AM and once at 3 AM from loud belligerent convention guests roaming the hallways. This was poor control by the hotel staff and this all should have been resolved and/or controlled by the hotel manager on duty. Laundry room was available and reasonable in price. Parking was not very good at this hotel. Many times I was forced to park the vehicle far away from the hotel. The odors emanating from Lake Rotorua was a bit obnoxious. Of course this isn’t exactly a fault of the hotel, it just is what it is we suppose. Staff: other all the staff was very good and we rate them as 4.5 stars. Friendly welcoming staff. Jesse was especially helpful in so many ways. She assisted us so much in arranging and advising us on area attractions. She greatly and patiently aided us in confirming our airline departure and connection times when we were having some issues with the said connection times and lay-overs. She was instrumental in providing information on area restaurants and she provided us with various discount coupons which we happily used. Jesse even borrowed us her personnel umbrella when the hotel had run out of complimentary umbrellas. That was so very gracious of her. All your staff was very friendly, as we were continually greeted by all the staff throughout the entire hotel. A concern we did have was when we were inquiring about our airline departures at 6:45 AM, no body informed us that the Rotorua Airport did not open until 5:30 AM and that the check-in desks did not open until 6 AM. Consequently, we arrived at the airport at 4:15 AM and had to wait in the car for an hour fifteen. We could have been enjoying an extra hour of sleep with that hour fifteen if someone had told us that the airport didn’t open until 5:30 AM. And there was plenty of opportunity for many some ones to have informed us of that. Also when we checked out at the hotel at 3:30 AM, we waited too long a time for someone to show up at the front desk to check us out. Room: superior lakeview mediocre at best 2 star As mentioned the room was an epic fail for a 4 star rated hotel. Again, a hotel is more than just its grand lobby appearance, it’s about the room and the room was not good. First observations was the room was on the small side of being a 4 star rated hotel. There was a major lack of drawer/storage space. My wife and I had to live out of our suit cases for 5 nights. While my wife had to place for her suit case to reside, I had to lay mine on the floor of the room. This was simply intolerable. Our room had a balcony which was basically of no value. The balcony was not covered so we could not go out on it in the rain and it rained a lot during our five night stay. Plus there were no chairs or table on the balcony, so what was the point of having a balcony. We might as well have had a window that would slide open. That would have been more productive. Pillows: pillows were merely OK. Nothing special Bathroom: the bathroom fixtures very out dated, as if they were obtained from a used second hand store. And the fixtures were very stained with a very thin layer of hard water deposits. This is inexcusable for a 4 star rated hotel. The mirror had a lot of black spots from the backside coating being eaten any from excessive moisture. There was a lack of toiletry space for our toiletry items. The toilet was only half functional. Only one part of the two part flush system actually functioned. The facial mirror was not mounted securely to the wall as it was loose. Television: channel selection was not very good. Granted we were not on vacation to watch television, but in the early morning and late evening it is nice to catch up on the news of the day, and the available channels were not very contusive for decent news coverage. CNN is probably the worst most bias news channel on the face of the earth. Plus, since it rained a lot during our stay, a few good entertaining television channels would have been nice. Breakfast: we did not have a breakfast plan with this hotel which is a miss by our travel agent. Pool: excellent pool. Very good size and very nice water temperature. Two spacious Hot tubs were available. The hot tubs were very good except that the hotel did not have functional jets. We were informed that if we wanted a hot tub with functioning jets then we would have to pay $15 an hour for a private hot tub. We have never been to a hotel that utilizes such an odd practice as that. That’s very unaccommodating for hotel guests. Miscellaneous: nice short distant walk to the town for restaurants and visiting the market. one of the elevators wasn't functioning very well. from the main floor one of the elevators usually didn't respond to the pushing of the up/down button. we reported to the hotel staff they seemed unconcerned with the issue.
Really disappointing stay here, having stayed in the Milleunium Auckland we were expecting a comfortable stay but it was a rather stressful experience. We arrived on a hot day & turned our air con on to find it wasn’t cooling. Also we opened the cupboard door to the safe and it was locked. So we called and waited for maintenance. After an hour wait they turned up and “fixed” the safe however it was a further hour and a power cut to the whole block of rooms until the air con was fixed after two maintenance men assessed it an electrician had to be called. We went out put our belongings in the safe, only to return and find the safe wouldn’t open with the code we had entered earlier and started alarming! 9.30 at night we called reception and were told someone would be on the way 15 minutes later we called again and were told two minutes, after a 25 minute wait we called again, finally after that a man turned up and opened the safe. Luckily we were only staying one night, but was the last thing we needed on a tour of New Zealand, we wanted to go to our room after a long journey to relax and also get a good nights sleep which was somewhat delayed! We found out from other members of our tour group that they’d also had problems with the safe and someone had a door that fell off the cupboard! The whole room needed updating really, the shower sprayed from all directions and the bath looked rather old but the beds were comfy. The sound proofing wasn’t that good we heard trolleys coming and going down the halls quite a lot during the night. The WiFi wasn’t very good in the room especially in the evening it got worse, but was free by entering your room no & name, I found it worked best in the lobby, which was a bit of an inconvenience. The one other good point - breakfast was extensive, something for everyone.
The hotel is well situated in the centre of Rotorua but leaves a lot to be desired. I can’t believe in this day and age that you have to pay for WiFi in your room and only have 30 minutes free in the lobby over a 24 hour period. My room was very decent but situated quite near a service lift which made weird noises. The breakfast was OK but the lack of a good selection of fresh fruit is disappointing.
Faulty electrical problems - no a/c - snotty staff - I can do better and so can anyone else - yes they moved us but in the late hours of the day - I was not impressed - forget about it - only thing going for it is location
On a very wet weekend we enjoyed the hotel. A hot spa in the afternoon. Drinks in the Club lounge and then dinner in the restaurant. Lovely! Comfortable bed and a quiet room in the evening. We only stayed for one night but enjoyed staying and would definitely stay again when in Rotorua.
This well located Hotel is a treat to stay in. Walking distance to the events centre, Blue Baths, Polynesian Spa, Eat street and walks/ cycling around the Lake. Warm reception and rooms. Some rooms have a lake view. Great pool and fitness centre. Plenty of eating areas and Bars. Air conditioning a bit noisy at times. Two Queen beds in my room. Pillows OK - not as soft for my needs and a bit bulky.
Had a wonderful stay for 3 days in Millennium Rotorua, will definitely recommend anyone. Very friendly and pleasant staff. Will come back again if I re-visit Rotorua. Keep up the good work team. Cheers
The room was good.The main negative was we got combined shampoo/conditioner which is hopeless for a woman with anything but short hair.Please provide good quality conditioner.My hair was so knotty I could not comb it! The good points were the buffet breakfast (we got discounted)which were great value, and the pool.It was a bit hot for us(29deg C) but it was lovely to have a swim after a long walk.
A nice place to stay overnight. Everything met our expectations. Good reception services. Pleasing entrance. Bedroom well appointed - would prefer a walk I’m shower option to a bath/shower. It is difficult to add more words to this review for a straightforward overnight stay - the required 200 words are too many ,,
- Free parking
- Onsite dining
- Indoor pool
Millennium Hotel Rotorua places you next to Rotorua Arts Village and Tamaki Maori Village. This 227-room, 4.5-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and free self parking. It's in central Rotorua and also a short walk from Polynesian Spa and Blue Baths.
Enjoy dining at one of 2 onsite restaurants including Restaurant Nikau, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
The 227 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free newspapers, laptop-compatible safes, and phones are other standard amenities.
Guests of Millennium Hotel Rotorua enjoy a full-service spa, an indoor pool, and a children's pool. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a sauna, and WiFi in public areas.
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 1316 reviews